Personable staff, clear communication, and comfortable sitting area with the option to walk around the corner to Simona.

Lewis and his team did a fantastic job. Lewis was kind, great at listening to my concerns, offered options and I didn't feel pushed into any decision. Additionally, turnover time for the job was impressive. This is how customer service should be and I'm grateful to Lewis and his team! Thank you! read more

Gosh, I really wish I had looked up their reviews before I took my car there just because they were the closest to me. I took my car in with a flat tire that had a slow leak. They ultimately recommended that I replace it and I permitted them to replace the back two tires to keep it balanced. My problem is that I had an appointment for that morning, and despite the appointments they had my car for seven full hours. 7 full hours on a Saturday. And I want to say that their staff are just the nicest people in the world and felt really bad that I had waited so long. But I just cannot believe that it took seven hours to change two tires, and when I got back to my car, I was surprised to see that they had neither provided a complementary vacuum on the inside nor any other small token of gratitude for never getting impatient with them while they had my car for, again, seven full hours. The next day, I got in my car and really had a shock when I realized that they hadn't even topped up the air in my front two tires. That is insane. These little details can make all the difference in customer service when you put me through a really shitty day where I had to cancel multiple plans and never even got mad at the staff for giving me new estimate after new estimate after new estimate and my car just sat and sat and sat for seven hours. I would give one star, but the guy behind the desk was just so nice, I'm giving adding one star on specifically for him read more

If 0 stars were an option, that would better reflect this experience. This was my second time visiting this Mr. Tire location, and unfortunately, this experience has made me lose confidence in returning. I originally came in because there was a nail in my tire. Ronnie, the front desk associate, assured me this could be taken care of that day. After paying $538 for service, including new tires and an alignment, I later discovered that the tire with the nail had never been repaired or replaced. I was sent on my way believing the issue had been resolved, then ended up taking a road trip that involved 10 hours on the road with the nail still in my tire. Additionally I questioned why the two new tires were installed on the front of the vehicle, as I understood new tires are generally recommended for the rear for better stability. However, I assumed the team had a specific reason for the placement and trusted their professional judgment at the time. This created a serious safety concern and significantly disrupted my travel plans. Because the original issue was not properly addressed, I had to wait for AAA roadside assistance and continue driving on a spare tire. To their credit, their GM, Lewis, did provide two replacement tires and completed another alignment at no additional cost once the mistake was addressed. However, the original service failure still created a serious safety concern and significant inconvenience. As of now, I have not received a refund for the original $538 service and have escalated the matter to Mr. Tire's corporate office. The issues I paid to have addressed, a nail in my tire and a wheel alignment, were not properly resolved during the initial appointment despite being assured the work had been completed and the vehicle was safe to drive. Based on this experience, I would not return to or recommend this location. The level of service and lack of quality control were unacceptable, and this situation points to internal communication issues that need to be addressed. read more

Please, please avoid going here at all costs. I brought my car in with a flat tire hoping to get it replaced. The person working at the counter took a look at the car and told me that all my tires needed to be replaced and they were all from 2011. I knew this was a lie as I had gotten the tires changed more recently, but it had been a number of years so I still agreed to replacing all four tires. Less than a week after getting the new tires installed, two other tires came up flat (not the original flat tire). I brought the car in and the man working at the desk was extremely patronizing, resistant to answering my questions, and insisted on calling me "honey" and "dear" even after I asked him to stop. They told me that all four tires had issues with the valves and the sensor (which was never an issue before I brought the car into this shop). They tried to charge me, but I insisted I would not be paying to correct their poor installation. We agreed that they would fix the valves, but they would not fix the sensor without charging me. After they fixed the valves I noticed my car was making an extremely loud humming noise. I decided I was not going to return to this shop, so I brought the car into the dealership where they determined that the two front tires have wheel bearing issues and it is likely due to improper installation. Again, do not go here. Especially if you are a woman, I would 10000% avoid. read more

Be wary of timing here. I made an appointment for 11:30 am to replace a set of front tires. The car wasn't ready until 4 pm (4.5 hours in the shop)! I kept checking with them but they didn't appear concerned about the delays. They told me there were other cars in front of me. What is the point of making an appointment then? I do not recommend this place based on misleading timing. read more

