This might be the most uncaring office I have ever worked with. I am a physician and would never…read moretreat patients this way. I understand being busy. I am also busy and have a 3 month wait for non urgent patients. But when you have established patients with urgent concerns you accommodate them in an urgent fashion. 3 weeks is not urgent. A 13 year old with a new onset raised itchy facial rash is not something that can wait 3 weeks. I told them this is not up to my expectations of care and is poor patient care and they said "we are sorry to hear that but we do understand if you will need to see another dermatologist. We have a lot of urgent concerns that has been requesting to schedule but we cannot accommodate everyone." Wow. As a physician I am appalled. I would never let my staff say this to a patient!

I love Dr. Chaudhari! It's clear that she really cares about her patients and is very knowledgable…read moreand well trained. She has helped me tremendously in getting my eczema under control over the past 2 years and was also really helpful with a nail issue that I had earlier this year. Her and her staff are the best!

Jared was super in assisting me b/c I am in a wheelchair; he explained m9hs treatment very wellread more

I had a very frustrating experience with Golden State Dermatology this morning, and my biggest…read moreconcern is less about one individual employee and more about how the practice appears to be staffing and managing its front desk. I had a confirmed 8:00 a.m. appointment and took the day off work specifically to attend it. When I arrived, the front desk was clearly overwhelmed with multiple patients checking in at once. I gave the employee my name several times and my date of birth, but she initially told me there was no record of me in the system at all. She then told me I did not have an appointment that day and instead had an appointment on a Wednesday at 10:30 a.m. I explained that this could not be correct because, due to my work schedule, I only make medical appointments on Fridays. Unfortunately, I felt dismissed rather than having anyone pause to investigate what might have happened. After going outside, I checked my appointment history and confirmed that my appointment was, in fact, scheduled for that morning. There had clearly been some kind of scheduling or technical issue. I called the appointment desk to explain what I had found and happened to reach the same employee. Despite explaining that I had a confirmed appointment and had already taken the day off work, there was no attempt to investigate the discrepancy or accommodate me. I was simply offered the next available Friday appointment, September 11 at 8:00 a.m. I want to be fair to the front-desk employee: she appeared experienced and professional, but also visibly rushed and overloaded. That is why I believe this is ultimately a management and staffing issue. Golden State Dermatology's physician partnership and management team should take a hard look at how the front desk is staffed, particularly during the morning rush, and at the reliability of its scheduling system. When a patient has a confirmed appointment, rearranges their workday, shows up on time, and is turned away because of an apparent system error, there should be a process for investigating the problem and making a reasonable effort to accommodate them. Instead, I lost a day of work, made an unnecessary trip to the office, and left feeling dismissed. I hope Golden State Dermatology takes this feedback seriously. A medical practice can have excellent clinicians, but the patient experience begins at the front desk, and today that experience fell well short.

We've been taking our son to Walnut Creek Dermatology for about a year now, and I gotta tell you,…read morewe could not be happier. The office is very nice, staff is friendly, and Dr. Radelll had been wonderful to work with. She diagnosed his issues, created a long term course of action, and made sure our son understood his face care responsibilities. We've checked in with her a few times. Every visit was great. But Dave, you have Kaiser, why would you pay out of pocket? We tried Kaiser. It took several weeks just to be able to message a dermatologist. Then more messages with pictures and still no course of action. I wanted someone to actually look at his face. Plus, it's not super expensive. So we took matters into our own hands and never looked back. Give Dr. Radell a try!!

I highly recommend Dr. Raddell and her team! Both my daughter and I see her, and she is just so…read morepatient with all our questions. My daughter is on the spectrum and came in with skin irritations, and Dr. Raddell was so wonderful with her, giving us all a little extra grace. Extra shout out to the office team for keeping my little one entertained while I was in the appointment. We've had nothing but great experiences every time we go.

Aside from confusing directions from Waze and an elevator requiring keycards to access the building…read moremy first experience was great. True my visit was just a few minutes but in those few minutes I believe I received the information and treatment I needed for two warts on my feet. I avoided getting any kind of spa treatments on my feet because of a wart on top of one of my toes and another near my hell on the opposite foot. I was told they are contagious and should not be touched. I could put a band aid on them and still get a pedicure. Also I was informed that warts are historically difficult to treat and could require multiple treatments- up to nine! I had gone to a local podiatrist whose treatment was a very mild freeze with a canister that was very small. At Berman they had a canister that was roughly 5 times as large and delivered quite a punch to the warts. I was told it might sting a little and sting it did! I'm hoping I won't have to go 8 more times but I think I went to the right place. I know my feet will be beach ready before summer.

