Today is not the day to have people out taking orders that can't handle it. Clearly I hot in the wrong line though...the young man processed 4 cars before she could get finished with one. And they trap you in so you cant even move to get out if the drive thru to go in. Bad enough they took the car service away...smh read more

The best Chic-fil-a in Alpharetta. The employees are always friendly, accommodating my families request and food is always fresh. My kids request fries instead of hash browns at breakfast. This chic fil a will always make them for my kids, no matter how busy they are. Very thoughtful. The food is always fresh and not sitting under the hot lights so long the muffins turn into hard hockey pucks. The only downside was during their remodel, when my family and I were forced to go to the Avalon Chic-fil-a. The Avalon Chic-fil-a is horrible. The overweight manager always refused my kids request for fries in the morning, no mater how empty it was. He was just a jerk about it too. It's like he enjoyed disappointing kids. Not the typical Chic-fil-a employee you find at any other location. Not only is the manager horrible but they food is rarely fresh. They keep food so long under the hot lights they turn to dried out disk for bread. read more

This is a great location! I go through the drive-thru almost every workday morning. They usually provide courteous, accurate, and fast service. The renovation with the double drive through has made a huge difference with Windward traffic. In nearly 3 years, I can count on one hand the number of issues I have had. (and they were with the kitchen). If possible, they are always happy to accommodate special requests the customers may have. I would absolutely recommend this location to anyone in the area. One suggestion I have is minor... Fill your drink cups to the top...not so much ice. My last drink had almost 1" left to the top of the cup. It was mostly ice and it wasn't completely full. Overall, this is a great location that I will continue to frequent as long as I live in the area. read more

I'm a northerner. Born and raised in Pittsburgh, and pretty much spending my entire life in the DC/Cleveland/Pittsburgh region, I haven't really been part of the Chick-fil-A experience. There's something strange that happens to Georgians when it comes to this life-affirming breakfast sandwich that I've been unable to decipher. I was running late. In the midst of some mind-numbing software shit that is driving me insane, I wanted to make sure that the people I was training were fully fed, thus prevent my have boss from having to hear complaints that I treated the trainees like dogs. I was 2 minutes from the start of training (thanks to a phone alarm that is incapable of waking me out of a stupor) and needed something to huddle the masses. Chick-fil-A was right in front of me. There were a good 90 cars in the drive thru lane, so I opted to go inside. The counter was empty and I ordered 12 chicken biscuits to suffice the herd that was invariably sucking the oxygen out of my conference room. It was then that I was presented with one of the most difficult questions I've ever had to answer. "Is this for here or to go?" Really? Have I let myself go enough for you to assume that my ass would sit in a corner and suck down 12 of these fuckers? I'd be lucky to eat one, much less a dozen of these butter-infused heart stoppers. Did you see a football team behind me? No? That's right, I was alone and ordering 12 chicken biscuits. You know what? Yes, I'm going to sit at this counter and eat every one of these. You're about 19 minutes away from me DESTROYING your bathroom. I hope you have cleaning supplies, because this is not going to be pretty for any of us. Ultimately, a great breakfast and the training went as planned. I'm offended and not hungry so I guess it all worked out. read more

So first of all I'm real salty about ordering (and paying for) a 12 pack nuggets meal and receiving an 8 pack But when I asked for Polynesian and honey roasted BBQ sauce they gave me ketchup and regular BBQ I know that doesn't seem like a huge deal, but honestly it's not the same without the sauce and ketchup is trash And the hecking fries weren't salty enough! Half the box they gave me was crumbs, and I have never felt so disrespected I also noticed, as I pulled up to the drive thru window, some kid walking around holding a fry, shoving it in his coworkers faces. He then proceeded to place said fry upon a shelf for display. That's disgusting imo Why you gotta use food as a toy, they got kids meal action figures don't they? Damn bruh read more

