Pretty much as bad as a meal can get. Poor slow service cold and missing food. Did very little to remedy the obvious short comings. If you have a couple hours and want terrible service and terrible food this is the place to be. GROSS!!! read more

Terrible customer service. We won't ever return. If you ask to speak with a manager the manager will never show up to speak to you.

The crescents were delicious. I had the tilopia with steamed broccoli & Idaho mashed potatoes. It was so delicious I had to finish it all.

We stopped in for late night dessert. It was 9:15, they close at 10. The hostess who seated us told us before we even sat down that our server might be awhile because they were down to 3 as they were getting ready to close. Our server was good. We ordered 2 dessert. The chocolate brownie cake was good. The painkiller rum cake was bad, the sponge cake had no flavor, the rum sauce tasted like something out of a can. As we were eating the cleaning was all around us, a server bumped into me because he had pulled the chairs out at the table next to us, for sweeping and didn't room to make between the chair and me. Then the sweeping started just inches from me. The desserts definitely were not good enough to make up for the rude employees. read more

Been here many times, and here is what I have learn... if you don't want to wait for a table than go find an open seat at the bar. But than this is where you will have to wait... the service is slow mainly because they are busy mixing drinks for everyone in the establishment. But if you are patient enough than wait for a table in the dining area where you will get the upmost attention from your waiter. So either way its one of those situation where you aren't going to beat the system unless you are that lucky. During this vist I ordered the key west chicken and shrimp with broccoli & cheese casserole and a side of mac and cheese. This is probably my fave here considering it's not that filling. Its light-ish. But when my order came out everything I ordered was there but the broccoli & cheese casserole. Instead it just plain broccoli. But my waitress was kind to replace it to what I originally ordered. My friend ordered the chicken fried chicken, since he doesn't care for white gravy he had requested that the gravy be put on the side and not on top. But the cooks put it on top anyways. Seeing that they were busy, we weren't going to send it back. Wished they had more options like brown gravy. The chicken was not thin but held its juicy big shape. Its a definite thumbs up! We also ordered the painkiller mini cake. By the time it came out we were full. But my sweet tooth wouldn't allow me to keep the spoon out of my mouth. So I tried a bite. Not bad. But when I took it home it tasted a whole lot better bc the rum sauce had time to soak into the cake. In conclusion Cheddars has a wait no matter where you decide to sit. And their chicken fried chicken was a hit! read more

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Not as good as I remembered. This was my first and only time at the Ridge location. Took a few minutes for server to greet our table, and then service was ok. Food was mediocre at best. read more

Very disappointed!!! We were so excited that a Cheddars was coming to West Wichita. No more 25 minute drive across town to eat here. We walked in and to wait 10 minutes even though alot of seats were available. They were out of chicken fried steak. To go boxes and cups. My wife's food came out much later than everyone else's food. The only positive was the waitress was nice. read more

Custom service: 4/5, service was good but then the waiter said I don't steak sauce when he was wrong. But overall service was nice. Food: 3.8/5 since steak was dry and the sides were very little portion. Waited at least 15 minutes just to get some A1 sauce even though the steak wasn't A1 as the waiter said it would be. But appetizer croissant topped it off since it was very pleasing. Environment: very nice place to take out on a date since it's new 5/5. Overall review 4/5 read more

We had a group of 9 to celebrate 2 birthdays. Started off with a 45 minute wait at 4:45 pm. We thought we went early enough to beat the crowd. We went to the bar to wait and order a drink. We had 5 chairs at the bar. 15 minutes later Our beeper went off and i went to the host and they said it was an error. 2 beepers went off at the same time. We went back to the bar and 2 of our seats were taken. The manager then came in and sat us at 2 high tops in the bar. The kitchen was a little slow. However the manager went above and beyond to check on us. He gave us free quest and the whole table a discount for the inconvenience. Food was great, Wait staff was very nice. I will definitely go back. read more

Well lets see we wait 30 mins for our table waitress took our drink order 25 mins later she returns to tell me they are out of the beer I ordered and I would have to choose another 10 mins later I get that beer. Two of us ordered steaks med and 35 mins later we get our steaks they were well done I never got my side salad and the red Beans and rice had sat under the heat lamp so long the beans were dry and cracking. Waitress was very nice but I will never go back read more

