Staff is so nice and open to any questions. I highly recommend this bank for a good customer experience.

I recently visited this branch to open a business account, and I was fortunate to be assisted by Ripsime Margaryan. She was exceptionally professional, patient, and friendly throughout the entire process. She took the time to explain every detail clearly and made everything incredibly easy and stress-free. Her positive attitude and genuine willingness to help truly stood out. It's rare to meet someone who combines professionalism with such kindness and attention to detail. Thank you for the outstanding service -- you made my experience excellent. This branch is very lucky to have someone like her on the team. read more

There are so many issues with this branch that would be easy to fix, but they never do, which suggests that they don't care. Why is there no ATM INSIDE the branch, i.e. in a safe place where it's hard to place a skimmer and you don't feel you need to have someone watch behind while you use the ATM...? Why don't the redesign the parking lot so it's not so challenging to get in & out without risking running into someone else? Why-oh-why does no one tell whoever it is who REEKS of cheap cologne or aftershave to lighten up? It is so overwhelming that I can smell it through a mask and it is ALWAYS there. read more

I hear there are places established to harvest negative energy. This branch is absolutely one of them. Assuming this is true. I am a Chef. Way over a decade. If you come to my restaurant and we mess up your food, I can assure you that it will be fixed. I will personally see to this. Hospitality is something that most people demand and expect; yet only a few understand, and are able to deliver. I received a hand writer Check from the restaurant this week. I have cashed many of this through the course of 2 years. No hick ups, other than the usual phone call to verify the funds. I spent a good hour and a half, between phone calls, talking to managers... more phone calls. If I understand this correctly, the OWNER OF THE COMPANY got told that they "couldn't cash his check". The owner of a very trendy restaurant group in LA. And I understand that "I fit the description". I was born this way. What I don't get is the unnecessary celebration afterwards. The high fives and smiles behind the glass... the waiving of the heads. I hope that telling a poor guy who is just trying to pay his rent a few days late was worth the laughs. Please don't go here. Or do. It's all up to you. read more

It is time to adopt a no cologne policy! The men who work at this branch are literally swimming in it and it gags me every time I walk through the door! What about people with breathing problems and asthma?! It's so disgusting! read more

What a wonderful experience today with one of Chases newest personal bankers Ethan Peterson ! Friendly, knowledgeable and patient. He made closing my account and opening a new CD at Chase easy and pleasant with his warm personality thank you Chase I love my branch here in studio city. read more

Walked in to get some help with my accounts, there was no one in line and no one in any of the cubicles being helped. I watched as the representative went cubicle to cubicle asking if the customer service rep would help me and they all shook their head now. None of them were on the phone at the time I'm sure they had other appointments but none of them would even speak with me. Had to call seven times in a row in order to get the manager on the phone who was unavailable. I lodged my complaints with a person who had zero empathy for the situation. Will not be going back. read more

This bank mailed my credit card to the wrong address and said person used it for over 10 years and was paying and i never got any statements and never knew this happening until they defaulted. My baker at wells ran my credit report and saw that i had an almost $9,000.00 charge off so i went to chase and paid it. I took said person and chase to small claims and chase must be contributing big time to our local politicians, because they're bulletproof when it comes to culpability. I was given a judgment against said person and put a lien they're house. Chase bank is the worst. read more

Walked in and made appt to open a chase private client account. Showed up today and advisors said I needed a coupon through the mail to get the $1250 incentive. Talked to manger who concurred. I then went to my car and the offer is still up on their website. Called chase who then connected me back to the branch. No one is paying attention, nor wants to actually work for the customer. I'm taking my business elsewhere. This was a big loss for them. read more

Unfortunately I didn't have a good experience here. I'm overall happy with chase but they always give me a hard time here. The manager Sonia is not an easy person to work with and she doesn't even make an effort to help Chase costumer. Do yourself a favor and go somewhere else. read more

Low class customer service. i called them to see if bankers are available to make an appointment for add my sister to my account they told me we are so crazy busy we don't have any bankers available... i went to this branch same time looks like there were empathy there were no clients no line but in the way they told me on the phone they are extremely busy bullshit they just don't want to work. I think they need to get more trainings. I'm so disappointed about Chase customer service. read more

