This was our first time at this groomer and also our first-ever grooming experience for our puppy, and it was wonderful from start to finish. Marysol at the front desk was incredibly friendly and welcoming. She took the time to help us feel comfortable and explained everything clearly, which we really appreciated as first-time dog parents. Ana, the groomer, did an amazing job with our five-month-old Shih Tzu. She truly listened to what we wanted in terms of the cut and paid close attention to detail. Our puppy came out absolutely adorable, and we could tell she was handled with so much care and patience. Overall, such a great experience. We felt our dog was in very caring hands, and we will definitely be coming back. Highly recommend! read more

Charm's Grooming - Our precious Kiko - Pet Groomers Near Me - San Jose, California

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I want to preface and say that I do not think my dog was intentionally injured. I wanted to find a groomer that was close to me as I drive an hour for the groomer that we are used to. Charms is right next to my home. The environment is calm and doesn't seem to be anxiety provoking for dogs at all. My issue is only with the concern we brought to them. My dog came home and immediately I could tell his eye was in pain. The squinting would not stop. Long story short- he had an abrasion on his eye. I was stressed for a couple of weeks watching him and lasting to this past week. Vets described abrasions happening due to soap in eyes etc. I do also remember filling out the paperwork where we acknowledge that we will not take action for normal injuries that may occur during grooming. I would not do that unless I could tell it was negligence. My dog is calm - overly calm and not sure how the abrasion occurred in the grooming room. My concern is with the response to us bringing this to them. They outright said they are not sure what happened and he could have rubbed his eye. We told them we were going to the vet and they did not respond after . No check in or even them offering to do some restorative action. I didn't even feel comfortable asking them a play by play on what happened to explain to the vets because of how culpability was put onto my dog for possibly rubbing his eye. He has been groomed at the same groomer for 9 years and my first time trying another place - this happened. I just wished there was more care for what we were going through with vets etc and even just alerting them to the issue of his eye. Again, don't think they injured him out of negligence but things like this happen and restorative actions should always be done and simple care for the animals when these things are brought up is all I ask for. I lost out on work and sleep watching him for weeks read more

We brought our cat in there cause the back of his fur on his back was getting matted big time and they shaved him and cleaned him up and he looked awesome! read more

Wonderful customer service by Ana! She was amiable towards my dog and I. The process was smooth and my dog was ready in 2 1/2 hours. Affordable prices. Limited parking. Clean establishment. They also provide a discount for new customers! read more

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Llevé a mi perrito Bruno a Charm's Grooming para su baño y corte, y quedé muy satisfecha con el servicio. Lo atendieron con mucho cariño y cuidado. Bruno quedó precioso, limpio y con un aroma delicioso. Se nota que aman lo que hacen. ¡Gracias por tratar tan bien a mi perrito! Totalmente recomendados. I took my puppy Bruno to Charm's Grooming for a bath and haircut, and I was very satisfied with the service. They treated him with so much love and care. Bruno looked beautiful, clean, and smelled amazing. You can tell they truly love what they do. Thank you for taking such good care of my pup! Highly recommended. read more

Charm's Grooming - Pet Groomers Near Me - San Jose, California

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Always take my pugs here ! Staff are always friendly and you can tell they love dogs !!! Little gem in willow glen that you must try !! 5 stars !!!! read more

Charm's Grooming - momo and boba enjoy bathing! - Pet Groomers Near Me - San Jose, California

Ana is amazing and consistent with my pups grooms definitely a hidden gem. First time customers also get a discount! read more

Charm's Grooming - Maltipoo - Pet Groomers Near Me - San Jose, California

5 stars for Charm's! It was my 2 year old mini labradoodle's birthday , and her first time at Charm's. The booking process online was clear and easy. Canela was welcomed by Ana- so so kind and sweet! She got a special birthday bandana. She was nervous but Ana reassured us. She was very attentive and welcoming. I was nervous to pick her up because my son would be with me later in the afternoon- he has severe autism and it's hard to take him inside places. I explained this to Ana and she was so compassionate and accommodating! I got a text when it was almost time for pick up, and Ana brought Canela out to my car for me. It was so nice and stress free, my son didn't have a meltdown. I'm so grateful to have tried this place. Canela came out looking so great, her breath even smelled so fresh and good! We will definitely be back and I will be recommending Charm's to everyone for their fur babies . Thank you Ana for an excellent experience and fantastic customer service, you went above and beyond for us and we appreciate it. :-) read more

Charm's Grooming - Pet Groomers Near Me - San Jose, California

My Pomeranian needed a groom urgently and Anna was able to get my fur baby in for a same day appointment just 2 hours after I called which was a first! She was very welcoming and I felt very comfortable leaving my baby with her. It only took 2 1/2 hours for him to be done which is amazing. There was even a discount for new customers. I will definitely be back and would recommend coming here! read more

Charm's Grooming - Pet Groomers Near Me - San Jose, California

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We used their mobile grooming for our full size poodle. The groomer was very detail oriented and our dog looks so cute after the grooming. I can tell they take pride in their job. I highly recommend this place. read more

Fantastic! We have had mixed luck with other groomers- this place is fantastic every time. Our 4 year old Cavapoo is taken care of every time and we feel comfortable leaving her there for a great grooming. 5 stars! Stop by and say hi to Buddy as well, their 1 year old Poodle. read more

We tried Charm's for the first time and will be back! Easy to schedule, clean and friendly.

