We had our Hyundai towed to Taylor Hyundai due to an engine issue recall. This our only vehicle and it took them 4-1/2 weeks to even look at the issue! We were told repeatedly by James that there were multiple cars ahead of ours and so we were at their mercy as to when the car would be looked at. We called every other day inquiring on the status of our vehicle, most calls went to voicemail and if our call was answered, we were promised a call back, which never happened! The last call we made we were informed the car was fixed, they didn't even have the courtesy to place the call themselves to inform us of its completion! Avoid this dealership like the plague! read more

I have so much to say but please save your time and money and go elsewhere. Managers will tell you one thing and have you come back and tell you another oh and don't forget about waiting for six hours. Horrible service. read more

Horrible service department 0 communication took 2 weeks and don't know what's wrong don't get your car serviced here go somewhere else no compliance can't meet middle ground cost me lots of $ in rentals and said " we don't suggest getting a rental" what else are you supposed to do when they don't give you a car read more

Taylor Hyundai of Perrysburg refused to look at my car when it broke down 10 miles from their location. While driving from New Jersey to Illinois during a move, my 2022 Tucson broke down in Toledo. I bought this car new in 2022 and it only had 40,000 miles. There were no symptoms or warning signs the first 500 miles of the trip. Suddenly, it died, would not start and needed to be towed. I called Taylor Hyundai of Perrysburg to see if I could tow it there to be diagnosed. I was told they were booked for the next 2-3 weeks and could POSSIBLY look at it 10 days later. I explained that I was 300 miles from Chicago and could not wait in a hotel that long to figure out what was wrong. I asked if something could be done sooner and the service advisor told me, "I can't move you ahead in line just because you're from out of town." I ended up having it transported all the way to my new local Hyundai dealer for $800. They looked at it promptly and determined a fuel injector went bad. Since this was a known service issue, they replaced all 4 injectors for free under warranty. Taylor Hyundai of Perrysburg completely failed me, an existing customer who was stranded far from home due to a known mechanical issue, not simple wear and tear. Very poor customer service. read more

I bought my Sonata from Taylor Hyundai in 2019 and always took it to this Perrysburg facility for all maintenance and never had an issue. Something has definitely changed in the past year. When you call the body shop no one answers, or returns calls, and when you ask the Service Manager about it you are told" Well, they don't answer for me either." Like no big deal. Just drive your car downtown, Toledo instead. REALLY!! Then I took my car in for brake pads and was quoted a price previously by the Service Manager. The price he quoted was not matching what the scheduler quoted, but anyway, I took my car in. When I pulled in and registered my car I discussed with this same Service Manager that I was approved for the Sunbit credit that lets you pay over a few months. I made it clear that this was great, especially being retired and the cost of repairs, etc. He acknowledged. So, when I went to pay, I asked why the cost was more than the quote. He explained labor, parts etc. and the web page price was only the labor. So, he asked credit or debit. When I handed him my debit he put papers in front of me to sign, and flipping through things. Then he tapped my debit card and never asked much I'd be paying and how. He did not confirm or ask if I was going to use the Sunbit credit. Obviously, he does not pay attention to his customers or make notes. So he overcharged my account, and then recharged the correct amount that overdrew my checking account. The finance lady put in a return merchandise credit but who knows how long that would take. I will never take my car there again. read more

Long post alert if you want to experience true quality care I mean go over and beyond to make sure you get what you want not what they want you to have but what you want our salesperson Lana looked at me and told me I got you !! I'm going to do everything in my power to help you and she did just that she never gave up she stayed persistent she drew up the plan and executed it I am so thankful for her when I felt defeated she made sure my head stayed high she was honest and communicated the process thoroughly from beginning to end I could go on and on about how much I appreciated the care the service and the dedication just everything I not only walked out with a 2024 Elantra my husband was also able to get a 2020 Ram as well read more

Taylor Hyundai - Car Dealers Near Me - Perrysburg, Ohio

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Well, it started out great but apparently this place will screw you over for a few hundred bucks. Enough to give them a ONE STAR RATING. Geesh, all they had to do was honor their WRITTEN commitment read more

Please rethink buying Genesis from this dealer as they are clearly unable to service them properly. We've had a Genesis GV80 in for service five times since December after receiving a recall notice and it still has not been fixed properly. You should not sell a brand of automobile that you are not prepared to service! read more

This dealership & its related ones are why people have poor views of car dealerships. Very poor customer service & disorganized phone system. Bait listings on various car shopping sites. read more

