Our room was simple, clean and spacious. We had a great night's sleep. When we disputed an extra fee, the manager I spoke with was fair and reasonable and was able to waive the fee. read more

The rooms are a decent size along with their price range. Mediocre furniture as well as a less than clear cable tv is provided for "entertainment". The kitchen is quipped with several pots and pans essential for cooking but the fridge was falling apart as the bottom broke off when we opened it. There was no wifi even if it came with the room. I wouldn't recommend staying here for long periods of time due to their outdated furniture and staff. The representative at the front desk was extremely rude and the housekeeping was knocking on my door around 8 am when check out is clearly at 11. Unless you're trying to pay hidden fees I suggest you look elsewhere. There are better hotels within the Newark area. read more

No HOT water since I checked in at 3pm and it's now 12am....Phone service don't work. Called front desk with my cell phone since there land line didn't work, and haven't gotten any response back. No stock towel, Sink water was clog end up getting a head ache over one thing after another. Won't be booking here again even if it was half off. Btw heater don't even work blow only ac cold air. Even made sure I didn't have the ac on. Should had read review on yelp before booking! read more

Room was very spacious which was great for our family of 7. The room however smelled liked Chinese food the entire time. The remotes did not have batteries and when we notified the front desk they had the security guard bring them right away. The toilet kept making noise all night so it was kind of hard to sleep through it. Breakfast was not good. Cereal, eggs, some odd looking pink scrambled stuff which I wasn't sure what it was but it did not look appetizing, waffles, toast and bagels. The location was great, right across the mall and close to restaurants. I would stay again but I would just make sure it's in a room that doesn't smell. read more

Don't even want to give this hotel a 1 star. the rooms are filthy stains everywhere. had to put sheets on the furniture to feel comfortable sitting on them. the dishes they provide have scum built up on them that I couldn't even wash by hand. DO NOT STAY HERE read more

We really enjoyed our stay here! We stayed for 3 nights meeting friends in Milpitas and spending time visiting San Francisco. Very close to the BART that we took into San Francisco, shopping and dining. 1 bedroom suite very comfortable for my husband and I and 2 kids who shared the pull out in the living room. I have to say this was much better than being crammed into a regular hotel room and had we stayed in San Francisco having to pay upwards of $45 a night just to park our car. We loved taking the BART into the heart of the city! Breakfast was nothing to write home about, but the oatmeal and toast got us through until lunch time. Front office staff was very pleasant and helpful with directions. We would definately stay here again. read more

I don't get all the negativity. I came here to rest after a long hospital stay for 3 days before I fly back to my home state. The room is quiet and dark, just what I needed for some sleep. I never heard my upstairs neighbors, except one time and for about 10 seconds as they walked across the room. I didn't hit the breakfast, but let's be honest, you don't stay in a hotel for the food. The bed is huge and amazingly confortable. We had one large flat screen in the living room and an older TV in the bedroom. Both worked very well and there were many channels to choose from, including 2 HBO channels. I highly recomend staying here, as a matter of fact, this suite is larger than my apartment at home! Shower works well and there is a shelf in the tub for your toiletries. WiFi is fast, although that seemed to be a complaint from many people. As far as the decor goes, I have no compaints there either. Might be a touch outdated, but its comfortable and clean. And having an ice maker in the fridge is awesome! No more trips down the hall to get a bowl of ice! The $250 deposit is steep, but you can thank previous guests who can't or won't follow the rules. If you follow the rules, you get your money back. Plain and simple. The only "complaint" I have is the lack of windows in the living room. The fireplace takes up most of the wall and there is only room for a small window in the corner. Oh well, not the hotel's fault. And I found the front desk staff to be quite cordial and polite, not rude as other people have stated. I will most definitely stay here next time I'm in the area. read more

I stayed at Chase Suites for a week during my IT Training. The suite is really a SUITE by all measures. Kitchen was accommodating with all necessary utensils available for use. The wifi connection was ok but could've been better with some powerful signal strength. My interaction with their staff was very minimal, but they were nice. I only wish that their Housekeeping department was more active. I enjoyed their Happy Hour in the evening with a very cheap Wine & bears. My overall experience was good & I wouldn't mind staying there again :) read more

So cute and clean. Great price feels like your own apartment. Full kitchen was so cool.

