Literally the kindest staff member ever. We picked up a nail in the rain and were in a bind to get home. We had an appointment with Pep Boys, but they rudely turned us away even after we showed our confirmation text. We had zero appointment with Firestone, and they were already closed -- yet Alex still stepped in to help us. He checked our tire and let us know it was repairable, but since the shop was closed, they could only fix it the next day. Because we live far away and needed to get back that night, Alex filled our tire with enough air to safely make it to another shop in the area. We're super thankful for Alex. His kindness turned a stressful situation around, and we'll definitely choose Firestone for any future emergencies thanks to their great customer service. read more

Scam!!! Sold me used tires as "new". This place is a scam. I paid for brand new tires, but they installed used ones without telling me. I only found out later when I tried to sell my car, other professionals could tell immediately the tires were secondhand. I called them, and they refused to admit it. Charging for new tires but installing used ones is fraud. Do not trust them. Be careful or you'll get scammed like I did. read more

We had our brakes replaced here in September. By July--less than a year later and under 13,000 miles--the left pad was screeching and the rotor showed visible damage. When I brought the car in, they confirmed the warranty is 12 months or 12,000 miles. Since I was just over the mileage, they said nothing would be covered and I'd have to pay out of pocket. I appreciated the upfront answer--I asked directly so I wouldn't waste time waiting around, and they were clear. That said, it's concerning that the brakes wore out this quickly. While driving conditions matter, I suspect the original work wasn't done properly. The staff was professional, though not especially welcoming. If you bring your car here, be aware: the warranty has a hard cutoff, and the workmanship may not hold up as long as expected. read more

Octavio and Eddie were great! My wife's 2022 Subaru needed new tires and alignment, we had a bad experience with the dealership. I am a car guy, Octavio and Eddie were super honest and straightforward so I trust this place! The dealership, not so much.... read more

I had an emergency flat tire and the staff at Firestone Tire & Auto Care were absolutely amazing. Octavio and Emiliano They were kind, knowledgeable, and made a stressful situation so much easier. Great customer service and a great team -- I truly appreciate their help and highly recommend this location! read more

I went 2 times in 6 months for oil change and both times I was told to change my brakes fluid: the first time I did because I believed them, I didn't know if the first owner of my car had ever changed it so I trusted them, but the second time I realized it was a scam, it has to be changed every 40,000 miles or 2/3 years and it was only 6 months after I changed it and 4,000 miles. I was also told to do tire alignement, I went to a tire shop and they said my tires were perfectly aligned. If they wouldn't try to steal your money, the service overall is okay, but you need to be more honest with your customers guys. read more

had a nail in my tire and they patched me up with excellent customer service. Shout out to Austin and Frankie! Great communication and value. read more

I walked in for a quote on 4 tires plus alignment and Skye was able to help me. The price for four Bridgestone Turanza's were more than reasonable. I will return promptly for their business once I have the cash in hand. Great customer service and a very clean lobby/ waiting area. read more

Went to get my engine checked , I was able to find the issues and Emiliano was very professional, explained the problem clearly and patiently until he saw that I understood. Highly recommended this locale and it's competent and knowledgeable staff. read more

Came in to this location after a horrible experience the previous week at the Alhambra location. Service was decent. I say decent because in the morning Austin was helpful. When it came time closer to afternoon, staff switched out and the two guys in the front were awful. Not helpful at all. I told them after I received the car back the wipers seemed short from the old ones, they tell me that's what they got on the system when I googled it it's a different size. The guys that were there didn't seem like they wanted to be there and that you're a nuisance to them. They just wanted to sit around and chat. Later on, I had paid for an inspection of the car to see the tire and brake levels to plan out when I need to get those serviced. I never received that report despite calling and asking for it again the following days. All they send is the invoice. Even when leaving that day they said they would email me everything and that never came. read more

Came to this Firestone's years ago and they helped me fix my car same day. Great service and get me up to date during the process. So I come back because of my first experience; it definitely was the complete opposite today. Came in for a simple oils change and tire rotation. I thank them for finding a nail in my tire; but am having a difficult time believing it had to take them 4 hours to get it done. Came in at 1:30 and got my car back at 5:40. But for $65, I can deal with the time. Biggest reason for the 3 star: brought two cars; the second one, we were advised to get new tires and that our coolant was low and needed to to be flushed as well. So opted in for both services. Being a former service advisor myself, I would also want to know why it's low and look for a leak. But this place did not; instead they conducted the flush without verifying if there's a leak. After the flush was done, we were told there's a leak in our coolant system. We were emailed out invoices; and noticed we were still charges a tire rotation after buying 4 new tires. My biggest complaint is; if you are going to charge a premium cost to the services offered; please have the premium services and the proper certified technicians to do so. A drain and fill should be charge/referred to as a flush when your business does not have a coolant exchanger to conduct the flush correctly. read more