Have you ever considered asking a random person on the street, with no qualifications, to change your oil? Would you, too, like to spend $1,100 and almost seize your engine and have your car at the dealership for weeks bc it begins profusely leaking oil?! You can have it all at Mr Tire! My $126 oil change, at which Mr Tire used the wrong cap/gauge, ultimately cost me $1,200 and I got no oil out of it! Fire Mr Tire. They also had the gall to tell Apple Card I never complained (after sending a FedEx with all relevant materials) so I wasn't even able to recoup the $126 for oil change. read more

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Have been coming here for over 10 years and was shocked by the horrible customer service. I called and made an appointment - got there and was told it wasn't really an appointment just a time to leave the car. I said ok. And was shocked as there was nowhere to park and leave my car except the paid spots. The guy (who claimed to be manager) said "well I hope you don't get a ticket" but we cannot find a place for you to park". I left. My family will be finding another place. read more

Got my car serviced and an oil change here. I dropped my car off and went off and grabbed lunch nearby. The service techs were very friendly and my car had been running well. It's a bit pricey but it was very convenient read more

Originally I ordered tires online but ended up getting the wrong set for my car. Mohamed walked me through how to return them and worked with me to find a set that was appropriate for my needs and budget! He had to order them but got them in same day so I could still receive the services I needed. Absolutely would recommend this Mr. Tire! read more

Needed my tire pressure checked, after rolling off a curb. Mohammad was curt at first when I walked in -- he was trying to resolve an issue with someone on the phone -- but as soon as he resolved that problem, he asked for my key and took care of it pronto. They were very busy as they only had one tech working that day, he'd explained. read more

Worst customer service ever. Front desk personnel is too rude and disrespectful. After waiting for 5-10 minutes for someone to appear at the front desk, I was trying to call someone from inside. A guy coming from inside was too too disrespectful. read more

Have been going here for years. Most recently got the pleasure of being helped by Mohamed. Not only did he get the wheel bearings and abs sensor replaced, but he took the time to walk me through all the other unrelated fault codes and made sure everything checked out before letting me check out at a more than fair price. Fantastic service, will definitely be back. Thank you Mohamed read more

I've been here twice, got quick, efficient service for a great price. Excellent communication and professionalism from everyone working there. Will be back for all oil changes, alignments, and any other needed service that they provide. Highly Recommend A++++ read more

Ran over a screw on my way into work and had to come in close to closing time. Incredibly fast and friendly service. Highly recommend!

如果你需要换油的话，我建议你去别的修车店换油。that's Chinese for "if you need an oil change, I recommend u hit up another shop to change the oil" These "moe-rons" changed my oil January 22, 2022 and forgot to record it in the system. If u look at the picture below under "date of service" they wrote 35000 （which is not a date!" and under "mileage at service" they wrote 3T000 (which is not a mileage!) which Makes no sense to me. So now 6 months later the oil change light just came on, says Oil life is down to 5%. But that doesn't make much since we use full synthetic, don't drive that much and full synthetic should last 7-10 months. So I called the shop two days ago to ask what the deal is and he looked up my name, number and license plate number and he couldn't find me. So they didn't record the last oil change. I also asked him about the sticker and why they wrote those weird numbers under date of service and he was useless, very rude, not friendly, not helpful, I think his name was George. They also have a lady there who is very rude herself. She got into an argument with an angry customer when I was there on January 22, 2022. She knows who she is. George told me she has been working there one year. So all I wanted to know was the date of the last oil change which I did find out on my own after talking to George. And then how many miles my car was at on the date of service and also when I will need the next oil change, like how many miles at next oil change. He was able to tell me nothing! Thanks guys. Never comin back. 88, Dave shinay Aka 小宋，也叫小卫，也叫一个很善良的人 嗯 我会说中文，而且我中国话说的很溜！哈哈哈 read more

Mr. Tire Auto Service Centers - Under "date of service" they wrote "35000" and under "mileage at service" they wrote "3T000".....clueless - Tires Near Me - Arlington, Virginia

Quickly and efficiently diagnosed my check engine light, staff was very helpful and pleasant.

