I had an appointment for a infrared sauna and colon hydrotherapy. I went there and was told they…read morewere unable to do colon hydrotherapy because the sewer was backed up. No one even called me to let me know this. I dove all the way out there and not a phone call to reschedule or anything. On top of that the ladies were unprofessional because they were taking personal calls. One was talking to someone like she was talking to her best friend on the phone and the other lady who after telling me about the sewer issue got on her phone also with a personal call. At that point I was done I was going to reschedule but after that disappointing situation I'm not bothering with her services. Her products are good but the customer service is trash. They offered a discount when as I was leaving but I don't even want any type of service from them at this point.

By far this has been the best colon hydrotherapy I've ever gotten. India was such a sweetheart and…read moreexplained everything to me in detail. She even checked on me while in the sauna and thank God she did because I needed more water lol. They provide you with flip flops, robe and a tote bag so you can easily move from room to room. Gonia did my colon hydrotherapy and I highly recommend her. She knows how to ease the tension that comes along with someone doing this procedure and will have you laughing the whole time. I must say she is the only one to insert the speculum with out me feeling uncomfortable and that's huge. They keep the lights dim, relaxing music and essential oils to create a calming atmosphere. If you're looking for a place to do your colon hydrotherapy with warm, inviting individuals and a calm atmosphere this is the place for you. I look forward to seeing you ladies again.

All and all the staff from the front desk and the ambiance in general is calming and peaceful. When…read moremy previous esthetician and masseuse left the front staff recommended the perfect people to replace them Alexa is an amazing esthetician and really cares about skincare. We've been working on my skin care for a while and my face always comes out brighter and glowing after leaving a session. I also always get compliments on how great my skin looks. I was super nervous about getting massages after having not so nice experiences elsewhere. But Elliot is the best. Due to my heavy work load by the time I see Elliot I'm all stiff and still in work mode(high stress). Elliot is always professional, patient and knows exactly where to pinpoint to release all of the tension and aches. I always leave feeling very relaxed.

I have the worst experience from this establishment. I booked a spa facial on July 16 and no one…read morecalled me to confirm, then I called and they did not have an appt. For me. Then they did squeeze me in but persuaded me to schedule another appt. And join the membership and again called today to see about my appt. On monday and they had no appt. For me again. They told me that a manager would call me within a few minutes and never called me back. Called again and they said that the manager was busy! Worse experience ever! I will never go there again.

Not very good massage Very uncomfortable bed,I gave her…read moremy gift certificate and demanded for more money.very disappointed

I don't know why they said they are open until 10:00pm I went to there place at 9:00pm and they…read morewere already closed I drove 15 minutes to them update you store hours

I use to love this place! I purchased 2 $100 massage gift cards and they closed without notice…read more.. sad.

Chrisha was my massage therapist and she was amazing! She's took real good care of me, was…read moreprofessional. She takes great love and care in what she does. I've been stressed for the past couple of weeks and I feel totally relaxed. I can't wait to come back for another massage.

My bff took me to this spa as a belated bday gift this weekend. The place is black owned and has…read morethe most friendly employees! Location/Atmosphere: it's located on a popular street in Hyde park so parking can be an issue on a busy weekend. As you walk into the building and down the stairs to the basement suite, you feel transported into a tranquil spa! You're greeted with calming music and a serene aroma that I couldn't make out. 4/5 Massage: I received a 1hr ​"Bettye's Body Butter Massage" by Bruce and I must say this was one of the top 5 massages I've ever had! He was super sweet and accommodating, making sure I was comfortable with every step. He even gave me some tips on stretching for my sore spots post workouts. I left feeling refreshed and super moisturized! 5/5 When scheduling, they'll take half the cost as a deposit and you'll pay the rest after your session. They have a variety of different packages and massages to choose from which is great so you can try something new each visit. Most def will be back!

I recently visited Betty O Day Spa, and I have to say, the establishment itself is beautiful and…read moreinviting. My massage therapist was excellent. He was very attentive, professional, and took such great care of me throughout my massage. I truly appreciated the care he provided. Unfortunately, my experience was overshadowed by an issue with my booking. I had a gift certificate specifically for a Hot Stone Massage, but when I arrived, my appointment had been entered as a Body Butter Massage. I brought the issue to the staff's attention, and my massage therapist also spoke with them about the situation. I understand that mistakes can happen, and I was told that the receptionist was responsible for entering the massage incorrectly. However, I was disappointed that after explaining the situation, no accommodation was offered--such as a discount toward a future visit or a complimentary massage. I want to emphasize that my massage therapist was wonderful and provided excellent service. My concern is with how the booking error was handled afterward. When a mistake is made by the establishment, I believe it is important to make the customer feel valued and to find a reasonable way to make the situation right. Betty O Day Spa is a beautiful establishment, and based on the quality of my massage therapist, I would consider returning. I just hope that in the future, greater care is taken when entering appointments and that customers are given better consideration when an error occurs.

