This place is an absolute pleasure to do business with. My husband and I went in to test drive my dream car then a few hours later we left with my brand new X7. Jonathan was wonderful to work with. The managers and staff were TOP NOTCH! I cannot recommend this place enough! Thank you checkered flag bmw! read more

I wanted the professional to go over 2016 i3 that I was considering as an A to B car. Mr. joe Hawthorne and Mr. Pascual were amazing! They gave me an absolutely honest once over on the vehicle and took the time to explain what requirements this EV would have. Total professionals and they genuinely care about the customer! read more

Ordered a part from them it came in very fast and the service was great definitely will be doing Business with them from now on.

This place is the absolute worst. If I could give zero stars I would! My husband and I have had several poor experiences with them but today takes the cake. An appointment was made weeks ago for a rear tail light assembly replacement. Upon arrival my husband is told they are required to do a diagnostic test for $199 for an issue already known. They then inform him that they don't have the part in stock!! How don't they have a part in stock for a service appointment placed weeks ago!?!?They then proceed to inform my husband that they can order the part, that will not arrive for 2-3 days, and install for an estimated cost of $800! My husband asks if he could just purchase the part in which he was quoted would cost $600. The cost of the part online is only $300. Checkered Flag BMW gouges prices on everything! They attempted to do the same thing previously when trying to get brake pads replaced. They claimed they couldn't get a bolt off and required a special tool which would cost $1100! They will never get a penny from me again and I recommend all those with BMWs requiring service to avoid them at all costs!!! read more

Oh my God first I went 2 other dealers was trying to trade my 2016 honda accord stayed half a day in this dealer ship a long story short they couldn't find away to accept my trade in then I went 2 toyota checkered flag I was outside looking at cars so this gentleman came outside and politely ask me could he help me he was not pushy very politely his name was Mr. Mauricio Suarez he made me fill very comfortable I knew he wanted 2 help me long story short he got me approved for my new infinity the whole team is great at toyota checkered I'm taking my dad there to get his vehicle I gave checkered a 5 star rating read more

After 3 visits to your award winning "service" department last week, once on Monday, again on Wednesday and the last time on Friday, I can truly say I will think twice about ever referring anyone to Checkered Flag. This is the second car I have purchased from Checkered Flag and after last week, this will be my last. I took my brand new BMW 320I into the service department for a tire indicator light, each time, they said nothing was wrong and reset it the light and sent me on my way. Then on Friday, after being there twice earlier that week, I took it back and demanded them to check and see why it was on again for the 3rd time. This time Wendy told me there was a nail in my tire is why the light was on again. All that was said is the valets didn't catch it the other two times. So after almost 4 hours of wasted time away from my job, why wasn't that caught on my first visit? The fact that the car didn't even have 5k miles on it, and purchased in May, the issue wasn't about the replacement of the tire, but the lack of effort put in by your team members, who clearly could care less. To them I was just a number, and not a customer. My sales experience was superior and I choose BMW because of the quality of the car and Sabrina my client adviser. Sabrina was amazing, and I would do business with her in the future, however, after my first experience in your BMW service department, I will not recommend anyone I know to purchase a car from Checkered Flag. I will be eagerly awaiting the survey from BMW NA and updating my other online reviews to reflect the negative and poor service that I experienced by your team. read more

I am updating this review to reflect how they responded to my negative Yelp review. While I am still unhappy with the tires, that is what it is at this point. But how they responded should be commended. The team immediately reached out to me to do their best to right the situation. They did a courtesy check of the vehicle to ensure no damage and then did a complimentary alignment to fix the issue. While the massive tire degradation still amazes me, this is not solely a BMW problem. BMW fixed what they can control and did their best to remedy the situation. Kudos to Mr. Hall and Mr. Lawson for the quick resolution. read more

Checkered Flag BMW - Around the time of the alignment - Car Dealers Near Me - Virginia Beach, Virginia

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This place will rob you and charge you ridiculous amounts of money for repairs your didn't even know you needed ha. They will find something wrong with your car. I have no other words except don't go there unless you want to be robbed. read more

