Lets just say they saved me. My HVAC stopped working due to a failed capacitor. Everyone else in…read morethe HVAC industry pretty much is a rip off and straight up greed. Those guys came in the same day when everyone else wanted to take their sweet time and come "next week" during a 80 degrees summer day and charge me 3 times what airmaxx wanted to charge me. Thanks and will use again. End of story.

It says a lot about a company when they're willing to be open during a busy holiday weekend like…read moreMemorial Day--and even more when the owner personally shows up to handle the repair. That's exactly what happened, and we're so grateful that Alex came out to help. He responded quickly to my online inquiry and was able to schedule a visit just a few hours later. Our guests at our rental property had reported that the AC was no longer cooling, so we needed assistance fast. Alex arrived with a smile and got right to work. He was friendly, professional, and genuinely pleasant to work with. It's rare to receive this level of customer service from a technician, especially on a holiday when most people are spending time with their families. He quickly diagnosed the issue and replaced the capacitor. He also explained that the new capacitor was made in the USA, unlike the old one that had failed, and that it comes with a 5-year warranty. I really appreciated his attention to quality and transparency. Thank you, Alex, for your outstanding service, quick response, and willingness to help on such short notice. We highly recommend your company and will definitely call again if we ever need HVAC service in the future!

We had a full HVAC installation that included removing the old units, relocating the new units from…read morethe garage to the attic, moving the thermostat, installing all new ductwork, and cleaning and replacing all vents. It was a Big job, and I must say the West Coast team did an excellent job. Communication was great throughout, and the entire team was a pleasure to work with. We had a couple of other companies provide quotes, and West Coast beat them all! They were reliable, professional, and affordable. The installation went smooth and passed all inspections with flying colors! Thank you to the West Coast Team for the Great service!

Uriel Blancas is the HVAC tech who did the spring maintenance re-check today and he did an…read moreexemplary job. 10/10, FIVE STARS IN ALL ASPECTS. TIMELY- Uriel called 30 min before his arrival and then, arrived at the stated time. This is particularly helpful so I can move my bunny to another room with all of his belongings. ATTENTION TO DETAIL - I saw him place a protective cloth down on the floor before he placed the ladder and tools down. I also noticed there was a bottle of cleaner with his supplies. He cleaned the inside vents as well as the compressor on the roof. He also tied off a loose wire/when checking the air handler in the ceiling. KNOWLEDGEABLE and THROROUGH - Uriel did a complete system check and then, he sat down with me to explain what was done and why. He addressed the concerns I had about some of the prior readings in terms that I could understand and shared tips that will help ensure my system runs at its most efficient. Example: A higher MERV doesn't always mean "better" and can actually restrict the airflow. He said that for my particular system I should use a MERV10 filter and change it every 3 months. He changed my filters and then, left me with two spares to use before the fall check comes. FRIENDLY - In the course of chatting with Uriel, it came up that I might benefit from having more filtered air coming into my condo. He made a recommendation for a part that would replace the standalone room air purifier I currently use. He placed this info into the after-visit summary so I can "research it and see if it fits with my needs and finances." There was zero pressure to make a purchase on the spot. And while this next item has nothing to do with the knowledge or ability of an HVAC tech, I greatly appreciate that he did NOT smell like cigarette / e-cigarette smoke or strong cologne as I have a bunny and people in my family have asthma. Thank you, Uriel, for a job well done.

Had Salvadore and Adrian repair our Hvac system. Both men were courteous and well trained. Also…read moreboth men recognized that the work that was needed should have been done under warranty. I appreciated their honesty and not trying to charge me as others may have done. Good job by Bob Jenson!! Curt Wright

Called about a $95 flush special, left with a "you need $10,500 of work" pitch and no written…read moreestimate I responded to a "4th of July special" marketing call offering a discounted maintenance flush for my water heaters ($95 plus tax). The technician, Adrian, arrived on time and about 30 minutes into the job showed me inside the tankless unit himself and told me directly that both units were in very good condition and leak-free, with only minor scaling. He mentioned wanting to check the relief valve on the tank unit but said everything looked watertight. As he was packing up his truck, he told me the drip pan under the tank was suddenly full and appeared to be leaking -- a condition he said wasn't there when he started. He called his supervisor, Dennis, and I listened in. On that call, Adrian told Dennis he saw no visible leaks on the supply lines and heard no sound of steam contact with the heating element -- no real evidence of an internal failure. Despite that, Dennis showed up, was dismissive about the timing, and pulled up a "silver/gold/platinum" pricing menu on his phone quoting me $4,700 to $10,500 for a replacement -- with a warning that the tank could otherwise "rupture" and flood my house. He never gave me a written or emailed estimate, only showed it to me on his device. When I pushed back on why I wasn't warned a routine flush could cause this, he had no real answer. I got a second opinion from my own plumber and ended up buying a comparable replacement tank myself for roughly half of what Dennis quoted. I've called the office twice since then asking for a supervisor callback -- both times told they were "at lunch" -- I followed with a letter and it's been over 3 business days with no response. Maybe the timing is coincidental. But a service that's supposed to just clear out sediment doesn't usually end with the technician finding a "sudden" leak minutes before he's back in his truck, followed immediately by a five-figure sales pitch with no paperwork. I'd think hard before booking a "special" with this company, and I'd ask for everything in writing before you let anyone touch your water heater. I previously used Bob Jenson to replace my home's HVAC system at a cost of $45,000. Same tactics - avoid this company and get a second bid before doing anything.

