Great service! Very accommodating, loaner vehicles available, and very nice staff. Joseph Hawthorne is my service advisor and he is great. Wouldn't take my vehicle to any other service. read more

Diane and Vicki were super and professional. I got what I wanted and at a great price. I drove from SC to pick up my car when I couldn't get the local Mini dealers interested. It was well worth the drive. read more

Had a magnificent purchasing experience with Checkered Flag BMW. Easily the most pleasant vehicle purchase I have ever made, and Brett Shopsin and the sales staff were knowledgeable, helpful, and communicative without being pushy or aggressive. There were no surprises or shenanigans about the cost or maintenance plan available with the car. My first BMW purchase; based upon the sales experience I will be back, and recommend Checkered Flag to any and all interested. Cheers, Erik H. read more

Service is great , on time , keeping me posted of the status .. 4 stars because their schedule is very limited to none on Saturdays..

Terrible attitude in service department. You would think that since they are dealing with customers with high end cars... they would be flexible and attentive. I found them the opposite-- inflexible and almost pompous. read more

My BMW went through the service department, but was not serviced or even looked at. I had an appointment at 7:05 am. I spoke with another service advisor when I got there because my service advisor was nowhere to be found. It was another service manager who started my check in process. He then found my service advisor and she finished checking my car in. She told me that she would update me at 4pm about the status of my car because she said that they might not be able to get it in today. I told her that I worked the next day and would need my car by the end of the day. No call or voicemail was received at 4pm. I called her back at 4:30. There was no answer so I left a voicemail to have someone call me back about an update. Come 6pm the service department was closed and I heard nothing about my car. I left another voicemail for my service advisor and also tried to call the manager. I left another voicemail with Ashley and another for the manager. I heard nothing. At this point, I had left FOUR voicemails. I didn't hear anything the following morning from the manager, or my service advisor or anyone. I had to call the service department AGAIN, which I was put on hold for several minutes. I asked to speak with the manager, but they said he was in a meeting. I was told my service advisor was not available and I asked if someone could please call me back to give me an update about me car. I never got to speak with the manager or my service advisor. My service advisor TEXTED me about an update about my car. She texted, when I specifically asked for someone to call me back. She explained that my car still had not been looked at and she claims she called and left a voicemail at 4pm and apologized and said she left at 4pm yesterday. However, this does not explain why my multiple voicemails were not responded to by anyone or why I had to be the one to call again the next morning to get an update about my car. I understand that places get busy and we all have a life outside of work. I get it, but communication is KEY. Let the customer know what is going on with their vehicle. What is the point of making an appointment if my car would not be seen that day? This was just for a diagnosis. Also, if my service advisor did leave a voicemail yesterday at 4pm, she or the manager should have heard my multiple voicemails the following morning and someone, anyone should have called me back that very morning with an update on my car. It is safe to say that this has been a complete waste of my time and my husband's time. I ended up picking up my car without anyone having seen it. When I got to the service department, my service advisor was at the end of the counter and didn't even come over and apologize or even acknowledge that I was there. She simply handed it off to another service advisor. Poor customer service and terrible communication, Checkered Flag. I will NEVER bring my car back to Checkered Flag, nor will I recommend it to anyone. read more

I've been going to this BMW for three years now and they're still incredible. I always get nice loaners whenever my vehicle is serviced, and the few times I've waited for it in the BMW lounge they've had really good snacks, lol. That definitely matters. The coffee is awful though, so go to Starbucks if you're waiting around for pick up. My service provider is also exceptional, his name is Joseph but don't try and request him because I want to be his only client, lol. read more

I would highly recommend avoiding this business. I only came here because BMW had a recall on a high pressure fuel pump for my car. I was aware of an issue with my ignition system but wasn't planning on having them fix the issue because I knew a dealership would charge and excessive amount. And they didn't disappoint, quoting me $400 and two days for something that Virginia Beach Auto Haus did for $230 and five hours. "Yea, that ignition coil requires more labor hours because it's further back on the engine." This is what the service rep told me that was verified to be umm bullshit later. Previous review gave this place five stars because they fixed an issue that required a $2 part and five minutes. Do you review McDonald's as a fine dining experience as well? Besides the highway robbery. I'm giving it as little stars as possible for the following reasons: The service personnel are impossible to get on the phone. They don't return phone calls in a timely fashion. They charge an excessive labor rate. They charge an excessive number of labor hours. Done. read more