I was a First Republic customer promised a smooth transition to Chase. That did not happen. Despite promises years of access, they deleted my bill history and after two months just told me they cannot help get it back. They transferred almost nine of my bill pays and could not even tell me what payments were sent. They took away free ATM access that I have had for years. And when u adjective for help, they jerked ne around for two months and then said nothing could be done. What a terrible terrible experience. I am ditching this joint. read more

This Chase Bank branch is in my opinion is one of the best in an industry. Truly very professional, customer oriented, efficient and very knowledgeable stuff. And branch manager - Michele is the industry one of the best banking manager and highly efficient and best branch executive. read more

Mercy, one of the branch managers, is a godsend. I have been working on locating my safe deposit box for two years. I went to several other branches and either no one knew what to do or they just didn't want to help. Thanks to Mercy, I have my stuff back. read more

I parked in the back lot and this man was standing next to my car. I had no idea who he was until he started to tell me that I can't park here. His name was Larry. He did not have on a uniform and seemed to be dressed like a random guy. I had to ask him "do you work for chase?" You would think parking lot attendants would wear uniform. He said I have 15 minutes or else my car would get towed. Why would you harass regular customers by saying we're on time limits? I just don't get it sometimes. read more

During the CoronaVirus crisis, many of the lending guidelines were changing on a daily basis. The lender who was handling one of my sales was Sal Manzella at Chase Bank's Studio City branch (Laurel Canyon & Ventura Blvd.) As always, Sal was amazingly efficient, even in this time of turmoil, and stood out above all other lenders with whom I worked at that period. I've known Sal for a long while, he is seasoned, calm and efficient. Sal navigates with confidence and know-how. It was fascinating to experience the importance of a good lender in the midst of a crisis: no delays, no excuses, just old fashion know how. Our transaction sailed smoothly and closed on time. read more

Margret, Natalie, and Carlos are amazing bankers who are very accommodating! Thanks for your kindness and assistance.

I would like to share the great experience I had with Private Client Banker Mark Aguiar. I had a rather complicated process to open a Special Needs Trust that involved court order documents and many other steps to ensure it was set up properly. Mark had patience and took lengths to explain and advise me what exactly I needed to bring in with me to open the accounts. I had a very smooth process with him and appreciate his high level of customer service. I would recommend booking an appointment with him if you have any private banking needs. read more

Horrible service, horrible attitudes. Avoid this place if possible. One time they tried to give me cash in all small bills because " they ran out of the large bills".... What a complete joke Replace all of management at this location asap! unless it's like a goat that is running things here currently? In that case I would understand as goats tend to have very unorthodox approach's to leadership and management. read more

Since this branch of WaMu became a Chase bank (like all its other WaMu brothers and sisters did), one physical change has stood out to me as aces in my book: the entrance. Because previously it was that super-annoying set-up where only one person could enter at a time. Now, you can just walk into the ol' double-doors at will. It seems ridiculous but seriously, this has been my favorite change since Chase took over. And in other news, the staff has not changed much. Just a few new faces and especially Robert, the new assistant manager who is as nice and helpful as they come -- even going above and beyond to help me out when my new Chase debit card was not finding its way to me through the mail (no joke- it took over two months for us to figure out what was going on with that thing). I never had a problem with WaMu I can recall so overall, I'm glad to see the Chase takeover, at least in my local branch, hasn't been a revolution, just a smooth transition. read more

Chase Bank - Banks & Credit Unions Near Me - Studio City, California

One more review. They don't have time to serve their clients. I came to made an appointment but they forgot to make it. They advised me to come one more time later which is insane. All I want is to open a new business account with them. Zero client service at the beginning read more

Special thanks to Christian Bugarin. I have 2 business accts & a personal acct w/ Chase Bank, and Christian shows how much pride he takes in doing his job well. He is prompt & attentive & extremely knowledgeable and thorough. You've earned my loyalty to this bank. Thank you. read more

I love chase bank I have been with them for years but this location did not impress me. I was the only person standing in line just now and the tellers saw me, but continued to joke and laugh with each other. I literally had to walk up to the window and said did you not see me standing here? And the response was "oh yes I saw you standing there but I wasn't sure what you needed." I couldn't believe it read more

