Rich worked very hard to fix my Speed Queen washer. He checked out everything that was the possible reason it wasn't draining completely. Turned out to be one of the two computers on the Speed Queen. The computer was expensive but I chose to replace it rather then look for a new washer. I would definitely recommend Chicago Appliance for any appliance item I have. Rich was great. read more

My Magic Chef oven stopped heating. Rich promply arrived to save the day when diagnosed & replaced a failed inginter in no time. I will have Chicago Appliance Service all my appliance from now on. read more

I called on Monday because I found a puddle of water in front of my 32 year old refrigerator. They knew what the problem was right away. Sent a crew the next day who fixed it in less than twenty minutes. Then fixed the loose handle on the door! Everyone was great!! I highly recommend this business! read more

great experience with the office when setting up an appointment and technician was very nice and knowledgeable.

I recently learned two things. The first is never go with the service the manufacturer recommends. They were going to charge me $125 just to come out. Second is call Chicago Appliance Service. From the first call to the last interaction they were fast, helpful, and kind. That's what you want, right? People that treat you right and help you solve the problem. I hope to not need to call them up again in the near future, but when I do they will be my first and only call. Shout out to Rich and Adrian. read more

This place was great! They got back to me the same day I called them-the owner called me and had Mike come out who was a a nice, jovial, knowledgeable guy who explained to me what the problem was with my dryer issue and he fixed it in no time! I would definitely use them again-one happy satisfied customer here! I had called ABT and they weren't going to be able to come out for a week! read more

Replace a control converter board on a JENN AIR Refrigerator, prompt sane day service

Gas range igniter failed - I requested a quote last night, called them this morning, and the repair was finished by 1:30 pm! Work done by Will was first rate - he even had the part with him. Excellent experience, highly recommended! read more

Stove wasn't working and I called this place. Heard about them from a coworker whose dryer they fixed. Kevin came out and did a spectacular job. Came on time and knew instantly what the issue was. Luckily he had the part with him and fixed it that day. Very respectful and kind during the appointment. read more

Rich came out and fixed my washing machine. Prompt on time and he even had the part in his truck. Knowledgeable in his field and gave me a fair price. Definitely will use again. read more

Service was great. Rich came out and fixed my oven. He was able to get me scheduled and showed up on time. He even had the part with him and got it working same day. Couldn't be more thankful. Very polite and even gave me a couple maintenance tips. read more

Had great service on our oven from Julio today. Great communication and efficient, solid work!

Great service, value, and reliability. I've used this company for years and most recently this week. Rich fixed my old dryer and it's working better than ever. Very happy and definitely will be using them again in the future. Prompt, professional, and Polite. read more

We could not be happier with Chicago Appliance Company! Mario came out to service our dryer and was honest & upfront about our dryer & was able to revive it! He was awesome, on time, and just a nice guy. Hopefully, we don't have anything that needs repairing in the near future but we will definitely be calling again! read more

I called when office opened at 9 AM and told a technician would call in 30 mins to schedule. I received no call after 1 hr so I called back. I was told they would reach out to a technician to call me. I received a call 30 mins later by a Supervisor asking about my washing machine issue and again I would be contacted by technician to schedule. I asked when the technician would call and if would be available today? He I did not know. This was at 10:30 AM. By 2 PM I received no technician call. I was able to schedule with another company the same day. I called back this company to cancel but no apologies. This is not a reliable company. read more

My oven stopped working on Sunday evening. By Monday at noon it was fixed thanks to Adrian. everybody I spoke with was friendly and efficient and Adrian was professional and thorough. I keep their magnet on my fridge and you should too! read more

