Clear communication and a great, fair price. The other big glass replacement companies state that…read morethey need to do recalibration, but Mr Glass said they only need to do recalibration if there is an error after the windshield replacement. I would definitely use them again.

I wish I could give a 4.75 stars. The service quality was excellent and they worked efficiently. We…read morescheduled an afternoon service window, but then during the window, they called to state they wouldn't be able to make it. However, after discussing the rain forecast and my work schedule, they ended up coming out the same day we scheduled in the early evening. It was frustrating for about an hour, but it all worked out.

I had a broken tailgate glass and asked a couple of quotes on yelp, German from Viper replied very…read morefast and give a very good price, based on the number of the reviews, I scheduled appointment with him. He arrived with his van, did a very professional job, but one of the parts on the truck accidently broken. He assured me that he will take care of it, a couple of days later, he found the parts, drove to my house and get it fixed swiftly, voluntarily gave me some discount. I think that Mr. German is an very professional and honest person, he really cared about the business and clients. Highly recommended.

Jermaine and Juan came over and fixed up the window in no time. Went above and beyond in cleaning…read moreup the mess. Great job, thanks guys!

Very efficient, friendly, answered my questions in detail and most importantly they did a really…read moregood, clean windshield replacement job n my E 350 Mercedes. $565 out the door price- all included. Thank you.

Super nice owner with awesome service! Replaced my car window after it was shattered by a burglar,…read morestole my purse which was hidden. if you need your auto glass replaced, this is the place. Especially love that it is a local small business, independently owned!

I can't give zero stars, so I had to give a 1 star review…read more My appt window was confirmed for 8am-12noon today. at 1pm, I called to find out why the technician wasnt here yet. Inwas told that he would be contacting me directly soon because he was running late. At 3pm, I called back to find out where the technician was and again, Inwas told he was running late. it is now 5pm and no technician, and never once did Safelite call me to reschedule or update me. A day of work was lost, and a day of daycare was paid out for absolutely no reason. This is unnacceptable and unprofessional.

A Safelite rep was supposed to come fix my windshield between the 12-5 today, but I missed his call…read morewhen he arrived. He didn't ring the buzzer or text me or attempt to reach me any other way, just left. Then he called me a few mins later and said he wasn't coming because I didn't answer and he'd moved on. I've been sitting here all afternoon waiting for him and it was too much effort to get out of his truck and buzz my apartment. He even chuckled when I told him how frustrating this was. I said "do you think this is funny" and he said "yeah". I was warned to stay away from Safelite and I realize now why. Totally unprofessional.

I can't say enough great things about Orlando's Trim & Glass Shop. We brought in my girlfriend's…read moreJeep because the sunroof wasn't working, and from the start, the experience was outstanding. Robert was incredibly pleasant to work with he took the time to really listen to what was going on and made us feel confident the car was in good hands. Within a day, we got a call that everything was ready, and they absolutely delivered. The sunroof works perfectly now just like it came straight from the factory. The pricing was fair, the turnaround was quick, and the entire staff was phenomenal. It's rare to find a shop that combines great customer service with high-quality work, but they nailed it. Highly recommend Orlando's Trim & Glass if you want things done right the first time!

Orlandos is an excellent shop that does excellent work. I have been going to Orlandos for over 40…read moreyears with different vintage cars for upholstery repair and door, window trunk seals. One car that I still have that they have worked on is a 1978 RR Shadow 2 and as always, they did excellent work and if something wasn't to my satisfaction there was never an issue about correcting the problem, making me a satisfied customer. Without question Highly Recommended

From the first contact when I received a voicemail from Chris upon getting my claim assignment from…read morethe insurance company my experience with Gerber Collision & Glass was positive. I was warmly welcomed by Chris when I came in for the estimate inspection. Marco took over with a thorough professional empathetic yet realistic review of my car's damages. When I was unable to make my scheduled drop off, Marco followed up. I appreciated that Gerber set expectations conservatively and exceeded my expectations by delivering my car in an expedited timeframe with the repairs thoroughly and expertly completed. I was able to enjoy my car for the holiday weekend!

tbh this review is about my days old great repair at Midas in Batavia off Randall rd and ~2 yo…read moreterrible repair at Gerber in aurora or downers grove as my car was transferred bc aurora was 'too busy.' please DO NOT contact me Gerber!!! then I was delayed 2 weeks bc Gerber couldn't get the CHEAPEST RADIATOR!!! They're BAD NEWS! side note, State Farm is awesome as they paid my claim in full, probably bc I didn't go to gerber and get ripped off!!!

Can out on time. Was fast and efficient. Work looks great. It even started pouring when he started…read moreworking on the window. He worked right through it. Much respect. Thanks Again

Found new windshield $70 cheaper. They responded quickly,…read moreseems to be an ok company. I just found a place more reasonable.

I booked an appointment for 8am-12pm. At 9:07am i received a text stating that the tech would be…read morehere 12pm-2pm. When the tech arrived at 1:40pm I was informed that it would take 1 hour and a half. I had to move 2 other appointments that I had booked for the afternoon. If you need to have your window done at a certain time I would not use this company.

Gerber Collision and Glass is one of those places you hope you never need, but when you do, they…read moremake the whole process so easy that you almost don't mind! My window had a crack that kept growing (seriously, it had a mind of its own), so I booked an appointment with Gerber, and they were on it right away! The communication? Top notch! They kept me updated on who was fixing my window, when they were coming, and where. Alfredo arrived at my workplace, got straight to work, and--boom--good as new! I didn't have to miss a single moment with my students or keep checking in. If you ever need collision or glass repair, Gerber is the place to go. Fast, friendly, and flawless work every time! Highly recommend!

Updating my previous review since I finally got around to taking my car here. Needed a wax since…read morethe one I did over the summer was worn off. Wash, wax and interior clean (not detailed but it looked great) for 140 not including tip. Staff is really friendly and they did a nice job giving one spot some TLC. I said I needed it by a particular time that afternoon and it was ready. I got the vague impression the workers may not get the electronic tips--I prepaid with tap to pay--because I didn't have enough cash and when I asked him he was like "yea you can...". So I told him I'd come back. And when I did the following week he remembered me (always a plus) and we had a nice brief chat.

This car wash is fabulous. The men that own it are very friendly, work quickly & do a very…read moredetailed job cleaning. They are located inside of the parking garage at 500 W Monroe. I absolutely love that I can park my car in the morning & by the time I leave work its sparkling clean & smelling fresh for a very reasonable price. This crew is great!!