I can not say enough positive things about this company and this place. I came in really upset about an issue with my car and the sales representative, Boubacar, was extremely patient and accommodating. Especially when I needed to retrieve an item from my car already in the shop. The prices can be steep but the service is quality and timely. 10/10!!!! read more

AVOID AT ALL COST. My first ever negative review. I'm not surprised to see the other one star reviews below .. I have gone here twice for a popped tire ( I am bad at hitting curbs while parking !) both times they've had me get other services. Ok fine. I've spent THOUSANDS of dollars here and come to find out one of my tires they put on has a nail with a white box around it. I have two babies in this car !!!!!!!!! We also found out they sold us the WRONG tire. We bought a defender and they put on a premiere tire but "don't know how it happened" they said they'd switch out that tire but not the one with the nail in it. I will update this review with a photo of the tire. I will also be contacting our family attorney. Do not go here. UPDATE: I went to pick my car up and they took out the nail and change the box to yellow.. I never authorized this. Dan claimed they changed my oil but my service light is still on so uh no you didn't. They just keep lying. Dan can't tell me how I got a Michelin Premiere instead of a Michelin Defender or how my car got a nail with a white square around it .. he literally said he's gotten plenty of cars with nails in the tires even forks. Yes, Dan, yes but not with a white box drawn around it. Clearly they put the wrong tire on my car TWICE read more

Mr. Tire Auto Service Centers - Tires Near Me - Arlington, Virginia

Store #769's customer service is poor. I submitted for a quote online. I recieved three confirmations - a text and two emails. I made an appointment. When I arrived, the rep said, I can't do it for that price. We would have to order the tires. I explained I got quote online and showed him. He just stared at his monitor. I mentioned there was a promo for a free oil change with the tire purchase. He said he didn't know anything about it. I said forget the oil change can you honor the quote or not? He continued to stare at the monitor. I said never mind, I will continue to shop for tires elsewhere. read more

If I could go lower than 1 star, I would. Took my car into Mr. Tire to get my brakes inspected. They called me the next day, and told me they had to break open my old wheel locks in order to inspect the brakes. This cost me $99 but felt valid. I got another call after that with the brake diagnosis. First, they told me that they ran out of lug nuts, so they returned my tire to me with 4/5 lug nuts installed. I was charged full price for an incomplete job. They quoted me a ridiculous price to get my brake pads and rotors replaced. When I told the agent that I needed to get another estimate for the work, he responded with a rude attitude. Don't give this place any business. read more

Always responsive. Staff are great including Obi and others. Bought 2 sets of tires from them. They always get the job done.

Mike @ Mr Tire + I embarked on the magic mystery tour to understand what was wrong with my a/c. They originally thought it was just the coolant, but after not fixing the issue, I came back and Mike was very attentive. He immediately did a thorough investigation of my car and identified the problem. The team was very communicative, giving updates and pricing before moving ahead with fixes. I appreciate their patience and attention to detail. Also benefit of location - very centrally located around courthouse so can easily drop off and walk back to metro if needed transportation elsewhere. read more

If you're looking to go somewhere in case of an emergency or a reliable business to go to this is not your place !!!! Literally caught a flat drove 2 miles there for them to tell me they will NOT HELP ME BECAUSE THEY CLOSE IN A HOUR !!!! Changed my spare in front of Mr Tire (while the employees watched me ) and drove to DC to get help !!! It literally took them 20 minutes in DC . Do not go to Mr Tire this is my 3rd bad experience with them go to local chain tire shops ! read more

Two words: Never Again. It took from 7 am until 3 PM for them to tell me that my tire couldn't be repaired -- and I had to call 3 times before I received that news. When I came in at 7, Felipe did a check to see if the tire could be ordered. He said it could be ordered and it would be there by Friday. That changed to next week when I picked the car up. To top it off, my car (ready for pick-up) was stack parked in the back lot. Felipe sent to guys to reorganize the cars so I could get mine, but no one bothered to tell me it had been done. And they talk about you if they think you don't understand. Casual disrespect. Never again will they get my busibess. read more