Nice guys but not enough of them. Scheduled an oil change at 9am and three hours later, they finally get to it. Usually I expect an hour or two at most but it took nearly 4 hrs to finish an oil change on a Hyundai. Again, guys were nice but not enough of them. read more

I really wasted 2 hours on an oil change. Said it was 15 mins before my turn when I arrived. Huge disappointment. They actually tried calling me over an hour after arrival even though I was sitting right in front of them. Didn't realize I had a call from them and learned that they never started my service about 2 hours after the fact. Why would I expect a call when I'm in the waiting room and no one told me to accept one. Worst service experience at a business in a long time. read more

Firestone Complete Auto Care - Business - Tires Near Me - Pasadena, California

Made online appt. Showed up and was advised it would take approx 1.5 hours. So I waited 1.5 hrs. I look in the parking lot and car is still there. I asked how much longer, he told me it was 1.5 hr wait I told him it's already been 1.5 hrs, he told me I was in the queue. What's the point of making appointment. Useless. read more

Do NOT waste you're time here. I walked in at 1pm and all I needed was a nail taken out of my tire. I was old it wouldn't take more than an hour with only one car ahead of me. A BUNCH OF BS!!! They pulled my car up and pulled the tire off and it sat, for over an hour and 45 min before I started to get really upset. When I asked what the delay was, they said there was still ONE CAR AHEAD OF ME.... WTH! If I would have known would be sitting here over for over 2 hours I would have left before the took the tire off and trapped me here..... now it's 2 hours and 10 min.... The clock is still ticking....... read more

TL/DR: Dent my door, broke my glovebox and dismissed me entirely. - It took three appointments before they were able to perform my alignment, each time I had to come to the store to find the store was closing early, or there wasn't enough time - I booked each appointment in advance and the store accepted each, and no one warned me not to come. - Wheel alignment was performed well. *Dent in Car Door* - In the process of performing the alignment a dent was put in my rear-passenger door which also chipped/scuffed the paint. The damage was mild but still irritating. I informed the site manager immediately as I got my car back, he called in the technician who insisted "he didn't even touch my door". They felt satisfied with the outcome and I got no where with the store after that. They directed me to go online to file a claim and clammed up after that. *Broken Glove Box* - A few days after, I opened my glove box and it dropped (the slow release wasn't working). On inspection, the plastic that the slow-release hooks into was broken off as though the glove box was forced out. (I change my air filter which is behind it, so I'm aware you need to unhook it before pulling the glove box out - but clearly the technician was not). There was no way the technician broke this tab and did not realize it - he chose not to say anything. I epoxy-ed it back on. - I filed a claim with Firestone online, got a claim number, and they said they'd reach out to me via phone - no word in over a week. At this point its no longer worth the effort, I've taken about $600-800 in damages and wasted a substantial amount of time. read more

Firestone Complete Auto Care - Broken glove box tab, epoxy-ed back on. - Tires Near Me - Pasadena, California

Customer service from the young guy at the front desk is very good and he helped me with purchasing new tires. I initially had gone across the street to pep boys were it was not a friendly experience and I was not able to get what I needed for my vehicle. I'm glad I made the choice to come here instead of waiting for Pep boys to provide me with the service. read more

Went for a tire alignment and shortly thereafter my car started making a high pitched squealing noise and started shaking when I turn it on.

Needed to get a flat tire replaced. Overall was a quick, painless, and cheap fix. Demitri and Octavio had helped me out and both were incredibly pleasant to work with. I recommend coming her for your car needs! Thank you both read more

I can't speak highly enough about Firestone on Colorado. They were so courteous and told me everything that was going on. I have had all tires replaced there for my car and my husband's sports car and always a good experience. They always seem to give the car back in better shape all around than when we left it. They're just amazing. read more

An hour ago, they changed two of my tires, and when it was time to pay, they told me they don't accept Apple Pay, Zelle, or Venmo. They're definitely not up to date. My suggestion is at least a SIGN so we're prepared when picking up our vehicles. It's really annoying.and I'm so upset for the inconvenience caused. read more