My boyfriend has had multiple horrible experiences with this dealership. The first incident was when an inexperienced worker stalled his manual car out 6 times in a row, instead of asking somebody else to move it. After that, the car was returned with multiple scratches on the back bumper that weren't there before dropping it off. The manager initially offered a discount and then was no longer reachable via email, call etc. 3 months went by with no response. Fast forward to now, he has bought a new BMW and took it in for a state inspection. They told him x,y, and z were wrong and he needed to service it all that day with a total over $1200. The manager only offered a 10% discount valid only up to $200. So $200 for all of this inconvenience that he has had to deal with. He gave the OK to do the work, and said it would be ready in a few hours. They call at 4:30 and say ok it won't be done till tomorrow, no problem he said he can pick it up when it's done in the morning. He called 3 times at 10am, 12pm and 1pm trying to reach an advisor and no luck. They sent "emails" to the advisors for somebody to reach out and they still hadn't by 2pm. Finally he gets a TEXT. Not a call, with no detail but saying "sorry we have to keep your car over the weekend waiting for a part to come in." They have horrible customer service and no decency to help their customers spending thousands of dollars a year. I will no longer be using Checkered Flag for my cars or his. They need to be more clear on what is going on instead of ignoring customers. UPDATE: after a 10% discount and a good talk with the manager, I thought our problems were behind us. We went to pick up the M235 after being serviced today and there is another scratch (about 2 inches) which wasn't there before. We had pictures of each angle of the car before it went in given the previous experience... the scratch was not there before entering BMW. The service advisor didn't seem to care and said "I'll look into it Monday" Unacceptable service. Again! I would love to be able to trust BMW considering they're supposed to be the place you can feel good about taking your car, but after the resolution they gave last time, I'm just not satisfied and it happened yet again. read more

I don't know why I even bothered giving this place a second try. I scheduled an appointment online for an oil change early in the morning and this woman (who seemed very bothered) called me and asked me if I had a ride. I told her that I would be willing to wait because I've had oil changes before that took maybe 1.5 hours at the most. She told me that they fit in the oil change whenever they can and it can take all day...ALL DAY FOR AN OIL CHANGE?! What's the point of scheduling an appointment?! Customer service is bad, scheduling is bad, this whole establishment needs a major tune-up!! I will never come back here or recommend this place to anybody..go somewhere else read more

I am motivated to write this review based on the experience we had at the dealership. One of the best BMW dealerships I have dealt with. I can stop here with the review but I want to call out individuals here to express our thanks. Everyone has a passion for customer service here. Dennis is our sales professional and I had multiple interactions with him over phone and through email. Dennis is very friendly over the phone and in person. A true professional and great person to deal with. Chris who welcomed us with a smile and we met Dennis and with Argo and everyone is willing to help and explanations from Sanas is really helpful to understand all the car's features. We drove for over 9 hours to take our car and honestly we were very happy and whole experience was very pleasant. Thumbs up to the team and thanks for a great experience we had at the dealership. read more

Shawn, Frank and Courtney are HANDS down the best crew I've EVER dealt with! Their attention to detail in unmatched, ANYWHERE, and more importantly the believe in their product! Shawn is the ONLY technician I will let service my Mini S! He even took 20 minutes of his time to explain the features of my car after I had an oil change (which the dealership in Alexandria should've done). Shawn, Frank, and Courtney are the clear definition of going above and beyond! Even the attendants are friendly and courteous! Can't wait to get my JCW tuning kit installed! read more

We were scheduled for a 7:05am drop off. We did not hear anything so we called at 1 and the man had nothing much to tell us then he is working on the car. This was a basic oil change, tune up, and diagnostic for ticking noise. We picked up our car at 4:30 with little results and our day was tied up while waiting for them to get to our car that was dropped off at 7:05 am. What's that all about.?You schedule an service appointment and they schedule you a drop off time. Useless. read more

So had to bring my 325i bmw in because the check engine light came on. I had Michael Prytula as my service advisor. They were very arrogant, inattentive and lazy. The porters were just jacking around as me and five other people were waiting to check in. The loaner car people were nice though. read more

