I cant praise the guys at Metro Motors Shell enough . We arrived in DC Saturday night . The check…read moreengine light came on and my car was sputtering and coughing with no power. I called MM first thing Monday morning and explained our situation . We were scheduled to leave the next morning. We took the vehicle and dropped it off . A couple of hours later I recieved a message stating exactly what the prpblem was, and the repair costs . The ignition control model had failed . I gave the go ahead to make the repair . A couple of hours later I got a message saying the car was ready to be picked up. Everyone there were courtious and knowledgeable. I was impressed by their professionalism and the fact that they put our needs first , to get us back on the road . Highly reccomend. Kudos Metro Motors , you are my heroes .

My car wouldn't start today and this has station was the closest place that I could find to where…read moreI live. My car is a little expensive and I have never taken it anywhere except for the dealer after the first year. This .mechanic shop has a great reputation so that made me feel more comfortable. I was able to get it jump started with the help of my neighbor and then I carefully drove it over here without turning off the car obviously. The Manager was really nice, and he promised to have it checked out today. I stopped by during lunch, and I was happy to see that they had made some progress on my vehicle. The mechanic told me that the battery is still good and its holding a charge. They are using a machine to re-charge it. I was told that I could come back in a couple of hours and that the car will be ready. I am glad that they had the availability to help me today.

I am very pleased with the work done on my 2006 Honda civic, the desk folks were very articulate in…read moreexplaining the work needed to be done and expenses they are very honest and I am very satisfied with the work done to keep my civic 2006 working well my only problem is getting rides when needing longer periods of time to accomplish the work, I wish there was a place one could sit and read while waiting but I realize space is a problem

good at what they do, but for anything complex, uou need to go to the dealer…read more They are great until they are not.

This place is fantastic. They finished the repairs ahead of schedule, and their customer service…read morewas very good. But the main reason for my very positive review is AA's honesty. I needed a new transmission and I was told the cost would vary depending on whether the transfer case needed to be reprogrammed -- that would be an extra $500. When I picked the car up, they told me that fortunately reprogramming wasn't needed. They could have said the opposite -- I would have paid the extra $500 -- and there's no way I would have ever known the truth. I am just posting this review because to me honesty is basically everything in car repair places. And Arlington Autocare is honest.

This place is an absolute rip-off. I went in yesterday and they told me it would be $25 for a…read moresimple tire swap. I didn't have time at that moment, so I came back the next day -- suddenly the price jumped to $75 and they told me I'd have to wait until 4 PM. That's not just unprofessional, it's straight up dishonest. How do you triple the price overnight for the exact same service? If they can't keep their word on something this basic, how can you trust them with anything bigger? The staff clearly has no respect for customers' time or money. There are plenty of tire shops in the area that actually treat people fairly -- do yourself a favor and avoid this place at all costs

Quick and attentive for plugging a tire that got a nail. Highly recommend for this service.read more

I brought my 2010 Acura here for a misfire. The repair was successful, but the pricing is…read moreUNJUSTIFIED. I was charged $287 FOR A SINGLE IGNITION COIL, which is a 300% MARKUP over the retail price. The total bill of $690 for 1 coil and 4 plugs is excessive for a 4-cylinder engine. More importantly, they tried to sell me a "Fuel Induction Service." AMERICAN HONDA/ACURA OFFICIALLY ADVISES AGAINST THIS SERVICE, calling it an "UNNECESSARY MAINTENANCE PROCEDURE." Honda warns that these chemicals can DAMAGE SENSITIVE ENGINE COMPONENTS like O2 sensors and the catalytic converter. To future customers: DO NOT ACCEPT THE INDUCTION SERVICE and CHECK YOUR PART PRICES before signing. The mechanics are skilled, but the price gouging and the attempt to sell services forbidden by the manufacturer are major red flags.

I was referred to this place from a technician at the Annapolis Pep Boys…read more For any drive train work, this is the best way to go! I had a worn drive shaft and bad U-joints. This is nothing more than normal wear and tear. The dealer wanted $1500 (for parts ONLY!) and then tried to convince me that it might be worth me buying a new truck. Um how about NO. A-1 Shaft was able to rebuild the shaft and replace the U-joints for $496. WAY better than $1500. If you're able to work with your favorite autoshop to make arrangements for A-1 to do the work. They will take are care of you. But be prepared to pay a mark-up if you decide to just pay your shop directly. Still beats a $400/month car payment!

