Made an appointment for our cat, purchased full grooming service and they did a fantastic job. Terri, the owner has been very helpful and very accomodating as well. 5 stars service! read more

Madeline's Pet Care - Fresh Cut - Pet Groomers Near Me - Santa Clara, California

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Do not take your pets here for a nail trim. I took my dog here for a walk in trim and the entire experience was unprofessional. I was quoted $20 over the phone and told to bring cash only and they told me at the store that it was $30 instead because they needed help holding her because she was scared. They also made two of her nails bleed because they cut the quick!!! Edit: I carried her to the car and spots of blood had appeared on my dress in my lap when I sat down with her. She has never bled before from a nail trim. I know she is anxious with nail trims but has never required a muzzle and other places either let me know and ask me to hold her or have someone else hold her which she does fine with. I was told the price AFTER they had started cutting her nails and was not told of the charge prior. Still would not recommend this place even with a free coupon and would rather go to Lush Spaw on Winchester where I have never had a problem with their wonderful groomers. read more

I take my cat in about every 6 weeks for nail trim. No appointment needed. The salon is very clean, the staff is friendly and knowledgeable and it only takes about 5 minutes. I highly recommend this salon. read more

My six year old 55lb German Shepherd mix has never been to a grooming salon before, we have a friend come to us to groom her every month but she wasn't able to do it this month so I called Madeline's based on Yelp and Google reviews as well as location and they were able to take her same day! She was there for a few hours and I was nervous the whole time as she's been reactive to grooming her feet and fluffy butt in the past but I was so happy to hear she did well and wasn't a problem at all! Maria was able to clean and trim her ears, feet/nails, and fluffy booty all without any issues! My big pup is soft and trimmed up and happy and so am I! I'll definitely be returning when needed! read more

Been taking my dog here got a second dog never disappoints very patient and they come out looking beautiful thank you Ruby

Following a friend's recommendation we visited for the first time last week. Our dog came back looking nice and clean. The staff was super friendly with lots of tips for in between appointments. Thanks for your patience and professionalism!! read more

My cat was so much happier after her visit! The lion cut was perfect, and she was calm! They know how to manage a finicky fur baby! Highly recommend them! Keep up the solid work and warmth toward our animals! read more

I needed a grooming appointment last minute and Terri was thankfully able to squeeze me in for the next day. I have to admit, when I first walked in, I was a little hesitant about leaving my dog here because there were other dogs barking and the place looked a little outdated. However, in the end, I was very impressed with the quality of my dog's haircut. The groomer (I believe her name is Julie) matched the exact style I had requested and trimmed the fur around my dog's eyes extremely neatly. I would definitely recommend this salon to others. My experience served as a reminder not to judge a book by its cover. I just wish the price was more affordable :( At the same time, I recognize that the price did closely match that of other salons. Why is everything in the Bay Area so expensive?? read more

I didn't have to wait for weeks for an appointment, easy check in and out and my doggie looks adorable! read more

Madeline's Pet Care - Harley doggie with a fresh cut by the team at Madeline's Pet Care! - Pet Groomers Near Me - Santa Clara, California

I haven't even seen my cat yet and I'm gonna rate this as many stars as I can extremely helpful allowed me to do a last-minute drop in convenient location thank you! read more

This place is great. I just wish that it wasn't so expensive. It cost $125 for a bath with grooming that included shaving off some matted fur on my senior kitty who's 15 years old. She was ready on time. They're located behind the gas station on El Camino Real. read more

I don't know why I didn't find this place sooner. Julie, Maria, and Terri take care of business, carefully cutting her nails, while talking with her and making her feel comfortable. You know she's in good hands when she wags her tail despite her whines like it's the end of the world. read more

Excellent cat grooming! I moved to Santa Clara 5 months ago and needed to have my domestic longhair cat, Smitten, shaved and bathed. Julie was surprised how "chill" Smitten was in the busy shop. I explained, "He's from Chicago." read more

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I was looking for a groomer where my dog felt safe and got excellent service-I get both at Madeline's! I have been getting my Bichon Frise ( whose coat grows like a chia plant!) groomed monthly there and they NEVER disappoint! His cuts are always on point, he smells good, and his coat is soft and beautiful! When I request a summer cut or a lighter trim for winter they always are responsive. They are friendly, do great work and treat my dog as if he were their own! Great groomers! read more

