Had a lovely stay at the Hyatt Lodge in the bustling suburb of Oak Brook. The Lodge is formerly…read morehotel housing on the former McDonald's campus, for those attending Hamburger University. The campus grounds are an incredible mix of pathways, trees, wildlife, and I enjoyed a walk and a run. The hotel grounds were set up for a wedding right by Lake Fred a beautiful setting with a nice separate building for weddings. My room was nice, I was missing soap and in the shower it was just three shampoos, no body wash. The hotel seemed pretty full on a Saturday, so I skipped the pool and all the kids and families. Self park on your left before you reach the hotel - it's so easy to walk up to the hotel from the free self-park. It's an idyllic setting, and there's so much going on in nearby Oak Brook, I would totally stay here again.

Our vehicle was struck while parked in the self-parking lot by a Hyatt Lodge housekeeping employee…read more The housekeeping manager advised him to lie in front of us, he denied culpability despite being photographed by other guests who did see him hit our vehicle and Hyatt Lodge refuses to compensate us. Staff was rude throughout the ordeal, and seemed more concerned about not taking responsibility vs the fact that hotel staff damaged paying guests' property and lied to and disrespected us in the process. Guest beware!

Ambience and attention to detail are both on point. I've been all over the world and when a…read morereasonably priced hotel gets it right-I am honored to stay there. This place was elegant and unique- stylish with a boutique flare. Definitely going to be my new go to place (other than the Kimpton Gray downtown). Well done Drake. I'll be back!

It was... disappointing and NOTHING like the real Drake…read more Honestly, upon arriving and seeing the place up close, I decided to leave and not stay after all. I can see where they are trying to go, but it's not there. The place is in disrepair if you pay attention at all (cracks, holes, chipped paint), a crappy elevator, there's even random crap thrown in a corner still in view of guest. If you want to be taken seriously, then handle all the stuff no one sees that isn't sexy, rather than just putting lipstick on a pig. There's no consistent theme. It's like 5 different people walked through a 2nd hand store in a rush, with no other options, so each picked what they found in their scavenger hunt and then threw it all together. It's a big space. The staff was great and welcoming. Seriously, they were solid. The place is a 2 star, but staff is worth another star. It just felt like coming to visit my aunt who doesn't get a lot of visitors so she threw everything in a closet knowing guest are coming over. We all have to ignore the smell and everything else. The stuff on the walls makes sense to her as they are her memories, but there's no theme other than her history, so none of it makes sense to anyone else. It's just awkward. The reason this place isn't booming is 100% on the owner. They are trying to look bougie, while ignoring real issues, and clearly in way over their head attempting to do way too much with too little. They need to take a loan or get an investor and make this place amazing. It could be, but it's not. Then again, not sure if the place they dream of could survive in that area as the prices would need to double and the area may not be willing to pay. Potential investors may have said the same. I see the vision, but also see the reality, which just frustrated me as there was conflict around every corner. Also, the bar closes early at like 8 or 9pm. Additionally the upgraded rooms with "garden view" are anything but. The actual room is good. The detached building however looks like it was a nursing home that's never been changed or upgraded; at least on the outside and entrance. When you walk in the front door of said nursing home, it SMELLS like a nursing home. It was strong and not in a good way. When you are in your room and look outside at the "garden view", it's a crappy 1/2 wall that appears to have been designed and built as a favor by a drunk uncle who was in a rush. It's very small and insignificant. It's an eye sore, but the "garden" is actually just the back yard looking directly into a crappy middle class neighborhood of back yards. All in all, my "get away" upgraded experience felt more like a motel 6 with a $1,000,000 dream on a $500 budget.

Very nice rooms, on 1st floor and have golf course view. Room is large, TV is large and has a guide…read morefor channels (many hotels don't) bed and pillows are comfortable, room clean, easy and fast checkin, Jeffery was friendly and very helpful. Bath room is ok, little tight around toilet right next to tub, but shower roomy and clean. Breakfast was included and not a buffet, they have a nice restaurant, parking is OK large outdoor area, garage would ruin the atmosphere. I like the in room coffee setup, very easy to use and coffee and tea choices

Just had a work conference here and it is a lovely facility. Our organization is around 200+ people…read moreand we used several ballroom spaces and an outdoor/indoor tent. The catering and staff were great, with plenty of food option that were really good! We couldn't believe the quality of the lunch and that the chicken was moist- better than most wedding reception dinners I've had! Many of us also complimented the scent of the building... weird I know! But it smells like a resort! Very clean and fresh. The golf campus and pool area, while we didn't use it, looked really nice and I imagine people staying over night would love to use these amenities.