We were over 5 hours from home on a weekend when we got a screw in our tire from road construction about 8 pm.After hotelling up for night, the next morning we called our hyundai dealer (Herrnstein 'awesome dealer' who told us our extended three in one protection (windshield/tire/dent) was valid for ANY hyundai so we stopped by Taylor Hyundai who basically gave us 5 reasons why they wouldn't help us (doesn't patch tires/doesn't have (2022 factory tire) in stock/claim can only be filed on weekday/ not enough time/not enough manpower). Thankfully, there was a Goodyear next door who not only told us they could patch it till we got it replaced but went out of their way to get us in right away. read more

Corporate Hyundai had to get involved where they are accommodating me after employees turned off a check engine, light and mess with my brake light. read more

Never in over 30 years have I had such a terrible experience. I will never allow this company to touch a car that I own ever again. I had my 2017 Tucson towed in on 11/9/2023. On June 14, 2024 (yes 7 months) I had to have it towed to another shop. I was charged $5400 to have my car return in worse condition than it was given to them. I took it to the dealer because I thought they would be more knowledgeable. I could not have been more wrong. So I was without my vehicle for over 7 months with a $5,400 bill. I have never been so disappointed in a business in all my life. The level of incompetence is honestly surprising. I wish I could give a less than 1 rating. read more

I'm new to the Hyundai family and so far so good. I recommend Melinda Sanchez at Taylor Hyundai of Perrysburg to help you with your needs. Ziad, the General Manager, and Melinda were respectful, considerate, empathetic, and fair. They helped make my dreams come true. Melinda from the beginning gave me good advice along the way as she drives a similar Tuscon I purchased--talk about great credibility! In the end, it also didn't hurt that Melinda set me up with a sweet incentive (55" 4K Smart Television), which was nice consideration in today's competitive environment. She went above and beyond to set herself apart and showed me appreciation on becoming a new customer. I truly felt valued and appreciated. The entire team made me feel important and that's the difference. That's my experience. The only reason I didn't give a full five stars is that the closing process changed at the last minute but it all worked out. It perhaps could have been communicated a little better up front but it all worked out perhaps for the better--just a little concerned in the beginning. Nevertheless, Melinda and the finance manager reassured me, were patient, understanding, and pleasant to work with. At the end of the day, I had a special order and they were able to get the job done for me--so go see and give Melinda and Taylor of Hyundai in Perrysburg, Ohio an opportunity even if they don't have your exact vehicle in stock they can make things happen! They'll even go pick the car up for you to make things happen quickly. Lastly, Matt Floyd took the time to go over the many features my new 2019 Tuscon Ultimate has. It's a lot and Matt got me up and running. So, if I could add an additional 1/2 star this would make up for the slight delay. All in all, everything worked out well. read more

Taylor Hyundai - 2019 Hyundai Tucson Ultimate AWD Gemstone Red with black leather interior - Car Dealers Near Me - Perrysburg, Ohio

Pleasant people who went out of their way to help my husband when he was locked out of the house by going back to the dealership so he could get a garage door opener, then took him back to our house. Great customer service. read more

Courtland in the service department is great, had to get service done here, it was fabulous. That got everything taken care of quickly and as promised. Great service department! Great dealership overall!!! A+ read more

Taylor Hyundai - Taylor Hyundai service department - Car Dealers Near Me - Perrysburg, Ohio

It took 2 weeks to get an appointment because a diagnostic light was on . I had my appointment for today Aug.3, at 9:30 am. I waited outside the service garage for a half hour. When I finally got in they told me they couldn't check it today. Could I love it and they would look at it tomorrow morning. No I had other appointments no one to pick me up. It ended up I should call whatever day I can bring it and leave it, just to check what the light means that's on and if I should be driving my car. Taylor Hyundai of Perrysburg what lousy service you are providing. Now what do I do?? read more

Transferred money 2 weeks ago today and the car still is at the dealership. I made a complaint to the sales manager and he said the best thing he could do for me is to say he is sorry. I have never had so many problems purchasing a car. They have sucked all the enjoyment out of getting this car. When I finally do. read more

Since I have had my Genesis serviced - that included tire rotation - the TPMS light comes on frequently. This has never happened on any previous tire rotation prior to my service at this dealership last month. I stopped by Friday, 7/8/22, at 5:30 PM since we were close by the dealership. Service writer said no service tech was available since it was 5:30 (they close at 6 PM). He stated they do not take drive ins on Saturday, and they are closed on Sunday. He said to come back on Monday. Evidently, there was no one to check the air pressure. Service writer evidently did not know how to use an air gauge, or he was looking forward to getting off at 6 o'clock. read more

I believe I was a victim of predatory lending. I came in with well over 7OO credit score and still received a higher interest rate. I am contacting a lawyer now. read more

