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    Charter Communications San Antonio

    1.0 (1 review)
    Open 7:00 am - 9:00 pm

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    9 years ago

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    Spectrum

    Spectrum

    1.4
    (360 reviews)

    I've been to other spectrum stores that weren't as crowded but the wait wasn't bad and the staff…read moreperson was very helpful and kind. Thank you Ab!!

    I went in because I had a few questions regarding my cell service. The wait to receive service was…read moreridiculous. I don't understand why the managers and supervisors stay in the back when there's so many people waiting. They should come out and help the customers instead of thinking that they're better than that. And after finally getting called up the girl who helped us, it was very rude and had no customer service skills. Her name is Kiana and she has a bad attitude. Almost like she hates working with people. I couldn't get a connection in the store and she kept blaming it on me. She kept telling me to give her my phone because she could get it connected. After she tried a couple of times her manager told her that there was an outage in the area. She didn't even apologize to me for thinking.I was stupid. After I explained everything to her about the question, I had, she still didn't know what I was talking about. I told her that i received a notification about an E-sim update and she looked at me like I was speaking Chinese. She kept saying, I don't know what that is. The manager once again had to tell her what it was.And then she proceeded to tell me that she couldn't help me with that. So needless to say, I wasted all my time in that store.And then to be treated rudely by that girl Kiana. She needs to retrain on how to handle customers and have better customer service skills. The managers and supervisors need to be retrained on how to help the customers.When it's very busy in the store and don't think that they're above doing that.

    Fusion Networking and Technology

    Fusion Networking and Technology

    4.3
    (14 reviews)

    Excellent experience with Fusion Networking & Technology!…read more I had been dealing with a frustrating combination of ISP dropouts and reliability issues with my UniFi routers and access points--multiple times a day, it seemed like something was going down. Cris came right out, diagnosed the underlying issues, and helped me switch ISPs to get a much more seamless connection into the house. He also installed a more robust UniFi UDM-SE, which has made the system much more reliable while also giving me room to expand with additional access points, cameras, and other devices in the future. What has really stood out, though, is the follow-up. The team has been incredibly helpful with remote troubleshooting whenever something does come up, which gives me a lot of peace of mind. The biggest difference? Problems are now the exception rather than a multiple-times-a-day occurrence. And when something does happen, it's generally the ISP--not the network system itself failing like it was before. Great service, knowledgeable team, and excellent ongoing support. I would absolutely recommend Fusion Networking & Technology to anyone dealing with home network reliability or looking to build a more robust system.

    We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.

    Astound | San Antonio

    Astound | San Antonio

    1.7
    (103 reviews)

    Where do I start. Unfortunely the apt only allows Astound. But that isn't the problem. I sign up…read morefor internet service in the middle of Feb. Being a new customer with a $200.00 gift promotion. I thought my first bill will be in March to be paid in April. Come April I was already two month behind with of course a late fee. I call they wave the fee and paid my bill. The customer rep. ask about enrollment in auto pay and save an addition $10.00. So I did gave him my bank information. I though okay I don't have to worry about it. So Fast forward to June my service started to slow down and buffing became a nuisance. So I called again to find out that I again was behind. The rep. for some reason didn't complete my enrollment. Well I talk to another rep. explain everything that happen. This time I was told that they couldn't help me at all. I had two paid the two month and the late fee. I told her I have no problem paying it but can she please wave the late fee and charge me the amount I was told if I set it up for auto pay. I was told she couldn't. I ask about the promotion and she said I didn't qualify because supposedly it states that the customer couldn't fall behind. Well I guess I didn't read the fine print and I wasn't told this in person when I sign up for service. I just finish talking to another rep and he stated again there wasn't anything he could do. He also stated that if I didn't pay the complete bill including the late fee there was going to be another late fee because of the late fee I wasn't going to pay. WOW As for the promotion I guess I'm not receiving it. Okay keep your darn gift card but at least wave the late fee due to that it was your rep. that didn't follow through. I think I'm going to try internet service from the cell company.