Another nice meal. For starters if you like onion rings and adult beverages start there. Our waitress was on point. We sat in the bar area. Our son asked the bartender if they would change the channel to the NBA playoffs and they happily obliged. Great meal! read more

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I asked for no sour cream on my potato, and they put it on anyways. When I attempted to correct the mistake, I was told it would take 30 min to get me a new potato!!! How would it take that long? Are't you supposed to correct your mistakes before starting another order?? Ridiculous. Then, my salmon and rice had no flavor whatsoever. It was terrible, and I could have made a better meal myself. Overall I was highly dissatisfied with my experience at Cheddars. This was my first and last time ever going to Cheddars Scratch Kitchen. The only good part of our experience was our waiter, who was very attentive and caring. This one star review is solely for the kitchen! Great job to our waiter. read more

Five of us went there for lunch. We went at 1 pm and there was hardly anyone there. We were seated immediately but it took quite awhile to get our orders taken. The salads were delicious. It took forever to get our food and there was hardly anyone in the place. We had to ask several times for refills and it was awhile before they came. My steak was so salty it was inedible. I've never in my life sent back a steak but it was awful. When the second steak came it was red and way undercooked for medium. It also was very tough. We ordered a dessert and it never showed up. When we paid she got our cards all mixed up. It was a mess. It will be a long time before we ever go back. She was probably new but she needed a lot more training or at least someone keeping a close eye on her. read more

2/10 Have given this place chances, time and time again. Compared to the East side this location is nothing but disappointing. Over the past 2 months we have given 3 tries to this location & tonight was it for us. We were given a wait time of 15-20 minutes After about an hour we were finally seated Once seated we ordered - as we had already decided on our food while waiting. Seated at 6:37 got our drinks after about 40 minutes and got our food at 7:45. When our drinks came the waiter who I felt bad for because he was clearly new told me "try your drink.. the bartender thinks he might have messed up". Needless to say it was sent back & I received my drink finally after our food had alrived (over an hour after ordering). At this point & visiting the restaurant with 2x 3yr old boys we were already ready to go & asked for our check and Togo boxes almost as soon as our food arrived. Our meals came out missing sides & looked like it had just been sitting out for atleast half an hour. Aside from the 2 Pity points I based on the waiter & considering he was brand new, I wouldn't recommend this location to anyone. Take the extra 20 minutes and drive out East, you'll probably still be seated and serviced more quickly than if you'd gone out west. read more

First and only time visit. Dirty floor in the dining area. Grilled chicken Alfredo was rubbery. Steamed vegetables over cooked to the point that they where mushy. Spinach dip was the most palatable if you could locate it under the massive layer of sour cream. The limited time Texas T-bone steak is a joke of a steak. Service was mediocre. I'm fairly certain now that the $100 gift card that was gifted to us to try this restaurant was a white elephant gift. $60 for the bill, $40 for the waiter so we have no reason to go back. read more

Ordered online, and was excited to eat my food but was greatly disappointed. I ordered a pasta Alfredo and I could have easily gone to Fazoli's Fast food and ordered the same thing for a fraction of the price. This is extremely disappointing, considering I paid over $11 for one meal. No garlic bread, one piece of broccoli. When I went to attempt to resolve the situation, the manager stated "sorry-we are running low on broccoli and we are busy" and I totally get you are busy, but if you are serving sub-Par food at high end prices, then of course customers are going to get upset. It's not our fault you are running low on supplies- at least let the customer know and offer something else to compensate for the pitiful meal you give your customer. I ordered a kids chicken tender with fries and it was just as sad as the Alfredo meal. Oh well. Better luck at Fazoli's or making the food at home. read more

Cheddar's Scratch Kitchen - What I received - American Near Me - Wichita, Kansas

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Ambience was good, service was mediocre, food was good, but expensive for how good it was. I got the chicken tenders platter. I thought it was good but very greasy. Slightly better than Red Robin. read more