I want to share my experience because I know many people -- especially women -- can feel nervous…read morewalking into car dealerships. As a Latina woman, I usually feel very uncomfortable with the typical dealership experience and to be honest I have always disliked it. In the past I have not always been treated with the respect and professionalism I expected -- although I want to clarify those experiences were not at Honda dealerships. This was actually my first time visiting a Honda dealership, and I truly wish I had done it much earlier. Before visiting Safford Honda Arlington, I had recently purchased a 2023 Honda CR-V from CarMax. I stopped by the Honda dealership mostly out of curiosity because I wanted to see what the price difference would be for the same vehicle but brand new for 2026. I was still within the return window for the CarMax purchase, and I simply wanted to compare my options. From the moment I arrived, my salesperson Yousuf Mahmoud treated me with genuine respect, patience, and professionalism. I even mentioned that I didn't want to waste his time because I was mostly asking questions, but he never made me feel that way. Instead, he encouraged me to see the car and suggested we take a test drive. After driving the vehicle, we sat down and discussed the numbers. What impressed me the most was how open the team was to a real and respectful negotiation. I had done my homework and came prepared with a number that I felt comfortable with, understanding that dealerships are businesses and also need to make a fair profit. I wasn't expecting unrealistic discounts -- I simply wanted a fair deal for both sides. At one point sales manager and senior salesperson even joined the conversation to help make the deal work, which showed me that they truly cared about finding a solution. Another factor that helped my decision was the current used car market. The difference between the used 2023 vehicle with 26,000 miles and a brand-new 2026 ended up being roughly around 11.5% /12% which made going with a new vehicle make much more sense for me. Beyond the negotiation itself, the level of hospitality I experienced was something I had never seen at a dealership before. They offered me water, and when I mentioned that I was cold they brought me tea and even asked what type of tea I preferred. Some members of the team even offered me a jacket because I was freezing that day. Later they even picked me up at the metro station so I could return to the dealership to pick up my car. Those gestures might seem small, but to me they showed genuine kindness and respect. As a woman walking into a dealership where most of the staff are men, I truly felt listened to, valued, and treated professionally throughout the entire process. In the end, I left with a brand-new 2026 Honda CR-V EX-L, and I couldn't be happier with both the car and the experience. I never thought I would say this because I usually dislike dealerships, but this team completely changed my perception. If any of my friends or family are ever looking for a Honda or even a quality used car, I will absolutely recommend Safford Honda Arlington and especially working with Yousuf Mahmoud. They made what is usually a stressful experience feel fair, comfortable, and genuinely positive.

Not honest and not the best customer service. Treats you like a number and tries to get you to sign…read moreup for more than you asked for. Ive emailed techs and the manager there with basic questions and no response.

Personable staff, clear communication, and comfortable sitting area with the option to walk around…read morethe corner to Simona.

Gosh, I really wish I had looked up their reviews before I took my car there just because they were…read morethe closest to me. I took my car in with a flat tire that had a slow leak. They ultimately recommended that I replace it and I permitted them to replace the back two tires to keep it balanced. My problem is that I had an appointment for that morning, and despite the appointments they had my car for seven full hours. 7 full hours on a Saturday. And I want to say that their staff are just the nicest people in the world and felt really bad that I had waited so long. But I just cannot believe that it took seven hours to change two tires, and when I got back to my car, I was surprised to see that they had neither provided a complementary vacuum on the inside nor any other small token of gratitude for never getting impatient with them while they had my car for, again, seven full hours. The next day, I got in my car and really had a shock when I realized that they hadn't even topped up the air in my front two tires. That is insane. These little details can make all the difference in customer service when you put me through a really shitty day where I had to cancel multiple plans and never even got mad at the staff for giving me new estimate after new estimate after new estimate and my car just sat and sat and sat for seven hours. I would give one star, but the guy behind the desk was just so nice, I'm giving adding one star on specifically for him