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    Firestone Complete Auto Care

    3.4 (229 reviews)
    Open 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Tire balancing

    Tire installation

    Tire Pressure Monitoring System repair

    Tire repair

    Tire rotation

    Firestone Complete Auto Care Photos

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    I really wasted 2 hours on an oil change. Said it was 15 mins before my turn when I arrived. Huge disappointment. They actually tried calling me over an hour after arrival even though I was sitting right in front of them. Didn't realize I had a call from them and learned that they never started my service about 2 hours after the fact. Why would I expect a call when I'm in the waiting room and no one told me to accept one. Worst service experience at a business in a long time.

    Broken glove box tab, epoxy-ed back on.
    Daniel G.

    TL/DR: Dent my door, broke my glovebox and dismissed me entirely. - It took three appointments before they were able to perform my alignment, each time I had to come to the store to find the store was closing early, or there wasn't enough time - I booked each appointment in advance and the store accepted each, and no one warned me not to come. - Wheel alignment was performed well. *Dent in Car Door* - In the process of performing the alignment a dent was put in my rear-passenger door which also chipped/scuffed the paint. The damage was mild but still irritating. I informed the site manager immediately as I got my car back, he called in the technician who insisted "he didn't even touch my door". They felt satisfied with the outcome and I got no where with the store after that. They directed me to go online to file a claim and clammed up after that. *Broken Glove Box* - A few days after, I opened my glove box and it dropped (the slow release wasn't working). On inspection, the plastic that the slow-release hooks into was broken off as though the glove box was forced out. (I change my air filter which is behind it, so I'm aware you need to unhook it before pulling the glove box out - but clearly the technician was not). There was no way the technician broke this tab and did not realize it - he chose not to say anything. I epoxy-ed it back on. - I filed a claim with Firestone online, got a claim number, and they said they'd reach out to me via phone - no word in over a week. At this point its no longer worth the effort, I've taken about $600-800 in damages and wasted a substantial amount of time.

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    1 year ago

    Went for a tire alignment and shortly thereafter my car started making a high pitched squealing noise and started shaking when I turn it on.

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    3 years ago

    I'm glad I came here. They have great service and friendly staff..super busy place tho.

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    Page 1 of 6

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Octavio and Emiliano They were kind, knowledgeable, and made a stressful situation so much easier.

    Mentioned in 4 reviews

    Read more highlights

    Advanced Mufflers and Auto Repair

    Advanced Mufflers and Auto Repair

    (124 reviews)

    I was charged $688 for a muffler and 2.25 straight pipe install. I was told that the muffler was a…read more50 series Flow Master for $180. After I pickup my supra I noticed the exhaust sound wasn't consistent which Flow Master and lifted the car to discover a generic no brand muffler and very poor welded job. When I confronted Omar, he said that despite my muffler not saying it was a Flow Master. I called Flowmaster the company to confirm, and they let me know they do not create Flowmaster mufflers without the Flowmaster brand emblem. Advance Muffler also had installed a 'magma flow" muffler on my son's Acura Integra a few months back so I also lifted his car to find that his muffler was also generic with no brand markings. I spoke to Omar about the situation and he refunded my Supra install and stated he is not a muffler guy and didn't know. I believe this shop often claims to sell you brand name mufflers, like Flowmaster at a premium price and installs generic no name mufflers not expecting customers to ever check.

    Best customer service I've ever had in Pasadena. Special thanks to Omar and his crew for making…read morethings happen. They helped me find the rare parts I needed for a classic car. They priced everything fairly and met me lower than market price. They finished the installation in a timely manner. Truly an amazing business that helps its community. If you have any car questions or need basic service done, please give them your business. Thank you again for all you guys do.

    Firestone Complete Auto Care - tires - Updated May 2026

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