Under cooked food, messes, pet dogs in the restaurant and a general atmosphere of I don't care this place sucks

Great spot in terminal 4. Ive never been served such good food so fast! I had the veggie tacos which were amazing and came with guacamole, pico, and a delicious salsa/dip? The homemade tortillas were so good too and the perfect size. Just slightly bigger than a street taco tortilla. My server was awesome and was on top of it. Refills, extra tortillas, and service were at quick and great timing. Not an easy thing to do! I enjoyed the overall ambiance of the restaurant. Lower lighting, piano music, and fun to people watch. If I'm ever at terminal 4 again and waiting, I'll gladly stop here for food and a drink. read more

Don't go here. A chicken caesar salad, chicken sandwich and 3 drinks was $80 without tip! The wine was "corked," Sent it back Had to ask for salad dressing 3 times. Salad was bad. Chicken sandwich was dry. The menu isn't impressive. Hugely disappointing. read more

I came here based upon the yelp reviews and it's even better than the 4 stars. Im going with five stars. I had the sword fish taco platter and everything was amazing especially the fish taste the hardwood grill smoky flavor , fish was juicy, not dry and good service too. Next time I'm at the Phoenix airport I'm coming back ! read more

What a pleasant surprise Chelsea's was. I have eaten at a lot of airports, so finding a place that served fresh, homecooked meals at a fair price was a treat. I had the kale and quinoa salad then added rotisserie chicken breast. It was delicious and healthy! I will definitely back. read more

Chelsea's Kitchen - Kale and quinoa salad with chicken at the airport restaurant. #NotTooShaby - American Near Me - Phoenix, Arizona

After a long flight, I was ready for a good lunch. The beer selection is great, lots of local breweries. The poblano Chile burger was great. Flavor was excellent and not greasy. There are outlets everywhere so you can charge your gear while you eat. The ambiance is nice and open, a good place to relax between flights and worth going through security again. read more

This is my first time here and I got say the food is great. There fries are really good love it !!! EA read more

Personally I find it sad that the best food I had in Phoenix was at their airport...let that soak in. This was the first place we came across in Terminal 4 that had a bar, done. We ordered a couple drinks, beers were actually reasonably priced and they had good local brews. We started with chips and guac which was pretty good, could have used a tad more salt, but very good. I ordered the crispy chicken sandwich and it was absolutely delicious, I was shocked. It tasted like restaurant quality and not typical airport food. The fries were also very good. My colleague got tacos and the plate was massive she couldn't finish it, it looked very tasty. The place was pretty big and you almost forget you are in an airport. The service was very good. This is definitely a solid choice if you're in the airport in Phoenix! read more

Me and a couple of colleagues stopped in to grab some food before the flight. We got there about 3pm and it wasn't busy at all. Waiter was super cool. Older guy with glasses. I got the crispy chicken sandwich and tore that thing up with a side of their thousand island dressing. So good I was contemplating ordering another one. The next time I am in Phoenix will have to stop by again. read more

This is a well known restaurant that just so happens to have a location in the airport. I was excited to try it knowing that airport food is not always the best. I met my parents before I headed out on a flight. Overall it was a pleasant experience. The server let us linger and enjoy our conversation. My dad's chicken sandwich came out overcooked. He never sends his food back. After hearing my mom talk about it the entire lunch my dad subtlety mentioned it to our server as he picked up the plates. I was pleasantly surprised that he took it off the bill. He said it was not up to the standard and quality is very important. I was more than impressed. Great job at exceeding expectations. To top it off they give out complimentary cookies at the exit!!! read more

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Excellent food and quality service by our server Michael on Monday, November 11 aka Veteran's Day. We stopped by because the restaurant looked great and it was operated by HMSHost (I work for HMSHost in SJC). I ordered the crispy chicken sandwich on a leaf with kale salad and a bottle of sparking wine. I got my airport discount, too, even though I forgot to bring my airport badge on my vacation. Thank you, Michael! read more

The food was excellent but wasn't impressed with the service...had the kale quinoa salad which was great but the server was asked to bring dressing that never came...had to get up twice to ask the manager and he was confused also...wasn't crazy busy either...good food bad service read more

I waited 25 minutes for a burger. I sent an email to a friend either right before or right after I ordered. Checking the sent time I know it was 25 minutes. The burger was not a good burger either. At an airport a 25 minute wait is too much. read more

Slightly better than the typical airport choices but not worthy of the 4 stars. The green chili burger was messy but not as good as it should have been. The chilis weren't as tasty as other versions I've had in New Mexico. And the crispy sandwich was fairly bland despite the interesting toppings. Actually the cottage cheese was the best part, which I've never said before. read more