My sales guy was great, I came in late and he stayed well past close. It was an emergency situation and he really helped me. However, I told him I could not afford more than a $450/month payment. He got me for $580 because I have bad credit and didn't have much choose, now sometimes because of the payments I struggle with food and utilities. read more

We worked with Lana to buy a car for our daughter. Lana is amazing and took so much time with us to make sure we found the right car for a great price. I would wholeheartedly recommend Taylor Hyundai and specifically Lana to anyone in the market for a quality car. read more

2 hours for an oil change & tire rotation even though I booked the appointment weeks in advance. I understand there's a labor shortage but one would think that the dealership wouldn't book appointments that they can't handle read more

Service here is downright terrible. I have spent over 6 hrs over 4 appointments trying to get a simple locking mechanism replaced. First time and now at #4 waiting 3 hours and only reason they looked at vehicle is because I complained. In 2 nd visit after2 hrs told they ordered wrong part. 3rd visit they did not have staff to address issue and could not provide a ride. They do not value the customers time at all read more

Every time that I have recall service at this dealership, the service manager lies to me about needed repairs. The last time, he said that my brake lining were thin. I took the car to a mechanic and they had 3/4 remaining.I have no confidence in anything that this service dept employee says to me. read more

We had a wonderful experience here very nice sales people our salesman was Nik he is the best very professional understanding a he will do everything he can to get you into a car our process was quick and easy. Hyundai of Perrysburg is the best place to get a car they don't treat you like a customer they treat you like family. Thank you Nik and Hyundai read more

James and Shawn were great when I bought my Venue and the service has been wonderful!! I recommend them to anyone looking for a nice ride with fantastic service!! read more

I have had the best service from beginning to end. A.J. was my sales person. I certainly recommend him. Got the best deal ever on warranty. Service for oil change etc.Has been good. No complaints on my 2019 Tuson Suv.. oh I bet I have as many features on my Suv as anyone else does on their Suv. read more

I stopped in the dealership a few days ago thinking about purchasing a used vehicle. I knew my Credit score was low prior to going in. I also know the vehicle I currently have has high mileage considering its age. The salesman along with the loan manager told me they could still get me a loan but wouldn't be interested in taking my vehicle in on trade. The loan manager told me to accept their loan because I deserve a better vehicle. I asked what was I supposed to do about my current vehicle. He said quit making payments and call the place I have it financed and tell them I can't afford the car. He said they will eventually take the car back and sell it at an auction. Then what ever is still owed on the car will be my responsibility. He stated don't pay it because they will charge it off eventually. I asked how long does that take? He replied 7 years. In the mean I will be getting calls and letters in the mail from them wanting there money and possibly getting sued for the remainder of the money owed. What kind of dealership would suggest this? The answer is a low down lousy one! read more

If I could put zero I would. My granddaughter bought a used car from the salesman who assured them that even though it had high miles, it was a hybrid and had a a great service record (carfax?) . What he didn't mention from that report is the 2 accidents it was involved in. A week after she bought it ,for over $10,000 in cash, the check engine light came on and she took it to the service department where she bought it. They said it was fine. Less than 2 months later, it stopped running. Despite calls from her mom to ask what was wrong with the car, it took almost 3 weeks to get answer. He said she needed a new transmission. A cost of over $4200.00 or they would give her $600.00 as a trade in if she bought another one. She was very proud of saving her money and used it all buying that car. I called the Service manager A.J. and he said as is, so too bad, and they would not even work on making it right or even giving her a break on the repair cost. When I brought up the salesman not telling them about the accidents, he said those type of accidents don't cause damage to the transmission. So, it seems to me, from that statement, he knew about the accidents before they sold the car. I spoke with their attorney Mr. Demecs who said he would speak to those involved and at least try and to get a break on the repair cost. when I called back the following Wednesday, ( the day we agreed I should call back) he said the service department had not returned his request for information. I called again the next day, no answer. So I finally left a message on Mr. Taylors voicemail that Mr. Demecs had not returned my call and I was angry. I get a call back from Mr. Demecs telling me Mr. Taylor told him the same "bought as is" and they would do nothing to help. My granddaughter worked for door Dash and had already been out of work for 3 weeks at this point. They didn't care. She had it towed somewhere else to be repaired and they cannot even get it to start. I have read other peoples stories about the same dealership. BUYER BEWARE!! Apparently, this generation of owner does not seem to stand behind their cars as the Taylor Buick dealership I grew up with as a kid. Note* Sitting here, I just realized, I've never known a transmission problem to stop a cars engine from running. read more