DO NOT RECOMMEND as a military service member, the customer service that i received was not the one that i expected. The manager called and they promised that they were going to look into and haven't heard from anyone. I understand that we have many choices to choose from but to gain a loyal customer service is something that every business will want. The car as i stated on previous conversations start having having issues weeks after i bought it and BMW checkered flag has not done anything about it. For that reason i do not recommend this place to anyone, specially to military members. I do not need any responses from general managers. I just want people to know what kind of customer service is expected at BMW checkered flag. read more

Absolutely my worst experience with BMW. I've had my car serviced at 3 locations spanning 2 states and have always had great service, until now. Had my car towed in for a battery change Sunday night. Revived a call from Mike on Monday morning and explained to him the issue I was having. He told me they would try to look at is today (Monday) but it may be tomorrow (Tuesday). No big deal, so I rented a car. Left 3 voicemails Tuesday before I finally got Mike on the phone (he never returned my call that day). He told me that my car was 3rd in line and it may make it in but it would probably be tomorrow (Wednesday). Waited all day Wednesday to hear from him but didn't, so I called at 330pm. Mike actually returned my voicemail this time and told me that he was still trying to work it in today (Wednesday). I needed some paper work out of my car so I took the rental to Checkered Flag BMW. They obliged to let me get my papers, so I asked for an estimate of when it would be looked at. Mike told me that he didn't know when they would get to it, that they did not have any control over when it would be seen. At this point, with such lousy Customer Service, no call backs and not even knowing what was happening in his own service department, I decided to just get my key and jump my vehicle and take it somewhere else. Mike didn't even offer to help jump it, just said "ok." Had to call a tow truck to jump it with a heavy duty jumper system (I'd be willing to bet they have one in their shop I could have used) to get my car going. I dont suggest using checkered flag BMW, I prefer to have a dealership do my service but not at the cost of such an atrocious service department. This review is only for the service department of BMW on Virginia Beach Blvd. read more

Great buying experience. Highly recommend using Chris if you are in the market for a new vehicle.

I have been coming to this checkered flag location (VB) for about 6 years and they do an Excellent job at servicing your vehicle, providing information on what's urgent, what can wait, and for how long. Although their labor/parts rates can be pricy, I find the guaranteed and warranted work comforting. A great perk they have is providing a loaner vehicle while your vehicle is being serviced with no additional charge. If you do wait while your vehicle is being serviced they provide: periodic updates on how much longer it may take, have plenty of outlets for your technology and fresh fruit, water and snacks. I find this location to be very customer service oriented and they have taken good care of my two BMW's. read more

Exceptional! The true test for great service is how a miscommunication for repairs is handled after service and payment are rendered. I can not say enough to applaud the service and communication from Ashley Harrison, Mike Lawson and John Hall. It is so refreshing to know this dealership and service department truly have the right philosophy. This is rare, and I recommend this dealership based on my experience with exceptional business ethics. read more

This is for the Audi vice BMW: Not happy right now, the service attendant told my wife that we needed a major maintenance on our car at 80000 mile interval and it would be a major maintenance period. So before spending some major cash, we did some research, checked the maintenance guidance and there is no 80000 mile period due, the closest is 85000 and it is minor, check the fluids etc etc. The major period is 95000 miles. So 1 of two things happened: 1. The service guy was wrong, 2. He knew and was trying to get a pay day, drum up business. I hope it was not 2. Always suspicious if a woman goes to a dealer and they quote incorrect. It is sexist and frankly unsat, hopefully the dealers will realize that in the long run, it hurts business. We are loyal customers, but don't take us fools read more

Worst customer service ever! Krystal Stern was condescending and rude and after two weeks and over $500 the vehicle was still not repaired. They stole our battery and recycled it when it was supposed to be returned to us and never ran a diagnostic! We had the vehicle towed to a different repair facility and it was FIXED! I would not recommend this place unless you enjoy being ripped off and talked down to. read more

What a nice experience today, buying a car from Checkered Flag! All the staff were really terrific, especially Jacob. He really went above and beyond to help me select the right vehicle for me, including 3 test drives. He's a really bright, capable and personable young man. It's nice to be back with Checkered Flag BMW. Bill Jackson read more