I didn't get any bad experience here. If anything, I got HOOKED up on the iceDREAM they gave me (was that really a small size? my stomach says otherwise...) and also strawberry jelly packets that I like to eat with my spicy chicken biscuit. The man who helped us was ever so helpful, and for that early in the day...extremely energetic as well. What can I say? I love this place. read more

Honestly don't come here, take your time and drive over to the avalon location. this place is so unorganized and just all over the place. i asked to add a reward to my meal when i was paying and they said it was fine, obviously what i asked for was not something you have to make from scratch so i was confused as for why they made me park when it could've easily been given to me at drive thru, i waited too long and i dipped out. oh and they're homophobic read more

CFA no longer sends you the email for a free chicken sandwich when you fill out the survey that says you will get a free chicken sandwich. I have not gotten the email for the last several surveys I've filled out. When I fill out the feedback forms about this all I get are responses saying they will respond but no one ever does. read more

Wonderful thanksgiving eve service. Jayce was very kind and efficient. Love coming home and experiencing Chick-fil-A! Food was fast and delicious as always. My favorite location to go to read more

I love chick fil a, eat it once a week, and I'm not afraid to admit it. Chick Fil A sauce is the bees knees and if you've never tried it you won't believe what you've been missing this whole time. However, this must be said -- the drive thru wait around weekdays 12-3pm is absurd. Obviously, there's a huge concentration of businesses around here and that plays a part. They tried making it better by using employees with tablets taking orders twenty feet before the speakerbox we used to order at, and the process doesn't speed things up very much. Don't tell me it does -- I've gone here long enough to know it doesn't really do anything. Furthermore, when someone with a tablet takes your order, it pushes the line of cars further back into the intersection shared with walmart and McDonald's, making it almost unsafe to wait in line while dozens of cars maneuver around you every minute. It's literally chaos. I found out that it's almost two or three times as fast to just go inside and order your food 'to go' instead of waiting at the drive thru. On other days, I've literally seen a line of 8+ cars at the drive thru and no one inside waiting in line, and employees just standing here. It's ridiculous how much money this specific chick fil a probably makes and they haven't made any upgrades to the drive thru. It's constantly overloaded and the waits are ridiculous. The amount of employees manning the in house registers should be switched with just the few handling the drive thru. read more

Best fast food anywhere! Few places are managed better than Chick-fil-A. They never disappoint.

Chick-fil-A is my guilty pleasure. I do not support their views but I love their food. This location is great. Well trained and accurate. But they've recently gotten rid of their curbside pick up which I am very disappointed about. Hopefully they'll bring it back read more

Fast food chicken at its best. Service is quick and friendly, everyone was smiling. Loved the wrap and the Southwest Salad. The lemonade is refreshing and just the right amount of sweet and sour taste. I'll be back! read more

they gave me chicken biscuit when I ordered bacon egg and cheese biscuit for my boyfriend.

This is the worst at customer service Chick-fil-A I have experienced. I waited in line for over 5 minute this morning. The person in front of me ordered breakfast. I am told they stopped serving breakfast. The manager informed me I could wait for them to fill 21 orders taken in the drive through and people in front of me and if they had any left I could order. I left. read more

I had such a great experience today eating in the restaurant and in the drive-thru. From Stewart and Jason to the girls inside I cant tell you enough how everyone made me feel special. Fantastic service! Thanks so much! read more

Can't do it anymore. Too crowded, it's become a daycare. Location is too small and forget drive through. It's become more of a pain than what it's worth. Not alone read more

This is THE WORST Chick-fil-A. I have been to Chick-fil-A's all over the south for the last 30 years and have never found one so consistently inefficient. I understand that due to COVID consideration has to be made, but this specific location's service was subpar prior to. Don't get me wrong, the employees are always polite, kind, and considerate. However the level of inefficiency in the drive thru (inside remains closed) leaves room for vast improvement. There are a lot of employees and perhaps that may be the reason for the cluster. But, for so many employees it still takes an extremely long time to get your food. We have not been to this location and not waited less than 20 mins each time in the last 10 plus months. We keep going bc it is the closest to our home, but we go expecting to wait. Tonight, we waited 26 minutes for one peach milkshake. And when we got to the window we had to pull forward and park bc it still wasn't ready. Again, the food is always consistent and the employees always have a smile but management should take pause when the line at the McDonald's across the street moves at light speed comparatively. read more