Medical esthetician Reagan is the best. She helped me so much when I was experiencing a hormonal…read moreacne flare up. She goes above and beyond just treating your skin, she helped me identify areas of my lifestyle that could be affecting my skin, helped me analyze my skincare routine by checking all the ingredients of the products I use and recommending me substitutions and additions where necessary. She is so kind and understanding, and within just a couple visits with her my skin made tremendous progress. Highly recommend seeing her if you struggle with acne, it really helped me see accelerated results in combination with my new prescription regimen.

I've been seeing her for several years, She has always been on time and very thorough when…read moreexamining you. She has taken several Moles off in question and also removed several Lipomas. I have to say her stitch work is worth mentioning! She's a great and sweet Doctor, you will love her!! I would give her 10 stars if I could!!

Very personable doctor and so terrific to have a Moh specialist right here in the Walnut Creek…read morearea! When I had my first Moh surgery, 20 years ago on the peninsula, one had to wait 4-6 hours until the doctor could see all the patients for that day. It's much more refined now. Dr. Ahmad is empathetic & knowledgeable. She discussed whether to stitch the area or to leave the small scar. At 71, I went for the small scar.

Great doctor! Knows his stuff. For almost 2 years I…read moresuffered with an rash on my body that was red, swollen, itchy, ugly and uncomfortable. As some spots would fade and scab over, new spots would appear. At one point it covered my entire back. I went to numerous doctors, dermatologist, rheumatologist, had allergy testing and biopsy's, creams. No one could give me an answer. By the time I went to Dr. Trauner I was tired, frustrated and didn't expect much. Dr. Trauner took one look at me, asked some questions and had me diagnosed within a few minutes with atopic dermatitis. He said the creams I had been given before were not strong enough. With stronger steroid cream it went away and hasn't returned. With both the initial and follow up visits he was very easy to talk to, listened without rushing, explained things clearly and what I need to do short and long term. Very competent. Such a relief. I highly recommend going to him.

See my review of golden gate dermatology I liked his follow…read moreups and speed and I never was uncomfortable about anything

This is a great practice. Dr Browne is very caring and thorough. Treatment plans may include on…read morethe spot elimination of pre cancerous lesions, return for more in depth surgical procedures or referral to associated doctors for Mohs surgery. The staff is very efficient and friendly. I highly recommend Illustra Dermatology.

I came in as a new patient with three problems and within half an hour Dr. Brown had a plan for…read moreeach of them. She also identified several skin concerns I had not even noticed and had plans for those too. Over a very short time I experienced great improvement in each problem. Extremely professional and competent front desk staff, with a great doctor (whose skin is like a walking advertisement for her services, btw!) They don't take most insurance but in this case you definitely get what you pay for. I will remain a loyal client, and if I ever take the plunge into Botox (shut up, I'm scared), Dr. Brown is the one I will trust with my face. A very solid five stars!

THIS WORKS! My teens acne is completely gone now without the use of Accutane. Brandon is very…read moreresponsive and responsible. He never pushes products that he doesn't believe in including ones that are more expensive.

What a blessing to have this place in Walnut Creek! My daughter is a regular client of Brandon's,…read moreand even tho we just started treatment a month ago, her skin is already looking so much better. Even tho she's currently at the purging phase, her skin is still healthy and glowing. The products we bought from them are affordable, gentle and effective. Brandon is the best in acne facials. He removes all the white heads and black heads, and is very strategic in what he puts on her teenage skin. He's also a really cool guy, that makes you feel at ease. If you're dealing with acne, this is place to go, and Brandon is the person to see!

Dr. Ellis and Dr. Potozkin are fantastic ! However, Sierra at the front desk is wonderful. She…read morearranged my next appointment and went above and beyond in the helpful category ! I love this provider !

A superb and highly satisfied experience. The entire staff is personal and appears to be genuinely…read moreconcerned about your problem. Great follow up after my procedure.

Dr. Hood is the best dermatologist in the Bay Area! She has taken care of me and my family for as…read morelong as I can remember and I can't recommend her enough! Her staff is always so welcoming and helpful. She helped me so much when I was struggling with acne as a teen. I can't even put into words how thankful my family is to be able to see her!

Great patient care ever time I've been there! The entire…read morestaff are qualified and always accommodating to my individual needs. Thanks for always taking care of me.