Absolutely hate this place. I've taken my car here twice because someone told me it was a good place to take my bmw and both times I left with a problem. Funny how something that was just fixed magically breaks because they told you last appointment it needed to be replaced. Just because I didn't take it to you doesn't mean it was not replaced and does now give you a reason to tamper with it to force me to replace it. Never coming here again, people thing we have money coming out of our asses. Also if you're a woman - prepare, they assume you don't know anything about cars and will try to scam you. read more

My family and I came to Checkered Flag BMW yesterday to look at the X5 as we had already test driven the comparable luxury SUVs. Unfortunately, we did not have a good family experience while there. What makes this whole situation unfortunate is that Checkered Flag BMW very likely lost a present sale: unlike other people who may just be looking, we are ready now and have the funds to purchase now. In fairness, another associate that was working with us, Michael, was very friendly but the complete dichotomy between Michael and the other salespeople left me with an unpleasantness that should not have occurred. Compared to the BMW dealership, the Volvo and Audi dealerships are much more child/family friendly. Because of our very pleasant experiences with both those dealerships, I assumed, erroneously, that the floor salespeople at BMW have worked with families before. My child wanted to sit in the drivers seat of one of the display cars. She did this at every dealership we've been to including Audi and Volvo. Never a problem until BMW when a young man proceeds to tell me that this is a $90K car and its not designed for this. You're kidding right? If this car is so flimsy as he suggests then BMW is in bigger trouble than I thought. Nevertheless, forgive the trite cliche: but money talks and we will allow that to do the talking for us elsewhere. read more

Worst customer service ever. Scheduled a recall repair for our BMW a few weeks ago. The recall notice said that a replacement vehicle would be available, so when we scheduled the appointment we told them we would need one. They said, "No problem, we will have one for you." We live an hour away, and figured we would do some Christmas shopping around Hilltop since I was taking a day off work. Fast forward to this morning when they tell us they don't have a loaner for us, and we can sit around for the day until it's done, or the courtesy shuttle can drop us off somewhere. When I told them they had assured us we could have a loaner they said if we wanted one we needed to get there earlier. They never said that when THEY gave us the time for the appointment. Worst customer service ever!! Won't make this mistake again. read more

I don't have enough space to write all the wonderful experiences I've had dealing with Checkered Flag BMW. Just know that if you plan to purchase a BMW, used or new, this is the place to do it! Want to specifically credit Dan Lily my service advisor as well! Also Ed and Jimmy the two sales managers are outstanding professionals! read more

Joseph was a total ROCK STAR! This was my first visit to Checkered Flag BMW; as I just purchased my new 5 Series out of state and needed to get a VA state inspection performed. I also had one other small item that I wanted the service department to provide me with some guidance on. Joseph met me as soon as I pulled in to the Service Center bay, was extremely pleasant and informative. At the end of the service, not only was I satisfied, I left knowing just a bit more about my vehicle that I did when I arrived. Again, it's a new vehicle that I'm still excited to learn something new about. This was definitely a great exchange/experience. read more

This was the worst experience ever with having repairs to my husband car. Not only was communication terrible, but even the management was horrible I paid for a mistake THEY MADE and was charged to my credit card. This location is totally ripoff. Don't waste your money or time at location read more

Just got my BMW M4 back from service and I so love this place! I love when you pull into the service bay and a LED tv above says your name and welcome back, its the little things like that just makes you smile :) One of the main reasons for coming back to this dealership is not only do they provide excellent service, it's their service consultant Ashley Hunt. She is so friendly and goes out of her way to make sure you're happy and taken care of! Thank you Checkered Flag BMW! read more

Me and my wife bought mini from these guys the sales staff was just awesome they went out there to help us with all our questions,this hast to be the best car buying experience I've had.. When we got our car serviced they even provided a loaner mini while ours was being serviced,I've had any other dealer do that for me either. Just an all around great experience with checkered flag thank you guys! read more

Ah what a difference two years makes. After a really a really lousy experience two years ago with this dealer I ended up going to another BMW location for service, even though it was inconvenient it was worth the detour. Anyway about a week ago a friend refered me to Jason Stamer, Assistant Service Manager at Checkered flag. He said, "work with Jason and all will be good". I was hesitant since my last experience was ridiculously terrible, but I can honestly say Jason and the service tech took all my past concerns with this dealer away in the first five minutes. They took time to explain what would be done to my beloved car and were patient with my questions. I'm very particular (some might say OCD) and their expertise in all areas was a very welcome surprise. Once they were done my car was absolutely perfect and I left with a smile and completely changed opinion. My sincere recommendation to Checkered flag leadership is to clone Jason and the service tech as quickly as possible. If you guys can get all your customer facing staff to be as efficient, positive and helpful as these two then you will need to build twice as many service bays. No longer will I need to trek 75+ miles out of my way to have warranty service work done on my car. read more