[Edit] I left a message addressing the issue about the bald spot, they got back to me the next day and said the spot was already there when they got her. We assume she got that from trying to stick her nose out of the carrier box too much. Changing my review for the fast response and smooth experience. I took my cat to this pet groomer for the first time, and everything went smoothly during the visit. Unfortunately, I noticed a new bald spot on her nose after I picked her up. Thankfully, she didn't seem too stressed about it. I'm hoping it wasn't because of over-grooming and it will not happen to other cats. The appointment and communication were easy. I dropped her off in the morning and picked her up around noon. They also checked for fleas (thankfully, none were found). But, they did detect tapeworms, which I'm expecting to address soon since she was recently rescued. Overall, it was a good experience for a reasonable price ($125 for a domestic medium hair). Note that they only accept check or cash. read more

Terri and Julie were wonderful! Our sweet Trudy is 16 years old and has many health issues. They took great care of her, and Julie gave her a beautiful haircut. I appreciate that Terri was able to fit her in the next day after I called. I highly recommend Madeline's Pet Care and will definitely book Trudy's future haircuts there. read more

We took our Dandie Dinmont Terrier here after trying other local places that did a fine job, but we were hoping for a bit better. Making an appointment was easy and we were able to be moved up by placing ourselves on the cancellation list, which got us in a week earlier than expected. Just walking in, you can tell they're experienced pros who know their grooming. They're also nice, ask the right questions, and suggest what they can do given the incoming situation. In our case, I had done an uneven trimming job leaving my dog's coat different lengths, so they suggested going shorter to let things even out. Also to cut his topknot shorter given how short the rest of his coat would be. I took their advice. Given how short my dog's cut ended up being, it's hard to exactly judge grooming skill on the body. But his head was done as well as it's ever been done, and I have real confidence that in a different situation (with his coat more even in length coming in) that they would have been able to groom him as a Dandie should. But don't get me wrong - his body was also done really well, but it was just short due to my bad trimming work earlier. We'll definitely come back again, even though this is pretty far from where we live. And even though it's more expensive than his previous groomers, I may come more often than the usual 2x/year because from what I've seen they do an exceptional job and I'm really curious what they can do once his coat grow out evenly more and they have a better starting point. In summary, we were really happy with Madeline's Pet Grooming and highly recommended it based on our first experience here. read more

Took my Persian cat there recently because of all the good reviews but was distraught when I picked her up. She came home with bloody paws from a TERRIBLE nail trim, completely unacceptable. I specified only shave/cut her stomach because of her mats but she received a trim on her whole body, uneven and unasked for. Do not take cats here, they do not properly know how to groom long haired cats. read more

I called in on a Saturday morning to see if they have availability for a walk in bath and nail cut. The staffs there are super friendly. They didnt have time today but was able to get me in for a quick nail cut. I saw they offered free nail cut for first time customer which is great! Terri, the owner did my pup's nails so fast and she's amazing. Thank you for a great and fun experience! read more

We found Madeline's Pet Care on Yelp while looking for a new groomer for our Old English Sheepdog. Grooming an OES can be daunting for some groomers because they are big dogs with LOTS of hair. Booking the appointment over the phone was easy and I was able to get an appointment rather quickly. Julie did a great job on our boy and that says a lot coming from me because when it comes to my dogs, I can be picky. Now our big shaggy boy looks great - all buffed and puffed like a big teddy bear. On the drive home our dog was looking out the window and the people in the car next to us rolled down their window to tell us how handsome he was! We couldn't agree more. The pricing was fair, and Terri and Julie were both super nice. We're so glad we found this grooming shop. read more

Madeline's Pet Care - Our sweet boy after grooming at Madeline's. - Pet Groomers Near Me - Santa Clara, California