Worst company I've dealt with in years!!!!!!! They will take your money and leave you 6-8 weeks lingering with no service, just a complete run around. They left me high and dry for thanksgiving. Completely inconsiderate. Then they have the audacity to charge me for a guy to spend 2 mins to say my compressor wasn't working. Im fine with the charge, just get the repair done! They are the most incompetent people Ive ever came across. They can not simply follow a link to fill out to simply order a FREE warranty part or they refuse to so they can scam me so I would be forced to buy their part. They gave me a runaround so good they actually told me they have the part successfully ordered, I scheduled time off work to have it put in and then to find out they never fill out the request for the warranty part. Trash of a company. You couldn't pay me to do business with those scammer. read more

This company is amazing! My Viking Range has not worked this well in 11 years! Kevin is a fantastic technician who correctly analyzed our issue, ordered the parts and installed them correctly. I had the very same issue several years ago (two times in 11 years) and other companies supposedly fixed the problem, but the range continued to have problems. By-pass the others and go directly to Chicago Appliance Service, the real experts if you have a Viking range. read more

The first time I used them they were great, reasonable price and fixed quickly. This Time they quoted me a over $300 for a simple fix. Literally twice the normal rate and they were done in 30 mins and the part was $30 on Amazon. Ugh! I was already on the hook for a service charge and they were already there so I felt obligated to go forward. Will definitely use a different place next time. If you use this company I would definitely make sure you get a firm quote ahead of time !! read more

Incredible. Called this morning to see if I could get a appointment. and was amazed - the technician has already come to the house, diagnosed problem with the dryer, went out and bought the piece, repaired the machine, and is done. Martin was extremely helpful and patient. I appreciated his keeping me informed via text when he'd be arriving, etc. Everyone I dealt with on the phone was also professional and friendly. Could not be more pleased!! read more

Called up to request a service call on my dishwasher. Rich got back to me quickly and actually solved my issue with a simple fix over the phone. Saved me a service call, and the fee. Highly recommended, I appreciate the service read more

Worst customer service experience Apparently reading from a script and not really listening to the questions asked. I'd really hate to get to the part where service was actually performed. They would probably replace parts at my expense for things I didnt need. I would stay away from business like these. read more

I've used Chicago Appliance repair twice now and both times I have been very happy. Calls back promptly, service techs on time and both times had parts on truck and fixed my washer. Shout out to Kevin for a great job today! Was also mindful of social distancing when arrived. I'd highly recommend this company. read more

Rich came out to fix our washer on the day that I called for service and had it completed in no time. He was incredibly friendly and did a great job. Would definitely use this service again. read more

I called to request service on my stove. Since I thought my stove was malfunctioning, I turned off the gas and unplugged it. It was determined that nothing was wrong, so I plugged it back in, and I thought I had turned on the gas, but Rich informed me that it was still off. The instructions he provided over the telephone were followed, and my stove was operational shortly thereafter. An outstanding level of customer service. read more

We had a dead dryer and called Chicago Appliance on a whim. They were able to stop by within the hour and fix the dryer within 30m. Can't get much better service than that. Thanks Rich and Al! read more

Chicago Appliance Service Company was communicative during the entire process. Before any steps were taken, they explained what wasn't working and what the cost would be to fix it. We were able to pay through Zelle. They did a great job on our oven. read more

Very professional, friendly and HONEST. Technician Mario gave me instructions over the phone to check on something before he even came out , saving me a $89 service call And fixing my Bosch dishwasher ....I will absolutely use this service again.... read more

Called them to check out a refrigerator for our place in Chicago. Without performing any of the required checks - they didn't even pull the refrigerator away from the wall! - they declared that it needed a new compressor (the most expensive part), and quoted me around $ 1100 for the repair. They charged me for the service call, but never gave me the receipt; they only sent a text image of the paperwork. Calling their main office was useless - apparently, the field techs don't actually report to a central location and there is no real supervision at all. Having some family history in appliance repair, I knew this was bogus, as confirmed by another service company that correctly identified a failure of the evaporator coil defroster. A few hundred dollars later, and ON THE ORIGINAL COMPRESSOR, the refrigerator is running fine. read more