The atmosphere and service was nice. I ordered a chicken sandwich for $17 and it was mostly slaw, pickes, and bread. I only had a out four bites that was dry chicken. read more

OMG. Airport restaurants are supposed to be quick. We ordered a salad and fish tacos and waited so long that I had to get the order to go. They box up the sauces and guacamole knowing you can't take it through security. It cost me $55 for two meals we could not eat because of how slow they were. They did not apologize. Never going there again! read more

Came in on Sunday evening about 630 and the place was full. Was fortunate to get a table in bar. Friendly staff immediately greeted us and offered drinks. The Chelsea Burger was delicious I ordered mine with a salad(could have used a tad more dressing), but my daughter ordered hers with fries and they were possibly the best fries I have ever tasted. (Maybe I am was just really hungry but they were fantastic). All told we were in and out in 45 minutes and it was very busy. Highly recommend and love the little treats they offered on the way out. read more

Chelsea's Kitchen - American Near Me - Phoenix, Arizona

Amazing food. Actually cooked here (rarity for airport food). Commissary is next door where prep work is done, but the final touches and cooking is done onsite. Truly, excellent food. Wife had the short rib tacos and I had the burger. Yum. Marilee was our waitress and was attentive and friendly. Will be on the lookout to try out their place outside the restaurant. read more

I know. 5 stars for an airport restaurant is rare. But once you step in and are surrounded by dim lights and swanky lounge/jazz music, if you didn't look up and see a plane headed to a gate you'd be hard-pressed to remember that you are at the airport. We had time to linger because we had dropped off the car about 2 hours early [pro tip: if you drop off at least 90 minutes ahead you can check your bags at the rental car facility] and took time to relax. My wife enjoyed the kale salad and I had an excellent green chile burger. Some items are flagged as ready in 8 minutes or less (presumably those are pre-made) and others can take some more time. But we had the time and also enjoyed some gelato for dessert. This restaurant is a great place to decompress before you face the security line. The food is much better than anything you'll find in an airport. The only thing that reminds you that this is an airport concession is the price. Our server was attentive and friendly. read more

Small portions and high prices at an airport are expected. Bait & switch aren't. Heck, I wasn't even paying and it still bugged me. Went to the To Go counter at 12:30. The sign advertised a Caesar Salad with chicken for $13. Okay I'm in. But wait, there's a catch. That's only for the pre-made salad and once they run out you have to pay more for them to make one for you. It's $6 more and the chicken is bone in from their rotisserie. I was starving so I went ahead and ordered. Next time I'll eat somewhere else even though the food was good. read more

Had the Chelsea burger here a few weeks​ ago. I've been here a few times since it opened. (I go to the airport location since I work at the airport). I like coming here. Overall, it's a nice place. I do recommend this place to travelers that ask where where they should eat. It's nice inside, the staff is friendly, and the food is always cooked properly and it's tasty. The prices are ok. read more

This is not a fair review of their food, I never got that far. The lady at the front was nice, but i told her I was in a hurry, knew exactly what I wanted, could i give her my order. No, but she would have a server come right over (I was by myself). So I wait, and wait. Meanwhile, group of about seven people sit at the table next to me. Immediately the server is there taking drink orders, walks right by me without saying so much as go to hell. I even tried to get her attention but I guess the possibility of a bigger check and bigger tip was too much to avoid being ignored. I walked out. I guess the group had bad service as well because they walked out before even getting their drinks. Apparently, the only way to get served in this restaurant is to be part of a big group, which offers the server a big check. Will not be TRYING to eat there again. read more

One of the worse restaurant experiences I've ever had. Service was awful, burger was disgusting and the fries were cold and soggy. Do not go here read more

Very very slow service. Waited 30+ minutes for our food (a family who arrived AFTER us who was seated across from us got their food before us). This restaurant is in an airport.... You would think they'd realize that people have flights to catch. However, food was very good. read more

Outside of the security check in at Terminal 4, PHX. Great service (thanks Rachel), solid food (Green Chile Burger is very good, Kale Salad is killer) and West Coast IPA by Green Flash on tap (the reason I stopped here). All at a reasonable price, especially in an airport. An interesting range of music playing at a good volume, and power for your phone or laptop. If you have some extra time before heading through security, stop here. read more