We've stayed at Hyatt House Chicago / Oak Brook several times, and the staff has always been kind…read moreand courteous. That part is still solid. The overall vibe is still warm and welcoming, just like our past visits. But the attention to detail is starting to slip. On this stay, the elevators had crumbs sitting in the corners, the room had stray hairs in a few random places, and the window seals looked like they had not been dusted in a while. Was the room filthy? No. But if I had to put a number on it, it felt about 70 percent clean and 30 percent needs attention. Because my wife and I have stayed here multiple times, we can definitely tell the standards are easing up a bit. This is the kind of stuff that is easy to fix now, but if it keeps going this way, it gets harder to bring the place back to where it used to be. Will I stay here again? Maybe. It just will not be at the top of my list like it used to be, and not anytime soon. They've got some work to do, and I hope they get on it, because this used to be a really dependable go-to for us.

Did a lot of research and landed on Hyatt House. Perfect spot if you need a place to sleep. Clean…read moreand well maintained. Worth noting housekeeping is only every other day. No one told us so that was disappointing as we had dirty towels etc. Just know that going in and you won't be disappointed.

Update. I loved my experience here. I got one of renovated rooms. It was flawless…read moreRooms are spacious and comfortable. Modern and AC HEAT worked perfectly. It is almost fully eodeled and it is great. Overall, great experience. Previous stay.... Clearly, some areas were remodeled, mostly common areas. Not much within rooms or hallways. Overall, ok hotel with good staff and great location. Great easy parking.

The DoubleTree in Oak Brook is a perfect reflection of the Hilton brand. From the moment you…read morearrive, the guest service stands out--warm greetings, exceptional professionalism, and even an early check-in that set the tone for a great stay. You can genuinely sense the pride the staff takes in their work. The hotel itself is beautiful and thoughtfully decorated, creating a welcoming and comfortable atmosphere. Its location is also a major plus, with plenty of restaurants and shopping options just minutes away. Overall, an excellent stay and a property I'd gladly return to.

A little tired. They need to do some fixing up especially little things like tile in the elevators…read more Both elevators have duct tape holding the tile down. Very tacky. on the second floor, we did not have an ice machine for two days. Not just that, but the machine was taken apart and exposed and accessible to guests. Very tacky. I was also not too crazy about paying eight dollars to park my car overnight in a huge unused parking lot. but the staff was pleasant and the room was nice. The pool did not look terribly clean, but I went in anyway, and the water was the perfect temperature. The hot tub was also very refreshing. Fitness center was very very nice. And it's hard to find a hotel with a 12 o'clock noon checkout time. But that is their natural checkout time. That is very cool

Major black mold problem. Mold smell throughout property. multiple complaints entered.read more

I prefer to stay at Residence Inns - they accommodate my lifestyle and having the kitchenette is…read morejust so helpful. This one is larger- 5 stories and such a great location. They do charge parking. It is Chicago-land. Staff are incredible. Super friendly and attentive. 10/10 legit. Property is right on the main interstate headed into the city so that traffic is a bit hearable although I have been in hotels that are way louder so this is not a complaint. The main thing here is it is overdue for upkeep and restoration. The property is beat up, the rooms are outdated, the furnace is too loud, and it's just time. To be clear the rooms are clean and the bedding, towels, etc are fresh. Overall I recommend to Yelpers to stay here and I recommend to Marriott and management to make the updates that would keep this property on par with expectations for the brand.

