This is not a group you want to hire. A good friend hired them when her heater went out on a frigid winter day. They sent someone out, charging her about $500. Whatever he did stopped working a day later, so they sent someone else out to fix what the first guy didn't do properly. And they charged my friend for the second visits. How's that for customer service? The second "fix" stopped working in a couple of days, so they sent someone on a third visit, and charged my friend for that visit, too. This outfit has customer service down to a science. Oh--and along the way, they told my friend she needed a new heater, but the fixes they were doing would get her through the winter. Price of installing a new Bosch heater? Over $10,000. When my friend told Chaves she wanted a second opinion, they told her she didn't need one. (More "customer service.") Within a few days, my friend contacted someone whose firm offered her the same Bosch heater, installed, for under $5,000. My suggestion: Don't put yourself through what my friend just went through. Stay away from these guys. They act like they know what they're doing, but too much of what they're doing is over-charging for work they don't do very well. read more

My house was built in 1959 and my AC system had seen its better days (installed 1988 and dead as a doornail), so I had to install a new system. I checked with several HVAC companies, and they all told me they couldn't install a central AC system, because there was no room for a condenser to fit on top of my old oil burner. After checking everywhere and not being happy with their alternatives, in frustration I mentioned HVAC to my friend, and she told me to check with Chaves in Hudson, MA. So, I had Chaves come out for an estimate and Jacob was on time and a pleasure to work with. I told him the situation up front and after looking at everything, Jacob told me they could fit a condenser on top of my current oil burner; it may involve some manipulation, but he felt confident they can do it. I was thrilled. They put everything they were going to do in the quote. The quote included things I never thought of like getting a permit and an electrician to make sure everything was up to code; I'm telling you these guys are one in a million. The installers, Mike and his partner were great, on time, spoke perfect English and more than capable to handle anything. I should also mention that Melissa in the office was very clear, helpful and the type of person that will fill a rainy day with sunshine. I love my new system and would gladly recommend Chaves to anyone that needed the best HVAC company around. read more

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I've been a long term customer of Chaves and I'll never hire them again. Historically they did me right in every way. Their quality of work was awesome and their pricing was fair. I know everyone has to make their money and I'm fine with that. What I'm not fine with is getting ripped off. Specifically, I'm not fine with being quoted $1700.00 for a repair when all I really needed was an $80.00 part. So here's the story... This past summer we had one week in particular that was unusually hot. During that time one of our air handlers had a failure (the circuit board cooked). I called Chaves and they sent a technician out to look at the unit. When the technician came out he was polite and quickly told me that I needed a new board and a new coil. The reason why he said I needed a new coil was because the water wasn't draining properly and it had leaked all over the board. When I asked him how much I'd be looking at in parts he didn't give me a number. Later I had a friend come over who also does HVAC repairs. He looked at the unit and realized that the coil wasn't reinstalled properly from when Chaves installed the new air handler. This installation issue meant that rather than the water draining down the gutters like it was supposed to, it pooled and ran down the inside of the unit. He checked the coil and confirmed that it was still in perfect working order. He also topped off the coolant for me. Then he told me he'd get back to me on the cost of the board. A few days later is when I received an email from Chaves quoting me $1700.00 to fix my unit. The quote apparently included a new coil and a new board. The total estimated time for fixing my unit was 1 full day. When I saw that I wanted to understand how that quote broke down. I sent between four and six emails arguing with Chaves asking for an itemized quote showing parts and labor. Instead of providing it they danced around the subject and refused to give me the breakdown. Later my friend emailed me with the cost of the board, $80.00 new. I asked him to come by and install the board for me. I told him I'd pay him for his work just as if he were servicing someone else. He came, he installed the board and tested the unit. The unit was operational again and working better than ever given that he also topped it off. The total repair time was less than two hours. He wanted to charge me 200 bucks for the repair but I paid him $350.00 because he saved me so much trouble. So, Chaves quoted me $1700.00 for a repair that included a new coil that I didn't need and a board that cost $80.00. They told me it would take a day to do the repair when in reality it tool less than 2 hours. They did this and I was a long term customer! How long term? This is my third property and I've used them to install new systems in all 3. Those systems include a heat exchanger, four air handlers, four compressors, a boiler, three furnaces, and two clean air effects units. After doing that much business with them to be treated this way cost them my loyalty. If I was dealing direct with Manny I don't think this would have happened. But, I wasn't and the people I was dealing with didn't seem to care. read more

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Knowledgeable, professional, great service! I had Chaves out to repair my gas combo boiler and will definitely call them out for maintenance next year. Thank you read more