Really? Did I just have the BEST prime rib dip sandwich at an AIRPORT? Yes! It happened! This charming restaurant (yes, charming - it even has a fireplace!) is located in the middle of Phoenix Airport, before going through the security lines. I was impressed that they were able to pull off an environment that feels like a 5 star restaurant in the midst of all the hustle and bustle. The only time I was even reminded that I was in an airport was when I saw a few people with luggage under their table. Service is first class, food is a little pricy (but typical of the airport), menu is outstanding (they aren't messing around with their french fries!) and there is even a free gourmet cookie before you leave. Love it! read more

The world has gotten better since the era when I first started flying for business, when a good airport dinner meant White Russians and warmed-over hotdogs. The food isn't quite on a par with the main restaurant, but it'd still qualify as good restaurant food. A burger is a respectable upscale burger that I'd call pleasant yet unmemorable... but the fries! The fries! The fries are even more addictively amazing that Smashburger fries. Whoever was in the kitchen is the maestro of fries. Whoever's choosing their wine is also brilliant. Given usual mark-ups, my choice is probably pretty cheap in the bottle, and it had the dimensions of something much pricier. The push from 4 stars to 5 was that I went here hoping that an airport might have servers familiar with the concept of "lone woman diner," so I'd get decent service. My server was wonderful: present without being obtrusive, helpful, and generally everything I could ask in a server. She got a 33% tip. That won't pay anybody's rent, but it's better than an empty table. It's great living in the future. read more

Absolutely the worst experience. I was expecting a relaxing and appetizing meal and i received the opposite. At first i thought it would be an enjoyable experience because the hostess and waitresses were friendly, but it quickly went downhill. 1) we had 2 waitresses because i believe one was training the other, but they kept disappearing and every time i looked around they were busy talking to each other, while we sat there waiting. 2) as an example, i requested 2 straws and it took 10 minutes till they brought it to me. 3) food was horrible and waited 45 minutes for it. We ordered salmon and mashed potatoes. The salmon had a meat taste because the chef did not bother to clean his grill, and the mashed potatoes were a liquid soup. Cost an outrageous $26!!!! 4) they have free chocolate chip cookies, but instead of being sweet, they were sprinkled with salt. When i told the manager that someone put salt on the cookies, she thought that was normal!! My advice: STAY AWAY FROM CHELSEA KITCHEN read more

Don't go here!!! One star only because that's the minimum. I went on Monday after Super Bowl and the place wasn't nearly full as I easily found a seat at the bar. I waited 20 minutes to get a coffee which was sitting 10 feet from me. The patrons next to me had had there food delivered and completely ate it before I got my coffee or had my order taken. Then, I was told I couldn't order breakfast because it was 10:40.....not to mention if they let me order when I sat down I would have been within the window. Thankfully I don't fly through Phoenix regularly because they leave everything to be desired. read more

It's outside the terminal so the food quality is a little better. They ran out of the prime rib, so we were offered the ribeye in a platter form as opposed to tacos. The ribeye was fairly thin and heavily seasoned (salty). If it were in taco I guess this could be masked with the additional veggies and tortilla. However, by itself it was too salty. Could have been my fault I guess, I could have ordered something else, like the taco version. read more

Nice ambiance. Tuna tartare appetizer was very good. Brussels sprout salad was good. But the sprouts were steamed, not sautéed like typical. It made the salad lose a little flavor. Service was dour like someone rained on their parade. Cocktails were terrible. Avoid the vodka/cucumber cocktail and the gin/grapefruit cocktail. read more

Today was evidently an "off" day for this restaurant. Came in for breakfast, which was very good quality and came out quickly, but there were literally only 6 or 8 people in the entire restaurant eating. The overall demeanor of the various staff members was one of "stress and tension". They were not directly mean or rude to me, and my waitress was very responsive and pleasant, but I am a people watcher and was literally stressed out by the time breakfast ended as I watched the employees. Watching the interactions, it seemed that everyone was either unhappy with management (perhaps they had a team meeting prior to opening & were scolded) or maybe their co-worker(s) were not all pulling their weight. The staff was looking over their shoulders - looking to see where their coworkers and managers were. What appeared to be a manager was walking around with a clipboard and she was watching every move of the staff and writing things down. I asked my waitress if everything was ok, as it really appeared that it was a bad place to work. She said the computer had gone down and thus she was just a little stressed out. However, my receipt was printed from the computer (obviously was working) and there was basically no one in the entire restaurant (I didn't buy that excuse for even a second - so I told her that I really hoped her day would get better). She said thanks and then ended up in a serious conversation with one of her co-workers. A restaurant experience goes beyond just the quality of the food and how fast it is served. If the staff is not in a good place - that stress can be seen and felt by the patrons who are seeking a relaxed and enjoyable meal experience. As an onlooker - it looked like working here is not fun and that management must be trying to run the business with an iron fist, rather than a respectful and pleasant workplace environment. Whatever the reason, it felt like a stressed out, cold and disengaged French restaurant experience. Hope they are able to work things out - as perhaps more people will want to come in then, as the food was very good. read more