Today around 12:00 pm Saturday October 11, 2021 i was verbally attacked and threatened by a Chase employee in the parking lot. A man wearing a yellow vest who was picking up trash in the parking lot who works for Chase started started walking towards me after I parked. I literally Just had gotten out of my car and was walking towards Chase when he was screaming at me saying if I am not going to chase I need to pay in the machine. I said I am going to Chase, and he continue to walk towards me yelling at me repeating the same thing over and over. I was horrified and I started running away to the opposite side of the street and he was screaming at me to come back. I think I called Chase about 30 times trying to get a manager or security guard, someone to come outside and handle this insane and terrifying situation. I was too scared at this point to walk past him to go to the bank which is where I was going to the first place, or even back to my car. I waited about 10 minutes to compose myself and then started to walk back to my car thinking it was best to just leave all together. I see him waiting a few feet by my car saying come back here he wants to talk to me. At this point I am dialing 911 and slowly walking to my car, no one is really around at this point but keep in mind this is broad daylight. I am beginning to get horrified he seems violent and probably on drugs and I said I am calling the police stay away from me don't come near me I am terrified of you. He tells me go ahead and call the police he can do whatever he wants, thank God a woman drove down the alley stopped her car roll down her window and said what is going on get in the car and I will drive you to my car . This woman literally saved my life. She drove me through a different alley and drove me right next to my car, at this point the man who is yelling at me (5'6" white male, facial hair slim build) Was off in the distance probably scared of what was going to happen. I am never going to this branch again. How awful that no one was picking up the phone, and that there isn't even a real security guard in the parking lot to make sure things like this don't happen. What if this was at night? He could have killed or attacked me. I am never going to this branch again read more

If I could only give zero stars! I've been making cash deposits for the past five years, at least, at this particular chase bank (in addition to another branch in Sherman oaks and in Beverly Hills) without issue until this month. The past two times I've gone in were the last two times I will ever set foot in that establishment so long as it remains a Chase bank. I don't know if it's the new staff who lack common sense or if it's some moron who was promoted to management for some ludicrous reason or what but I'm just astounded. Today I attempted to make a cash deposit (business account) of several thousand dollars. All but $7.80 of it was cash. $7.80 in coins. All denominations. I was immediately told I would need to roll the coins in order to deposit them. ... What? I need to roll my coins? Since when? And why? And why have I never been told I needed to roll my coins when making a cash deposit into a business account? It's not like I swing by the place twice a year, I'm there every week (sometimes 2-3 times per week) and not once has anyone ever given me any hassle until now. Furthermore, there aren't enough coins to fill any rolls with in their entirety! I got loud. I will readily admit I got upset. Like so upset every person was staring at me upset. I wasn't going to roll anything. The bank manager (person number three called to the scene for assistance) proceeded to tell me this was an existing policy. I proceeded to tell her every single person on staff aside from the schmuck next to her didn't follow procedure then nor had been for years. She told me they didn't have room to accept the loose coins. I'm sorry, what? I am standing in a bank, am I not? You don't have room? What kind of asinine and bullshit response is that? I just want everyone to know that I took the money back and left without making a deposit. As soon as I got in the car I called the branch in Beverly Hills because I knew I'd be dropping by there first thing in the morning. I asked the girl what their policy was. If you have over $10 then of course they should be rolled. I can understand that. I explained to her what had just transpired and she told me that the manager and teller were both in the wrong. My deposit with $7.80 in coins was perfectly fine to deposit as loose change and had no reason to be rolled because no rolls would be filled completely. THANK YOU! She said it didn't make sense at all. So way to go! Zero customer service. Zero common sense. Zero deposits from me at your branch going forward. I encourage others to take notice of the new faces on board -- a complete and utter failure of decisions to bring them on. read more

They are incompetent, rude and uncaring unless you are a millionaire or famous. I have been rudely treated, reported them to corporate, am in touch with five people in Dallas now and am leaving the bank altogether. They don't 'value you as a customer'....wolf in sheeps clothing. read more

I hold 4 chase credit cards and am a chase private client member. I have been harassed for the past week about putting money in their empty parking lot meters by a scary man threatening to tow cars. I will be cancelling my accounts and moving to first republic across the street. Absolutely unacceptable. read more

It's amazing that this particular branch surprises me with new rules, literally every time I walk in. If it's not a specific requirement on purchasing a cashier's check for my first home, thanks for almost spoiling that by the way! ...to not being able to assist your customers with basic needs efficiently. Don't impose rules that your other branches somehow have no knowledge of, it's literally only this branch! Lastly, when customers are asking for an explanation, don't ask "what don't you understand?" The cherry on this sundae was a teller belittling an elderly woman for asking why she couldn't do whatever it is she was requesting, you're literally getting paid to do just that-service your customers. read more

