Evangelin Flores was very accommodating, kind, and had such positive energy. Great help!read more

Fantastic Credit Union, love the service! They are always very informative and willing to help…read more Fast. Not salesy but yet offer services they think I may be interested in~ I've also recommended my kids open their personal accounts here as well, thanks for a great 20 years! Here's to at least that many more!

Great fast customer service and friendly staff. Daniel helped me open accounts for me and my family…read moreand helped me apply for a new credit card. I will be coming back to get his help to open more accounts for my other 2 children.

Dante is very helpful, professional, and highly knowledgeable. He took his time to help and answer…read moreall my questions, and he did not rush through the process. I highly recommend working with him. Management should absolutely promote him--he is ready! I wish him the best of luck in his future endeavors.

In comparison to Chase, Wells Fargo, and Bank of America, my overall best experience is with this…read moreCiti Bank. This is the only location I've done business with and the efficiency is great. I usually don't have to wait long with an account specialist or teller. With simple transactions, out within 15 min. There aren't many customers and wait times are minimal. The account specialists also speaks Cantonese, Mandarin and maybe Vietnamese if that is a bonus. Parking is not the best as it is one way onto Castro Valley Boulevard for exit and entrance is turning into Santa Maria Avenue after the light.

Terrible long wait. 4-5 bankers, and one teller. I'm not sure why one of the bankers could not help…read moreout. This place always has a wait- please staff more tellers.

I was looking to open another bank account at another bank location…read more I was debating on Bank of the West or Chase. I researched both websites to see what each had to offer. Obviously, decided-on Bank of the West. I've been with them for a couple of years. I mainly use this bank for bills/monthly expenses. So, I do a lot of transfers. There are times where I do have to go to the branch. It's been a hit or miss when I actually get to pay a visit. Sometimes, the ATM machines don't work, especially the drive thru ATM. The tellers are not as friendly as my main bank. There was a time when I had my husband go inside the bank for me, so that I can watch/nurse our newborn. Not too long, did I receive a phone call from him, telling me that he cannot make the withdrawal because his name was not on the savings account. I told him, no, it should be because we took care of that months ago. I had him FaceTime me. Unfortunately, I had to prepare myself and my newborn to go inside the branch and speak with their banker. I was very annoyed. Again, we don't go to the branch that often. Another incident, standing in line, teller becomes free, waiting for her to say, NEXT, or raise a hand- she did neither. I wasn't sure, if I should approach her window. She gave me an attitude because I did not approach her right away. Oh! And one other day, I approached a teller who was finished with a customer, only to be told, that I needed to wait to be called. Just recently, I had my husband go to the bank for me. My husband was extremely upset. He was waiting to be called, saw two tellers that were free, asked if he can go to either one. One teller, I believe her name was Jessica- responded, " You can go to either one, Jesus Christ, ASIANS!" My husband, chose her window. Told her that he wasn't sure who was available and didn't want to approach. He told me, every time he goes to this bank for me, he always has issues. I'm reconsidering doing any business here. It might work out for other folks.

I have always given 4-5 stars with the good/great experiences that i've had at various local…read morebusinesses inside & outside of Yelp. This is an exception. Just a heads up - as some customers may be offended by what they hear and see. First, I have great respect for 'Bank of the West' - but two of the employees are poor in customer service - and especially one of the tellers of which has a position of assisting business accounts. She not only swears like a sailor - and literally with the 'f' word but, dresses poorly in appearance, has addressed me only by my last name (without a 'Mr.' & with a tone in her voice equivalent to a grade school teacher), outright very unprofessional as a representative of this establishment. Will not mention names - as they're aware of who they are. As a result, I make visits one/two times a month merely for the purpose of coin exchanging - and for the business checking with no fees. I conduct all of my other profitable business transactions at credit unions - of which their staff/locations are always properly dressed - and treat 'their customers' at a very impressive 'customer service' level. Obviously, this location is not recommended.

The lines are always long, so expect to wait at least 30-45 min for teller service. Usually only…read moretwo tellers available majority of the time I drop For other services, good luck trying to have someone to assist. Barely take walk ins and there is no sign up sheet to wait. I'm starting to take my business elsewhere as I barley need to wait over 10 min and get better interest back. It is a shame because there are so many customers that frequent this location.

Been to this branch a few times to get different services, including a cashier's check for the down…read morepayment on my mortgage. It was early afternoon, but the agent who assisted me talked to her manager and pushed the check thru so I could meet the payment deadline. Other times I've been there for simple teller transactions and had short waits and friendly tellers. The intersection is busy with traffic and there aren't many parking spots, so if you show up at busy times your experience won't be so pleasant.

Relationship Banker Corina S. helped our family with new accounts related to a trust. She was…read morecourteous, professional, and thorough. She promptly returned phone calls prior to our meeting. Corina also helped us when we had questions about online banking a month later. She definitely made the process great for us. The location is nice as well.

Same experience as many others who left reviews here. The banker doesn't serve you opening or…read moreclosing accounts when you have no appointments. (the banker had no customer at that time ). Even though I told them I lost my checkbook and needed to close the account, they insisted me make an appointment for next week. I had never experienced that when I went to the Union City Decoto branch. The Union city branch is always helpful. Chase needs to fix this Castro Valley branch up.

Not enough tellers! I waited in the business line they skipped the line to help others and ignored…read moreus.

Withdrawal of some cash in a certain amount at the counter. Got a bad attitude and withdrew from…read morethe wrong bank account. Fortunately, the account was a family member's account. Unbelievable!

I rarely write review because I thought it is time consuming, but this time I have to insist to…read morewrite for the benefit of the Bank's clients: I had a very disappointing experience with Fremont Bank while applying for a HELOC. The process was frustratingly inefficient -- every time I submitted the requested documents, they came back asking for even more, as if nothing was ever enough to satisfy their endless list of requirements. My assigned representative, Michael Garrick, was particularly unhelpful. He was unresponsive, failed to follow up, and completely ignored my repeated requests (three times!) to speak with his manager. His lack of accountability and disregard for customer concerns made the entire process unbearable. It felt like he had no intention of helping or working in the client's best interest. The only thing he managed to do quickly was say no. I would not recommend Fremont Bank to anyone looking for a smooth or respectful lending experience.

I went into this bank yesterday to wire money. there was NO ONE in the bank, except one teller. it…read morewas probably 4:15 - 4:20. I told teller that I needed to wire money. he said he needed to get a banker. he walked into a door, returned a minute later and told me that the banker said it was too late??? excuse me, you're open, no one is there. So I have to go back today. Very POOR customer service.

The worst service! 1 teller who doesn't know what they are…read moredoing. I have 2 merchant accounts and I avoid this branch because they are rude and it's customer no service

Horrible service! I waited for over 30 minutes, and in the end, nobody showed up to help me. This…read morelevel of customer service is unacceptable. I do not recommend this branch at all.