I had one of the most worst experiences during my visit on Saturday, Dec 23rd at 9am. The store location is 1110 E Colorado Blvd, Pasadena, CA 91106-1403 I was in for a 4 wheel alignment and your representative told me I add to pay an additional $10 to check if they can do the alignment due to my car being 1994. That's one of my issues Another issue is that if my car can be aligned then $10 cannot be use towards the alignment cost. Checking the alignment and doing the alignment should not be an extra cost. Needless to say I will never be returning to any of your stores and I will let me friends and family know of my awful experience as well. Please review your policies and procedures read more

I went to Firestone for several years with good service, but my last appointment was horrible and I will never go there again. They patched a tire, which quickly went flat. Rather than take responsibility, they told me that if I could get the car there (which I couldn't, since you can't drive on a totally flat tire) and if I could prove that it was the same tire they had patched, they would fix it. When I asked for them to have it towed, since I couldn't drive there, they refused. The manager never called me to fix their mistake and it took many calls to their national customer service line to get a new tire put on. If you go here, you better hope they get things right the first time, as they won't take any responsibility to fix their mistakes. It's too bad, as I had a good experience there for several years, but I will never go there again. read more

Firestone Complete Auto Care - Tires Near Me - Pasadena, California

So starting off i would like to thank Travis and his team members for them taking care of my repairs to my 2018 Subaru forester 2.5 premium. The two major repairs they have done have been handle in a timely manner and prices are slightly better than my usual service center. Well overall I'm thinking that Firestone Complete Auto Care is probably going to be 1st on my list for my next services. P.S ask about any specials or in my case Senior Discounts. Once again thank you to Travis and his team members. read more

Firestone/Pasadena has been taking GREAT care of my 2022 Tesla, since I got my Model 3 through Hertz/Uber. I drive over 5,000 miles per month as a Tesla "Diamond Driver" and Firestone's Pasadena location is an amazing. Manager (Travis) and his team are efficient and professional, and get me back on the road as quick as possible. read more

Firestone Complete Auto Care - My Tesla Firestone/Pasadena - Tires Near Me - Pasadena, California

Charged me 40 dollars to order oe tire and when I come to install they said they never charged me and not in the computer. So I showed them the record and they didn't even say sorry about that. Bad service and bad attitude for no reason. They just lost a customer with a fleet of vehicles read more

5 STARS ***** I had made an appt at Pep Boys to have new wiper blades installed on my Jeep Grand Cherokee. Upon arrival I was told a different price and that they didn't have parts in stock but that I could go buy parts elsewhere and they would install! I drove across the street to Firestone without an appt. Firestone had the parts in stock, beat Pep Boys installed price, and did the work immediately! Octavio and Travis were very professional and kind. I will definitely return for future service of our vehicles. read more

Crooks. Thieves. Conmen. There's a coupon for a $39.99 full synthetic oil change on their website. I clicked to use the coupon, then clicked through to make an appointment at that specific location; this coupon is literally the only reason I went there for my oil change. When I arrived, I said that I had the $39.99 coupon; the guy said he would apply it. An hour later, when I returned for pickup, my bill was over $90. The guy at the register (not the previous guy) said the coupon was only for traditional oil. Nope! Showed him the coupon. He went and spoke to the manager, returned, said, "If you read the fine print, you'll see it's at select locations." I asked to speak to the manager myself (apologizing profusely for being "that guy"), who told me they wouldn't honor the coupon and offered to discount down to $76, still nearly double the advertised price. Absolute scumbag business practices. Go literally anywhere else. read more

Came here last Thursday because I discovered a nail in my tire. I called around to see who was open at 7:00am and Firestone came up . So I rushed over there I was helped right away. Waited no longer than 20 min. I asked how much it was and the employee there i think his name was Travis said there was no charge. I was like wow that is cool especially nowadays I was so grateful . So I will definitely recommend this place to friends and family. read more

Brought in my 2011 Acura RDX for oil change and alignment. My appointment was for 8am and finally my vehicle was looked at after 10am, but normally they are good with time, but I guess they were busy even with appointment. Again been coming here almost 10+ years with my vehicle and wifey's too. Overall will continue to come here, because staff is always nice and professional. I just hope they do better giving me updates while waiting or even after coming back from a long walk. read more

Firestone Complete Auto Care - Inside the store waiting on vehicle service for oil change and alignment by appointment at 8am. Now it's 10am. - Tires Near Me - Pasadena, California

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3/1/23 Update: I was told a "regional manager" by the name of Carlos would contact me to discuss the issue. Well guess what? After multiple attempts, could not get a hold of this individual. Finally decided to put a dispute with my credit card company, and this pathetic excuse of a business kept fighting back, even with all the documentation I provided. Finally, got my money back. I should not have had to pull teeth simply because this place does not honor their own warranty. Stay far away from this place. read more