Appreciate that the line always seems to move along, especially when I'm already late in the mornings and craving some mini's! Ive always felt that Chick fila was on the higher side of fast food, but the quality of the food is always consistent. The staff is usually on the ball, and friendly. I do always have to ask for sauces...which I would think if i ordered nuggets would be the no brainer question to ask. BUT i absolutely love the sauces they offer. some of the best honey mustard around!! read more

I feel that Chik-Fil-A's are all the same, corporate control has made these stores very homogenous. That is not a bad thing, though. The drive-thru is fast and they are plenty busy most of the day. Lot's of hard working people behind the counter let me know they give a damn about getting my food to me in a timely manner. They recently had some sanitation issues here and received a Fail on their Health Inspection. After review of the document, it was mostly due to fridges not meeting temperature specs and a few other issues not really pertaining too much to the quality of the food (no roaches, rats, garbage in the sandwiches, etc.) They fixed it really quick and had over a 90 upon the re-inspection so they got their poop together. That impresses me so I will continue to go by here, plus the food is damn good. Love that Spicy Chicken... read more

I would've put 0 stars but that wasn't an option. We ordered food and the wait was over an HOUR ........ we called to see what the issue was and the employee was rude as a bitch. read more

Ordered curbside and waited FOREVER. Finally called the restaurant to see what the problem was and they said that it would be out soon. To be honest they fixed the problem. But I don't know what's going on with CFA lately. read more

This is close to my work place, around the corner, 8 minutes away and my first time experience was terrible. I made an order for 2 in the morning before going to work. Order never came, people that order after me left with their food one after another until I had to ask about my order because no one assisted me in front while I wanted for about 15 minutes even though there was so much staff in front at the ordering desk, so much they can barely move freely. Before one of the female employee gave me my bag, she read my order wrong so I had to ask me again if that was my order. After I took the bag, I looked inside and saw only 1 chicken biscuit and a sausage biscuit , but I ordered full meals with tots. Told the same girl that it was missing. She "promised" it was in there. I gave her the bag back, because I checked it in front of her. She looked at me like I was lying. She snatched the bag to fix her mistakes. After FINALLY getting my proper order, I was so appalled by the service that's when I left, I completely forgot my condiments. Didn't start off my morning too well. read more

Service is good but the portions and freshness are poor. Just went today and ordered southwest chicken salad. First, it was just a regular salad, nothign southwest about it. Second, only 5 small pieces of chicken that where chopped no larger than my pinky finger. 3rd, the vegetables and salad tasted very old. My mistake for going to a fast food joint for a chicken salad. I've learned. Took a picture to show but Yelp isn't letting me post the pic for some reason. read more

They are so rude they put a meat I specifically said not to put in my food and then gave me icecream with nothing in it. terrible service so sad. read more

Great fast service hot food delicious food grab some for the road or just because you won't regret it

I went to this location today and I have to say it was not a great experience. Everything went fine when I ordered, but a customer from another lane drove in front of me when I was told to follow the car directly in front of me. To make matters worse, I guess he's a crew leader or manager (blue shirt) leans out the window and has a long conversation with the car in front of me and she eventually parked because I guess her food wasn't ready. When I get to the window no one greeted me but I noticed a bag sitting by the window. Blue shirt and another employee were engrossed in a conversation (ignored me) and I had to say excuse me and asked if they could verify my order since the cars were out of order. All that time and my food was sitting right there. My fries were cold and gross. Not sure what was going on up there today but the drive thru window crew (where you pick up your food) was not on it... terrible customer service today which isn't typical of this location. read more

