Today was my first visit at Chickfila on 211 and Potranco. I LOVED MY EXPERIENCE. I ate inside and I loved the setup, the experience of it all. Great job Chickfila team!! Food was delicious! read more

When this morning to get chicken minis with pepper jack... they gave me a bowl with a slice of pepper jack...no minis but they sure did charge me for them read more

Chick-fil-A - No chicken minis :( - Fast Food Near Me - Austin, Texas

I love chic fil a and unfortunately this is the one closest to me. One time, the guy taking my order literally mocked my voice. I can't make this up. Literally mocked my voice while I ordered and was not funny at all. I was made fun of. The worst experience I've ever had at a fast food restaurant. And the worst thing was I heard over the speaker, several people laughing as he mocked me. Like the workers were making fun of me and laughing at me. Horrible. I was very bullied and uncomfortable. But tonight, I asked for an 8 ct. and they decided to give me a 3 piece chicken tenders. Which would be fine if they just communicated that to me but they lacked the communication. Disappointing because the chicken was cold and not as good as the nuggets. After being a loyal customer, going at least once a week for years, I will never be going back. read more

Chick-fil-A - "8 ct" - Fast Food Near Me - Austin, Texas

Who doesn't love good, courteous and quick service? The sandwiches are excellent. The dining room is easily more pleasant than the typical fast food joint. Give it a try. read more

Eating in the car and they forgot our straws, sauce, spoon for soup and napkins. So disappointed read more

I get the same order every time--chicken nuggets and fries. And consistently at this location the chicken is always soggy (the batter is not crunchy like it's supposed to be, instead it's soggy and kind of gross). Secondly, consistently at this location, one of the nuggets is always a dud (ligament present or undercooked). And lastly, at this location, the fries are consistently only partially filled. Chickfila used to be my favorite fast food. But this Chickfila is consistently ruining the whole chain for me. It's the one nearest to my house so each time I give it another chance, I think "maybe the last time I went was just a bad day for them..." And then it's bad again and again. The best Chickfila I've been to in the entire Austin area is the one San Marcos! They at least know how to fry their chicken correctly. This is the first Yelp review I have ever taken the time to write because the quality of the food at this location is just extremely disappointing. Save your money and go somewhere else with better quality food. read more

cold fries not so tasty the sandwich i got was also pretty decent but not excelling in flavor or attitude read more

Chick-fil-A - trashy Chick-fil-A Chicken Sandwich - Fast Food Near Me - Austin, Texas

Walk in after a hards day work at 8pm. I'm in my work truck and it's to big to go through the drive thru. Only one other person is inside waiting for there order. I ask the lady if I could order to go and she calls up her supervisor and asks to take my order and she straight up said No. No one was able to take my order and they basically told me to just leave. They were laughing and having a good time but can't take a order. read more

The Good: :: chicken minis for breakfast. i only get up in the mornings because of these damn things. :: chicken nuggets. eat them with just a dab of mustard. you'll love me forever for this recommendation. :: employees are always friendly and efficient The Bad: :: the location is a clusterfuck, especially during peak lunch times. getting in and out is more difficult than me squeezing into a pair of size 2 jeans. :: the food makes you fat, end of story. it's all processed out the wazzoo. trans fats? check. high fructose corn syrup in all salad dressings? check. The Ugly: :: the chickens supplied to all chick-fil-a's come from industrialized sources. this means chickens are debeaked, treated with antibiotics, raised with hormones, live in crowded conditions, get sick, step in their own waste, etc etc etc. yuck. the animal lover in me gets mad and grossed out. Would I go back? I'm going to try not to. Must...be...strong.... This place is OUT. read more

This location gets so busy and they seem to get everyone through quickly but they sacrifice correctness for quickness. So, they're not efficient. In the drive thru you order through people outside and pick up your order outside through people. When receiving the order they rushed me through a specific exit (not one I cared to go through and not giving me time to check the order.) Once checked I realized they forgot my fries. I had to go in to get the fries they forgot. The guy threw in an extra medium fries in the bag. Sorry I tossed the extra fries because who needs two fries for one person? I'm grateful for the attempt though. In summation, I'm basically bitching about a first world problem. read more