I went to this massage based on some reviews I saw randomly. I called for the same day appointment…read morebut they were fully booked. So i got my appointment for next day. I have this foot medical condition and they told me they can provide me a plantar fasciitis massage to ease the pain. Wow, I felt so relieved afterward. The pain was gone and I am so pleased with the result. The massage was well worth the money.

Love it here. we do a monthly massage with my friend and we come out very relaxed and satisfied.read more

First & foremost, I've had multiple laser treatments at different locations, and this one…read more[unfortunately] merits a review. I agree with all other reviewers as it relates to Raquel (owner); she is upbeat, funny, & passionate about her work and that certainly shows. Contrarily, "best practices" as it relates to running a business aren't as adamantly followed. I paid $300+ for a Groupon deal: Six Sessions on a Large Area. During my first visit, I learned that the "large areas" spelled out on Groupon weren't quite right, & that I would have to cough up ANOTHER $100 EACH SESSION to cover a "larger" area (STILL NOT THE FULL AREA). My $300 "deal" just skyrocketed into a $1,000 hole in my pocket. I grudgingly paid the surcharge to just get it over with, & tipped $20+ for each 10-minute visit, because that's what thoughtful customers do. Unfortunately the thoughtfulness is only a one-way street at Take It Off! Spa: there's a $75 rescheduling fee (regardless of how far in advance you notify). Mind you, Raquel has same-day cancelled my appointment & I happily accommodated a new time, where I ended up waiting 20+ minutes in the building lobby for her to show up. Organization isn't a strong suit, as evidenced through the slapdash rescheduling & more importantly, as evidenced through Raquel's management (or lack thereof) of her calendar. She didn't correctly jot down my next appointment time, & had no idea that I was showing up when I was SCHEDULED TO show up. On top of that, she didn't hesitate to charge me $75 should I opt to reschedule. This was beyond dishonest, and I was beyond disheartened by this; Needless to say, I just walked out & gave up the remaining $100 of my pre-paid voucher. As I said before, I've had multiple laser treatments in the past, and I've never paid the kind of money at other institutions as I have at Take It Off! Spa. A $300 "deal" just turned into $1000+ of sunk cost & lost time. Before committing to any treatment, do yourself (and your pockets) a favor & look elsewhere.

Here is the deal; I like Raquel, she's good people nothing against her (that's the only reason for…read morethe 2 stars) but the service here sucks. If you have any kind of life; 9 to 5 job, happy hour on a Friday, staying late at work on a Tuesday, a pet to get home to then I say stay away. You'll be lucky to get an appointment the first time around with no cancellations or anything. Again she is a very nice person and loves what she does; she is new to having her company and can't manage her clients times and her schedule. My guess is she is busier than planned; I don't know. My story - I bought a Living Social deal via Amazon; 6 laser hair removals for full leg. My first appointment I show up at the place waited for her; I ended up calling her because she never showed up, she said I never had an appointment for that day and we should reschedule. I said fine and got an appointment for another day. I show up the day of the new appointment and she tells me my "full legs" deal I bought is for "half my legs" which I didn't understand because the deal says full legs. She said full legs means below the knee laser on the front and back on the leg. Again, I said okay fine; no need to shave and we start... After this I had 5 more appointments; one she booked me for middle of the day; 3pm which I was not okay with as I have a 9-5 job and can't leave work to get my legs done. Yet she booked it without my approval and calls me saying she is waiting for me. What?!?! The other she called and canceled twice on me because someone flew into town to get their laser done; so I now have no value as a customer? This was done via text... Honestly, I can't remember the last reason for the confusion on the cancellation; she will give you all kinds of reasons; double booked, people flying into town, event she had to run to, left the office because of her parking. Let's just say I never made it to the other three of my sessions and I had to get my money back from Living Social/Amazon. Thank God the deal was with Amazon as they refunded all my money.

What a smart concept! Men are often not considered in the beauty industry but everyone benefits…read morefrom self care. Great way to capture an often overlooked clientele.

Had my first appointment and I have to say I really enjoyed myself. Really nice business and the…read moreowner is nice too. Great outdoor area to have a cigar too. Plus if I can drink whiskey and get a manicure and a pedicure then why not! I will be coming back to this place for sure.