Chase Bank, Alameda (South South Center) I came by the other day and needed to go into the branch, I normally use the ATM outside. As I was lining up, Zack came by and helped me with everything I needed to learned about the Tap features with the indoor ATM they had. Every troubles I had with my phone and such, he helped me with every step of the way while helping another customer next to me. I would highly recommend this branch and would come again. read more

I had the most amazing experience with Wise. This man went above and beyond to answer all my questions and was extremely knowledgeable/resourceful. I'm not gonna lie this bank has not necessarily been my favorite since every time I come I feel they lack good customer service yet that all changed today. Good job Chase give this man a raise! Also, don't believe me go see him you'll know exactly what I'm talking about. The best of the best. Thank you Wise. read more

About 5 years ago, my fam moved to LV. We had sold our house, had a big bank check to deposit. We wanted a credit union, but they would not take us as we did not yet have utility bills to prove residence (we were in process of buying a home, but that "process" did not count). We were not going to go to Chase Bank, thinking it too snooty for us, but, in desperation, we wheeled our two tiny grandchildren, in this 115 degree LV heat, into a small Chase bank where we found the most helpful and accommodating manager ever!. She set us up and I thought I was a Chase person for ever. But 5 years later, we had moved to Alameda and after we had been banking at this south shore branch for 5 years, they refused us a credit card, WHICH THEY OFFERED, AND WHICH WE DID NOT REQUEST, WE "ACCEPTED" THEIR OFFER, AFTER THEY OFFERED! In the end Chase HQ did not approve us for their "offer" even though our credit rating was around 825! A year later we went to US Bank, got setup quickly and easily and got a credit card for $25k limit. We are the same people, same situation, nothing changed. Go figure! AND, our US Bank is in a better part of Alameda, no stickups there, yet there have been pistol stickups of ATM users of that very "refusnik" Chase Branch. So, I am down on Chase. read more

Avoid Chase, been a loyal customer for over 20 years, Ive heard and read the complaints. I tried to wire some funds today and found out firs hand how bad they really are, the inconsistent customer service was not much help. Save your self the low interest rate headache there better banking options. read more

The bank teller service is extremely slow. They have long customer lines and only provide two tellers. Seven employees sit at their desk without offering to provide customer seevice read more

Chase is my favorite bank in the last five years. They have great customer service. They don't try to sell you on a bunch of cards and accounts. You don't need places always clean. Tellers are always nice. read more

I never use this branch anymore. I surrendered my safe deposit box which I inherited. I had to go back to the branch and discuss a living trust. The Rep tried to sell me their financial advisor services.....yeah no thanks. My memory of this bank will always be when they had a "bank run" and I saw 20-30 people in line trying to get their money out. read more

Very disappointed with this Chase bank branch. Seems like they do not care about their clients. We wanted to open new bank accounts (more business for them) but was turned away despite there being three bankers available to do the job. One banker said that he can't do it though he wasn't with any clients and was just there. While two other bankers were just chatting in the office and also weren't open to entertaining us wanting to open bank accounts. So, having experienced such, we left to go to another Chase branch, close down other existing services at this branch, and wish this branch a goodbye for being so low on their customer service. read more

I don't know why this bank only has 2.5 stars, I've used the notary service twice in the past 2 months and have been impressed with the service. I was able to get an appointment within 24 hours of calling both times and even when I got stuck in traffic and was running late, they waited for me. They are always friendly and make it easy to get my business done. Would definitely recommend this bank! read more

Not sure why, but Chase decided to terminate our accounts with no recourse. Even the poor customer service rep who I called said "sorry, nothing I can do".. see https://www.nytimes.com/2023/04/08/your-money/bank-account-suspicious-activity.html and Chase is *specifically* mentioned.. they are very risk averse. read more

For me this Chase Otis branch is very good, employees are very helpful especially Omar. The only frustration was their ATM (outside) that's not always working esp if you need cash urgently and I learned it's been an issue and still not fixed. read more

Chase bank has lot of parking but only one teller and who know's how many personal bankers? chairs full of people waiting for consultation. wanted to get rid of the balance before i forget. wait time: 10ish minutes. wouldn't come to this branch again. -no coffee cups available either...... read more

Review for ATM Banking. Been to this Chase branch at Alameda South Shore Center for ATM banking. They have three ATM machines at the corner of bank facing Walgreen's. Parking is easy with its own parking lot next to the bank as well as the spaces in the shopping center lot. If you need to do some ATM banking, this bank is a good choice for your banking needs. read more

