Fabulous remount of my wife's ring. Highly recommend…read more Will use them again. Tom

This afternoon we stopped in at Renaissance while looking for a necklace and have to say that we…read moreenjoyed our time at the store. When we walked in we were quickly assisted by staff who made a point to try and find the perfect necklace. When we weren't able to find the one we were looking for, they told us that they would put a few together the next day so that we could see the options. This alone was incredible and we are excited to see what they come up with. This store also had an incredible selection of vintage jewelry. Overall the staff here is great, the merchandise is incredible, and the prices are reasonable. We will make it a point to stop here in the future as well as for our future necklace.

Prompt service , very knowlegable - handled our TAG Heur and Seikos. Batteries for all three and a…read moremovement for the TAG ($200 for the movement - typical price). I also have a solar Seiko, and could have replaced the capacitor (stores the electricity from the solar watchface) - but I haven't decided on that. They suggested I might want go send it to Seiko factory service, but I think I'll just have them do it. Only costs $34.

Walked in and spoke with a very knowledgable and nice Chris. We thought that our Family Heirloom…read morePocket Watch was broken but he showed us how to use it and gave a detailed history for free. Very honest and passionate. We will definitely bring anything watch related here!

I've recently shopped in Springfield for years for my jewelry. I Priced a heavy gold bracelet 60…read moregrams and I couldn't believe the price was $1200 less in Ware than Springfiel. Also, my wedding ring and diamond was $1800 less for the same exact diamond and band I had priced out in Springfield after I went to three places.No pressure or upsale ,made me very feel very comfortable.

I stopped in here today to have a watch re-sized to fit me. The jeweler measured my wrist and…read moreremoved links from the watch to fit me perfectly. He was able to resize the watch while I waited. I was in and out of the business in less than 10 minutes, AND the price was more than reasonable. While I waited, I took a walk around the showroom. There were many beautiful pieces of jewelry including very unique men's and women's rings. The service was friendly and courteous. I will most definitely do business there in the future.

I recently purchased my fiancé's engagement ring @ Day's Jewelers and I could not have been more…read morepleased with my experience. My lovely lady is very particular in what she likes, and typically gravitates towards "the finer things in life". She was simply looking online for settings that she liked and fell in love with a Michael M setting that just happened to be at Day's. I am from Ma, so the prospect of purchasing the ring in NH and avoiding the tax man was certainly an added bonus. Shortly after I secretly made my way up to NH to check out the setting that my lady picked out. Just as I expected it was beautiful (also one of the most expensive setting in the store), so I began early discussions with the salesman George. George was very helpful, and did not push me in the slightest. I told George that I would need a few days to think about making this large purchase, and that he could call me in a couple days. George called a few day later and we made an appointment for me to come in and check out a center stone. On my second visit George pulled out a few 1 ct. (the setting was made for a 1 ct center stone) and they were all beautiful, but I knew I would have to go a bit larger. That is when the quality of Day's stood out! George came out with a stunning 1.54 ct Biro88 diamond and I immediately felt the need to put my sunglasses on. As a lady in the store said when she walked past us at the counter "that diamond is spitting fire right now"! Boom! Sold! Now it was a matter of talking price. I went into the process with a fair budget in mind, but after going through the process, I quickly realized that my preset budget was not realistic for the setting and center stone I had picked out. I told George that $20K would probably not be doable, but that I really wanted that ring! George called the manager over (Joe) and asked him if he could do anything for me in terms of the price. Obviously I knew they wouldn't be able to know $5K off the price, but let's just say they worked with me enough to where I felt comfortable. We completed the transaction that day. Since the setting I picked out was made for a smaller center stone; the setting, and center stone needed to be sent out to Michael M in California to have a custom setting made around the stone. Joe explained to me that the process would take approx. 3 weeks to complete the ring. In that 3 week period I found myself questioning my purchase so I began pestering Joe with questions/concerns. To Joe's credit he handled all of my concerns/questions with the utmost respect, and professionalism. He was able to calm my nerves and assure me that I had purchased an amazing ring. Three weeks later (the exact day they estimated the ring to be completed) I picked up the ring, and it is AMAZING! I proposed that night, and when I say that she is in love with this ring, that is only because I can not find the words to properly describe her joy with the ring. She literally gets compliments on this ring every single day! Throughout this process I became extremely frustrated with everyone and their brother telling me "you need to go to my guy, he is the best, and he will give you a great price". Needless to say, I am happy to say that I now have "a guy", and Day's jewelers will be getting my business going forward. I would highly recommend this company to anyone that asks. They do everything in their power to keep their customers happy.

If you have any platinum jewelry do NOT take it here. I had a platinum engagement ring resized here…read moreand they never reinforced the diamond so the entire top of the diamond fell off! I had to send it back to Frederick and Goldman for them to take care of their mistake. Also when dropping the ring off we told them please do not get rid of the inscription. I understand resizing can get rid of those but at least warn people. They didn't tell us there was a chance to get rid of it and never bothered to tell us when we picked it up that it was gone. When we noticed they offered to engrave it there- so when they did that it was completely crooked and huge on the ring. It looked terrible!

Karen is a wonderful, helpful owner. Friendly service. Great with gift suggestions. My husband went…read morein before Christmas and picked something out for me. When he brought it to the register Karen asked "Is this for your daughter or your wife?" He told her it was for me and she told him "Your daughter likes those kind of earrings, but your wife would like these other styles better." She was absolutely right! A lovely assortment of moderately priced, attractive jewelry. Something for everyone, especially Williams College students and alum.

Mrs. Goodman is the BEST and I've been going there most of my life. When I was a kid trying to get…read moremy mom something nice and paying with a bunch of ones she'd help me find something beautiful in my price range. When I was a broke college student and bought my brother a pair of fancy cuff links I could barely afford she engraved his initials for free. She knows EXACTLY what kind of jewelry my mom and like so when my (clueless) dad goes in to buy one of us a present Karen always picks out the perfect gift for him. Recently she was able to repair my engagement ring, and made the stone more secure without damaging any of the beautiful detail work (which another jeweler had told me was impossible). Her customer service is superb which is why I still like to go to her even though I live three hours away.

Great service! Able to repair both of my watches well! Would recommend to anyone looking for high…read morequality work

I broke my gold chain and they were quick to help me and the price was more than reasonable. I…read morehighly recommend coming here for quick, friendly service!

Have several watches from Fossil and received another for Christmas and needed to have a link…read moreinstalled... Walked right in & they added no charge (first 2 links are free) and was out of there in 5 minutes.. Super friendly & they are always having great sales!

I have a watch I bought from this location a year ago that I needed to get an extra link added to…read moreto lengthen the band. I called in a few hours before heading to the store to make sure that they would be able to do this because I live far. An employee told me over the phone that as long as the band was a common design, they should have links that they can use to lengthen my band for me. I drove an hour and a half to the store and when I walked in, an older male employee asked if I needed help. I explained the situation and he asked me why anyone would tell me that they could add a link. He said that they don't do that and that I would need to call customer service to request links. I said that I spoke with someone on the phone who told me that I could come in, which is why I drove an hour and a half to the store. He was extremely rude and said that he doesn't know why someone would tell me that, as if I hadn't spoken to a fellow employee just a few hours before.