So I called to set up an appointment. They have done service on our ac. I have been hearing horrible things due to recent heat here in the north east. I called and was added to the waitlist. I thought, oh boy. I gave a brief discretion of my issue. I was told they would be in in touch. With staffing issues and Covid still lingering I had very low expectations. I was called back to see when we would be home. Not only did they come within an hour, but it was fixed RIGHT AWAY. I will say well done. Great job, amazing service. Everyone has to know how much value to the community they have. Well done. Joe from Marlboro MA read more

Call them 1 pm for my air-conditioner was not working. They told me could not send someone out right away. An hour latter my phone was ringing saying they were arriving in next 30 min. The technician was super professional. He explained everything he was doing while he was doing it. Problem fixed in about an hour (burnt wires). Price was very reasonably. read more

They significantly overcharged. They charged over 600 dollars for AC repair. I asked about pricing upfront and I was told it was the cost for four hours needed to replace freon. The parts were all covered under the warranty. It only took just over an hour to fix the unit, but they still charged me the same fee for labor. When I called to inquire I got the runaround regarding it being a flat fee, which was not what I was originally told. After some back and forth, they did refund me a little over one hundred dollars. Still much more expensive considering parts were covered by the warranty and it only took about an hour to repair. Less than honest, in my opinion. read more

No one has been answering their 24 hour emergency line for the past 15 hours. Need help!!!

Mark from Chaves HVAC just installed a humidifier in my home. He was polite, informative and patient. I had another problem because a different contractor had led a small tube out into my neighbor's driveway, where it has been leaking water and creating dangerous ice. He was able to quickly find an affordable solution. He also noticed a problem with the furnace, and told me three possible solutions. One was something he did for free for me (the others were much pricier). I chose Chaves in the first place because the owner had been here when I bought the house, as I knew I'd need a new furnace. I was impressed with how informative Joe was. I would have chosen them to put in the furnace if I hadn't taken advantage of a community development grant. I think I'd have been better off going with Chaves. I highly recommend them! read more

I Just canceled my service contract. I was customer for over 10 years. In the last 12 months their service and customer service has deteriorated significantly. They don't show up when they are supposed to and the Customer service person outright lied to me about the time. I had written the time down based on their call the previous day. I stopped recommending them over a year ago. read more

I am in MA, not sure why my profile says SF. I had a Fujitsu minisplit 9000 btu put in my man cave. Great price, great service, and Joe Chaves waited a week to come by for payment since he wanted to make sure I was happy with the job. I had two 36,000 btu units at a commercial install and noticed the web interface unit was an older model on one unit. I called and told Chaves I should have received the lastest matching interfaces. The reaction was "no problem, we'll order one and call you". Right now is when one normally thinks "Yeah, the check is in the mail" but, less than a week later, I get a phone call "when can we come out and install it?". Great after the sale service, no charge for making the job 100% right. I will not hesitate to use them again should the need arise. read more

I recently had my gas furnace replaced through Chaves. Service was fast, clean and efficient. I was pleasantly surprised at how quickly I was able to get an installation appointment. The two technicians from Chaves were friendly, professional, worked faster and cleaner than expected, and were very respectful of my home. I'd highly recommend this service to others. I had two other companies come in and give me quotes, and Chaves was also the most reasonably priced. read more

My family's gas furnace was three years old and was running fine, but we had Chaves' easy-pay plan and were entitled to a "check-up." They sent over an inexperienced service tech who spent 6 hours for doing the "check-up." The guy broke the furnace, demanded payment and left. Had to call another company to fix it. Cost us $1200. Do not use them! read more

Dear Chaves - 2 phone calls to you and 3.5 of waiting for a return call for no heat on a cold winter day is NOT a good way to make a return customer come back. Needless to say we won't be calling again. I'm sure there are other local companies that will gladly take out money and at least return a phone call in a reasonable amount of time. Business must be super good! read more

Awful for a so called diamond dealer! Stay clear of these guys! I had two ductless units installed Mitsubishi... Within the first month of the first one being install the condenser unit died on a nearly hundred degree day! The second floor unit we gave them a second chance and had one installed a few years later every year in July it would pour water paddling down the walls eventually after three years of calling and complaining and then saying it needed to be cleaned we had to replace wall paint carpet padding etc. I finally called them clearly upset (so they flag my account do not service cause I was so upset) And finally I get a technician with half a brain who realize that the unit was not properly installed or balanced they had to reinstall the whole unit again. Today, I had a different company come out to clean them now I've always clean them with this company the company I had today also a diamond dealer for Mitsubishi tells me that these units look like they haven't been cleaned in 3 to 5 years interesting! So I called ChAves to discuss it and they told me they had nothing to say , really let my review post as such! Dealing with this company you're wasting your money do not trust them to clean your units because they obviously can't do it! Next call is to Mitsubishi to question how they are a diamond dealer along with pictures and documentation to show what my units look like after paying them to come out twice year to clean my units. read more