PSA: HORRIBLE COMMUNICATION, HORRIBLE PRICES, HORRIBLE SERVICE. See end of post for other businesses who respect your pets and time. PRE CURSOR First off, this review may seem as a surprise. 4.6+ stars on Yelp. Their storefront says "People love us on Yelp." 30+ years in business. I thought this would be a safe bet, right? Not so fast. Read on. SUMMARY: Stepping into Madeline's Pet Review is entering nightmare where communication is archaic, quotes are as arbitrary as sticking a finger up in the air, and customer service is nothing short of a circus act. STRIKE 1: COMMUNICATION Don't think about easy scheduling with this business. They insist on phone calls to book. After calling, I asked for a simple request: can you please text or email me so I can be reminded on when to come in? Spam callers and voicemails make it hard. They don't have any other options. They want to make it hard. I was met with silence until the day of my appointment where they decided that texting me a reminder was okay now. After I received it, I said I'd head over immediately. When I got there, I proceeded to be shouted at by the owner (?). I was promptly scolded for being "late" - despite the fact that nobody bothered to inquire about my travel time, which happened to span several cities. Is getting yelled at when first visiting a proper way to feel as a first time customer? STRIKE 2: PRICES Do not expect to walk in here feeling good about your wallet. Their prices are nothing short of highway robbery. The owner quoted me $180 for my dog. Let's talk less about the price (high) and more about the approach. I think it's reasonable, if you are spending $150, to ask how people got to this number. I expected some sort of reasoning so I know how this was calculated - perhaps based on size, weight, or breed. Unfortunately, Madeline's response was "Because I said so and we've been in business for [40+ however many] years. I looked on their Yelp page and they said "our prices are reasonable and competitive'. That's completely false. Maybe it's high, that's okay, but how about you try to put some finesse on the customer service? There is a $30 off first time customer - can you mention that? Can you perhaps give a more detailed explanation of the pricing so I feel like a human at your storefront? STRIKE 3: DOG UNFRIENDLY Upon entering the store, I was greeted not by the soothing presence of animal lovers, but yelling from the store owner and barking dogs. Dogs were in a cage and when one poor soul dared to bark, the owner said "Hey! shutup". This is a he-said-she-said, but my initial experience is that this is not a dog-friendly place. To further support, the owner seemed to dismiss my problem: I needed a haircut for my dog. She said to "go somewhere else - you will be unsatisfied here". I'm glad she said this: I would be unsatisfied. I drove my long drive home with my unshaved dog. I called up another groomer who promptly scheduled me, only for $110, full-service. There are many grievances raised here, such as being yelled at that I would not wish upon anyone. I am a business owner myself and was shocked to see such poor handling of new customers. I would not wish this dog place for grooming amongst my worst enemies. Please avoid for high prices, bad service, and a seemingly dog unfriendly place. Here are a list of alternatives that I've had much better experiences with. You can consider these if you don't want my experience with bad service and high prices: - Unity Bulldogs (San Jose) - Pawfection (Milpitas) - A Dog's Tail I am open to the store owner reaching out to make amends, but as of now, I am so turned off. I have never been a business that has treated me so badly, not just, dog grooming store, but local business in general. read more

We have a double coated dog and two longhaired cats, and Madeline's has done a great job with them. They do a great job with the de-shedding and my pets come home, relaxed, happy, and smelling nice. Their prices are also quite reasonable. read more

I don't normally write reviews but since this was the worst experience I've had with any business I feel like I owe it to other people to know about this shady business. First, they quoted me over the phone with a price and then changed the price once I came in. Second, like other reviews, I was surprised by the atmosphere when I walked in. Dogs were barking and whining. And it seemed very chaotic the way the owner was yelling over them at another worker. Next, most important to note, is that they gave my cat a sedative without my permission and charged me for services I did not agree to. They said he was really chill the whole time. I know my cat and when I saw him I knew something was not right. They told me I owed $300 for the services. All I wanted was nails cut and a bath to remove some of his loose undercoat. In addition to this, they told me my cat would be ready for pick up at 1:30. I had an appointment at 12:00-1:00 so this was perfect. They called me at 12:00 and said I had to come pick him up immediately because they were closing early for the July 4th holiday. They said if I can't pick him up right then, someone from the shop would take him home and proceeded to ask someone to tell me their address so I could pick him up from her. I didn't feel comfortable with that so I had to cancel my appointment last minute and go pick him up. My advice is to not go to this business, there are plenty of other grooming shops out there to choose instead. read more

The nails were mot too long when I brought my cat in. I checked them the night before to see if they needed extra trimming and they didn't. The bleeding occurred because of your over-trimming. The reason you had to apply septic powder was due to this mistake, not as a standard practice. Words can't describe how disappointed I am with how this was handled. This incident also echos other reviews pointing out that the owner seems to dismiss valid complaints and deflect responsibility by all kind of gaslighting. I strongly suggest everyone to avoid this place. After all, there are other grooming places around. You just have to search on google map. I really should have done more research before taking my cat to this place or any grooming places in general. I have learnt my lesson here but just wish that the cost wasn't the blood of my baby. I will not waste any more time and energy on this. The public will judge, and I hope this helps everyone make the right decision. read more

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Came in as walk in to get my Chihuahua's nails cut. Was in and out in under 10 minutes. She was quick with it, great pricing and super friendly. Glad to have this place nearby. read more

Brought my four month old pup for his first session. Ladies are very friendly and listened to my preferences and gave great feedback and then delivered on it. My pup looks better than when we first got him! Great detailing on his belly and paws. He came out happy and didn't seem stressed at all. We'll be back! Only downside is the location with the teeny parking lot. read more

Madeline's Pet Care - Happy client! - Pet Groomers Near Me - Santa Clara, California

