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    Chicago Painters

    4.7 (357 reviews)
    Open 8:00 am - 6:00 pm

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    Response time

    10 minutes

    Response rate

    100%

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    Services - Chicago Painters

    Interior staining

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    Inconsistent painting on ceiling

    I really wanted to like the work that Chicago Painters did due to the high reviews they received. However, we learned after the first paint job that, unfortunately, we did not get the same experience that many others have had with this company. We experienced an inattention to detail, miscommunications between the owner and the painting crews, rushed and inconsistent painting and clean up methods, unclear expectations and explanations of what was included in the paint job and what was not, a last-minute cancellation, and a lack of responsiveness when the paint jobs were completely done and we had paid. The initial paint job was quoted to take about 3 to 5 days, but the painters squeezed everything in to 2 days - leaving after 6:00 PM the second day. Before they left we had to walk around with them to point out some spots that clearly and noticeably needed to be touched up. They willingly touched up those spots although we could tell they were in a rush to be done. They then packed up their supplies and left without cleaning up areas that were covered in drywall dust and small chunks of paint and/or drywall. They also did not move any furniture that they had previously moved back to it's original location. Some furniture items they even left on our back patio without notifying us, so these items were out there all night. In our bathroom, paint was not adhering to the wall so in a couple spots it easily peeled off even after allowing the walls to dry. After noticing a few inconsistencies in paint job quality, we took a detailed look around our place and identified multiple locations where what we had asked for was not completed and a rushed job was done. [[HIGHLIGHT]]We quickly sent an email to the owner and the customer service team letting them know about this and they responded promptly offering to come by and see what we needed fixed in person.[[ENDHIGHLIGHT]] That in person meeting seemed to go fine and the owner made note of all of the areas that needed to be resolved. However, at multiple points during the owner's visit, my partner requested that something be fixed and he said that his team wouldn't usually do that to which then my partner said that they had done it in a different room and showed him. This is a clear example beyond the photographs that speaks to the inconsistencies in the job that was done. We, then, asked about the crown moulding in our living room because, as you can see from the pictures, there's a large visible gap in between the top piece of the moulding and the bottom piece of the moulding. The worker that came along with the owner this day said that they could easily fill the gap for us (which is what we wanted), but the owner said that he wouldn't recommend doing that and that we should just replace it altogether. No resolution was offered for this beyond trying to get the white paint into the gap so the gap would possibly be less noticeable. The visible gap remains today and was never attended to during the second paint job. [[HIGHLIGHT]]The second paint job, or our free touch-up, was initially scheduled for one day, but then at 6:00 AM the morning of the touch-up we received calls and texts from the customer service team saying that they would need to cancel due to a schedule conflict.[[ENDHIGHLIGHT]] Needless to say, we weren't stoked about the extremely late cancellation, but we rescheduled and waited for our turn. The painter that came out on the day of our touch-up was very kind and willing to resolve the issues that were mentioned to him. After he was done with the touch-ups, we felt that although we didn't consider the experience as a whole to be what we had hoped, we accepted it for what it was and decided that we would resolve any other areas missed on our own without bringing it up to the owner. A few months later, we noticed that our crown moulding was turning pink in multiple locations. It had previously been brown before Chicago Painters repainted it, so we didn't understand what could possibly have caused the change in color. [[HIGHLIGHT]]We reached out to the Chicago Painters team (the owner, Jim, and the customer service contacts) via email on August 13th, 2025 asking about it because we genuinely just weren't sure what to make of why our crown moulding was turning pink. We weren't sure if they had used any pink putty on our moulding or what could possibly be causing this. After about 10 days passed with no response, I emailed again on August 23rd, 2025 checking in to see if they had received our previous email. Then, after no response still, my partner called on September 9th, 2025 and spoke to Maureen who said they would escalate the matter and get back to us on the emails we sent. Now, it's September 18th, 2025 (over a month since I sent the initial email) and I haven't heard from Chicago Painters about what could be causing the pink on our crown moulding.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]At this point (and apologies for the length of this review), I am pretty fed up with the lack of communication and the entire experience with Chicago Painters.[[ENDHIGHLIGHT]]

    The team was amazing , From start to finish. My place is 700 square ft. They Painted the ceilings , walls, trim and cabinets. Clean and professional. I strongly recommend them. Thank you so much.

    Living room

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    4 years ago

    Professional and fair. Online payment and invoicing was seamless.

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    8 years ago

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    7 years ago

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    Jim A.

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    5 years ago

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    6 years ago

    Fast, responsive, reasonably priced, and very professional. Will absolutely consider for all future painting work.

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    7 years ago

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    7 years ago

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    4 years ago

    Everything and everyone from estimate to the paint job was professional and top quality. Would definitely use Chicago Painters again!

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    6 years ago

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    Page 3 of 9

    Ask the Community - Chicago Painters

    Review Highlights - Chicago Painters

    Cheryl and the crew did an awesome job painting our living room, kitchen, dining space, and upstairs hallway.

    Mentioned in 46 reviews

    Read more highlights

    Chicago Painters - painters - Updated July 2026

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