    Do not get this internet. I swear it feels like every weekend there's a service interruption that…read morelast all the way until the next day. And you think you'll wake up with internet haha nope. Then when you call to check on the eta, you hear about how it's the most reliable blah blah blah and it pisses you off more. Battlefield 6 just came out and guess what. No internet. A couple weeks ago, same thing. This is just a dumpster juice of a service. Would not recommend at all. It should damn near be free to use this service. Update*** In case you were wondering if I'm joking or not in my post from 21 hours ago... The internet still isn't working. Still getting the most reliable and faster internet speech and they keep pushing the time that the internet will be on, back by 3 hours. They literally have the worst team ever. Who's fixing the internet? 3rd graders? Anyway Ive called AT&T and I'm switching over to them tomorrow. Btw you can't speak with a representative while the internet is down. So termination isn't possible. Don't know what internet has to do with a phone call when they have their chatters msging 5 msgs back to back because they don't know how to send one detailed msg. Surprisingly I've been paying $115 dollars for this shit internet. At least with at&t it'll be 60 for working internet and faster speeds.

    Rock Solid Internet

    Rock Solid Internet

    1.6
    (89 reviews)

    Horrible horrible service , since it changed to vtx 1 . Have been with them 12 years , Feb only had…read moremaybe a week of service. No prorated service. It was thier fault . Waited on the phone for hours to speak to someone. Or tried the call back because they were so busy that did not happen, they moved two buildings down and was never notified of a change of address.. don't go with them. Close out my service today, would not prorate me, had to pay for the whole month of march.

    I had the RS 25MB plan for 4 years on a 4K TV and 2 computers and could never stream 1080P video…read morereliably without buffering, even when it worked. The employees were great and tried their best on several occasions to improve the service with what they had. I received the advertised speed fairly often but it was not stable enough to stream. Latency ranged from the double digits to 500-700ms. I might get 25MB\sec one time and 2MB the next. It was like paying $88 for a tank of gas and only getting 5 gallons, but there was nothing I could do but suck it up and hope for something better next month. Frequent outages were frustrating. Some were brief and some were long but I had them weekly. Rain? Forget it. The slightest rain would result in rain fade and full loss of connectivity until it had passed. It's the norm with line of sight technology but it's aggravating. If you live close to one of their towers you probably wouldn't notice. I was maybe 3 miles away with good signal strength. Don't buy the story that 25 megs won't stream. It's the minimum needed for 4K and more than enough for 1080p unless you have several data hungry devices in the home. I now have 30MB from a local competitor and 4K video streams like water with two computers surfing YouTube. Latency is in the 20's. I give a ton of credit to the employees for trying but the trouble was beyond their reach. I hope RS can get their problems resolved. Competition is healthy.

    Spectrum

    Spectrum

    1.1
    (9 reviews)

    Derp. I'm done with Spectrum. I can't wait for a competitor to move into my neighborhood and do a…read morebetter job with the internet, television, phone, etc. I hate how they nickle and dime for as many charges as they can come up with. Long times with outages go unexplained or unmentioned at billing time. Fees only go up. They lock me into a contract, but get to change the prices at will. They don't mention that you could be just buying your own cable modem at a fraction of the price of what they charge to rent you one. Internet speeds remain slower than my peers', and for television we're getting charged crazy prices for what other people are getting thousands of stations. Ugh. This company used to be Time Warner before they got bought out. They're on my speed dial list, you have to call and check with their automated system to see if the internet is out at your address with some 'temporary outage' that goes largely unexplained.

    Is this how you train people? He's lucky I didn't ask for his name. My husband and I are walking…read moreout of H-E-B on 108 N. Rosillo in San Antonio. It is May 7th at around 8:00. This young man asks us whom we have service with etc. my husband looked around and asked "shouldn't you be closed by now?" More out of surprise than sarcasm, by 6:30 maybe 7 they pack up and leave. This man's response was "hey I made $650.00 yesterday more than you." First of all you don't know who we are or how much money we make, is this sort of training that's done to be one of these salesmen? I normally don't get this upset, but you're not going to judge a young lady of color and how much money I make. Or is it because of the neighborhood he's in he thinks that was an appropriate response? How disgusting.

    Charter Communications San Antonio - televisionserviceproviders - Updated August 2026

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