If I could give this place is zero stars I would, but yelp makes me give them at least one. This place is the worst car dealership I have ever dealt with. They take way too long on fixing your car, and when you call you always get to answering machines. One time I called every day for a week and had to leave threatening messages just to get in touch with someone. When I complain about it their manager called me and left me a message to call him anytime. Do you know what happened? I called him and could only get to his answering machine. This dealership makes me not want to own a BMW. read more

Great variety of cars. The are a no haggle dealership, but their cars are marked way over Blue Book price for a dealer. Remember, they buy and trade cars at the black book pruce, normally in "fair" condition, but sell at a NADA or blue book price in retail "excellent" condition. They will not move on the price, even if you show them the car isn't worth the money they're asking. read more

Ashley Hunt is a joy to work with. She consistently goes above and beyond to provide quality care and service. She was recommended to me by another customer after I spoke with him about a bad experience with another service advisor; that advisor has now moved on. She is the reason I came back to Checkered Flag and she will be the reason I stay. I've recommended her to others myself. I would rate her 12 out of 10 if a scale allowed. read more

I highly recommend Lissa Guirand for her excellent service. She provided me with all the pricing details for the car I was looking for, online, before I met her at Checkered Flag BMW. She was very cordial, attentive to all my needs, with no hustle. Her advice was sincere and very considerate to my special needs. I will definitely recommend her to all my acquaintances and friends who are looking for a car read more

This is my third time taking in my car for the same problem,can't really figure out what's going on I just called and the receptionist said my car wasn't even in the system,I have a loaner but it's toyota camry that I don't even like,this is probably my worse experience with since I had my car should have went somewhere else read more

Not what I expected from a BMW dealership. Ever since I bought my BMW brand new in 2011 from BMW San Diego, I've always felt that I was indeed a valued customer, until now. I relocated to Virginia Beach and with only a handful of BMW dealerships near, I brought my car in for service. When I arrived I waited at the drive thru for 10 minutes. From my past experiences from other dealerships, I was greeted immediately even during peak times. It's unfortunate to say, the customer service here is just Poor. Only positive part of my experience was working with Amy. She was very helpful and worked quickly. I dropped my car off on a Friday and Amy told me that it wouldn't be ready until the following Monday. On mo day I didn't receive any notification that my car was ready and had to call to see if it was ready. When I arrived , I sold in the service desk area where 2 employees saw me, didn't bother to acknowledge that I was there. All I asked is they tell me that they would be with me in a few minutes so I know they will help me out after they finish a previous job. 15 minutes pass and I finally walk up to one of the employees and asked him, who do I need to talk to, to pick up my car. Finally, he helps me out and has another employee retrieve my car. The man who brought my car out front asked the owner and ha fed my key and left without telling me where my car was. I look in the drive thru and my car was not there. I look outside and it's parked on the right corner. The customer service I received at this dealership is far below the customer service I've received from other dealerships . The customer service I received from Nissan, Toyota and even the motorcycle dealerships I've taken my other vehicles to, have been far more pleasant than Checkered Flag BMW. read more

So disappointed. I moved from Northern VA here for my job. The dealership I bought my car from was amazing and I was hoping Checkered Flag had the same commitment to service. Apparently not. BMW of Fairfax always provided a loaner car if needed. It wasn't contingent on what was being done to your car, it was simply based on need. I will be taking my business elsewhere. read more

I recently purchased a 3 series from this dealership; and was blown away by the service that I received! My client advisor Will Bailey did a magnificent job finding the car that not only met my needs, but was within my range of budget. Not only did I not feel pressured to purchase, he also took the time to check which options were important to me and which werent. After I made my selection and purchase they had a wonderful and knowledgable staff of genius's that helped me understand how to make use of the options that I selected. This experience is just another reason why me and my family will be lifelong customers of Checkered Flag read more

Took my BMW in for service. I walked in to see the person behind the desk hang up the phone and hear him say out loud to noone, "What an idiot!" Smiling, he asked how he could help. I stifled the thought that first came to mind. I asked for service agent I had been trying to call and was directed to his area. Because he was at lunch, someone else, relunctantly, help me. I was talked "to" by both men (the original agent called me). They were just short of rude, doing just enough to be 'helpful' without really being helpful. There was an arrogance and 'you don't know what you're talking about' attitude. I didn't know what I was talking about, that's why I was there, looking for guidance, which I kind of got, finally, with an arrogant attitude. Too snobby for me... read more

Don't expect to have then return your calls. Left messages with three different people for a three week period and not a soul called me back. Even the manager! If it wasn't for the covered maintenance I would never return! read more

We had a fantastic experience working with Michael Kulp at Checkered Flag BMW. We will definitely be referring our friends.