Very friendly! And clipped my cat's claws quickly and efficiently! Made my cats feel very safe and comfortable. Would recommend to anyone who has a feline friend (: read more

My cat has been battling my boyfriend and me everytime we try to cut her nails so we gave up and searched for a groomers that was open on Saturdays and could accommodate walk ins. Like out of a dream Madeline's appeared as a top search on Yelp! I called this morning when they opened (Saturday) and asked if they could accept walk ins for nail trims, which they did from 9am to 1pm. We went in around 12pm to get my cat's nails trimmed just as walk ins. Terri, the owner, was free and was able to get my cat's nails clipped in no time at all and even pointed out she can do teeth cleanings (with appointment). Overall very satisfied and thankful to Terri and team for treating my fur baby well and getting her nails cut. We'll be back soon! Btw, nail trims are $20 but they have a coupon for first time customers on their website for the first trim and other services. :) read more

Nice friendly greeting as well as experience. Just came to get my dogs nails trimmed and Terri was talking to my dog, calming him down and it was the sweetest thing. Thank you! read more

Most groomers can't seem to get the muzzle area on my dog right, but they were able to cut my dog's hair just the way I wanted it. The short hair around the eyes was from a different groomer that messed up so I'm letting that grow. I'm definitely going to keep coming back here. They're also very well organized and friendly which is a huge plus! It's no wonder they're always booked. Make sure to book a week or more ahead of time. They also do not accept credit so know that going in. read more

Madeline's Pet Care - Pet Groomers Near Me - Santa Clara, California

Even better now that the rice burrito place moved on, more parking. My dog is a difficult little biter, and they handle her very well. Julie listened to me and followed what I asked her to do. I am very satisfied. read more

Madeline's Pet Care - Loretta pretty girl after her Groom with Julie at Madelines. - Pet Groomers Near Me - Santa Clara, California

Took my puppy Phoebe to Madeline's Pet Care for a haircut and bath. Was very nervous at first because for a large puppy with high energy I worried that she was going to be too large to handle. Nevertheless, the entire team were very professional and reassuring and cleaned her right up! Fantastic work, I will be back for sure. read more

The staff here is lovely and did a beautiful job giving our orange tabby a teddy bear cut to help with her shedding! They've also cut both of our cats' nails here-- they clipped their nails super quickly when we walked in on a Thursday. If you're considering getting your cats' nails trimmed, it's worth the $20 here-- it's not traumatic for the kitties (or their humans) and nips destructive scratching in the bud. read more

Madeline's Pet Care - Orange Tabby with teddy bear cut - Pet Groomers Near Me - Santa Clara, California

We are so satisfied with the care and the new look our puppy got from the staff at Madeline's Pet Care! read more

Madeline's Pet Care - Pet Groomers Near Me - Santa Clara, California

The crew did an amazing job with my 50 lb. Shepard/lab dog. 8 yrs old. First time with professional groomer. She brought me back to see that my 3-legger was doing well mid-bath. I felt calmer immediately. I could tell that Nikki was in good hands. In and out in a couple hours for bath and nails. read more

The BEST groomer we have been too! Madeline's was great! The scheduling process was easy and straight forward, they didn't have an extensive wait list and they worked with our scheduled, even squeezing us in before a last minute trip. They listened to our desires, asked questions for specifics and kept an open line of communication so we knew what to expect. After countless groomers who would just shave our pup down, even when asking them not to, it was such a relief to find a groomer who listened. Luna's hair cut was perfect, the length we wanted, shaped, she smelt good and they even added bows. They also recorded her the length they cut her hair, so we could know for next time. I HIGHLY recommend! read more

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Very friendly and awesome groomer. I had my first kitten and I brought him for grooming as he was adopted from a shelter. The place gave him such a nice shower and nail clipping. Also, the time was very fast. I recommend everyone with pets to come here. This is how my kitten looks now. Look at my beautiful kitten read more

Madeline's Pet Care - Cat - Pet Groomers Near Me - Santa Clara, California

You can tell the love this mother daughter duo have for animals. He couldnt be more happy once i let him out of his carrier. You can tell he feels much better! When he needs another bath ill be bringing him over! read more

Jenny's second time here! They always make sure she's comfortable. Even though she's 13 she always leaves looking like a puppy again. read more

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We will definitely be coming back to Madeline's Pet Care for our puppy's grooming needs. They were able to fit us in for a grooming appointment in a timely manner, are very reasonably priced, friendly, and did an excellent job giving our puppy her first grooming! Thank you, Madeline's Pet Care. We will see you again soon! read more

Madeline's Pet Care - Pet Groomers Near Me - Santa Clara, California

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