I can't thank Ana and the groomer enough! Going from one of the worst experiences with another groomer to being referred to Ana has been a blessing! The moment you walk in you feel welcomed, it has such a home feel. They truly care about what they do. They love your baby just as much as you do! Never felt rushed, pushed out. Everything felt so detailed. She wanted to know what I wanted and followed up with me if the groomer had any questions. If you're looking for a new groomer, support this family ran business ! read more

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I'm very surprised at how beautiful they left my dog, without a doubt I'll always take him read more

Charm's Grooming - I'm very surprised at how beautiful they left my dog, without a doubt I'll always take him - Pet Groomers Near Me - San Jose, California

Where can I start to even scratch the surface on how much I love Charm's Grooming! I had a 16 year old dog named Gracie that had a harder time as she got older with grooming. Ana & Jose were so good to her. When I went to pick up Gracie, Ana was holding her & comforting her until I got there, rather than just sticking her in a cage. It was so different from any other groomer who I had ever been to. I knew Ana cared & that's what all pet parents want, to feel like your dog is just as special as their own. I was especially impressed when I came by about 2 months later, after my Gracie had passed. Ana remembered me by name & my Gracie. Ana let me share my grief & gave me a comforting listening ear. Ana knew before I did that I would end up with another dog. She was right! Now I have Mandy & I was overjoyed with the glowing report I got after her first groom as her new owner. Ana told me how Mandy soaked up all that spa love! I can't say enough how much I recommend Charm's Grooming! You & your fur baby won't be disappointed! 5 stars is not enough stars! read more

I love this place. Best grooming and so kind to my scrappy little baby dog. I won't go anywhere else.

Our dogs are treated with care at Charm's Grooming. They have come back happy and looking adorable every time we have brought them in for a groom! read more

I had the most wonderful experience at Charm's Grooming. My pup unfortunately has had a pretty bad experience with her past groomer and a close family member highly recommend them. I was not disappointed one bit. I got ongoing text messages reassuring me Luna was happy take in mind my pup gets anxiety so this made me be at ease. I got a text message that Luna would be ready in 20 minutes. When I arrived Luna was beautifully groomed and most importantly she was happy. The groomer took his time with her so she could be calm and feel at peace . I can tell she really enjoyed this experience and we'll definitely be back . read more

Charm's Grooming - Pet Groomers Near Me - San Jose, California

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estoy muy agradecida con esta peluquería, necesitaba un servicio especial para mi perrita y ellos me ayudaron con todo el gusto, excelente atención, mi perrita quedo encantaba con el servicio, los recomiendo mucho son muy buenos Thank you read more

Awesome staff! Awesome service! Definitely will be coming back for more services in the future. read more

Charm's Grooming - After grooming - Pet Groomers Near Me - San Jose, California

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I have a very vicious chihuahua who does not like anyone but her family. she will bite, show teeth, the whole 9 it is VERY hard for me to get her nails trimmed. At the vet they want to charge me for an exam which is over $100, the nail trim which is $75 plus a "inconvenience" fee (for the aggression) and medication to drug her. so after everything close to $300 for a nail trim..last time I did all of that and I had to watch my poor little baby be drugged and it was awful, once they were done I could barely tell the nails were cut! So this time I googled and Charms Grooming was the first to come up so I called and let me tell you the customer service was excellent! she assured me they had experience with aggressive dogs and when I asked the price $25!! i was sold! of course I was still nervous because another time at the vet they couldn't do it and sent me back home with her with medication to try again..so anyway I took my dog today to Charms and they were excellent! they did amazing with my dog and I am just so impressed! they did what the vet couldn't! and I honestly feel like my dog liked the lady! now I am at home and her nails look so so good! I would definitely recommend this place and I will be returning from now on! read more

I absolutely love the receptionist Ana and her team. They always treat my pup and i like family 10/10 would recommend

Took my dogs, Max and Macy here on the grand opening day and they did a great job nails coat ears glands everything and they put cute little bandannas. My dogs were all shiny and brand new and smell great well worth the money thank you guys. Look forward to seeing you again. read more