Excellent and prompt repair by David (on a weekend!) for a side-by-side refrigerator freezer that had stopped defrosting. Reasonably priced, courteous (called half an hour before arriving, etc), and efficient service! read more

OMG!!! I actually happened upon this company by accident. My normal repair man did a horrible job with my request for service from Nov. 21st. The issue was my washing machine wasn't turning on (pull the knob and water didn't start running). I called Chicago Appliance service less than 24 hours ago and I have had two confirmation calls for service and Adrian at my door 15min early! To top off the professionalism all around, when he arrived he asked me if I would like him to put some shoe covers on (you know because we just had winter storm Bruce, & it's snow and ice outside). I really appreciated that. I had just cleaned my hardwood floors for the holidays and I didn't have to ask him to remove his shoes! Lol!! On top of that, he fixed my machine quickly and they are reasonably priced. They have moved to my repair company moving forward!!! read more

I found this company on Angie's List after the washer/dryer company I used for years informed me they didn't provide service on "stackables". I was very nervous using someone I did not know to fix my dryer but it was an emergency and I needed to do something - well, these guys are awesome. They not only showed up when they said they would, but they called first, kept me informed of everything they found AND cleaned up after themselves - the Tech, Julio, was wonderful. He did an amazing job - I highly recommend this company and have found myself a new appliance repair company! read more

David came on time. Professional, on time, knowledgable SCHEDULING: Verified the day before. Called before arriving, came ON TIME as scheduled as promised. Repaired an finished within a reasonable timeframe. PREPAREDNESS: Had everything he needed to finish the job, including the replacement thermostat part. Left the place clean. PRICING: Reasonable; my time is worth it These guys are my new appliance guys. read more

My front load washer stopped working. Julio was able to do a repair within a couple hours of me initiating a service call. Highly recommend his service! Thanks again Julio! read more

Found them to be unreliable. Called on Wed morning at 9 am and got the answering service. Left a message and then was contacted shortly by a company representative who said a technician would call to schedule an appointment. Waited all day Wed and most of Thurs but never received a phone call. Gave up late on Wed and called another service who came out first thing on Friday and made the necessary repair on our LG washer. read more

Don't hang up when the Dispatch puts you on hold. Said my refrigerator/freezer wasn't keeping things frozen. The Dispatch said one of two guys would call me back in 10-15 minutes. David did and said he could come out today and would call me 20 minutes in advance. He was courteous and professional. He said the part needed wasn't made anymore and they cost well over $600. He apologized for the bad news but said I should look into used refurbished refrigerators and told me the general area to look. He said I could use dry ice which he knows a company that delivers to keep food cold. If any other appliance needs repair I will call Chicago Appliance Service Company. read more

Our Wolf Range was not working, preheating properly or baking/roasting very well and taking longer to cook than normal. Called Chicago Appliance Service and they got back with me the same day and we were able to set up a service call. Julio was very professional, communicated well and showed me the problem. The parts were ordered and when they came in, Julio was back promptly and did a great repair. I'll have them back again when we need any other appliance serviced. read more

I called at 9AM for a dryer that was not working in a building that I have. The tech was there about 10AM. 5 minutes he had the problem figured. Needed two parts which he had both of on the truck. 40 minutes later it was working like new. Clean, neat and an absolute gentleman. Couldn't be happier with the service. read more

Chicago Appliance Repair saved the day. Our oven stopped working the night before Thanksgiving as a result of using the self clean feauture. Julian came out at 6:00 am on Thanksgiving Day and fixed the oven for us. The pricing was very fair. Very professional and great service. read more

We had them out to look at our washing machine that was making a thudding sound. They came the same day and early, too. Unfortunately the drum had snapped off the back of the machine. I was told it could be repaired, but that it was more worth our while to buy a new one. They also gave great recommendations for which brands to buy and which to avoid. We will definitely be using them in the future. read more