Came in told them what was wrong with my car they told me it was something else what another dealer told me plus the on the dashboard showed the symbol of the problem wouldn't cause the problem I paid 730 get the car back and still have the problem take it back next day and they say it's what I came in and said the problem was and charge me $68. After they fixed it the symbol went away So I paid $730 for nothing and no one call or email back when I emailed for manager. I will never go to this location again. They really got over me. I even brought my bmw six years ago from this location. Wish I could give a zero star for wasting my money 9/19/2019 called to speak to GM that responded to review on google 4 days later and still no return call smh read more

We worked with Al Flores to purchase a pre-owned BMW. The process was very smooth and easy. No pressure sales process stands out among dealerships. Al made us feel very comfortable and welcome. We walked away very happy. read more

They were supposed to take care of my taxes, title and registration and DID NOT! While I was deployed they only took care of title! They refuse to give me the money I paid for registration, so I'm having to pay it AGAIN and they just get to keep my money! DO NOT SHOP HERE! The car I bought also wouldn't start after two days of having it, they had to replace the battery because this dealership put a cheap aftermarket battery in my car! This is how they treat their military members! I've been trying to get this taken care of for weeks now! read more

It's time for my Cooper S maintenance, and let me tell you this place is awesome. They always take care of me when I come here. I love the complimentary breakfast especially the espresso/cappuccino machine. Shuttle drops you off and scoop you up back to pick your car up. read more

Checkered Flag BMW - The complementary breakfast is awesome and they have an espresso/cappuccino machine! - Car Dealers Near Me - Virginia Beach, Virginia

I purchased my 328d there two and half years ago. I have been bringing it back for service every time. So far 4 scheduled visits for maintenance and 2 unscheduled including a windshield replacement for a rock. Jason is the best service advisor they have. He will give it to you straight and has a very high sense of integrity. Every time I visit they make me feel like their top client. Highly recommend them for all of your BMW service needs, and purchase too! I forgot to mention they were awesome to work with during the order process of my car two plus years ago. I used the USAA car buying service and told Checkered Flag exactly what I wanted. They matched the USAA price to the letter with no questions asked. Amazing to work with. I am really going to miss them when we transfer back to Washington DC this summer. read more

Checkered Flag management and team members really seem to value me as a customer. Dan Lilley is a conscientious and efficient service advisor. read more

Worst customer service you can imagine!!! Been coming here for eight years and have not yet had a possitive experience. Last year they had an acxident with my car while moving it and had to replace the bumber. This year i take it on and no one ever calls me in 3 days yp give me any update and when i reached out to them to ask about me vehicle it got worst. If there was another BMW dealership close by i would never show my face here again!!! They talk a good game but the customer service delivery is absolutely atrocious!!! I will never by another BMW because of the thought of even dealing with any of their service advisors. If you can stay away at all cost!!! BMW general manager if you're going to pass the buck after leaving your phone number to call only to have another manager respond and that manager doesn't have enough Integrity to tell you that they're the one that created the situation then your problems are deeper than what I thought you need to shutdown your establishment!! read more

Fake Customer Service. I get the greetings from everyone, but when it comes to the actual service aspect, they lack. I took my car in yesterday for a 10:50 AM appointment. By 6:00 PM, still had not received a call with an update. I got a ride to the dealership, only to be told that I needed a tire replaced. I was told I would not be getting my car back until the next day. I had to call for a ride, cancel the rest of my evening plans and needed to catch a taxi to work in the morning. I was told it was too late to get my car serviced for the day and no loner car available due to being late in the day. BMW left me stranded with no options. Fake Customer Service. I wish I would have had a phone call earlier in the day so that it could have been taken care of. I had an appointment time that was not met, no phone call and no ride to work the next day. Fake Customer Service. read more