Mr. Tire Auto Service Centers - Tires Near Me - Arlington, Virginia

I had an appointment for 07:30 am, they took my car in at 8. The Stuff that works there appeared to me that they had no real ambition to work and friendliness looks different. They did the job, putting spacers on my car which I provided, yes. But what struck me was the price of labour/hr;.... $165,00 for less than one hour of work! WOW...!!! The spacers cost less than that.... Next time I"ll have my brand dealer work on my car, that"ll be cheaper. read more

I came here from Cincinnati for an audition needing emergency service on my car. The two guys working here on Sunday were extremely helpful and kind. They took me back to show me things wrong with my car that I can now go back home and fix. They replaced all four of my tires (a much needed thing to happen), alignment, did an oil change, a coolant flush and a great inspection. I was also even recommended a place to eat while all of the work was done which was a great place (Earls sandwiches). With the main guy working the front and assisting in the back and ONE guy working on the plethora of cars they had this day, they were able to get the work done in a little over two hours after I arrived. Highly recommend to anyone traveling. Get there early, they get busy quick! read more

I was headed out on a long 10 hour drive and needed my fluids and tires checked for the voyage. The team was warm and friendly and did a speedy job. I have been at this location many times but really appreciated this team! Thank you so much! read more

Avoid!!!! Thieves and scam artists. I took in my Jeep for an oil and filter change. I marked the filter with a Sharpie to make sure they changed the filter. As I suspected when I got home it wasn't changed!!! On the receipt I was clearly charged for a new filter. I called Dave and he said no problem, drop it off for the day and we will change the filter. NO THANKS! I demanded a refund, which I got. After catching them in the scam they weren't very apologetic and were rude. He put my on hold on the phone to ask the tech about it??! Wtf??!!!! Don't trust this place and avoid at all costs!! read more

Mr. Tire Auto Service Centers - Marks I put on filter to see if they were honest, they weren't. I was charged for a new filter! Complete scam! - Tires Near Me - Arlington, Virginia

I went to a Mr. Tire in Rosedale. Address is 8656 Pulaski Hwy. I had a screw in my tire. The girl in the frong said I will probably need a new tire. I said ok what's the price. She gave me a price of $136.00. When they were done this guy the manager said my price is $195.00, I said I was giving a price of $136.00. They still charge my me $173.99. I will never ever use these people again. I should have been giving the full price in the the beginning. Never again! read more

Made an appointment in the morning for (4) new tires and picked my time. When I showed up 7 hours after making the appointment I was told that they did have the tires in stock but could sell me ones that cost 80.00 more than the ones I wanted. No phone call or anything before I wasted time going to the appointment. Classic bait and switch. Never use this company. read more

Will never get my business. I had the courtesy to call ahead, just before 5p on a Saturday (today) for a friend who needed an oil change. I explained that he would be coming from DC near RFK and would take at least 20 mins to get there. But I was told to tell him to come on inside and he would be able to have his oil changed. The only reason we called was because everyone else was closing at 5p. And then at 5:33p I get a call from my friend that it's too late. When I called to see what had happened, explanation was 2 people came on before he got there and now they are all booked up. SO WHAT. I DON'T CARE IF 100 CARS SHOWED UP. YOU SAID YOU WOULD TAKE THE CAR. Now you will never have to worry about making promises you can't keep because neither of us will come to you. In fact, I personally will go out of my way to never come to your store and make sure nobody else will either. I predict this location will close in a year unless something changes, even if it means firing the manager who turned away my friend and didn't keep what was promised. Bye Felicia. read more

Mr. Tire Auto Service Centers - Timeline of texts. - Tires Near Me - Arlington, Virginia

AVOID! In this day and age of COVID 19 we all need to be careful and respective of people's protections. While the cashier counter has a Plexiglas partition between the employees and customers, NONE of the employees were wearing masks. When asked, 'aren't you supposed to be wearing masks.' The response of 'yeah, sometimes' from the slovenly employee was unacceptable. He then proceeded to touch his face multiple times while working the register and the paperwork. Even after asking him not to, he continued to do so. While the work done was, OK, the attitude to what is absolutely a REQUIREMENT by the state for employees to wear masks, for there to be social distancing, and for people to take responsibility during this pandemic, it is quite apparent that Mr. Tire is not upholding any of these requirements. Avoid. read more