I had a flat tire on Wednesday and went to Firestone Pasadena (1110 E Colorado Blvd, Pasadena, CA 91106) to have it replaced. I then called a towing service to transport my car to the store. When the tow truck arrived, they inflated my tires, and I noticed the sensor reading on my screen. My car need a run-flat tire. However, later, when I arrived at the store, they don't have run-flat tire in stock. So technician assured me that a regular tire would suffice and there would be no risk in using it. And he told me the run-flat tire cannot be repaired. However, after he changed the tire, my car's tire pressure warning continued to indicate low pressure, and the sensor failed to display any readings. The firestone's manager Travis Grover attempted to reset it and advised me to drive and wait for the resetting process. After driving for an hour to the Lexus store, the tire pressure warning persisted, with no tire pressure readings displayed. I contacted Lexus for an inspection, and they reported that my sensor was completely missing. In addition, the Lexus technician informed me that a regular tire is not suitable for my car and that run-flat tires actually can be repaired. I believe the Firestone technician was attempting to deceive and trigger me into making a purchase. Furthermore, I noticed that the car was not very stable when driving with the regular tire. Then I took off the regular tire and got a run-flat tire in Lexus official store. I returned to the Firestone store on Friday, where they claimed to have seen the sensor and provided me with a report as evidence. However, on Saturday morning, I came back to the firestone store, and they changed their words and said the sensor was not present when I initially arrived to have the tire changed. It's ridiculous, they even gave me a report to state the sensor was there. If the sensor wasn't there when I arrived, how it showed the number of tire pressure on screen when the towing service inflated my tires, and why they didn't report the missing of the sensor. I have a report from Lexus confirming the absence of the sensor on Friday afternoon, as well as a report from Firestone stating that the sensor was indeed there on Friday night. I reasonable suspect that something happened to my sensor while it was in Firestone's. read more

Firestone Complete Auto Care - Tires Near Me - Pasadena, California

I needed an oil change and tire rotation before going on a road trip and was a little pressed for time. I made an appointment a few days before and managed to get an early morning booking. I arrived early, they took my car right away and in a little over an hour my car was done! The man working at the front desk helped me decide between a blend and synthetic oil for my Prius C and explained the differences well enough for me to understand. My car took a little longer than usual because they needed to get a filter that they did not have on hand but it was still much faster than the Toyota Dealership that I went to last time! I'm looking forward to coming here again and I was very happy with the service. read more

These guys claim they can't align lifted or lowered vehicles. Lowered I understand because they become difficult to load on to the car lift required for the alignment...but a 1.5inch lift over stock? Give me a break. The mechanics are too lazy to even get up to check out the car. If I hadn't mentioned the lift they probably would have called me back 2 hours later just to tell me they won't do the alignment. Instead they focus on pushing tires and credit cards on people just to stay afloat. Firestone, you're throwing away business. There was no one in there except I and one other vehicle. Never coming back, never recommending your business. read more

I stopped in on my way home from work yesterday because my low tire pressure light came on and the air machine at the Chevron on Colorado and Hill was out of order. The mechanic was super helpful and added air to all my tires. Great service and I'll be back again for other auto services! read more

Came here on a busy Friday afternoon to get a maintenance check on the Tesla and get a front drivers side tire replaced because of 2 bubbles on it. Dimitri the desk guy, Austin the intake guy, and Erick the guy who actually changed my tires were all great!! Thanks guys for the expedited service...I appreciate you I'll definitely be back in the future!! Thanks for the coffee and clean restroom too! The Office Depot sign is covering your sign from one side of the street. Might need to make your sign taller to be clearly visible from both sides. read more

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I'm sitting here waiting for my car to be serviced for an alignment...made an appointment for 11:00am. They said I should be in and out in 1 hour. Got here at 10:45am. No cars in the alignment bay. It's now 12:00pm and my car has still not been serviced. What's the point of making an appt? I voiced my concern to the service rep and he kept saying my car is next. Yet, when I look at the bay, it's another car getting in before me. I'll complain to the manager, but I highly doubt I'll get a better response since the manager is not around!!! read more

Two stars because they were fast but they included a warranty without telling me and then said it comes with the product which was a lie. This is why Firestone gets such bad reviews. I gave you a chance but you proved to be as bad as the hidden camera scams you have been caught on over the years. Nothing has changed. read more

I'm glad I came here. They have great service and friendly staff..super busy place tho.

Poor customer service. Disrespectful to women. Do not recommend at all. Plenty of other places you can go and get capable tire service without experiencing or witnessing awful, sexist behavior from the employees. Do better, Firestone. read more