So I went through the drive thru in order a steak quesadilla they then put shredded beef which is…read moreBirria in my quesadilla. I then called and stated that they made my quesadilla wrong and put birria.She then tells me that they did not put Birria in there unless you ask for it so I proceeded to ask her so are you guys steak shredded? and she say no it's not . She then asked me would I like them to remake it and I declined because I've already made it home. So she then says to me so were you just calling to tell me or did you want us to remake it ?and I then said I was just calling to tell you guys because I've already made it back home so I wasn't able to come back . She did not say anything else after that so I hung up the phone because I accepted that the service was bad and nobody was trying to accommodate the way that I was feeling. Because what business that cares about service or customers states "so were you calling to just tell us?". She then calls me back multiple times so I picked up the phone and she told me why you weren't answering the phone. I've been calling you as if she's my mother so I tell her I didn't know that I was obligated to answer the phone for Taco Bell she then chooses to go back-and-forth with me. Which I then state I will leave a bad review & she was comfortable with it & told me to go ahead. Mind you it's all because of a steak quesadilla that was made incorrectly, which could've been simply solved by letting me know that I could come up there another day to get my food remade. I will never come back to this location ever again because there's no sympathy no good service which I already expected it. Y'all already got a 1.9 my bad a 1.6 now which is HORRIBLE FOR A FAST FOOD SPOT. I would rather eat at McDonald's day AND night than deal with some bs. this Taco Bell should be SHUT DOWN nothing good has come from it! .

The customer service at this location is terrible. It truly disgusts me that every time i've…read morevisited this location i've had an unpleasant experience. I recently visited here 25 minutes ago with my girlfriend and i received the incorrect order which is fine, i understand mistakes happen, but the way it was handled was highly unprofessional. I called to resolve the matter and i was met with an nasty attitude. The call ended, then the employee proceeded to call me multiple times trying to argue! harassment of a customer!! my phone was called multiple times after the first call was ended mutually, that is harassment and unacceptable. I felt that if i never answered after the continuous calls i'd still be getting phone calls from taco bell up until the point the location closes. It's a shame that it had to come to this all because of YOU ALL messing up MY order, it would've been nice to have been accommodated for this issue but instead i was met with harassment and terrible service. THIS PLACE SHOULD BE SHUT DOWN!

It was amazing it was clean and it tasted very good the people were nice and the over all service…read morewas good

The staff is VERY UNPROFESSIONAL, NEED CUSTOMER SERVICE TRAINING . 6/26@ 8:40pm. I will never go…read morethere again, left before ordering my food for my grand children. Rather drive further away to another one or go to Chick-Fil-A . At least there you are always greeted with Kindness and respect.

Service trash order online been waiting for the pass 35 min they still checking other people but…read morenot mine order that is mobile a lot people on the waitlist people getting they drinks wrong disgusting

' everything use to be fresh ! I LOVED coming here . now everything is nasty . food put together…read morepoorly . fries are old, hard & nasty . when asked for fresh food, they make you wait just for the food to still seem as if it's been sitting out for about an hour . the service is slow . needs improvement .

Food was decent. Asked for a cup of ice, I was informed I would have to pay $2.68 the same as a…read moredrink. One star all day. Fine dining restaurants don't do that.

THIS IS THE WORST STEAK N SHAKE EVER.. THEY TAKE 20+ mins on each order. Once you get in the line…read moreyou are STUCK, and by the time you get to the front your order may still be being made!! All that waiting for the most basic, flavorless burger you ever had!!

Food was horrible and cold no seasoning period i had gyros and curly fries 2 sliders 1 cherry…read moreturnover and it wasn't fresh hard and tasteless ate a few bites of gyros and 4 fries and 1/2 the turnover we just couldn't eat it the best thing about the meals was the lemonade and the root beer drink.

Will never order from this location again... Ordered 4 potato cakes and got 3. Ordered 2 sides of…read morenacho cheese and didn't get any. Ordered Swiss and cheese and didn't get the aus jus sauce it came with. Did not get the arby sauce which is what is required to make the beef and cheddar sandwiches. Didn't get the ketchup packets ordered that my son likes with his potato cakes. Never had so many problems with any other locations so will definitely place my order with other locations and pay the extra fees for CORRECT items to be received!!

I love the ghost pepper chicken sandwich at Wendy's. I will not ever be getting one here again,…read morehowever. Every employee I dealt with obviously didn't want to be there. The fries had zero salt and the grease must have been super old that they were cooked in.

Terrible customer service... employees or AI Assistant never gets order right...Rude drive thru…read moreemployees...

Ordered a fish sandwich and side of red beans and rice on the app. Got app notification order was…read moreready. Went to pick it up (5min drive). Got there and order wasn't ready. Cashier said they were short staffed but there were several workers in the back just talking, laughing and playing around. One of the workers was wearing pajamas. One of the workers clearly had a couple of his friends there because they kept having conversations on the side and he kept giving them food (quickly without any wait or payment). I wanted to change my order to shrimp so I wouldn't have to wait but the cashier told the customer in front of me they were backed up on shrimp so there was going to be a long wait (he had already been waiting for his food for over 20minutes. It took 35 minutes from the time I walked in to actually get my order and when I do the red beans barely fill half of the container.

Terrible customer service food was cold. Very impatient. I'll never come back again !read more

This was my first time at this location. The service was fast and the customer service was good…read more The roll was hot and fresh out of the grease. I had the fried shrimp volcano roll. The spicy mayo and eel sauce was a great addition. I'll definitely come back.

Ordered hibachi and it was far from hibachi. Let's say plain fried rice with chicken and steak and…read morecabbage Rice was below average Chicken was extra dry Steak was good Portion size was good Would I come back ..No