The service was good. Took care of all concerns. The only issue I had was compared to other bmw service centers this one was a long wait to get service, almost 2 weeks and the loaner that I received was just your basic model and down grade from my own viechle. Other bmw dealerships I have been at at least made sure you had an equal loaner to your own. That is why I give it only 3 stars. read more

Although we did not purchase a car here, we had a very good experience with Larse Lucas. Even after we told him we weren't buying there, he provided us with useful information and treated us with respect. If I was looking for a car, I would start with him. read more

The team from Checkered Flag BMW made the experience of buying a new car easy and enjoyable. Jerome Howard took care of everything I asked for making sure I got exactly what I wanted. Bri Youssef was extremely helpful in getting me up to speed with all the features of my new car and Wendy with the service department communicated consistently letting me know when my car would be ready. As a whole they all made feel like I was special. Highly recommend going to Checkered Flag BMW, they truly understand customer service. read more

So, I scheduled an appointment on Saturday for the earliest available slot which was the following Wednesday. A bit of an inconvenience since my brakes light went out (open recall on my year and model for faulty rear lights) and I have to be "careful" not to get pulled over or rear ended. When I was making my appointment, over the phone, the man asked if I'd be waiting or dropping off. I said I'd wait and I asked how long the wait would be. He said two hours, which was fine with me. I'd be out of there early enough to avoid VA Beach traffic. So, it's the day of my appointment and I have taken the day off from work. I get to my 1050 appointment. Check in, then talk with the advisor (Ashley) who tells me she'll call me at 4. Hold up! I thought this was a 2 hour appointment. She then tells me, my appointment was for drop off. Hold up! No it wasn't! That's not what I told the guy over the phone. At this point I feel my body getting hot and I'm trying to keep cool because this has become a serious inconvenience. I didn't plan for this. I didn't have someone follow me to take me home. I asked about a loaner but they're only available to people who wait and the appointment takes longer than 2 hours. OMG! Oh but wait they have a shuttle that travels within a 15 mile radius. Great. But I live further than 15 miles. I asked about rescheduling but the earliest appointment was next Tuesday. I declined to reschedule because I need the brake lights, reverse light and blinker lights fixed asap. A safety issue that should be addressed immediately. Right? Anyway, the lady continues to tell me when she calls at 4, she'll be able to tell me if my car was fixed today. Hold up! So y'all can't guarantee that I'll get my car back today? And I can't get a loaner? So who's taking me to work tomorrow? She says that they might not have the parts needed to fix the problem so I could bring the car back when the parts come in. So basically, I'll still be driving around with ONE brake light, that could very well go out at any moment. Accident and/or ticket waiting to happen. Smh. Other auto repair places call shortly after drop off to give you some sort of an update but I called BMW 3 hours after my appointment time just to get a status update. Guess what? When I spoke to Ashley, they were conveniently just now working on my car. So no real update to give but "I'll call you at 4". I assumed my car wasn't really being worked on and that I would not get it back today fixed. If this wasn't the only BMW service location in the area I would have just gone somewhere else. Maybe next time, I'll go out of town for better customer service. What's the point of scheduling an appointment if you're not going to start working on my car until 3 hours later? The scheduling system sucks major balls! read more

What an awesome experience! Just bought a car with these guys from 350 miles away sight unseen. All the paper work was done from afar. They picked me up rom the airport VIP like. Best experience I've ever had at a car dealership. If you're buying new or used ask for "shoppy," tell'em "doc" sent you! Argo in finance was also very efficient, helpful, and fair! I will buy from these guys over and over. This is what service should be! read more

I purchased my first car (used BMW 328i) from carmax less than a year ago, I started having numerous issues with the car starting within the first few months. After getting the run around with Carmax during previous service visits, I decided to visit Checkered Flag BMW where Amy Munden (the best service rep ever) went above and beyond to find the real issues with my vehicle. Not only did she work with me to make sure my warranty covered what it could but she also answered all my questions to assure me that these were the right fixes for my car... AND it was done in a DAY! On top of all that (yes theres more amazingness) when I picked up my car she explained that there were two recalls for the model that I mentioned in one of my previous visits. Even though they had limited parts for the fix she was able to get them done at the same time. I can truly say I will always return to Amy at Checkered Flag BMW for any future issues with my car. Amy you deserve a raise girl! read more

I was there today for a free small repair and I left and had a flat tire. Not only did they come help me faster then my BMW roadside! But Jason our service guy took such good care of us he fixed our tires within a hour and I was headed home! Once again Jason is the best service guy! I can't thank them enough! read more

The estimated time provided when my car will be ready was on point. My car was washed, cleaned and ready. Thank you Jason S.