Just recently got home from staying for memorial day weekend 2017 and we were very impressed!! We had a newly renovated suite and it was beautiful!! All kitchen appliances were new (black) and very clean. They had plates, coffee cups, glasses, cooking and eating utensils, pots and pans, a coffee maker a dish washer an even soap to wash the dishes!!! I stayed with 4 kids so the pullout bed was perfect. The bathroom was great as well. The shower was spacious and the king size bed was the best. The tv's n the bedroom and the living room were both mounted on the wall which was a plus since i had a 2 year old with me. I wish i would have took photos but we were there for a baseball tournament so we were rushing in the morning and at night i just wanted to shower us all up an get to bed for the next day. Trust me it was well worth our stay!! read more

I spent a week here for a training class and I found this hotel clean comfortable and in a convenient location. I would definitely stay here again. read more

I stayed in many rooms at this location for many nights with a larger group - and talked to enough guests to know about many other rooms. They have remodeled many rooms in the past year. If you don't mind old-style decor as long as its clean, then you'll love this place. Personally, I love the spacious rooms with fireplaces and the fountains in every courtyard that bring tons of hummingbirds each morning at dawn. If you're a birdwatcher, ask for a room near a fountain. We saw a hummingbird nest in a tree near the front entrance! Love the hot tub and pool - and grill for guest use. Onsite laundry was convenient and near the pool area. Lots of places to go within walking distance - including a mall in the adjoining parking lot. read more

Heater doesn't work in the room we got, TV reception has static on all channels, but on a good note the beds are comfy and overall well upkept besides my previous complaints. read more

I really enjoyed my stay here. For a very reasonable $85 a night, I had a suite that included a living room, FULL kitchen (including a toaster and blender, microwave, dishes, etc.), very comfortable king size bed, and a serviceable (but not luxurious) bathroom. Also included is a full, hot breakfast (eggs), not elaborate, but certainly better than continental and more convenient than finding a restaurant. They also have a pool and hot tub. I will definitely stay here again. read more

The room was dirty and smelled terrible. Although it was apartment style and had a full kitchen there was no mini bar with waters to buy which would've been very helpful coming in super late after an event. The front lobby door was locked so I couldn't get to the vending machines if I wanted water that late. The staff was not hospitable. On the up side, the bed was comfortable, but I couldn't get over the smell. read more

I'm totally shocked this place doesn't have 5 stars! I'm a big time yelper and I make sure every time I dine out or stay somewhere I yelp them. This hotel is very nice. The receptionist at check in vet professional, the lobby clean and neat, a movie library, heated pool and jacuzzi, delicious complimentary breakfast. Now the suite itself-AMAZING!!! Very spacious, allows plenty of sunlight in, big bedroom with doors separating from the rest of suite, full kitchen I'm talking oven, microwave, refrigerator, dishwasher, plates, cups, wine glasses, utensils, pots, pans. Huge flat screen tv in living room area and another tv in bedroom. FIREPLACE!!! Yes they have one. It's all you could ask for and more! read more

First off.... never will I ever stay here.. the website sold me yet when I got there it was the worst! No hot water, brown colored water, and terrible customer service!! They have potential to be great but held back by terrible service. read more

Don't fall for the photo-shopped pictures, room diagrams on theirs and other websites, and the 5-star ratings here by the management's family and friends! Staff were not very friendly, and not very informative, the place (Lobby and the rooms) didn't smell very good, the decor was old and outdated. Despite their claim that they have mostly professionals staying here, the people around the property and the pool looked anything but professional. We booked a 2-bedroom so-called suite, however, it was a one bedroom unit with another shared room that had locked doors not only with this unit but the adjacent unit as well, very unsafe, basically it seemed like several units share bedrooms in between to make it 2 or 3 bedroom units. It seemed like a low-income housing with full time tenants, and the price was not that inexpensive either compared to national chain hotels nearby. Luckily we decided not to check in and moved to another name brand hotel nearby. read more

Overall staying here was pretty great. They gave us a little hassle with money, but they were a pretty good stay.

Worst hotel stay ever! Our room wasn't ready until 2+ hours after check in. When we asked for compensation we were told we had to wait until Monday to speak to a manager. No stoppers for either of the two tubs in our room. The DVDs cables (aux cables) were old and not working. We went to the front desk and asked for new ones. We were told they would be brought to the room. 10 mins later, someone brought the exact same cables back to the room. We tried to explain that, but he apparently didn't understand, judging by the phone call from the front desk asking for clarification afterwards. This has been a nightmare. Not staying here EVER again!!! read more

Nice suite - fully appointed kitchen. Very clean. I would stay here again. Hot limited breakfast, excellent coffee.