I went through the drive thru today only to find my order was wrong when I got home. I ordered nuggets and got a SPICY chicken sandwich. I called the store and the girl said bring it back. I explained to her that I was already home and wouldn't be getting back out today. I asked if I could just give her my name and bring my receipt next time and then replace it. She said no they only replace it the same day. TOTALLY UNACCEPTABLE!! Poor customer service and we won't be going back after that. read more

I have been to several CFA's in my day and I can easily say that this store is the most kind, helpful, giving, clean and well rounded store there is. The people are so nice and really make me hold my heart and say, wow I just love CFA. I will continue to go to this store to make sure I see these people. read more

They're starting to lose their grip. This is the second time this week I've asked for a sauce with my strips and there's no sauce in the bag when I get home. Second time this week, probably fifth time in two months, check your bag before you leave! Something's changed because this used to be such an awesome place to order awesome chicken. read more

The biscuits, at this particular location, taste burned and stale. They are not fresh at all. We also frequent the Avalon location and they have very fresh biscuits. I wish this location would fix this issue and provide their customers with fresh, not frozen, biscuits. read more

This is the most consistent, reliable, and dependable Chick-Fil-A out there. The workers always have a smile, and through COVID they have gone above and beyond to make their customers feel safe. Whether I am ordering a large meal, or a peach milkshake, the drive thru is always efficient. They are quick, kind, and send me happily on my way! I LOVE this Chicky so much, I will always be a returning customer. read more

I have been going to this chick-fil-a for years but in the past week I have not gotten the best service. I have been 3 times in the past week (and have been the only person in the drive through every time) yet my order has still been messed up. The first time they forgot my sauces and straws. The second time they gave me friend nuggets instead of grilled nuggets. And the third time they forgot my straws and sauces again and gave me an unsweetened tea instead of an arnold palmer. I understand things are hard because of COVID-19, but I have had no problems in the past when the restaurant has been crowded. I don't understand why problems are arising now, when I am the only customer in the drive through. read more

Been to this location several times - have everything from wrong double receipt charges, bad food orders and even catering orders screwed up.... Place badly needs a good hand to re-manage this. There are always things wrong with drive thru and they double charge for ANY substitutions where other locations DO NOT. Not a friendly owner, I actually order from the mall location for a secretary to pick up rather than get a bunch of orders from here... read more

Drive Thru guy was NOT friendly AT ALL. And had the nerve to be stingy with the condiments. Dude I just spent 10 dollars on a "value meal" and ice cream. If I want two Honey Roasted BBQ sauces GIVE THEM TO ME!! And save the attitude. read more

I would rather give 0 stars. Seriously I sat in line for 10 minutes and the order taker gets to my vehicle. He informs me that breakfast ended a minute ago. I asked if there was any. Real fast items left that we would buy. He told me "no the manager told me that we can only take lunch orders now". First of all he didn't have a head set on. So I'm not sure when he was told that. Also who eats lunch at 1030 in the morning? Especially on a weekend? I'm so done with this place ****edit So I tried to come back yesterday and gave them a $50 bill. I was supposed to get $38 back in change. Nope was handed $28. I didn't notice until later and I came back to get my money back. They said they counted the drawers and everything was accurate. I told them the girl must of pocketed it. They said they would check security footage and I have yet to hear back. So done read more

This place has got to get a grip on their business. Geez, the last 4 times I visited for breakfast, it seems like the lines are out the door! THe problem is that nobody knows where the lines are because the cashiers keep walking away from their register. I really like Chic Fil A, but this location has to hire more and try to do better! Oh, by the way, never come here on Friday mornings for breakfast, kids are everywhere, not sure if they are even eating, just coming here to hang out before school and make things more chaotic than they already are! read more

Fine location. Food is always good and fresh.

took the grands there for dinner and playtime; ordered the usual nuggets, Cobb salad and peach milkshake; the avocado lime salad dressing is wonderful (as is the salad), the nuggets are consistently good, and the delightful milkshake lured the grands from the play area; read more

Great place! Mike the manager and the staff are super friendly! This place has better customer service than most restaurants around. Very satisfied with everything!! read more