Great bank. Plenty of parking. Fast service. Many windows open. The person who helped me was nice and friendly. I will definately be back here again. read more

Only two tellers open and a line full of people. Meanwhile other bankers are just wandering around unable to help. read more

Chase Bank - Banks & Credit Unions Near Me - Studio City, California

Bill Rojo at Chase in Studio City, is really the only person, you'll need to know! The revolving door in Sherman Oaks as well as a number of, "mishaps", due to lack of experience in tricky situations, such as,(moving personal accounts into your Trust), propelled me to stop by the Studio City branch and try my luck, here. Lucky, I was when I met Bill. He not only, fixed the mess, I was thrown into but he told me how to deal with my safe deposit box, and he dealt with the restrictions that somehow popped up on my ability to use my debit card. This man is special, really special; if you're smart enough to have him as part of your financial team, you'll understand what real, luck is. Thank you, Bill for sorting everything out, for me! read more

The wait to speak to a banker was 35 min+. Seems as though they are under staffed but customers should not have to wait this long. Super nice staff though! It may be because it's Friday... read more

Some of the people here are good (like the guy behind the business window), and the others, well, it's obvious you're interrupting their day and they'd rather be doing something else. And perhaps they should be. I'm only writing this vent my frustrations, not from one visit but several over the past two years. From my perspective as a customer, it seems a bank branch should be run with the #1 goal being to get people through the line as quickly as possible. Everyone in the branch should be geared toward moving the line. Especially the tellers. But, at this branch, the tellers consistently disappear when there are any number of people in the line. Today, one teller left to socialize with a customer that brought in one of those little dogs, leaving only 2 other tellers. And then one of those tellers left, leaving only one poor new guy to deal with the entire line. WTF?!? I'm usually very forgiving when it comes to things like this because there's no way I can know all the things people like tellers have to deal with. Maybe they do need to go take care of something legitimate. But, leaving to go hold a little dog and socialize on the main floor in front of everyone? Come on. It's obvious they really don't give two ***** about you. read more

The staff at this location are some of the friendliest bank tellers I have ever dealt with. It makes doing my daily business transactions fun! Keep up the great job! Shawn read more

Unhelpful and rude staff. Kept us waiting for 20 minutes because they were in the back chatting. We ask questions and there was just no help and how they answered. They need a serious schooling in customer service. read more

I called the branch this morning and asked if I could get some documents notarized which is/was a benefit of being a Chase customer. The person asked my name, went and checked and came back and said that, yes, it was no problem, there were several notaries on duty, I didn't need an appointment and I could come in. They even asked the kind of documents and checked that they were okay. When I showed up an hour and a half later, I was told that the policy of notarizing documents for clients had changed....TODAY. This was the first day of the new policy and they were sorry, but they could not help me out. I was told that the person I spoke with was 'probably a teller and they don't really know our policies' and that there was nothing they could do for me. "We were really busy this morning so a teller probably answered the phone and they don't really know." Really?? They also said they would have to do more training so my situation did not occur again but they couldn't do anything for me. What a terrible way to do business!! YUCK! read more

Seriously understand the term, "banker's hours" now. Just wanted to get a new debit card made. Said I was in a hurry. 3 people with no customers apparently could not help with what I know is a super simple process. read more

Javier and Gabby in the business dept. are phenomenal! I would recommend this branch to anyone with business banking needs.

Have been banking at this branch since it was Home Savings 30 to 40 years ago. Competent staff able to do anything I need. Whether visiting the safety deposit box or settling my mother's accounts when she passed away etc. After noticing all of the negative reviews I guess it is true that people generally post about bad experiences but not good ones. Mine have been good for decades. A few solutions to some of the "problems" people had - Long line: use teller machine like all the "cool kids" Couldn't get Notary service: I was there yesterday and the person ahead of me asked to have something notarized and it was done immediately Given bad advice about overdraft protection: You probably misunderstood - read the terms of your account to avoid confusion read more

I like this chase because it's never busy. So I can get in and out!!! The tellers are pretty nice and there a lot of parking. $$$ read more

Chase Bank - Banks & Credit Unions Near Me - Studio City, California

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