This review is for William and Patty. My account was opened at this branch years ago; through the good and bad, I've had a multitude of negative experiences and had vowed to never step foot in here again: The most annoying experience originating from the loss of my debit card and being condescendingly told by some guy named Jim (at least four years ago) that it was ridiculous of me to have lost it--despite the fact that it was over five years before having lost my card even once. BUT BACK TO TODAY: Patty showed me that there is still human kindness available in this branch--and so did William. Patty was attentive, patient, and above all: kind. If either of you get to reading this, thank you. read more

Chase oh how I love you!! Chase has got to be the best bank out there. I never have any issues going to any chase. Customer service is always on point. Staff are friendly, welcoming, anytime I walk in I'm immediately greeted or asked why I came in and they assist me! The self service ATM machines are fast and efficient! They don't take FOREVER like bank of America! Love Chase Bank! read more

Don't go here if you value your time or your data privacy... True story : I'm visiting my parents and my father asks, "Do you have time to go to the bank to add your brother to the safe deposit box?". It appears that Chase requires that my father, my mother and myself all be present to add my brother's name to the safe deposit box. Inconvenient, but not a problem. I look at my watch and figure it shouldn't take longer than 40 minutes, at which point I would need to take my son to his first baseball practice, so I say, "sure". So off we go, and as expected, there was a small line. After about 10 minutes, we get served... I'm thinking, "Cool, I just need to show some ID, tell them I approve my brother having access to the safe deposit box and off I go". I was sooooooooooo wrong. I ask the Chase employee if she can process me first as I am the only one in the group that has an appointment afterwards. She says she needs to process my brother first. I'm thinking, "OK, I can wait a few minutes for that". I was soooooooooooo wrong. She starts off asking my brother for his driver's license and where he lives, etc... questions I expect. Then she starts asking about his Social Security Number, how much he makes, what his wife's name is and how much she makes, does he own his own home, what is his total net worth, show her at least one of his credit cards, etc... I step in and ask, "Why are you asking these questions simply to add my brother to the safe deposit box? I'm concerned over data privacy here". This Chase employee matter of factly responds, "whatever". My brother caught on and started to give bogus responses. After 20 or so minutes, the inquisition completes and I'm thinking, "OK, I can show her my ID and leave soon". I was sooooooooooo wrong. The Chase employee turns to my father and starts to ask him questions. Again, I interject and ask if I can go next as I need to take my son to his baseball practice. The Chase employee responds, "I have to go in a specific order, your father is next and I can't change that". So I cross my fingers that I'm next in the interrogation line. About 5-10 minutes later, she finishes with my father and I'm thinking to myself, "pleeeeeeease let me be next". I wasn't. After questioning my mother for another 5 or so minutes, the Chase employee turns to me and says, "You are next now, can you show me your driver's license and a credit card"? I was beaten down and sheepishly say, "OK", expecting to be interogated like the rest. But after looking at my driver's license and credit card, she types something in her computer and simply says, "You can go now. You aren't needed for the rest of this process". I was surprised, actually shocked, but I wasn't going look a gift horse in the mouth so I jetted out of there. Ultimately, my son's baseball practice started late, so it turned out it was OK for me to be late. Must have been karma. read more

Regardless which Chase bank I am dealing with, I have a very long history with the bank - 50+ years - when it was called First Savings of California (1960). Then the name changes started occurring in the 70's - Great Western Savings & Loan, Great Western Bank, Washington Mutual (WaMu) and finally, Chase. I liked it when it was called Great Western and WaMu. This branch is okay. The tellers are friendly and nice, as in other branches of Chase that I deal with (3rd & Market, 8th & Market, Van Ness & McAllister - all in SF, and the Marina Village Branch - Alameda). Since I am from the "old school", I do my banking transactions the old fashioned way - a visit to the branch, deposits and withdrawals in person, and occasionally withdrawals from the ATM machines. No matter how quick or slow the lines move, the only peeve I have is there's someone sitting in the cubicle in this bank, trying to convince me to do online banking. No, I am not interested in doing online banking...that's another password that I have to remember. Then the person gives me a reason to do online banking...you can always look to see your daily transactions and balance on the website. I use a check register for all my transactions and my balance on my checking account matches up to the very penny what the bank shows on their computer for these past ten years. Here's another reason the person gave me...it's safe and secure. Well, I responded by asking what kind of guarantee do I have if the website is hacked into and the accounts are compromised. Uh, no response from her...end of conversation. BTW, this branch is not as bad as the one at 270 E. 18th Street in Oakland. I went there with my sister and mom. The people at that bank tried to convince my mom to open a checking account. My mom is 92 years old, and what is she going to do with a checking account? Duh..uh. Egads, somebody there must have sh*t for brain or something. read more