Have been to Chelsea's twice and is one of my Top Picks for Phoenix area! Atmosphere , Food, Service is All on point! Great gathering for large groups on their outdoor patio which has been my only experience for dining. Very well executed management placing the emphasis on customers focus on their dining experience and not to distract but to enhance. I'd give them 6 stars if I could. read more

I've been on a quest to find the best French dip for several months now and Chelsea's is the winner. OMG it's amazing. Great restaurant especially given its in the airport. read more

Chelsea's Kitchen - American Near Me - Phoenix, Arizona

Love this place! I was waiting for my flight and had some time to burn and needed to eat dinner, and since I'd never been to Chelsea's Kitchen I decided to give it a shot. Big props to the creators for really thinking about what consumers might want. My phone was in dire need of charging, and it was one of the FIRST things I asked the hostess when I walked up. She said all bar seats had outlets, and since I was by my lonesome I really didn't need or desire a table. It drastically cut down my wait. But they really thought about the typical airport traveller when they put that feature in- so cool! Phone plugged in and merrily charging away, I sat down and was fairly quickly given a menu. For my drink I got the French Sailor- delicious, fresh and refreshing and light, just the way I like my drinks. For my meal I got the fried chicken sandwich (what can I say? I was going on vacation. Calories don't count!). Both were fantastic. The sandwich came out promptly, and their fries are shoestring fries- my favorite. It does have a bit of kick- I think there is sriracha in that aioli, so beware. Now as a side note- it was a bit difficult to get my bartender's attention. I attribute it largely to being busy, really. Once I did he was prompt, friendly, and very helpful. I noticed it got MUCH better once the large majority of the patrons around me took off for their flights. So take note that if it gets busy you might have to wait a bit. Thankfully I wasn't in a rush. It does make me want to eventually check out the 'real' Chelsea's Kitchen. This place was pretty cool and I'd make sure to stop by next time I'm in T4 at Sky Harbor! read more

Chelsea's kitchen is one or stops on our way home from the airport and its worth the detour for us . The food is always fresh and over the top delicious ! Weve had the burgers , nachos , every taco on the menu, short ribs , breakfast... I've been there so much it's a shame that it took me this long to write a review. A couple of pluses to note : 1) children eat for free before 7 PM and the children's menu is pretty impressive and not your typical fried nasty kids meal. 2) Pick up a free chocolate chip cookie with a hint of Fluer De Sel. read more

Chelsea's Kitchen - Cant decide what to get ??? - American Near Me - Phoenix, Arizona

Customer service? Hospitality? What's that? I arrive for a late lunch at 3:20pm with about 40 minutes to kill before my flight home. The restaurant is about 30% occupied. The hostess leads me into the seating area and attempts to seat me at a small table for two. Again the place is quite empty. I request a larger table, perhaps one of other ten or more open 4 top available. She says they are getting ready for the lunch rush and doesn't want to give up the tables for a party of one. I remind her it's a little past three. She says, "Oh, the dinner rush". I mention again it's just after 3pm. She lets me know the rush starts early. She offers another table tucked in the corner. I think great, it's a less desirable table but with more space. She leads me to another 2 top. I tell don't bother I'll take my business elsewhere. Which I gladly did. It's my guess this is the way this restaurant operates from a management level. Time to reevaluate your procedures. read more

Was brought there by a friend who used to eat their weekly and raves about it. We were on a two night business trip and ate their both nights because the food, service and ambiance was so awesome! I'm definitely going back the next time I'm in town. read more

the burgers honestly aren't that bad...service on the other hand had me questioning my citizenship. So we were greeted by a white women and a spanish server. the server immediately started speaking spanish, we don't speak spanish. my mother looked at the sever, confused and she proceeded to say "oh you don't speak spanish?". we said no and the white women continued to say "oh sorry we get a lot of immigrants at this time." i wanted to snap but i was stopped. what kind of comment is that? what is wrong with immigration? why did she think is was okay to say such a thing? underlying racism is a problem in Arizona and i wasn't expecting something like that within 5 minutes of landing in the state. we are offended and disappointed but hey, at least we got food. read more

The ribeye was very thin, On the brighter side the Pinot was rather desirable had two 9oz glasses. The service was good and the food did come out rather quick. read more