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    Chick-fil-A

    3.7 (15 reviews)
    Closed 6:30 am - 11:59 pm
    Updated a few days ago

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    My order from today, which specifies extra sauce. None were in the bag.
    Susan O.

    I was really excited to see that a location opened up in Albany, which is the closest to me. However, the handful of times I've been here, my order is always missing something. Today I went in and ordered fries (among other things) with extra Chick Fil A sauce, and when I got to work and opened my food, there was not a single sauce in the bag. I was annoyed and had to eat my fries dry. The last few times I was also missing sauces or ketchup. I hope that this gets addressed!

    Amin D.

    Very bad service my order was wrong when calling no answer very bad customer service I can it my whole order is wrong

    Frosted lemonade
    Elizabeth H.

    I went inside to grab a quick snack. The order taker was very polite. There was no line. Ordered my food and sat down to wait. The wait was not long. The restaurant was clean. Someone was cleaning the tables as soon as they were vacated. They came around and asked people about their food and did they need anything.

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    Photo of Saira K.
    2378
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    8746

    3 months ago

    Helpful 49
    Thanks 9
    Love this 52
    Oh no 0

    7 days ago

    Laura was super nice, great customer service. Did not rush me when I was ordering. Laura made it is super easy to order.

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    1 year ago

    Helpful 4
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    10 months ago

    Helpful 1
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    5 months ago

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    1 year ago

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    1 year ago

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    Photo of Amin D.
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    1 year ago

    Helpful 1
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    1 year ago

    Helpful 2
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    1 year ago

    Excellent food , amazing service food is outstanding, always fresh. Good prices I love this place. It's worth the Al wait .

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    1 year ago

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    1 year ago

    Helpful 2
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    Ask the Community - Chick-fil-A

    Review Highlights - Chick-fil-A

    staff and executives there for the opening couldn't have been nicer...

    Mentioned in 2 reviews

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    Herbie's Burgers - Fries

    Herbie's Burgers

    3.9(11 reviews)
    2.7 mi

    Place is interesting & possibly a local chain but they do good & opted for "The Herbie" which is…read moretwo patties smashed with onions & ketchup & fries side. Service was swift/efficient/notify when it's time.

    While attending the Train Extravaganza at Empire State Plaza we took a break for lunch at Herbie's…read moreBurgers. First of all, let me tell you, this little food court in the Empire State Arterial Mall is cool as all get out!. I had no idea there was anything inside this structure other than the parking garage because most of the time I am hanging on the roof which is the ground level of Empire State Plaza with reflecting pools and this time of year, an ice skating rink. Now back to Herbie's, nearly every on the menu has a vegan counterpart. The burger patties are homemade and really good, no processed Impossible burgers here! The shake was really good, the birthday cake flavor was a special this month and although they ran out of rainbow sprinkles the flavor was still delicious. I love that hint of tahini! The cashier was very apologetic about not having sprinkles but it was totally cool. You can't go wrong with shoestring fries and the large size is enough to share. If you have never been, check it out. This location also offer new chicken bites and has a coffee bar.

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    Herbie's Burgers - Herbie's at Empire State Plaza

    Herbie's at Empire State Plaza

    Herbie's Burgers - Vegan double and a birthday shake for me with fries and a traditional double and coffee for my friend

    Vegan double and a birthday shake for me with fries and a traditional double and coffee for my friend

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    Basic Herbie's burger

    Chick-fil-A - hotdogs - Updated June 2026

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