This place is a junk, Most of their employees are very rude, especially the front desk person Jackie, the old lady Irene and disappointedly the general manager. Whoever the right person to talk to regarding these people, they should be terminated. Sadly to say this place doesn't deserve even a one star. read more

Impressions: Not worth the money the hotel charges per night. 1) Decor needs updating but room seems clean. 2) Had good experience with staff. 3) But they seriously need to upgrade to flat screen TVs. The current TVs are from the Stone Age and poor picture and color quality to the point it's useless to have them on. I honestly felt I went back to the 1990s. 4) And their so called high speed Internet is so slow. I literally could fall asleep waiting for a web page to load. Had to resort to using my phone's cellular network data instead. Overall, eh it's ok but not worth the money spent. I don't plan on coming again if I can help it. read more

This was a nice hotel and I enjoyed staying here. I've been there a couple of times. It felt like we had our own apartment, with couches, kitchen, etc. Our room was nice, newer. Comfortable bedding, bed. We enjoyed our time, however sometimes there are people in the parking lot like one or two just hanging out. read more

Bad service very bad msnegent. I will never go back again oh no bab bad1 stars for bsd hotel

Good and spacious suites with full kitchen, The room is not super clean and the kitchen doors are sticky, very poor breakfasts.

Terrible customer service, called to reserve rooms as they are listed as a preferred vender by my wedding venue, they said their shuttle is completely booked for that day and they are short staffed as if that is my problem! They did nothing to try to accommodate or help with the situation, clearly they do not care about sales or customer service! read more

WORST in the Chase Suites chain!!! After staying in the award-winning Brea, CA location (and because this is a CA-based chain) I relocated to the Newark, CA facility - BIG MISTAKE!!! Since moving here I have been harassed by Irene at every possible turn; and when I brought my concerns to the manager Millie was told in very impolite and brusque terms that "I'm welcome to leave!" Is this how any company should treat their customers? DEFINITELY NOT!!! It is shocking to me that such a great facility in BREA could be related to such a horrible Newark property! I have spent over $6000 of my own hard-earned money on this hotel chain; while I got GREAT value in Brea, the "value" of constant harrassment by staff and indifference from management is NOT worth what I spend week after week!!! AVOID THIS PROPERTY!!!! read more

I have always driven by these Suites and never stayed there until now. There was a $79 discount on Hotels.com so I booked it and was quite surprised! It was like a 1 bedroom apartment. Very spacious and had a full kitchen (including an oven!) and lots of cabinet space if you were going to stay there longer. I would definitely say this is better then an extended stay in that the sleeping area was completely seperate - it's own double doors too. The kitchen was a little worn (burn marks on the counter) and the tv stations didn't all work well, but for the price & size, it was awesome. There was a sofa & chaise in the living room plus a fireplace! They also provide breakfast (eggs, bacon, cereal, toast, yogurt, fruit) but you have to eat it in the club house rather then take it to your room. That, I didn't like. But I would definitely stay here again if I am looking for a hotel in this area. read more

My husband and I started going to Chase Suites in the 90's when it was Wesfin Suites. We have always loved going to this hotel until Saturday 9/22/2018. We live in Elk Grove, CA, and came to the Bay Area for a family reunion. I called on September 3, 2018, made reservation for a two bedroom suite, one room with a king bed and the other room with two queen beds for my children. I received an email from Jenny Petersen, the Director of Sales asking if I would change my reservations to a king bed in each room, I declined. My family and I went to the hotel Saturday night and were given a room that was smaller than I reserved and wreaked with smoke and marijuana, I asked for another room and was denied. After an hour and a half of waiting for the manager to make a decision to refund my money back, I received a call from John, in the front lobby saying my money would be refunded and my family and I were stranded without a place to stay. I will never stay at this hotel again and anyone I know that wants to stay at Chase Suites I will share my experience. This hotel has gone down tremendously they have started taking vouchers from homeless people. read more

TERRIBLE! TERRIBLE SERVICE! I have been coming here for years and it wasn't until recently that I was harassed by staff and disrespected as a paying customer. I had booked a two bedroom suite for me and 3 girlfriends for a girls weekend. When we went to the room it was really disappointing wallpaper was coming up nothing was tidy and there were stains. When we called down to ask if we could move the woman at the front desk Perlita was extremely rude and unaccomidating. We went to the front desk and had to downgrade because there were no other 2 bedrooms available. No where in any of this was there an apology or a condolence we were made to seem as tho it was our fault. Perlita did not become accommodating until I asked her name and where her manager was. So we stayed in.the one bedroom the next morning when we came back from breakfast both keys were not working so again we went to the front desk. The woman told us whoever did our keys only did them.for one day but when she looked in the computer it says two days so it was done on purpose. We went back to.the room to rest till lunch which we bought food so we could use the oven. We learned our oven was not working so we called Maintenance . Maintenance came 3 times and the oven was still not fixed when we went to talk to the the Supervisor Margarita she changed the subject to our decorations we had put up in our room saying we had a party which was totally asinine because we were out all night. So she pulls out her phone and begins snapping pictures saying something about it being against policy. No One has complained about noise or parties so we knew she was just trying to get out of the task at hand which was the oven . In the end we asked her to leave and she began getting every loud and belligerent so I asked her to Get out . This is so unfortunate. We are currently working on reimbursement because of all of this. Do not stay here. read more

Furniture is stained, carpet questionable, no hot water this morning. Definitely needs to be updated. Linens are clean. Large rooms.