Don't use this company, very irresponsible I tried at least 4 times to get an estimate from them for full unit replacement. Every time I called Chaves Heating & Air Conditioning, I was asked to leave my contact information with them... nobody ever called me back. read more

Tried several times to get a quote for a home A/C unit, left my name, both numbers, best time to call. Must say they did call me when they thought it was for a $$$$$ service call $$$$4 This company does not have the common curtesy to return your call, I don't understand how they stay in business but if they keep it up like this? well wait and see. If they had 0 stars thats what they would get. I did complain to Trane Corp. about referring this company. read more

We found Chaves after three failed attempts by other companies to fix a furnace problem. They came in, suggested a solution, and to my surprise, we haven't had a problem since. They also put in a humification system in our house -- a tricky proposition since we didn't have forced hot air to tie into, and it's a relatively big house. Again, the proposals from two other companies didn't quite make sense to me, a doubt confirmed by some internet research. They spent a full day here, working in some tight spaces, and gave me a system that works simply and efficiently. We use them for out heating and AC maintenance (they nursed our AC unit to extend its life for 3 years until we finally replaced it). Their techs are professional and capable. I'd recommend them to anyone. read more

Chaves is excellent. We have used them for both boiler and AC issues. They are consistently responsive and professional, and their technicians are personable and highly knowledgeable. I'm convinced they have homeowners' best interests--not their own-- in mind. Special kudos to Bryan, who worked his magic (cheerfully, in the rain) to repair our nonworking AC condenser! read more

I have used them multiple times for both my home and our commercial properties. They are professional, quick to respond and they have always done a quality job. I would recommend to anyone wanting top notch service read more

We are two senior citizens, living on fixed incomes, both over 80 yrs old, and are very unhappy about our heating situation. We called Chaves before Christmas, with an emergency heating problem.. Chaves turned off the burner, said it needed a replacement part, which will be brought in from somewhere out West at our expense.(hundreds of $'s) They brought five space heaters, then came back to take three , leaving only two space heaters for our seven room home. They have not returned yet to repair the heating system. We are both under doctor's care, and very stressed due to our lack of comfortable heating and concern about the future expense for repairs. read more

Service has deteriorated over the years. Customer service is no longer important to Chaves. The office staff are very rude; especially the office manager. They have a take it or leave it philosophy. I've been their customer for over 10 years. Notice the bad reviews over the past couple of years. read more

Thank you Chaves plumbing and air conditioning for the best service I've ever had. Today my new gas boiler is up and running thanks to the professional, prompt, clean company from Hudson. I converted from oil and didn't know where to start for estimates until I started on Yelp and found them. I got a couple estimates and decided to go with them and I'm glad I did. The installers were on time , polite, and they cleaned up after themselves. I plan on using them for any other services I may need in the future. read more

Like everyone else at this time of year I went to turn my air conditioning on for the first time. It turned on just never shut off and actually managed to make the house warmer than cooler. Being a new home owner I turned to yelp and my neighbors for suggestions. Chaves came highly recommended and I decided to give them a try. There was miscommunication with my first appointment but it would be an understatement to say they didn't go above and beyond to help me out making another appointment. I had two guys come to my door and present themselves as Chaves employees here to service my air conditioner. I let them in and without even asking both of the guys put booties over their shoes. I was totally impressed already. The two guys got right to work. They asked a couple of questions and then started to work their magic. They didn't waste any time and ran their gadgets until they found a couple problems. My air conditioner is no spring chicken, it's 20 years old, but they guys made the necessary repairs without going overboard. Which to me is awesome. They weren't trying to just get a bunch of money out of me they were very truthful in what repairs were worth it and what could wait until maybe next time. They were also very patient explaining to me how each repair would benefit the system. The air conditioner was fixed in no time and now almost a month later is still blowing ice cold air. This company has proven to be very professional and I highly recommend them. read more

I wish I had the same quick response time I have read from other reviewers on multiple sites. I have been waiting five days now on a call for a burst pipe as Chaves is the warranty service provider for my AC unit. The first day they said they would not be able to make it that day but could the next day. I called at 415 the next afternoon to see if they were still coming, but was told, "sorry, we won't be able to make it today. We will schedule you for Monday." I can understand being busy during the hot months and not being able to make it to some of your customers, but telling them you would make it on a day, and then never letting them know you won't be able to is unacceptable. I called another company and he immediately sent someone out to repair the pipe. I decided to keep my appointment just to get a seasonal tune up but Chaves is still a no-show. Every time I call I get, "oh you're on the list, as soon as a technician is available, you will get a 30 minute notification." Where am I on this list? Does this company not have the ability to forecast a work schedule with any sense of timeframe? If I am number 200 on this list, they should tell me up front that I will be waiting a few days instead of telling me they'll call me soon. read more