Great Watch selection and great service. Bought a watch from them as well as had watches serviced…read moreby them. Always on time and very reliable.

Small local business owner, takes pride in his work. Got my ring sized down, looks brand new!read more

Little tiny hole in the wall, a complete mess. The back of my watch came out and wouldn't go back…read morein. He said he'd give it a try, but if he were successful he was going to charge me $20. It seemed excessive but I said ok. He took out the pin that held band together and said "This is what happens when you try to change your own battery, why would you change your own battery?" In an insulting and arrogant voice. I explained that I took to Cousins, where I'd been going for 30 years. He tried it for 10 seconds, said he couldn't fix it. He handed me back the watch, without the pin, band still unattached and said nope. It was a cheap watch for 5 years service at HPE, so I just dumped it in the trash and left. The guy has no customer skills, doesn't know squat about fixing watches and was a complete dick! Do not go to this dump!

Pleasant experience, very fair value for a ring my son had. I don't think the value was known at…read morethe time my son received a ring back in his Little League days around age 10. He found it cleaning his room at age 16 and we looked up the value. Still expensive new, but resellers are getting $800 - $2000 for the ring with tiny tiny diamonds and a tiny tiny ruby that and with 14K gold at a high now, thought we would avoid the whole selling online experience. This was SO easy and a good experience for my son. Our valuation of the gold was on spot, they take their portion and still left with a nice chunk of money for my son. Very clean inside, cool A/C on a hot day too. I'd go here with anything else I wanted to trade for cash. As a chemically sensitive person, the air fragrance was a bit much inside, but it won't stop us from returning based on fair and honest pricing and positive experience.

Great people with really fair prices! Came in to sell some precious metals and they gave me a…read morereally competitive quote. I initially wanted more time to think it over and they honored the pricing agreement when i came back after shopping around. Highly recommend this business and look forward to more business with them!

This is a very classy outfit, Richard is a class act all the way and so is everyone under his…read moreemployment and partnership. These people greet you at the door with a smile and a handshake they handle business correctly and efficiently and honestly. Whether it's nickel and dime stuff or big ticket items these people are trustworthy and will take care of you. Just go in kindly without a sense of entitlement and be prepared to learn, they will teach you in a non-condescending way, they have the best and top-of-the-line equipment to make sure that everything is done fairly and honestly. I just love these guys and I've been doing business with them for years. Thank you again for another amazing experience.

So nice to have an honest place to stop in and purchase gold and silver. The store vibe is great,…read moreeveryone so nice and helpful. I had some misc pieces of gold jewelry to sell and was offered a very fair price. I also purchased a piece of jewelry from them, seamless, fair priced transaction. No need to head to big jewelry stores. They have a lot of inventory and have a lot better prices. Rick, Jordan and Connor are the best!

Wow, what a great experience beautiful store great service wide selection wholesale value one01…read moreexperience they treated me very well. In here. I bought a wedding band for my fiancé and she is extremely happy thank you HK.

Service was mediocre and could have been better. I was ignored when I walked in and no pleasant…read morewelcome or how can I help you was said.

They did come in to the shop to accommodate so I'll give them that. There's a lot to improve…read morethough: 1) Be nice to people in general - The owner's (Imran) attitude towards us was demeaning and full of arrogance which slowly improved till the end when he realized that we were indeed a customer it wouldn't be financially wise to lose. But still he seemed like one of those people who would be nice to certain people and not others. (Looking at other reviews of a specific race being ones that are good) 2) They said jewelry assessment with acid test will cost 85$ on the phone. When we got there he said acid test or not, I'll charge you 80$ regardless. That's quite unprofessional and dishonest, unclear at best. 3) The jewelry we took to him is old jewelry from India (pre 1940s) and high quality. He made us think that it is of lower purity without using any technology, just by eye balling it and with the acid test which also seemed pretty primitive to me. (He scratched the jewelry on a stone that had a hundred scratch marks from before and put a drop of some acid and then give us a number which would usually be 18ct, rarely 22 ct). Mind you this jewelry we have since assessed in multiple other places who use expensive machinery to check the purity and have come up with much higher quality. Generally if you're looking to sell your jewelry, take it somewhere else and you'll get a much better deal. This guy will make it sound like what you have is worth much less than it actually is.

I don't know if it's because I'm African American or because I am a gay man but I attempted to go…read moreinto this store to purchase an engagement ring and upon my arrival the door was locked so I rang the door bell to get their attention and the gentlemen came outside of the store shut the door behind him and asked me how could he help me I responded I would like to make a purchase. He asked what do you want (all while still being outside of the business at 2pm on a Friday afternoon 2 days before Christmas. He then proceeded to look at me from head to toe at this moment I realized he was not going to allow me to purchase from this establishment. I told him no thank you I'll take my business elsewhere. To bad for them my budget was 15k. Very racist please stay away from this business.

This is my 3rd time going to Shaun and each time was the same result - EXCELLENT…read more Can't find him? He's near the apple store! Can't miss him. Great customer service and prices. Just tell Shaun what you're looking for and budget, he has no problem showing a variety and explaining the products. I'm more familiar with Kay and Pandora, but never again, because this is the place to be. In other words, he knows his stuff and he's more than fair. If you don't believe me, compare to the other jewelry shops around here, you can't beat him. The picture below, other places, easy $200+. For here, for everything in the picture, less than $140. Not only this is family owned, but they have deals worth wild. For example, the 3 rings were buy 2 and get 1 free! What's cool about them too, if you fidget, you can spin the chains in the middle. The variety of what he carries is no joke and he continues to have new products every week. Highly recommended!

Best customer service provided by Shaun! I went to buy this specific infinity pendant which was not…read moreavailable and he ordered and got it for me in 2 days! This was exactly as I asked him in the picture and I also ended up buying couple of other things which are so beautiful and elegant! I highly recommend this store with amazing customer service and best jewelry!

My husband and I got my engagement ring and both of our wedding bands from Lance Cavalieri. They…read morewere a pleasure to work with! They clearly care about the quality of their pieces and went above and beyond to make sure we were happy with our selections. They even offer free ring cleanings to go with our purchase! We highly recommend them for any jewelry or repairs you need.

I have been going to Cavalieri for years, purchasing and repairs. This is a family owned business…read more They don't get any better than these people, and you can rely on their recommendations. We are lucky to gave them in Livermore!