I've been here numerous and to many other Chick-fil-A's and I must say succinctly that thus was has the best service especially when it's it around the lunch rush hour. The new remodel has made the inside a lot more spacious. I usually park and go inside to order to go or dine in, because the drive thru can be backed up and I think ordering in is typically faster. Here's an example of why I get exceptional service here. I ate here last week. I got my food very quickly and it was correct. I was offered a refill without me asking, I was giving a sample of the chocolate chip cookies while waiting on line. When I went to discard the food on my tray an employee insisted that they do it. It's about as five star dining you can get for a fast food restaurant in my opinion and since this one is the best out all in Austin I'll rather go a little out of the way to done in at this location. Thy also have a brand new indoor play space for patrons with kids. The food of course is always great it's primarily chicken sandwiches with an assortment of sides. They even have a great salad menu for patrons seeking healthier options. read more

This location closed for a few months and I was soooooooo sad but then when they reopened they had THREE drive-thru lanes and a separate building built just to make the drive-thru lanes move faster! This place is really awesome and have taken into consideration what would be best for the customers to get in and out of here quickly! The workers are friendly and the inside is always clean and comfortable to dine in. They even walk around asking if you want refills and more sauce! read more

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Holy chicken feathers, Batman! Does everyone in north Austin come here for lunch? I pulled into the drive through around noon recently to redeem my coupon for a free spicy chicken sandwich. My vehicle joined an extremely long line that wound its way around and backed out of both entrances onto both roads. It was insane. I thought ordering would take forever, but Chick-Fil-A had it beautifully organized. Cars were divided into two lines, and employees walked up to each car with their portable electronic order pad, completing your order efficiently right in front of you. Other employees scurried out periodically and handed bagged orders to the waiting cars. This system was obviously designed to serve a lot of customers quickly with a minimum of fuss, and it worked very well. My sandwich was enjoyably spicy, but could have been constructed better. If they switched to a slightly larger bun (to better hold up to the chicken) and added lettuce and tomato (instead of just three Lilliputan pickle slices), they would have an awesome product. read more

They have no idea how to run the drive thru. Never in my life has a drive thru taken 25+ minutes. And the parking lot is so ridiculous you can't get out or move. Go to the one off Parmer. It's significantly better read more

Great food for a great place. While a busy location I was pleasantly surprised of how fast our order was taken and even faster to receive our order. Even though it was packed this location is extremely clean and well kept. read more

Did not get my order right, they were very stingy with their sauces. We had two meals which had one entree missing and they only gave us two sauces. read more

Once again, ordered through Postmates and only received fries and not my salad. When I call nobody ever answers the phone. Terrible!!!!!!

Ugh. I can't get them to answer the phone. I typically like this location better than others, though I don't visit often and definitely do not agree with the company's appalling stance on human rights issues and blatant discriminations. However, it's just a sandwich. This location is super stingy with sauces/condiments. This is a constant issue even though I ask for extra. Today, for 4 full meals, we got 2 mayo packets and 2 ketchups. BOTH mayo packets were leaking, it seems as though it's a manufacture issue bc it looks like the packets weren't crimped all the way. Clearly these are not usable and I hope no one gets sick today from using them. They also have a problem with getting orders correct, I don't believe I've ever gotten a correct order here. Now we are just hungry bc no one wants to eat a dry sandwich, not even the kids. They ate some fries at least, but there's again not enough ketchup to go around, and CFA doesn't have good fries to begin with so I can't imagine trying to eat dry, unsalted, fries without something to drown them in. Gross. So, most of the $25 order is completely wasted and we are all unsatisfied. Like I said, aside from the mayo, this is a constant issue. read more

Don't go here if you like to have hot, fresh food that's properly prepared/presented, or if you expect courteous service. read more

Chick-fil-A - Fast Food Near Me - Austin, Texas

Unless the person taking the order is standing next to you taking your order you won't get every you asked for. Ordered 2 numbers 1 combos and 12 pieces nuggets. Nuggets only with Polynesian sauce. Thanks for a handful of sauce no nuggets. At lease they didn't charge me for the nugget. Hate going there never a great experience. But my kids love it so there's that. read more