The lines here seem to be a touch longer than at other branches. Oddly enough I'm a person who likes self check out at grocery stores (I believe it is more direct and efficient - especially after you learn the "spiel"). This branch is unique because you can make deposits for checks and cash with the robot machines. My first time using the robots I was in the long line to see a teller to make a deposit for my $45 jury duty check and some cash. I was then asked if I needed to make a simple deposit by a manager or greeter and she walked me through the whole process. Since this time I've walked in and used the robots multiple times. read more

It is my first bad experience at this branch. Ms.Zoljargal Davaa approached us when we entered the bank yesterday. She asked us why we visited them and what we needed. She was very reluctant to help. The bank was almost empty and she asked us whether we had an appointment. After few awkward moments, she told us to wait. She asked irrelevant questions and she was definitely passive aggressive... read more

Lines are always way too long. Staff is friendly and courteous. Don't ever be in a rush to see a teller. If you need an ATM they have 5. Only Two tellers ever open. They closed off the other teller stations and put in machines no one ever uses. Staff is great but I always feel sorry for them because they are spread too thin. read more

Chase Bank - Always a line! - Banks & Credit Unions Near Me - Alameda, California

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This branch is poorly managed and the bankers are not properly trained. Chase closed my account for "suspected fraud" after waiting hours on customer service I was told to go into a chase branch. This branch told me there was nothing they could do and to call customer service again. Call again, another hour on hold, Customer service specifically told me the branch should have called them when I was there in person and that I need to go back in. I go back, trying to fix the problem, and the manager tells me there won't be a banker available for 3 hours. I told him if I can't see someone right away to fix THEIR mistake I would be closing all my chase accounts. He did not care at all. I will never use chase again and will be closing all my accounts. This branch, and specifically the manager that was on duty the morning of 06/26, ruined chase for me forever. Now I get to wait 7-10 days for chase to send me a check with my money. I am livid, and no one at chase cares. read more

This Chase has been my bank for the past 7 years. They have excellent customer service and very good benefits for small businesses. I've had bank accounts with Bank of America and Wells Fargo in the past. None of them treat their customer as well as Chase. That's why I no longer bank with them. BoA gotta be the worst. Their Chase Ink credit card is really good. It gives cash back, 24h customer service and will side with you if there is a dispute with a vendor. A lot of people complain about the long line. This is true during the rush hours of 11 to 1, and 3 to 5 pm. But if you go early like when they just open at 9 am, or late around closing time then the wait is not an issue. If you need something done right, find a banker named Linh Truong. She's very patient, gentle and will go lengths to make sure your needs are met. read more

Why exactly are there only 2 working windows. The line is always a line out the door. Clearly people still use bank tellers on a daily bases. This is ridiculous. Open the bank teller back up. read more

Exact same complaint as Cathy J.... I'd give it zero stars if it was an option. I was a long time WaMu customer and rolled into Chase. I have my mortgage, checking, savings and credit card there. I was offered by Chase via mail, Fed Ex and several phone calls a refinance rate of 4.75% with an application/other fees of $500 that would be rolled into the loan- no closing costs, no points, no home appraisal, easy peasy. Ok, sounds good. On the second phone call with the worst loan officer ever, KEVIN, this offer jumped to a fee of $1,800 which included the application fee of $400. Ok.... what happened to the $500 offer? KEVIN, the horrible loan officer, could not really explain. Ok, well the deal was still pretty good for our situation so we'll still proceed. I was charged via credit card $400 for the application fee (wait, I was told this was all rolled into the loan, but no, "as to not discriminate against all applicants we have to charge you right up front".) Ok..... Right after getting verbal approval that the loan was approved from KEVIN the horrible loan officer, his next sentence was "unfortunately your credit score was not as high as expected. You are a 713 and we like to see 720. So, we'll need to charge you 3/4 of a point in addition to the $1,800. At this point, I told him I'd call him back. I immediately called my credit care company (sadly Chase) and found out the $400 had not been charged yet. I then cancelled my card on the spot since I knew I'd not be able to get my money back from KEVIN the horrible loan officer. Never, ever in our conversations did he mention what level credit score I needed to be at and how it would affect the cost. Since Chase pursued me for the the refinance, plus 3 years of on-time payments of my mortgage with Chase, I figured all was good. I was very, very frustrated. As it stands now, I am opening a new account elsewhere and removing my checking and savings with Chase. I'll be looking to refinace elsewhere this week. Other reasons KEVIN was horrible (very similar to Cathy J. review): Pulled up another persons account with the same first name but different last name and read me her Social Security number. He got my last name mixed up with another name again. He witheld information that was important to my deciding on a refinance. He flat out lied and used the classic bait and switch. DO NOT MAKE THE SAME MISTAKE AS I DID! RUN FROM THIS BANK AND KEVIN!! read more