I love Marriott's Residence Inn offering. It's similiar to staying at a luxury apartment, but for a…read moremuch cheaper rate than you'd pay at most places. The cornerish room (edge middle room between two corner rooms) they gave me looked to be recently remodeled. It looks like everything in the building is recently renovated so things for the most part seem newish. No cobwebs or dust in sight (aside from the top of the fridge being a bit dusty, but alas I don't think 6'+ housekeepers are common.) Rooms are equipped with dishwashers, full size electric ovens (some don't have an oven so you have to request it,) a toaster, microwave & a fridge. They feature stand-in showers & low height toilets. Pretty much everything in the rooms is low height which is perfect, especially for those with disabilities. The Residence Inn offers a free all you can eat breakfast buffet from 6:30 am to 9:00 am Monday thru Friday & from 7:00 am to 10:00 am on weekends. There is a pool, jacuzzi, laundry room & gym. It also has a small "marketplace" next to the front desk that consists of a few items you can grab like soda, TV dinners & snacks along with personal care items. Since the hotel is small, all of the amenities are scaled to match. This means things like the marketplace & breakfast buffet have nowhere near the selection of other busier Residence Inns like the one in downtown Phoenix which also includes things like salisbury steak, chinese food & whatever they felt like cooking for breakfast alongside the standard waffles, pancakes, oatmeal, meats, cereal, etc. The breakfast here is a measly eggs (cage free,) bacon, muffins (jalapeno cheddar biscuits in muffin form so not sweet dessert muffins,) & oatmeal. Even though the breakfast ends at a certain time they do have mini fridges that have fat free milk & yogurt along with coffee/water dispensers that are always available (they shutdown the juice dispenser once breakfast closes.) There are several cons though. My room preferences were completely ignored when they assigned the room. Since the edge room they assigned me was on a lower level & near the exit...hearing the frequent slamming of the exit door as people took the stairs was not ideal. Speaking of doors...my door was defective & wouldn't close all of the way naturally so I had to push it until it clicked every single time otherwise anyone could literally just push the door open. The view was also terrible as it overlooked the parking lot & had trees, street lights, etc. blocking the window. The ice maker on the fridge was way too loud. It produces ice at a super slow pace & the buzzer seems to go off every 30 minutes or so. When the ice is done it makes a loud bang almost like a bomb went off as it dispenses the ice into the bucket. The second con is the lack of in-house food options. Third is that there's no shuttle that'll take you to nearby places which is a missed opportunity to earn a lot of extra business from traveling professionals & tourists. For some reason there were no baking pans even though my room had an oven although they did have utensils, plates, pots, etc. The rooms are also not as soundproof as they should be... with me being able to hear people walking outside in a hallway as well as them coming in going from their rooms. I also occasionally heard my neighbors upstairs & adjacent to me moving around or snoring all of which is concerning as it leaves me wondering how much they heard from my room? For a place geared towards business...privacy should be a priority. There was also whisper levels of strange electrical noises that seems to have come from the minisplit HVAC system. I was told house keeping cleans every other day, but they didn't touch my room for the first four days even though I saw them in the hallway. It took me sitting my overflowing trash cans outside of my door for them to go inside & clean the room. Even then they didn't actually clean anything, moreso just replaced the towels as well as made the bed after taking out the trash (of which the recycle bin was returned with large bits of food in it which wasn't mine so even that was not cleaned.) Also be aware of the $5/day parking fee added to your room bill which is charged even if you aren't even driving & therefore aren't using the parking lot. There was no hand soap as well as no lotion in the room so I had to use the liquid body wash in the shower along with my own lotion. Overall, this is a much better option than the normal Marriott hotel in Downer's Grove. The bed is actually comfortable enough to sleep on, the minisplit HVAC system doesn't kick in like a mule (other than the electrical noise it's rather quiet when on,) and every other amenity is leagues ahead of a regular Marriott.

Stayed here over the weekend - Saturday and Sunday. We chose this over other hotels nearby due to…read morethe indoor pool and jacuzzi. There's 4 of us, one king bed and a sofa bed. We got to the hotel at approx 8pm from a long drive and were eager for the jacuzzi. As soon as we checked in, all the common areas are packed and I mean packed with people! There seems to be a family reunion going on. We checked out the pool...it was PACKED with kids jumping in and out of the pool! even the jacuzzi was filled with kids and a handful of adults. So we skipped! We just decided to chill in our room. We asked for extra pillows for the sofa bed. They were out! Not a single extra pillow!!! Not only was that frustrating, there were kids running around the hallway yelling at 2-4am (kids running both days Saturday and Sunday at these times) and the room next to us must've had so many people in the room slamming doors and arguing at 2-4am as well!!! We couldn't understand where are the adults of these children just running in the hallway between 2-4 am! I swear never again to come here! The guests just blew our minds. Etiquette do not exist. Front desk/concierge were no help either.

We live in Lombard and come here every now and then for a little get away from home. The hotel is…read morenice, the rooms are clean, and it always helps to have complimentary drinks/happy hour and breakfast when you are spending the money on a room. The last visit we were helped by a woman at the front desk while booking the room and when we checked in. I wish I could remember her name. She was so kind and helpful. Very pleasant woman from the UK. I would give this hotel 5 stars but the last two times we came the pool was unclean. This last time there was so much hair in and around the pool it was really gross. And multiple band aids laying around. It just seems like they do not clean it enough. Also, save yourself the pain and call the hotel directly and avoid the 800 number!

The location is perfect for my needs. I travel to and from Elmhurst to see family. Plus, the hotel…read moreis really close to Oak Brook Mall. They have a nice little bar/restaurant area just past the lobby and they have some pretty decent bar food there as well. Service is a little slow because the bartender always leaves the bar to go in the back. I've stayed here multiple times once with our Dog so it is Dog Friendly. The staff is usually very nice and accommodating. My only complaint is the rooms are pretty worn & outdated. The Place sure could use a renovation! The area outside the elevator on my floor had garbage overflowing which is not a good look! Not to mention it smelled like someone threw a dirty diaper in the garbage.

Hotel management, Cleanliness Comfort is a disaster!…read more The only plus's to this Hilton property are front desk employees and location!