Quality and professionalism with water heater installation. We love our tankless! Thank you Johnny!

I scheduled Cherry Blossom Plumbing for a multi-thousand-dollar planning job and arranged my weekend around a confirmed appointment. They canceled by text just one hour before the visit. No backup technician was offered. No apology. I replied immediately, asked if someone could still come that day, and received no response whatsoever. When I called, I was routed to an AI assistant -- no live person, no escalation, no follow-up. This company may look polished on the surface -- A+ BBB rating, decent website, automated systems -- but they are unreliable and unaccountable. If your time has value, and your project involves actual planning or coordination, look elsewhere. read more

Had an appointment today, made on the phone with Amanda on Tuesday of this week. I texted their ubiquitous AI bot this morning, and got a message that the time was different, but that I had an appointment. Nobody showed up after I waited all day. Called and got the same Bot. Nobody called me back as requested. Ghosted. read more

Ever feel like plumbers are the most expensive contractors out there? This company proves that right. Every time they come by, even a simple 10 minute work is going to cost over $1k. Our latest quote was $4k to replace toilet parts and a sink plug, and we dont have complex plumbing (newer home) and nothing broken. They are reliable though and do ok work. I just dont understand why they are so expensive read more

1.very reliable Able to service my flooded toilet on a weekday in a timely manner 2.professional family business 3.we'll priced read more

I highly DO NOT RECOMMEND this company. They struggle to provide an invoice to customers once the work is complete.

Awesome service. Sean was personable and a good conversationalist. After expressing concern for the price of removing clog and telling him the estimate I got from different company, he worked with me to get lower price by calling the office to find out how low they can go. Came back with a lower price and got the service done. Notified me I could get this reimbursed by building possibly since clog was in the main line so he will compile a detailed report. I know who to call if I ever have plumbing issue again! Edit: I requested to be emailed the invoice about 3 times and all times did not receive it. Neither main nor spam folder. Asked to be mailed the invoice and after a week still nothing. Very questionable customer service. Plus, the plumber apparently knew the clog was in the main line so he was supposed to stop since that's the responsibility of the building not me but he did it anyways and said the building should reimburse me. In reality, he was supposed to stop based on protocol and I needed to call the building so they can solve the issue. Now I have to not only get the invoice, which I'm having trouble with, but also have to go through the hassle of emailing building manager the invoice and explanation of situation. Even then it's not guaranteed that I will be reimbursed so this whole situation has been very unpleasant although the initial stages were pleasant so gonna have to knock my whole experience down to 4 stars. Edit 2: after posting the first edit someone in the company must have seen it and I was finally emailed the invoice. Good to see they pay attention. read more

very mixed experiences.... they first time I hired, it was a great experience. the 2nd time, the service quick and good..... it was harder because the technician was trying to sell me more than I needed. I needed to tell him 3x that did not want the extra service and, of course, expense. So my last. experience not good.. I needed a tub faucet repair. Tech provided a quote (actually 3 quotes). the most expensive option was pushed many times. I stuck with just the simple repair. Tech was pushing replacement, including ripping out a wall for access. He said he'd get the needed part and be back Monday. So Monday, no calls or text the the whole day. I cslled and sent 3 texts. got a response after 5pm.... "we can help you, but only with a replacement." I wrote back why and never heard back. I was a member and cancelled my membership explaining trust was an issue. the response, " sorry to hear. Have a good evening" buyer beware.... is was a shady experience with real explanation. read more

I scheduled an appointment with this firm a week in advance, for a two-hour time window. I can not work from home and had to take a day off from work on the day of the appointment. So when the day came, halfway through the time window, they called to tell me they could not make it. By this time, it was too late to arrange another plumber. So my day off work was a waste. I will not be calling them again. read more

Best Advice upfront Ask for their insurance information -do not allow Cherry Blossom to work on your home without it. The one star is for their first service of clearing a clog in our sewer line which was over priced and did not include the "complimentary scope" service they promised. The lack of further stars is due to the work they proceeded to do in replacing a section of our sewer line inside our home. The repair took over 5 hours to replace 3' of pipe. Upon completion Charlie left a mess in the crawl space, trash and extra pipe trimmings. 4 days later we discovered the repaired pipe was leaking sewage- the owner promptly repaired the pipe. He Offered to take care of the clean up and called a water mitigation company to remove the sewage damaged flooring and dry out the basement. During their repair they did further damage to our foundation which caused a huge flood. They assured me they would cover the cost. They refused to pay and are leaving us with a $5,000.00 bill from the water mitigation company and a basement missing half of the floor and baseboards. They are blaming us saying it was a failure of our sump-pump. We have had to repair the foundation $850, pay the Water mitigation company $5,000.00, and replace the flooring $4000.00. They are pretty trucks with a slick Ipad sales system to help them smooth talk you into over charged fees, excess services and non-delivered repairs. in the owner's own words... complimentary means they they have no obligation to deliver. read more

I had prompt and excellent service from Cherry Blossom Plumbing. I had two toilet repairs and one leaky bathroom sink's faucets replaced. Charlie H., was bright and knowledgeable and explained what he was doing and left the job complete and clean. Because I live in a high rise condo, I always ask a plumber to check my water heater - it will need to be replaced due to age, but there was no pressure to do that. I will use their service again. I know he's done other work in my building and the unit owners recommend Charlie. read more

I was very pleased with this service, after getting a hard time bringing someone out to work around my schedule they were able to sent me someone outside of the service window to make my schedule work, I really appreciated it wish more plumbing services were like this. Thank you again, both plumbers were amazing and did a great job thank you John, Charlie, the call center, and most of all Cherry Blossom plumbing, I only do the best and found it here, thanks for opening. read more

Highly recommend cherry blossom Plumbing. After seeing several recommendations on the next-door app I called and got same-day service for a leaking toilet. Our service tech John provided repair and replace options. We decided to replace the entire toilet. Their prices were very competitive and the job was done quickly and cleanly. John was pleased and answered all questions. Very pleased and would use them again. read more

We used this company because our water heater wasn't working well and we only had cold water at our hair salon. The company came out, said they 'repaired' the unit and did a flush on both units, charged us $1400 and left. A week later the same issue happened, so I called and they said they would come between 1-5pm on 12/30. I waited and waited until 5:15, I called and they said oh sorry the technician is still busy we can come Tuesday. First, I never received a call or text that they weren't coming until I called them. Very unprofessional. Then I said please I will stay after hours we are a salon and we are very busy for New Year's Eve as you can imagine. The call center rep said she would call the manager and have him call me. No call, no email. nothing. I had to get another company to come, pay $400 for after hours. The technician showed me pictures of the unit and what Cherry Blossom did. They left the cover of the heater completely off, the sensors had been disconnected and left that way, the pipes were no longer insulated and just copper filled with water all over dripping. He said they DEFINITELY didn't fix anything obviously and they left it a mess. I HIGHLY do not recommend this company. read more