I placed a mobile order for breakfast at 10:20. I arrived to pick up at 10:31. When I got there they cancelled my order stating they don't serve breakfast after 10:30 (even though I placed the order at 10:20). When I asked the manager why they cancelled or if there was anything they could do they told me they can't honor it since I wasn't inside the store before 10:30. The manager also said he doesn't understand the chick fil a mobile app. Moral of the story: don't use the mobile app for pickups (unless you're currently there which defeats the purpose to begin with) Also don't go to this location as the staff doesn't seem to be educated on how their own app and business works. read more

Staff is extremely nice at this location, this location always does well on your special orders. Get's CRAZY crowded during the lunch hour, but they have a system to get you in and out as quick as possible. The food never disappoints. read more

Pathetic. Avoid at all costs. They always get your food wrong and the line is 20+ cars and it takes an hour to order.

I love Chick-fil- A but they ALWAYS forget something. I either have to get back in line and wait 10+ minutes (while my food gets soggy), or I just go home and lose my food & money. This happens at every Chick-fil-A. I get that you guys try to be fast, but you aren't being efficient. This is not fair for your loyal customers. It seriously makes me mad having to waste my time and money. Make sure the bags have everything!! read more

We ate here the other day. Three of my small group caught the flu I'm pretty sure we caught something form this restaurant so I just want to spread the word to others be aware! We all got sick at exactly the same day. Very dissatisfied because they had someone sick working here Well I just found out its now three people of our group of five that caught the flu from chick fil a! I think it's the H3N2 strain that is killing people. I will update this review in a few more days. I hope none of us die. Thanks chick fil a!! read more

I'm a bit salty. The person that took my order seemed to be in hurry for some reason when taking it, and missed the few requests I asked for. Which I wasn't gonna make a big deal out of it and go on with my meal, but then one of the items that was rang up correct was made wrong. It kinda sucks and is annoying being pushed through the line just to have most of your order messed up. read more

Not a customer friendly location, unprofessional and unhappy staff, Missing items on my orders multiple times, definitely suggest checking your to go order bag for all items before you leave. read more

Horrible experience at this location. Again. Management couldn't be bothered to contact us to get it right. Tired of wasting my money. We will not be back. read more

Always fast and effective when going through the drive through. Although could not say the same on the inside. The inside tends to be too crowded sometimes and seems way to busy for my liking. No matter what time of the day the drive through got your back! read more

This is the second time they forgot the salsa with the scramble bowl and I EVEN REMINDED THEM ABOUT it this time, when they asked if I wanted condiments. Everyone knows the salsa MAKES the scramble bowl/burrito!! Ugh.. so frustrating. read more

Like most people in existence, it's hard to say something bad about the food at chick fla. This location is everything that you would anticipate: friendly staff, great food, clean bathrooms, play area for the kids, and always "my pleasure." Drive through during peak hours is completed with surgical accuracy, making in an out for lunch quick. read more

You will not be disappointed coming here. THE FOOD IS INCREDIBLE. I love the chicken and all the different types of sauces. I would definitely recommend eating here! read more

I have been ordering from this chick fil a for the past 4 1/2 months. I get delivery to my near by school every week. I place the order ahead of time to be scheduled around lunch. My order usually comes 30 mins early when I am unable to grab it, and my food ends up being cold. Secondly, I ordered today and I asked for the driver to call and meet me outside. I got one phone call, and right as it hung up, I called back. However, there was no one ever outside, and I could not reach the driver or the restaurant phone after that. It turns out that my driver put the food downstairs office and I was left with no message saying that it was there. Horrible experience. read more

Always on the ball. Well run business/franchise. Employees are polite and well trained.