After Wells Fargo told me a couple years ago that I was a "high risk customer", I switched to WaMu. The company as a whole has been great. When I first started, they were REALLY big on customer service and the human connection. Now, they are just really big. Still, I've had no problems with them and they give me free checking. This particular branch is ALWAYS jammed. It's a very small building and they really need to do something about expanding. read more

I love this branch and it's the only location I would go to. They're fast, they're friendly and parking is NEVER an issue. This branch is conveniently located in the South Shore Shopping Center (or Alameda Towne Centre as it is now called) where there is ample parking spaces and I can get all of my errands done without having to move my car! How sweet is that?? :) I don't know what it is, but this specific location seem to house the friendliest tellers in all of America. (Opinion based on my 5+ years of regularly frequenting this branch) Not only are they extremely helpful, but they're actually genuinely friendly. I have had (and still do) accounts at various banking institutions ranging from BofA, Wells Fargo, Patelco (formerly Cal State 9 Credit Union - Oh, how I've missed you, Cal State 9!!) and ING, but this branch offers the best of the best in terms of customer service I have ever received from any, by far! It must be the fact that they're minutes away from the beach?!?! Unlike their competitors, they don't try to "sell" you on opening new accounts or credit cards. Instead of trying to get me to open a new account, I'd rather have you focus on my current account, thank you very much... And unlike their competitors, they don't charge you an arm and a leg for banking either! Why should I have to pay (any) fees to bank with you when you're earning interest from my money?!?! I think not! Free cashier's checks, free standard checks if you want them (but who writes checks anymore anyway??), free & unlimited in-branch transactions, free safe deposit box rentals and I earn interest on my checking accounts! That's why I'm sticking with Chase...no banking fees period. For that, you get an extra star! But wait, you're already maxed out on stars in my book! LOL! I have yet to try the Chase QuickDeposit method of depositing checks, but it sounds pretty rad, doesn't it?? Again, who writes checks anymore anyway?!?! I love the fact that I can get in and out in less than five minutes, even at the beginning of the month. Now THAT'S what I call EXCELLENT service! :) read more

Please get rid of the enhanced ATMs. Horrible idea. The girl I had as a teller was great. Please hire more people to work, instead of investing in enhanced ATMs. These teller robots are blocking your path from talking with a real life human. The machine is similar in height with a human, and the screen saver screen has the face of a person. This is creepy. Why would anyone drive to a bank to talk to a banking robot. I can bank online, on my phone, and at any ATM location. When I go in person to a bank, I want to bank with a person. read more

3.3 stars!! It's been nearly 5-6 years since I've ordered checks.. who writes checks anyways? Ok, I still do.. maybe a few each year, for all other things there's online payments right? After my deposit I wanted to order some checks but I didn't need 150-200 checks, which would last another 20+ years... anyways, they told me they can print me some chase checks right now.. up to 18 checks each time: 3 cks per sheet, up to 6 sheets, and $2 per sheets. Still, I think its still too costly, but they gave me a deal for half the price, which I took immediately... now I have enough checks for the next 3 years.. yay!! Thanks Chase!!! read more

Horriable Service, My account have been fraud. She wasn't trying to help me open a new account. Just because they were closing in 20 minutes. She basically told me to come back tomorrow. read more

Been a customer since the Great Western days in the 70s. Bank has gone through so many name changes since then. I have been coming to this branch since the 80s. A long time customer with numerous accounts from checking to savings to CDs and investments. Got to know the staff through the years with some staying and others leaving. Although the kiosk is a good idea, I still like dealing with tellers! Please keep some tellers!! Chase is a good bank. Glad there are many branches around. Will Chase expand to DC? Was surprised there wasn't a Chase there. read more

