I asked Fotis if he could restore a couple of rings left to me by my mother. They were old and had…read morenot been cared for very well. In less than a week he had turned those rings into brand new ones. They are absolutely beautiful and I couldn't be happier. He also did some minor jewelry repair on other items and cleaned and polished everything. Thank you Fotis. I'll never go anywhere else.

I had such a great experience with Goldntime! My wedding band was missing a diamond, and they not…read moreonly replaced it but also dipped, cleaned, and polished my ring. It seriously looks brand new again! I couldn't believe how beautiful it turned out. They also had everything done within just 2 days, which was amazing! The service was quick, professional, and the quality of their work exceeded my expectations. I'm so happy to have my wedding band looking perfect again. I will definitely be coming back to Goldntime for all of my jewelry needs. Highly recommend!

They did come in to the shop to accommodate so I'll give them that. There's a lot to improve…read morethough: 1) Be nice to people in general - The owner's (Imran) attitude towards us was demeaning and full of arrogance which slowly improved till the end when he realized that we were indeed a customer it wouldn't be financially wise to lose. But still he seemed like one of those people who would be nice to certain people and not others. (Looking at other reviews of a specific race being ones that are good) 2) They said jewelry assessment with acid test will cost 85$ on the phone. When we got there he said acid test or not, I'll charge you 80$ regardless. That's quite unprofessional and dishonest, unclear at best. 3) The jewelry we took to him is old jewelry from India (pre 1940s) and high quality. He made us think that it is of lower purity without using any technology, just by eye balling it and with the acid test which also seemed pretty primitive to me. (He scratched the jewelry on a stone that had a hundred scratch marks from before and put a drop of some acid and then give us a number which would usually be 18ct, rarely 22 ct). Mind you this jewelry we have since assessed in multiple other places who use expensive machinery to check the purity and have come up with much higher quality. Generally if you're looking to sell your jewelry, take it somewhere else and you'll get a much better deal. This guy will make it sound like what you have is worth much less than it actually is.

I don't know if it's because I'm African American or because I am a gay man but I attempted to go…read moreinto this store to purchase an engagement ring and upon my arrival the door was locked so I rang the door bell to get their attention and the gentlemen came outside of the store shut the door behind him and asked me how could he help me I responded I would like to make a purchase. He asked what do you want (all while still being outside of the business at 2pm on a Friday afternoon 2 days before Christmas. He then proceeded to look at me from head to toe at this moment I realized he was not going to allow me to purchase from this establishment. I told him no thank you I'll take my business elsewhere. To bad for them my budget was 15k. Very racist please stay away from this business.

Little tiny hole in the wall, a complete mess. The back of my watch came out and wouldn't go back…read morein. He said he'd give it a try, but if he were successful he was going to charge me $20. It seemed excessive but I said ok. He took out the pin that held band together and said "This is what happens when you try to change your own battery, why would you change your own battery?" In an insulting and arrogant voice. I explained that I took to Cousins, where I'd been going for 30 years. He tried it for 10 seconds, said he couldn't fix it. He handed me back the watch, without the pin, band still unattached and said nope. It was a cheap watch for 5 years service at HPE, so I just dumped it in the trash and left. The guy has no customer skills, doesn't know squat about fixing watches and was a complete dick! Do not go to this dump!

Small local business owner, takes pride in his work. Got my ring sized down, looks brand new!read more

I bought my first Bulova from Citizen store outlet in Livermore San Francisco Premium Outlet mall…read more Lina from the store helped me and I troubled her a lot in letting me choose the options. She was very calm and genuinely helped me with each single watch I asked for. Thanks Lina and Thanks Citizen.

Although I bought nothing from the store, the customer service was excellent. I was told to…read morecontact this store by the Bulova Flagship store in New York. I had purchased an expensive Bulova watch from the Flagship store however when the watch arrived by mail it was not properly assembled and was unwearable. I contacted this store. They treated me like royalty even though they couldn't fix it. They even called the NY store to see if they could help me get the problem resolved. I believe the nice lady was named Lane or something similar. I forgot the managers name. However, they treated me like I was valued customer. If I ever want to buy another Bulova or Citizen watch, I would definitely buy from them.

Great service alot to pick from, free coffee and snacks. Felt like they didn't judge a book by its…read morecover and showed us to all there watches and jewelry, ended up buying 2 watches from them...

I've purchased multiple pieces and even custom made a wedding ring there, this last visit left me…read morewith a very disappointed in their service. I rang the bell to be buzzed in through the secure doors to be greeted by a lady who asked how she could help me. I told her I had a ring that I would like to get appraised. I was then passed in to another rep who I had to explain to again, he then passed me on to another guy which I had to explain again. Mind you, I was the only customer in the store, the lack of care in my business was apparent. He quickly told me that I needed an appointment and would have to go home and call them. Unbelievable that they couldn't offer to schedule or help me any further. I've followed Ronnie for over 20 years when he had his previous store in San Ramon but can't fathom visiting this store anymore. It's really too bad that customer service isn't really a priority for them.

This is my 3rd time going to Shaun and each time was the same result - EXCELLENT…read more Can't find him? He's near the apple store! Can't miss him. Great customer service and prices. Just tell Shaun what you're looking for and budget, he has no problem showing a variety and explaining the products. I'm more familiar with Kay and Pandora, but never again, because this is the place to be. In other words, he knows his stuff and he's more than fair. If you don't believe me, compare to the other jewelry shops around here, you can't beat him. The picture below, other places, easy $200+. For here, for everything in the picture, less than $140. Not only this is family owned, but they have deals worth wild. For example, the 3 rings were buy 2 and get 1 free! What's cool about them too, if you fidget, you can spin the chains in the middle. The variety of what he carries is no joke and he continues to have new products every week. Highly recommended!

Best customer service provided by Shaun! I went to buy this specific infinity pendant which was not…read moreavailable and he ordered and got it for me in 2 days! This was exactly as I asked him in the picture and I also ended up buying couple of other things which are so beautiful and elegant! I highly recommend this store with amazing customer service and best jewelry!

Brett is the BEST Jeweler- so honest and amazing quality work. I have done several jewelry design…read moreprojects with Brett over the past 20 years and he is consistently top notch. Recently I asked his help in redesigning my wedding ring into a 3-stone style with options to stack other bands alongside the ring. He did an amazing job creating a CAD image and then a wax mold for me to review. The final product is precisely what I had envisioned. It is even more spectacular in person than it is in the photographs. Brett has also helped me redesign and create new jewelry from family heirlooms. He listens to every detail and works hard to create your dream item. Brett is also so reasonably priced and he never upsells. What a gift that we have this talented, honest visionary jeweler in the East Bay

I can't say enough amazing things about our experience with Brett! From start to finish, he made…read morethe process of designing my custom engagement ring feel so personal, exciting, and stress-free. I came in with a vision, and he brought it to life more beautifully than I ever could have imagined. Every detail--from the setting to the stone--was handled with such care and precision. Not only is the craftsmanship impeccable, but Brett was also so kind, knowledgeable, and genuinely excited to help us create something meaningful. I still catch myself staring at my ring daily. I will be recommending Brett to everyone I know. Thanks again!

Wow, what a great experience beautiful store great service wide selection wholesale value one01…read moreexperience they treated me very well. In here. I bought a wedding band for my fiancé and she is extremely happy thank you HK.

Service was mediocre and could have been better. I was ignored when I walked in and no pleasant…read morewelcome or how can I help you was said.