Favorite firestone hands down. They take good care of me and…read moredont try to sell me on things I dont need. Manny and Chris are very professional. Def recommend getting the firestone card because theres discounts for using it. I also have lifetime alignment and it saves me alot of money. Paying a one time fee of 200 is better than paying every time you need an alignment. If youre anything like me (oopsie im an asapargus) then youll need the alignments. Who put that curb there?

Unprofessional and extremely inconsiderate. I called and asked specifically when they would have…read moretime to see me they scheduled me for 10AM. I am very short on time. They say theyll call me when it's ready within an hour. 11:30AM comes, they haven't even looked at my car. Why would you schedule me for 10AM if you dont have availability? Again I am super short on time when I called they said it would take an hour I planned my entire day around it taking an hour and a half, 2 hours later they havent even looked at it. This completely derailed my entire day. They were totally inconsiderate with my time.

Quick and easy. The staff is always great and efficient. I've been bring my vehicles here for oil…read morechanges for years. Fyi, go to Costco for $25 off on $100 gift cards.

TLDR: Drained my car of oil before quoting a ludicrous price…read more Went there for an oil change. The technician told me my car requires synthetic oil (it doesn't), so an oil change would cost $120? When I said it's never received synthetic oil in 17 years, the technician said they were out of conventional oil. I said, "Okay, no big deal. Nevermind." At that point, he changed his story and said conventional oil was in stock, but the oil change would still cost $90. I declined again. Only then did he tell me my car had already been drained of oil, the implication being that leaving without paying for a service I hadn't authorized was not optional. At this point, another technician came over and became confrontational, repeatedly asking, "You asked for an oil change, right?" When I told him I wasn't paying $90 for a simple oil change, he said, "Well you're going to have to pay for four quarts of oil." I then pointed out they hadn't put any oil in my car, so they couldn't charge me for anything. No service had been rendered. The technician then said, "Well, the manager just went on lunch. You'll have to wait until he gets back." I said I wasn't waiting for anyone, and I wasn't going to sit in my car indefinitely because they began work before providing a quote. I wasn't going to be strong-armed into a price I never would've agreed to had they been upfront. I told him I was calling the police. The technician said, "Go ahead, call them!" It was astonishingly unprofessional. The California Automotive Repair Act requires shops to provide a clear price estimate for parts and labor before beginning a job. Work cannot legally commence until the customer provides authorization. Based on my understanding, the events I experienced violated that law and my right as a consumer to make an informed decision before any repairs. Upon my mention of the police, another technician filled my car with enough oil to take it elsewhere where I got a standard oil change for $56 after tax. I would recommend avoiding this place, especially for those vulnerable to high-pressure sales tactics. I'll be reporting them to the Bureau of Automotive Repair.

Helpful employees, quality work, honest!!!!! I drive from…read moremany cities away to have work done here! Best price for smog check.

I was literally running on fumes in my little KIA but luckily this gas station was close to the…read morefreeway offramp. The station is very nice and clean and the price was just right.

The team at Toyota Pasadena are absolutely incredible! Miguel went above and beyond, showing me…read morenothing but kindness. As did Carlos! They really helped me get on my feet in a time of need - something I will forever be grateful to them for. I cannot recommend this dealership enough!! (Thank you guys!)

I had a good experience working with Patron at Toyota of Pasadena! He was friendly, professional,…read moreknowledgeable, and made the entire car-buying process feel easy and stress-free. He took the time to answer all of my questions, was never pushy. Patron was patient, helpful, and made the experience so much better than I expected. I truly appreciate all of his help and would definitely recommend him to anyone looking for a used Toyota. I highly recommend asking for Patron! Also, Alex was great from the financing dept.

I have been a loyal, regular customer at this shop for years, but I will not be returning for any…read morefuture services. During my 100k-mile service, I was invoiced and charged $15.50 per spark plug for factory "OEM Spark Plugs." My car recently suffered a cylinder 4 misfire. When I pulled the plug to fix the issue myself, I discovered they had actually installed a cheaper, aftermarket Autolite XP5683 plug instead of the factory NGK plug my car requires.When I confronted the owner and the mechanics with my original receipt and the incorrect part, they refused to take accountability. The mechanics tried to argue that "OEM just means the part fits the car" to rewrite industry definitions, and the owner tried to pass off a standard synthetic oil change as a premium favor to smooth things over. When I called out their lack of professional principles, they shut down the conversation because it was "getting too deep." They charged me a premium price for a factory part I did not receive, and it made me question all the other times that my car has been serviced here. I feel that I can no longer trust them. They value deceptive billing over long-term customer loyalty. Check your receipts and your parts if you use this garage.

I happened to be in the area for a class and when I came out my tire was almost flat, I drove to…read morethe closest gas station, and they helped out asap. Very nice service and did not charge me.

This place is one of the few places I would trust with my car. The workers here are really friendly…read moreand wont take advantage of people who dont know about cars. The first time I was here was because another shop "fixed" my car but did an incomplete job. The guys here were more than happy to help at no charge. Ever since then, I've been coming here for my car troubles.

I went here to get an alignment done for my Acura RSX Type-s. The only issue I had before going to…read morethis place was that the steering wheel was slightly off form the center. They did an alignment and now the cars pulls to the right even at 30 MPH. They told me it does that because my car is front wheel drive!!! I know what torque steer is. Torque steer only happens on hard accelerations. My car was pulling no matter if it was in neutral or in a gear. Anyway I could not solve my problem here and went to another professional mechanic. There prices are crazy too!!

Was on the freeway when I noticed my tire was loosing air , came to the nearest tire shop , came…read morewith my own tire and they charged me 35$ for the installment don't come to this tire shop especially if you bring your own tire after he installed it he told me that my tire was big n wide that no one would install it I highly do not recommend this tire shop

Had a flat. Asked them to take a picture of the flat for my warranty claim. They quoted me 252 for…read moreone tire over the phone. I agreed. Got there and my car was on the left. They told me it was actually 275. I said fine and paid. Asked them for a statement stating which tire was replaced for the warranty. Guy said he could provide but would have to charge me an extra 30 dollars in taxes for it. Not as trustworthy shop. Avoid if possible.

Repaired my Run Flat tire in a flash. Reasonable price. Excellent! Friendly fast service. I went…read moreto 4 other places without success

My boyfriend and his mom stopped by to get their tires checked out. Before they could even really…read moresay anything, the workers that came out were extremely rude to them. DONT COME HERE GO ELSEWHERE.