Room smelled of smoke! Run down, moldy, bathroom fan didn't work and made a loud screeching noise, dirty sheets and carpet that turned our feet black. read more

I decided to book a suite at what I remember to be a good hotel as I was traveling back to my old home with my 16 year old daughter. I see very few good reviews and I am just one of the unlucky ones. This used to be a nice place to stay. On day two of my 4 night stay I tried the breakfast, well it was nothing to write home about, then the staff did not service my room, I waited until 6:00PM then went to the office to get clean towels for my room and advise that nobody came to clean the room, the lady at the desk Michael did not seem too concerned about the lack of service. I brought the towels back to room and then took the garbage cans down stairs to empty them and to my surprise found a used condom stuck to the bottom of the trash liner....this has been in my room since before I got here glad my daughter didn't find it, too cheap or to lazy to change the trash liners?? This is disgusting and I paid $600 for this?? Don't think I'll be back! read more

Let me just say that I would go back here and stay here again. This hotel (Newark) sits between San Francisco and San Jose (both places we needed to be at). The breakfast is just ok (pack snacks or other breakfast items), but the room and beds are great. I wish they provided food trays and allowed you to take your breakfast back to your room rather than having to sit in the dining area (this was not allowed). Hey, I like to eat in my PJs and watch tv while I eat breakfast! The room/bathroom/kitchen are not updated, but the bed and living space are very comfortable. My family of 4 stayed here, and it was great. read more

Stayed here for one night. When I walked in wasn't even greeted with a hello or nothing just "checking in" it was a Hispanic lady not sure the name. She was very rude and made me feel not welcomed. I was told I would have to pay a deposit of 250 and that it wouldn't be taken out of my account only put on hold and if there was smoking then it would be taken out of my bank Well went to look at my bank account it was withdrawn she said it's "pending" and that it would be put back in my account in 3 days. I'm not somebody that has a lot of money so that really made me upset. I feel like they put it in the fine print very sneaky because I never saw that when i reserved the suite .I guess it's there policy to prevent smoking in rooms. The closet looked very outdated and there were patches on walls very tacky looking. To put the icing on the cake I found a cockroach behind the bed had to sleep with lights turned on so it wouldn't come out. I will never stay here again! read more

Someone needs to tell the owner the 80's are over. This place is in so need for an upgrade. Old furniture, bathrooms, beds, not enough electrical outlets, you name it. The rooms have decent space but when you compare it to the chain hotels, they really need to bring their rooms into the 21st century. read more

This my second time at this hotel, the first was not the best either I was pregnant at the time so I couldn't complain to much. This time around I decide to come back because my family and I had to go to a funeral and this was the only hotel the closest to the funeral/ mortuary. I requested 2 weeks in advance a down stair suite because my father is 85 years old and has problems climbing stairs, secondly I requested a 2 bdrm double bed suite and third I requested a crib for my 1 year old baby. When I arrive there was no crib to be found and the other two things I requested I did not get at all. They finally found a crib that was dirty the mat was so filthy like they never cleaned it. The carpet was also dirty they could at least steam clean the carpet when I requested for them to vacuum no maid never came to our room. The only positive thing was that the front desk lady allowed us to stay there after I left my debit card in the ATM machine. I had to pay cash and she was understanding. I feel this hotel is good for construction workers and truck drivers not families! read more

I stayed at Chase Suites for a month as a temporary housing option and found the grounds to be quiet and pleasant. The rooms are in desperate need of an update, but overall clean and comfortable. The TV and cable is awful along with the very weak wifi signal. You get what you pay for and the daily rate is reasonable. read more

If I could give zero stars for this place I would! this is the worst place to stay. Staff is the rudest people I have ever seen, fire alarms going off at all hours of the day and night because of a "short" in their alarm system. 3 times in 1 night we had to deal with this but they offered not even an apology for this happening, only saying with a laugh that "this happens every once in a while because of a short" Give me a break! Next time I'll sleep in my car before going here read more