I've been getting my tires replaced here for a number of years and have found this location and staff to be very good. The prices are always competitive, but they recently went out of their way to help me save money with a tire that was ruined by a knife after a few thousand miles, and I really appreciated the extra effort. Close to Court House metro so you can drop it off and pick up easily. read more

I blew a tire out on Sunday afternoon and Mohammed took me as a walk-in. He fixed my tire at a reasonable rate, was very easy to work with, and had me back on the road very quickly. I had a very positive experience here. read more

Got my tires replaced here, reasonably priced and got it done within a few hours. I also came back recently to have them check my tires. They off Lifetime Flat Repairs if you use their tires. Spoke to a guy on the phone the day before and he was able to set me up with an appointment the next morning. Picking up was easy, and customer satisfaction was good. Establishment was clean and organized. read more

-10 stars Melissa the general manager speaks arrogant to their customers. She got paid from their customer's money... but she didn't even get it. She is lazy, when she must do some work she says: "Ridiculous". She lies over the phone to the customer... Worst experience ever! Very much not recommend! They just leave your car for hours without touching it even you have appointment. read more

My husband dropped his truck off to have his new tires put on at 7:30 am. When he dropped it off in the morning before work they hadn't even place the order for his tires, but got told around 3 it would be done. After calling someone else for help because of failing to properly staff their shop, he was told 6:30-7:00 pm they would be finished, they close at 7:00.... So after showing up at 3:00 and getting told probably another 4 hours my husband sat there till 8:30 at night for his tires to be done! An hour an a half AFTER they closed business! Then for his inconvenience they discounted him a whooping $50. This establishment had my husbands truck for over 12 hours and they couldn't put 4 tires on due to over scheduling, and poor management of personnel on shift. read more

I had previously come to this Mr.Tire for the past 6 years for all of my oil changes, tire change, etc. This go around I was very disappointed with the service for multiple reasons. 1. When I made an appointment online it only allowed me to pick a time slot- so I chose 11-1. When I realized that this may mean that my time was 11am and I couldn't make it- I called to ask about if I could come at 12pm (as it wasn't an option when originally making the appointment. The person that I spoke with was not kind with the mix up and so I had to rebook it for another day- when doing so, he still had an attitude with me. 2. When I went for my oil change, they called to say that my brakes needed to be fixed. That was fine, as I hadn't done it in a while but they were going to be charging $1,200. This seemed very high so I brought it to a different place to get another estimate (which was a $400 difference in the end). 3. When I got to the second auto shop (not a Mr.Tire), someone from Mr.Tire called to let me know that someone that was working on my car left a tool under the hood of my car- BIG RED FLAG #1- very dangerous. They asked me if I could swoop back around to them so that they could get it out of my car. 4. When the second shop called to tell me my estimate, they asked if my car had previously been somewhere that day and I stated yes and told them about how I knew that a tool was in there - I had previously told the first person I talked to about this). He actually explained to me that they (Mr.Tire) did not put all the lug nuts back on one of my tires. One of my tires only had 2/5 lug nuts on the wheel. This was BIG RED FLAG #2. I am SO thankful that I went to another place that day- as driving around without lug nuts on a tire is very very dangerous. All of this to say, I will not be going back and if I can save someone from a very dangerous situation I hope this does. read more

STAY AWAY!!!! If I could give this place 0 stars I would. We were going to give this place our money and have them fix our brakes until the front desk lady was so disrespectful and talked down to me because I didn't know the terminology she was using. They also tried to tell us our we needed over $2,000's worth of repairs and when we said we didn't want to do all of that at this time the front desk lady called me an idiot. My fiancé went to pick up the car and she thought it was a good idea to tell him "whoever the women I was talking to on the phone was so rude" horrible customer service and scam artist at its finest. read more