I highly recommend EZ Breezy…read more We had a maintenance service call for a dual split heat pump system. Serge was on time. He's very knowledgeable. He let me watch over his shoulder as he was doing the service. He explained the pressure readings on his test gear. I'm an engineer so I know that he was being honest. He checked the inside units and explained everything about the operation.

EZ Breezy did a great job. They were communicative, helpful, and polite…read more They replaced my ac system in the time they said it would take, explained the new system and cleaned up the area very well. They were also kind to my dog, so big points there. The only downside is they were more expensive than we would have liked, and a 3% charge to use a credit card was steep and unexpected. They did give several discounts. But the quality is there, so it's worth it.

Flexible scheduling, quick turnaround, great price!…read more Samuel was my technician and he is such a wonderful person - helped troubleshoot an issue with the AC unit and thermostat, got the job done quickly! I will definitely use Carter Heating & Air again!

It's been too long without writing a review of Carter Heat & Air. My fault! We always hope for the…read morebest when calling for service on systems in your house. But it's really rare (in my experience) when a service company not only exceeds every expectation but continues to year after year. Krystal is incredible and her attention to follow up and personal communication is the best I've experienced. My system is not new but we did have a new Ecobee thermostat installed a few years back. Huge fan of this company and I'd recommend to anyone! They installed it easily and works (worked haha) perfectly until we had an accident in the attic (by no fault of theirs) that damaged the wire leading to the thermostat. Billy shot right over and diagnosed the issue due to his electrical smarts (and that he can fit up in my attic the size of a mouse trap). Sorry Billy. With old houses and older units, like ours, sometimes rewiring can be really difficult and many times not the best solution. Which was the case in our situation. Instead, the best fix for the wiring issue, was no wiring at all. Thank you technology! Billy suggested installing a wireless remote transmitter on the furnace that could talk to my favorite Ecobee thermostat. Simple solution to an old house problem. The system is up working properly now and it was all done quickly and with no stress. How many times can you say that with a non functioning system in an old house! From the techs and their attention to detail and Krystal and her epic work and customer support, they have my business for life. Feel free to reach out if you have questions or want a more detailed account of my experience with Carter Heat & Air. They 100% deserve a huge shoutout!

Mike and Eugene are the real deal. They helped me with my HVAC, went above and beyond, and charged…read morea very reasonable price. But what really sets them apart is how much they care--about their work and about their customers. That kind of service is rare. Highly recommend them without hesitation.

The team delivered excellent work from A to Z. They returned my call quickly, made themselves…read moreavailable when I needed them, fixed my AC problem within the hour and charged me a reasonable price. I was worried that I had to purchase a new pump for the furnace, but Mike put the old one back in operation and saved me a lot of money and hustle. He also went the extra mile to show me how to care for my AC. They will be my go-to team in the future!

Fabulous company! I called on a Friday as my air condition had broke and they came out promptly on…read moreSaturday to fix it. Professional, prompt and diagnosed and fixed my A/C quickly. Very impressed with their service.

Denys is great! We had an issue with our HVAC system not turning on, and when Denys arrived, he…read morequickly evaluated the system. He was able to correct the issue in less than 20 minutes. We really appreciate his professionalism, and we highly recommend him!

I thought Comfort Bro reviews were fake because they were so highly rated…read more Then I got a couple quotes... Their service was great, uniquely offered rebuilding only part of my HVAC that had failed, and was half the price of ASI and Allegiant. Action (sells through Costco) was the only close price to Comfort Bros.

HVAC man came to House and d was super Nice but 6 days later…read morestill waiting for my written estimate On computer promised by days end.. I would not recommend because of poor customer service.Sadly, how do you stay in business? We have hire another El Cajon Very reliable company.