Food is below average and slapped together. My cheeseburger only had cheese on half of it and the bun was greasy so it was soggy. It also had a piece of burnt bacon stuck to the bun. When we ordered, I had asked for mustard which our waitress forgot when our meals finally arrived after 35 minutes. Asked again for mustard and waited another 10 minutes so I finally went and asked another server if she could get some for us. Our server did eventually bring it to our table. After we asked for our ticket, our server didn't return for my credit card for quite some time. The length of time spent in this establishment was way too long. The noise is terrible, service poor & food not impressive at all. This was the 3rd time here. 2 out of 3 times, service was lousy. Won't be back here. Too many other places to go to get better food & service. read more

Ran to Cheddars today for lunch. We walked in just a few minutes after they opened, they didn't appear to be that busy when we walked in the restaurant. Our waiter was very polite and quickly brought out our appetizer, drinks, and took the order for our meal. We enjoyed the spinach dip and the croissants were yummy. Unfortunately after about an hour and a half we didn't have our food and no one had come to check on our drinks. I had to catch our waiter and asked him to bring out our food boxed to go. He apologized left , and then returned without boxes. He said that our food had been mistakenly taken to another table and that they were remaking our order. We let him know we were unwilling to wait and just wanted to pay our bill minus our entrees. He said this would be fine, then sent the manager over. She offer to have the kitchen whip something up quickly or get us a dessert. We had other things going on so that wasn't an option for us. We paid and left. read more

Food was delicious and hot!! Drinks were good. We took a group of 35 in on a Saturday night for a Christmas party. We called ahead. The staff was very polite and courteous. Our salad's came out about the same time as the meal but with such a large group was expected. Our last round of drinks took a while to get but again for a large group sort of expected. The manager was good to check on things and the 2 waitstaff they assigned to us were very good to check on things and did a wonderful job. Thanks Cheddars for a great time!! read more

Food and margaritas were good except for the salmon--the filets were stacked and the bottom one was delicious, but the top one was much too salty. read more

Went for lunch. Terrible service from waiter. Did not check once or give a refill until I asked and was ready to go. Tea was watered down should've ordered water. Won't be back to this location. read more

This was one of my worst experiences at any restaurant in a really long time. We have eaten at the east location and the had a good time and food was pretty good too. So, when one opened on the west side we were excited. 1. They seated us in the back close to the kitchen, even though the restaurant was almost empty. 2. Across from our table was a member of management sitting at a booth who was loud and obnoxious. Employees were constantly stopping by to talk and at times there were literally 6-7 people hanging around his booth, with everyone laughing and manager talking so loud it disrupted our meal. 3. The table was dirty. The floors were dirty. Kind of nasty for a restaurant that had only been open for a month or so. 4. Food seemed sub par and our expectations were kind of low to start with. Will not be going back -EVER. read more

The restaurant was filthy and we went through a couple sets of silverware and glasses before we found some that were clean. The staff were not engaged as they took these mishaps as routine and didn't apologize. Our food was cold but at this point it was best just to pay the check and get out. We will definitely not be returning read more

We've tried this location now a couple time and each time we've had to wait on our server before even being acknowledged at least 10mins. Our drinks were never refilled unless asked. Our food came out with the wrong sides and some were cold which should of been hot. I'd say skip west and go to the East location. read more

Slow service, cold food, weak drinks and management that will try to argue with you about it. Don't waste your time or money here.

Nothing good happens at cheddars. gave them three chances. Nothing good. and that's all i have to say.

Went to the west side restaurant for the 1st time and may of been on of the worst experiences I've had a restaurant. Came back and told us 4 different times that they were out of something the 4th time we had already been waiting in our food for an hour. Finally we just got up and left and the manager took care of our drinks. Hopefully this gets better because I have always enjoyed the east side Cheddars maybe give it a few months so the get things right. Although the shaken margarita was very good. read more

A group of four of us went there on June 7, 2019 for my birthday. The waitress had a bad attitude. The service was horrible and my food actually was burnt and you could see the burnt pan scrapings at the bottom. Since it took so long to get a waitress, I didn't say anything. However, I left a review at the place they ask to leave reviews online at the bottom of the receipt. The manager called, was apologetic, and said he would get a gift certificate out to me. The irony is he never sent the gift certificate. Good luck keeping customers. read more