So.... I end up purchasing a 2017 Nissan Armada! Great customer service! Very professional! If you're in the market for a new car, make sure you go see Mr. Jonathan Benson!! read more

After experiencing a problem when I had my vehicle in for a recall, I was contacted by the service manager Ashley Harrison who apologized for the problem and made it up to me. I have been going to Checkered Flag BMW for many years and had never experienced a problem until this time. I want to thank Ashley again for his sincere concern for my service problem and for all that he did for me! read more

My car was sent in this location for body repair. Picked up the car the engine check light on and I went to get it checked the diagnostic told me that the car was driven so much that the engine light came on! Never bring your car to these people! Horrible! read more

This is the worst dealership I've ever been to. As stated by other reviewers, the service department is so pompous and act as though we should be glad to give they are servicing me. They had my car for almost a week with no one giving me an update because the service advisor was out of town. They told me that they couldn't replicate the problem (which it had since I initially bought the car)...when you would try to accelerate from the stopped position, the car would hesitate to accelerate. I took it there 3 times, before I finally went to Newport News BMW. As soon as I described the issue, they knew exactly what the problem was. The mechanic let me drive and he said, "How could they possibly say, they couldn't replicate the issue?" It needed a computer update!!! Since the manufacture warranty had expired while I was wasting my time with Checked Flag BMW, I had to pay over $200 for the update!! tFinally, I need a bulb replaced, and they wanted to charge me over $120 to replace it!! My neighbor replaced it in less than 2 mins (opened 2 stability clamps, removed the cover, and pulled out the old bulb. Stuck on the new one and replaced cover). I was livid!!! I already payed almost twice the amount for the bulb and they wanted to charge $120 for less than a 5 min job that didn't even take tools. Oh, I entered the parts department, and no one even acknowledged me (3 people in there), except the guy I talked to right before I got there (he was on the phone when I entered). Never again!!! I'll stick with Mercedes! And I'll stick with Newport News B read more

This is for the service department. Recently brought our BMW there to have a battery replacement. Was told it needed to be diagnosed to be sure it was only battery $165. I figured ok might as well check it outs well. Then I got the recommended services. One of the recommended services was diagnosis for 300? From what I can tell the $165 diagnosis was to tell me my battery was dead which I had already told them and to tell my wife it needed services that had actually been performed in the past year, fuel injector and intake valve cleaning and differential flush. Totally trying to upsell services I didn't need. The funny thing about it is that they didn't even find the one thing wrong with the car other than the dead battery that I knew of which was an engine mount needing to be replaced. So that tells me they didn't really look over the car. The $165 was just padding because no true diagnosis was done. Once I got the recommended services and the engine mount wasn't on it. I knew they hadn't even really looked at the car. I moved to this area about a year ago and have owned BMW's for the past 25 years and all have been dealer serviced. But I think I will have to find an independent shop if this is what the local dealer is like. read more

Horrible customer service! I parked right in front of the main office in guest parking with my family to view the 2019 BMW Z4 right out the door of the bmw office. Walked around the vehicle as everybody in the inside just looked at me, went to grab my wife from the truck to also see the vehicle and out of maybe all the 8 people I seen not one person came out to introduce them sells, if I was interest in the vehicle or anything. Just watched me drive in and park my truck, Walk to the vehicle, look around, go grab my wife, watch is both walk around the vehicle and never attempt to inquire if we wanted to purchase the vehicle, view the vehicle, drive the vehicle just nothing. So I go home and call to see if the vehicle is for sell already knowing it is and ask if you have to have an appointment being that I was just there and none of you all came out to greet me or potential sell that vehicle. All I received was " that's odd". Oh well I want be doing business with this bmw, great way to lose 75k and disrespect active duty military service members. Couldn't get a dollar from me. Horrible service. read more

Big shout out to Rob Conway from CF BMW, although I bought a 4Runner from CF Toyota he was my Point of contact for this purchase. He previously sold me a tundra and when I called him he went out of his way to make sure I was taken care of at Toyota. If u are in the market for a new BMW or Toyota for that matter, give Rob a call. U will not be disappointed. Hats off to the Checkered flag team especially Rob Conway and Bobby Frost!! read more

Checkered Flag BMW - Car Dealers Near Me - Virginia Beach, Virginia