Any Chick-fil-a I've been to has been great, but this is by far the best one I've been to. Employees were all very friendly, as normal. Each table had a vase with REAL flowers in it, a very nice touch. Play area for the kids and even a piano to play! Wish this particular Chick-fil-a was in my home city! read more

A funny thing happened on the way to a chicken sandwich... I'll admit. I've avoided the Braker and Research location of Chick-Fil-A for years even though I work in the area. The intersection backs up every direction, and that whole parking lot LOOKS like a hot mess. But a coworker the other day suggested picking up at drive thru, and since they were driving, who was I to complain? Now they've turned the whole parking lot into a Disneyland line. They have multiple car lines, going every which direction, multiple staff standing in the lot taking orders (and non-cash payments) electronically, many signs trying to bring organization to the chaos. I was expecting to see one of them say "From this point on, your wait for waffle fries is 45 minutes", and was looking for the FastPass machine. But the result was shockingly fast drive thru service. Fast forward two weeks, and an out-of-town coworker had a craving for the old #1, so we decided to eat in. Even in the noon hour, we easily found a parking spot and walked in. The place was full, but every register was open. No wait in line, and then we get a NUMBER for our table. Delivered to your table fast food? And then being asked if we had everything we needed, instead of just dumping it off? Shut the front door! A subsequent staffer asking if "everything was OK" caught us off guard. Two more stops offering (and happily getting us) drink refills was shocking. Table clearing, but not in a way that made it seem like they wanted us to leave, caught us off guard. Then the kicker. When asked if we needed "anything else", my friend coyly mentioned wanting a "Banana Pudding Shake". The helpful staffer said "What size to you want? The Small is $2.78." (I might not have the number right, but he did) So he took the $3, and came back in a few minutes with my friend's shake and the change. Amazing. At a fast food place. I'm a sucker for the regular fried chicken sandwich. Sure, I'll eat the grilled when I want to be "good" (with waffle fries, of course), but the #1 is their bread and butter. (btw, they butter their sandwich bread) If your review says "I had the salad and a fruit cup, and have no idea what everyone is going on about...", then you're doing it wrong. If you give one star because they are closed Sunday, and don't do the same for any other place that might be closed on a Monday, then you're just being a douche. If you're against styrofoam cups, or a company that makes donations to certain organizations, then you are a stronger person than I. 5*s for the #1 combo, with the diet lemonade. 5*s for the service at THIS location. read more

I'm writing this review on a Sunday, just to honor the one in swaddling clothes by the deep fryer. Look, you know what you're getting here food wise. It's a great chicken sandwich. It has a pickle on it. It's simply purrfect. Waffle fries and lemonade and you have something. But this location couldn't be less convenient if it was located at the bottom of the ocean and under the protection of a Kraken. I always hate drive thrus. Get out of your fucking car, America. Walk a few steps to get your fried shit in a bag. But this traffic flow situation in this parking lot is so effed up that you can't park, and if you do, you won't be able to get out. Seriously, it's a huge mess. read more

The place is located on the corner of 183 & braker.. Yes, they are busy but they they are quick to full-fill the orders. They have their operations well planned for busy times. The chicken cobb salad is my go to meal! they have two drive-thru areas so you will be in and out very quickly! read more

Chick-fil-A - The line is typically out to the street during work week lunch hours. - Fast Food Near Me - Austin, Texas

Caegan has offered the best customer service I have experienced in a long time. Thank you for fixing my order when you guys are sooo busy. I will definitely be back. 11/10 stars. Best chic fila in town. read more

Chicken sandwich with a side of Jesus. Chick-Fil-A is better quality fast food and everyone I know loves it. Not me. Its right up there with Family Guy with things people love and I just don't like. The fried chicken sandwich isn't crispy and juicy, it's just breaded, dry and has a weird flavor that I can't put my finger on. Salty, but are those sweet undertones? I don't know. And it has pickles. Nothing else. No mayo or mustard or lettuce or tomatoes. Those pickles must get lonely all by themselves. The nuggets are similarly uncrispy, as is the new spicy chicken sandwich. I finally found the lettuce and tomato on the grilled chicken sandwich. Unfortunately, that weird flavor that's on the fried chicken items has found its way on the grilled as well. I hate the ad campaign with those stupid illiterate cows. Makes me want to eat a burger instead. They get points for being super clean, friendly and nice. Even if it is in a weird Jesus cult sort of way. read more