The purchase experience was very good. I found a used BMW 128 with only 1,000 miles on it. The salesman was very good and the experience was better than your usual car buying routine. Paperwork took a while however. Best, Ron R read more

Went last week to buy a vehicle they had online. Got there and things were alright put a deposit down in cash. Had things I wanted done before a sale and was promised it would be taken care of. (Checkered flag used cars) same people as the one across the street btw they just work both buildings. There was a bad oil leak and inside smelled of mildew plus tires were too big and were running. Came back when they told me to, tried to open the hood to check the engine and burnt my hands on the hood!!! Steam leak from the radiator and loud hissing noise. Couldn't open the engine hood but saw fresh dropping oil underneath the vehicle which means they didn't even fix it. Additionally there were now scratches on the driver side door that were not there when I first saw it. So.... Now they are willing to go down 500$ WOW!!! Said they had too much money into it, lies. Asked for my deposit back that I put in cash ($1,200) and was told it was no longer there. I said go get it and they offered me a check. Now it's after 5 and can't go cash a check when a bank is closed. WHAT they did was put it in their account and sucked up the interest for the entire time I was waiting for them to fix their car issues. Sleezy!! Took the check, walked out, never going back again. No morals to do a good job, no professionalism, high priced dirt bags!!! Go somewhere else read more

I got a leak in a run flat tire on my 5-series. After calling the parts and service center here to verify they had the tire I needed, I was told I could bring the car in with no appointment to get the new one installed same day. Not only did this turn out not to be true, I came in the next day to try again and was also turned away and they could not schedule an appointment for a later date either. I am surprised a luxury car company would allow one of their cars to be driven unsafely on the road like this with no help given. I have since visited this dealership twice and had a very positive experience so I am fairly willing to chalk this bad experience up as an anomaly. read more

Jason takes great care of me. He explained all options and was thoughtful about guiding me on the best approach. I trust him, so I trust Checkered Flag. read more

The alternator in my BMW X3 broke down about 90 miles out on the way to Virginia Beach. We made it to the hotel and the next day, which was a Saturday I had it towed to Checkered Flag BMW. I explained to them that I needed the car back as soon as possible since I had to be back in Pittsburgh the following Wednesday to get on a plane to Europe. They diagnosed the car first thing Monday morning and ordered the parts for next day delivery. By Tuesday 10:00 AM my car was repaired. They even cleaned it inside and outside. Most importantly they handled the financial part with the extended warranty company. From the time I dropped off the car until it was ready to be picked up they provided frequent updates via phone. Excellent customer service. read more

Dan, I am extending a sincere thank you to you and the rest of the folks at Checkered Flag BMW for taking care of me and my BMW. I watched as you and your team effortlessly demonstrated routine professionalism and acknowledgement by going above and beyond with each and every customer entering the service deparyment; including myself! No detail was overlooked. I purposely bypassed BMW dealerships in the DC area that I've dealt with in the past and traveled 3 hours South for one of the best customer service experiences ever! Dan you have single handedly restored  that ol' time spirit of what customer care means.  I pledge to tell others that world class customer service is alive and doing extremely well @ Checked Flag BMW in Virginia Beach!  Again, thank you and kudos on a job well done! read more

Bought my 335i in California, transferred back to Va Bch. The Checkered Flag BMW Maintenance Team has been very good to both my 335i and X5. Customer Service Rep Jason S. has been assisting me for years and is the best Rep I have seen at numerous BMW locations (San Jose, CA, Visalia, CA, & Jacksonville, FL). I won't take my car to anyone else! He's honest and upfront about price and they are more than accommodating if the service takes longer or still attempting to isolate the problem. On one occurrence, we made three trips to fix the same problem, and final trip we got it fixed and they were very gracious regarding money spent previously and final visit costs. read more