We stopped at the Sturbridge Farmer's Market on our way home to New Jersey from Maine. My husband had parked the car and I didn't know we were next to some small electric structure. I backed out and completely smashed our passenger mirror. We searched for an auto body and drove right to this place. The guy working was so nice and removed the mirror for us. He gave us advice and even salvaged the top piece which matches my car color. He wouldn't even take a tip for his help. It was so genuinely kind and really eased our stress in a difficult situation. read more

The owner, Mark, is great! He is personable, efficient and polite. Someone hit my brand new car and he matched the paint perfectly. The car was finished in 4 days. I highly recommend this body shop. read more

***AVOID THIS PLACE AT ALL COSTS*** I'm not kidding! I use Yelp all the time for recommendations, but have not written a review before. I had such a terrible experience with this auto body shop, I felt compelled to warn others to avoid all the time and money wasted here. I got in an accident on the I-90 at the end of October on a Sunday. My car got towed to Sturbridge Service Center. Sturbridge Auto Body was less than an 1/8 mile away so we drove it there to get repaired as I live in NY. I left a note and called back on Monday. The front desk said to call back in 2 hours to get a quick estimate for the repairs since somebody was already looking at the car. Called back 3 hours later, and the person said no one had looked at the car and the person who answered was "just giving me the run around." I should have known then, to get my car the F out of there. Alas, I did not, and the story continues. It took 3 long weeks to repair my car, I was told on Wednesday 11/13 that my car is done, please come to pick it up on Friday 11/15. I took the day off, along with my father to drive up to Massachusetts. We pull up and the owner Mark said my car was NOT READY!!! After a 2 hour car ride, **and a call to let Mark know we were on our way, like HE REQUESTED** and being told it was ready, it was not! He said give me 20 minutes to fix it, we went out to lunch and when we can back nearly 45 mins later, it was still not done. He kept blaming Allstate for this and that, never placing blame on himself, even though he had 3 weeks to repair my car. At this point I was done and wanted my car out of this auto body shop. The owner SWORE to my father and I that my car would be okay to drive to Albany, even though it had an engine and battery light on. I took off on I-90 W. An hour into my trip, the lights on my dashboard start popping up-- brake light, tire pressure, seatbelt, etc. My speedometer then drops to zero when I was accelerating up a hill, and no shoulder. I was terrified to death, but was able to find a large shoulder to pull safely into. I called Mark and told him what happened and he immediately sent out a tow truck to come get me (as he should of). I was towed back to the auto body shop and he gave me a rental car to get to Albany that night. He even admitted he should never have let me into that car knowing the problems with it. I'm just thankful that I was not hurt. I had to drive back that Sunday 11/17 to get my car. All seemed well, until I got in the car, turned on my wipers for the rain and the right one flew off. Mark had already left for a tow, but thankfully another worker of his was able to fix it. My radio was not even reset properly and I had to put in the code myself. When I back home to NY, I took my car to get it checked over since my headlights seemed dim and not aligned properly. When my trusted mechanic went to adjust the headlight, he said the adjusters were never put back in.. When we called to ask Mark about the adjusters, he told me to contact insurance, even though it was his shop's fault for not putting the adjusters back in! Please let my story serve as a warning that you should not take your car here to be repaired. I wish I had went with my gut instinct and taken it out of there ASAP. It would have saved me a lot of time, headaches, and money in the end. This place just tells you what you want to hear and they don't do their job properly. read more

Awful work, he hacks things together, and if any work goes back to him he will blow you off hoping you will just go away. Awful!

!NEVER COME HERE! The OWNER of this establishment had partially fixed my boyfriends vehicle (they ordered the wrong rims) after he got into an accident. When picking up the car because my boyfriend needs a vehicle to drive to work (this project has taken a week plus as it is), anyways, the OWNER tells my boyfriend that he MUST be at this place for no later then 8am because he has "a lot of stuff to get to today". I live close to an hour away, so we had to wake up at 6:45am on a Saturday to meet him. THE OWNER NEVER SHOWED UP. We have been calling his phone none stop for close to an hour now and no sign of him ever coming and we cannot leave without my boyfriends car. I'm sorry but is our time less valuable then his? NEVER COME HERE. I have never experience such an unprofessional establishment. Who runs business this way? Of course he doesn't care because the insurance company pays his bills and not us directly. I am completely baffled and suggest nobody ever take their car here if they want it fixed properly and in a timely manner. read more

My car's windshield wipers stopped working on the highway and we were towed to the Sturbridge Auto Body shop. The mechanic was super helpful and took the time to take the wipers apart to fix them, rather than replace the whole piece which would have been significantly more expensive. The receptionist was also super helpful and kept us updated throughout the repair. For anyone interested in bringing in their car, the shop is cash only but there's an ATM nearby read more

Please, save yourself from a headache and go look for a car elsewhere. If you decided to buy a car from here, check everything out. Under the car and take it to a mechanic. This place sells very old cars and they aren't in good condition. You will have to spend more money fixing the junker you buy from here. read more

We were on vacation and had a slow leak in our tire. The guy basically blew us off and would only put more air in the tire and didn't want to fix it. Went right down the street to another shop that fixed the tire in 15 mins. read more

I was in a car accident and hit from behind I had Sturbridge Auto do the body work on my car they were quick efficent and the job was done BEAUTIFUL!!! I would definatly have them work on my car again.. read more

My car was involved in an accident with a motorcycle in June of 2011, and the repair was done by "sturbridge auto body". well the day of the accident i was told that i would have my car back within 10 days. It took 2 weeks before the owner even began removing the damaged parts of my car, and another 6 weeks to have it repaired and painted BY OTHER SHOPS! to this day (11-8-11) i still have not received the center cap of my rim from the shop. by far the worst and most unreliable mechanic ive ever had work on my vehicle. the biggest thing is that they lie about having stuff done, then the next day when i go to get my belongings from the car, they havent even ordered the parts that i was told were installed and ready to be painted. DONT WASTE YOUR TIME OR MONEY WITH THESE MORONS, THEY HAVE HORRIBLE SERVICE AND THE OUTCOME OF THEIR WORK IS TERRIBLE! they cut every possible corner in working on my car and it certainly shows. im no mechanic or autobody expert but i could have done a better job myself. DONT TRUST STURBRIDGE AUTOBODY read more