Our food was good but sides seemed to be pretty small. About 1/3 cup each greenbeans and carrots. Acknowledgment and wait time seemed too long. Atmosphere was definitely lacking. Looked on at a brick wall and stringy fake grass during meal time. Not a place we are dying to get back too! read more

Stopped in before heading to the airport to kill sometime, got a few appetizers to pass the time, food was good, but floor was super wet and place seemed a little unkept read more

The service is ok, but we were waiting on our drinks to be made at the bar for about a good 10 minutes even with two bartenders flying through drink orders. Our waiter we had was a bit delayed on bringing out my mother's salad before her meal as well. A couple just behind us had to have their order completely redone and as the manager took care of that issue, he was already on his earpiece mentioning of another meal served cold right after the one they just had to fix. This west location is not quite as good as the east location definitely is and has some serious improving to do. read more

They're always busy, so we thought that it would be very good. We were wrong, it really wasn't all that great, definitely not worth the 20 min wait. read more

We love Cheddar's . When we were visiting Wichita from Florida we were thrilled to see a familiar and one of our favorite dining restaurants. They did not disappoint. Friendly servers and good food. Our grandson was especially fond of the macaroni and cheese. As a treat we had the brownie dessert. Our grandchildren were thrilled. read more

We were at Cheddar's for our first time. It was about 2:30-2:45 so they were not real busy and we got seated immediately. We had planned to eat there about a week ago at around 4:00 bit there was a packed parking lot and a line waiting outside so we waited till today. Our hostess and server we're delightful. We both ordered chicken fried steak, mashed potatoes and gravy with corn instead of green beans and an order of the croissants. The four croissants came out fresh and warm drizzled with a sweet buttery glaze. Our meal came out in a good time. It was hot and very fresh. The potatoes are from scratch with little bits of peel in them. A piece of Texas toast is included. The chicken fried steaks we're tasty and big although the ratio of breading to steak is more than we would have liked. They look bigger on the plate than they actually are. The breading was light, crisp and good. Not greasy at all. It was still plenty of food for us and we took home enough leftovers another meal for one of us. We will certainly go back but from what I have heard and read, we will go during the non-peak times. read more

Cheddar's Scratch Kitchen - Chicken fried steak, mashed potatoes and gravy, corn, Texas toast and croissants. - American Near Me - Wichita, Kansas

Where to start? Usually Cheddar's has great food and great service however this visit was neither. We had to ask to have the bar cleared of the previous guests glasses. It took the bartenders forever to even acknowledge that we were there. Ordered drinks and onion rings knowing that onion rings take longer than other appetizers. Waited a fair bit and then ordered food. Asked to have tv channel changed and it took quite some time for a manager to come and change it. Had to ask bartender for refills on drinks even though she was right there. Food arrived. Salmon was done perfectly. Ribs were dry and somewhat cold. Broccoli rice casserole was way over cooked. We understand that they have opened recently but Cheddar's has better standards than what we experienced tonight. read more

Not a good dining experience at the Westside Cheddars. I did not like the menu (it seems to have changed). The service was great considering they had just opened! I hope the revamp the dinner options because I was NOT impressed! read more

It was pretty good, besides the noise and the small proportions of food compared to the price of it! The inside was nice and modern. I especially loved the fish tank! read more

Dinner last night about 8:20. Took forever fo waiter to show up. Others food good. My ribeye was overcooked. Way more than medium. Baked potato barely like warm. Not a good piece of steak. Very grissely and chewy for a ribeye. Will not order again. read more

Have been to other Cheddar's locations - looks the same Long line for tables - no wait for bar seating Bar service good - ordered dinner and food came within 10 minutes - lemon chicken with some sides - food was pretty good, chicken slightly dry but cooked as it should Broccoli cheese casserole was different and good tasting Had a small service issue - Manager took care of it and deducted my meal without me knowing - thanks did not expect that or asked for it ! read more