My complaint is with the finance department. We had excellent Fico scores. Frank set us up with a loan for "6.4%." I expected to get the Genesis 2.9% loan, but on the third "more loan info" web page in small print it stated not valid with other offers. I asked if Frank the finance guy checked for all of his bank sources to get the cheapest loan and he assured me that he had, but that we could refinance. My bank quickly offered 3.24%. bankrate.com showed an AVERAGE APR of 4.19%. I suggest you BE PREPARED WITH AN APPROVED LOAN PRIOR TO GOING TO TAYLOR HYUNDAI/GENESIS. THEIR FINANCE DEPARTMENT IS NOT YOUR FRIEND. read more

This place is a joke. Purchased a replacement part, was told an amount of time it would take one week n would be contacted when it was in. Took two weeks longer, and I had to call n look for it. I paid over 300$ in full n was never told about additional fees to put it on until of course I went to get it. I'm a 5'1 girl and apparently was assumed to be installing my own replacement part? Thought I would share that it's normal for people to describe their issues n have nothing resolved here. I will never purchase another vehicle here. read more

we went to Taylor Hyundai to just look and see if we could trade our car in for something a lil better that's around our price range they asked for our car keys to check the milege when they said they don't have used cars and tries to sell us a brand new car that is above our price range we don't them we can't afford they held on to our keys for 2 hours getying different people to come talk to us when we kept telling them we can't afford that to give us our keys so we can leave they wouldn't I feel like they was holding us hostage trying to get the sell and wasn't taking no for an answer they will never get my business again very unprofessional read more

Our experience was generally positive. Since this will be a 3 year lease, we should not have the problems with misleading info from the service department that we have had in the past. Taylor will provide free synthetic oil changes for the turbo engine vehicle for three years and tire rotations which will save a lot of expense. The sales person was inexperienced and it took four hours total because the finance manager was busy but he was very helpful. The car is getting 38 mpg overall, more than the estimates. We always buy our Kia vans through the Perrysburg location since I have absolutely no faith in Taylor Kia. read more

The service we have received from Taylor Hyundai in Perrysburg has truly exceeded our expectations. Our salesperson, Andrew, calmly walked us through the entire process of selecting our car and we never felt pressured. We love the car we ended up with and we highly recommend them! read more

Takes forever to actually buy ur car. Once i got my title for the bank after purchasing it shows the price $250 higher than agreed. Alternator and buttons to the seat went bad within 2 months. read more

This place SUCKS NOBODY GO HERE! They had my car for over three weeks and still didn't know what the issue was. I tried to get a rental and they couldn't even provide one. This was the worst dealership I've dealt with, your better off going somewhere else. read more

I have bought my last two cars with Taylor. Great customer service. I bought a Hyundai Tucson certified used in 2014. When I took it in for routine service they said I needed new tires(I had just bought it). I spoke with Moe and my car was in the next week for new tires! I just bought a 2017 Santa Fe. I love it! There was no pressure to buy. I have dealt with several of the salesman and they are all stellar. Chad,James, and Aaron to name A few(I looked for quite a while before I bought the new one). If I have had an issue they have cleared them up right away. The service department goes above and beyond. I send everyone to Taylor. read more

Taylor Hyundai - My new ride! - Car Dealers Near Me - Perrysburg, Ohio

I have just purchased a used car from Taylor Hyundai. Melinda was my salesperson and she was great. I had seen the car online and called requesting information. Melinda called me back and asked if I wanted to set an appointment to see the car. The day I was able to make it in was actually her day off. Melinda came in on her day off to help me. She was very honest and straight forward. If there was something about the car she didn't know, she was honest about it, and found out the information for me. I would definitely recommend Melinda as your salesperson at Taylor Hyundai. The only thing I did not like about the whole experience was how the finance manager sent some guy out to talk to me to try to talk me into offering more after I gave my final offer on the car. At that point it was either yes or no. This guy came out acting as if we were long lost friends like he was going to be able to change my mind to pay more. I don't mind negotiating. I actually like it. But, final offer means final offer. Overall, Melinda was excellent. They accepted my final offer and I walked out with the car. Melinda gets 5 stars the finance department gets 4. read more

This place is a joke they send out flyers that promise prizes as long as you show up in my case it was cash I didn't believe it at first so I called to verify and was told that I infact won. Even though I called ahead of time I told them that I don't like my time to be wasted they still told me that I had won. They just lost a potential customer!!! read more

This place was recommended to me to buy a car for my daughter's graduation gift. James Leasure was our salesman and he went far beyond what was expected to get the deal I wanted. My daughter and I walked away getting the exact car we came to buy, a 2014 Kia Soul and got the payments exactly where I wanted them!! Very pleasant car buying experience and I highly recommend them and make sure to buy from James! read more