25 minutes waiting before someone helped me. I was still 4th in line before a personal banker assisted me. 1 teller open and 15 plus people in line. Only 2 teller windows were even accessible as the others were taped off. Counted at least 8 employees though. Must have been busy checking their facebook. Leaps and bounds bad compared to ALL other Chase branches I've been to. read more

Chase Bank - Teller windows taped off. - Banks & Credit Unions Near Me - Alameda, California

Too long of a line because they implemented the new atm machines and only have two tellers on the line. They need to have workers inform the customers to use the atm before firing off the teller line. Because the transaction I needed to be done had to be done through a teller and not at an atm machine. read more

Wow, should've read the reviews before coming here. Anyways, here's the story. Came to the branch to open a checking account and was told about private client services. I didn't ask for it but the banker was sharing how great it was so it piqued my interest. The VP of PCS also came in and was enthusiastic about setting up a meeting to go over the benefits. A day before the 1st meeting I had to cancel due to computer issues but rescheduled for a 2nd meeting. The night before the 2nd meeting I received an email cancelling the meeting. No explanation, no reschedule. I called after a week to talk with the VP and left a msg but no response. Needless to say I'm not impressed by the professionalism shown by the employees. If this is how i'm treated before I put any money there, I'm scared to see how I'll be treated once I do. Maybe there are just too many other wealthy individuals opening up PCS accounts. read more

old asian female banker name Connie? she made simple adding a my wife name to account extra horrible. why the did she ask me if I own a house and existence of my wells Fargo account. she started to asking me about my legal statues in us. even thought i am a us citizen. i kept telling her that im just trying to add my wife to my existing chase account, not fucking asking for mortgage whatever she smoked that day i want some that shit. it must be good shit got her high as mf. read more

I have been visiting the South Shore Chase branch since it is now closer to me than the Marina Village branch. I find the South Shore staff always generically friendly. This branch seems to always have long lines that are slower moving. Plus the set-up is a bit awkward. Additionally parking here is always painful. There is one rock star at this branch that comes highly recommend. This is Vicky N.. Vicky has provided me and my hubby with outstanding customer service- on a few different occasions. She is very personable, friendly and helpful. Every visit she has exceeded my expectations. So if you need any services in addition to the standard withdrawals or deposits: this is who you want to talk to. She is no short of fantastic!! Thanks Vicky. Overall I give this location 3 stars. Maybe as I frequent this location more often this rating will increase. Only time will tell... read more

I am not a Chase Customer yet, but applied for a Sapphire card, and needed clarification on what additional information was needed to verify my identity. James G. was great! He called over to the Fraud Team and got me the answers I needed without the 30+ min phone wait. Very happy with the level of service he provided. Hopefully looking forward to many more years of that level of support. read more

I have had multiple credit card with Chase for many years. I needed to go into a branch in Alameda, CA today (July 11, 2018) to do some transactions. I was greeted by one of the most professional, courteous and sincere young gentlemen. His name is/was Reuben. This young man was so "customer service driven, it was an outstanding first impression. I observed Reuben after he handled what I needed. He consistently displayed the same kind, genuine, caring customer attentiveness to every single customer walking through the door. In addition to Reuben main position as a Teller. He was greeting and directing the public to the area & person they needed for their specific transaction. Reuben is an excellent communicator and gave every customer his undivided attention. Eye contact, interested in their needs and able to decipher the best course of action to satisfy the needs in a quick and results-oriented manner. I'd like to give a huge "Shout-out" to this young man for his excellent and natural ability to represent Chase as the first point of contact. Representatives such as Reuben are what makes CHASE the company it is and, have the stellar reputation as a mega-player in the banking and customer service industry. Reuben - You are one of a kind and a sincere, kind representative. Thank you for making me feel like a VIP! David M Alameda, CA read more

clayton helped me set up my new college checking account since i decided to end my business with wells fargo. it was an easy, thorough process and he was so cool and easygoing! def recommend him read more

They need to make the ATMs closer to the street. Drive up stations would be ideal. I think the BOFA near the Safeway gas has this right? It's a convenient thing. And they have no wind or rain hood above the arm that I recall so be ready for Bay Area weather! read more

Would rather give no stars. The lines are always long and never enough tellers. So if you are in a bit of hurry Do not come to this bank. They replaced tellers with machines and get upset when customers complain and do nothing to fix the problem. There are 5 people in the back and two tellers read more

Chase Bank - That's the line everyday and that's not even what's behind me. - Banks & Credit Unions Near Me - Alameda, California