The employees at this location are Excellent!, they are patient and you never feel rushed - yes there are times when the store is packed and it gets a little chaotic but it goes with territory. The one individual who stands out the most is Hunter - very personable and customer service oriented- Hunter is an asset to this business. read more

There were 13 people in line for a lunch. I counted. I was there for 10 minutes and only 1 person had been served. Then two people cut in line next to their buddies (employee didn't say anything). At that point someone walked out, and so did I. That means that for person #13 or I guess #15, it'd be an hour until they got their food at the pace they were going. HIRE. MORE. PEOPLE.. read more

My team placed a rather large order, 20 items, for our meeting this week and the team here absolutely nailed it! We placed 17 individual orders plus 3 appetizers and they perfectly executed every single ones of them and included a box of utensils and sauces. The food came out fresh, hot and delicious and my entire team would like to thank them for providing our lunch. The staff there was so nice when we came to pick up the food and I would highly recommend this location. read more

Gave me hard and overcooked orange chicken plus it was some hairy parts I don't know what it is and I'm don't plan on eating that also order teriyaki chicken that what most fat than meat mind u I had previously order from a different place that messed up my order wasted over 30 dollars to not eat from the other place that has nothing to do with panda but I was hopping panda didn't messed my order too read more

Panda Express - Chinese Near Me - Austin, Texas

The staff here is extremely welcoming, accommodating and has helpful recommendations. The food was very fresh and flavorful. I recommend the kung pao chicken, orange chicken and super greens. Staff recommended teriyaki chicken and even gave me a sample which was so kind. Although the food was excellent, the employees here are what makes this particular location 5 stars. They went above and beyond! read more

Panda Express - plate with super greens, orange chicken, rice & kung pao chicken - Chinese Near Me - Austin, Texas

Staff was attentive and greeted me as I walked in. Food was fresh and hot. Can't go wrong with Panda! read more

Panda Express - Sweet fire chicken, string bean chicken, fried rice plate - Chinese Near Me - Austin, Texas

So great food with many choices to have . Exceptional service and great staff working as a team , The cashier positive attitude made the entire experience enjoyable. Opting for the dine-in decision was a great choice . read more

Basically okay (it's panda, right? They're all pretty much the same), but somebody there doesn't know the 2 differences between walnut honey shrimp and wok fired shrimp. Know the differences? 1. We ordered the wok-fired shrimp And 2. The one we ordered won't kill me. A modicum more attention would be welcomed and probably save a life. I'm visually impaired so I'm grateful someone noticed the nuts in my food before I ate the entree. read more

Panda Express - This is not what I ordered - Chinese Near Me - Austin, Texas

Came to this location specifically because it has drive thru listed on google maps. No drive thru. The location by my house does not have drive thru listed, because it doesn't. Get this fixed. read more

The food was dry and old. This is what they wanted to serve me rather than make some more. This is unacceptable and not appetizing in any way read more

Panda Express - Black Pepper Angus Steak - Chinese Near Me - Austin, Texas

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I ordered Door Dash to my hotel. Panda Express gave me wrong order. Called for 20 min no answer. GOT DRESSED (I eat in my drawers when I'm on the road. Don't judge.) They gave me correct food and said sorry. Too bad I had paid almost twice the cost of the food to have it delivered. Food? Ok. Customer Service? Waaaa-waaaa Waaaaahhhhhh -3.1415... read more

I always go here once a week for my lunch break. Bernice is the best and is fast working. It's nice to sit outside on the patio too as the weather cools down. read more

Panda Express - Patio - Chinese Near Me - Austin, Texas

Food is cold and the Red Box is only 70-80% full. See picture. The cashier is a con artist. He quickly keyed in some additional premium charge while I was busy with my credit card and didn't pay attention. After I caught the overcharge on the receipt, the cashier became very nervous. I asked for the exact refund of premium charge, but the guy kept saying that he couldn't. Weird. The manager eventually came out and issued me a refund though. Overall this place is sketchy AF. read more

Panda Express - The red box is only 70-80% full. - Chinese Near Me - Austin, Texas

I go to Panda regularly and recently I visited and had an absolutely flawless experience. The person's name was Jessica. She was cheerful and sharp and took care of me with speed and care. If I owned a Panda Express I would be thrilled to have her. I hope she stays as I will be looking for her next time read more

These guys were super clean and the staff was nice, too. Only downside is they were out of three different things we were looking for. They did make it for us when we requested them but it took a while. It wasn't a busy time and it wasn't the weekend either. I have never seen a Panda Express not have something on their food line so that would bring my rating down a bit unfortunately. Otherwise everything was good. They had really nice highchairs, tables, chairs etc. Parking was pretty easy. It's located in the same plaza as Jimmy John's. read more

Panda Express - Chinese Near Me - Austin, Texas

It's Panda Express. The dishes are soupy. The noodles are gummy. The meat is too tender? It's fine. The serves is excellent. Wish I could tip but wouldn't take the money. read more

No good customer service No good Cook Everyone are the boss. no team work Bernie she the only one trying to have good customer service read more

Doesn't even taste like panda should. Worst location I've ever been to. Service is good, it's just the food

This was our first visit and we were very impressed The Employee who may also be a manager / team lead Bernie did a great job I got the Bowl with Chow Mein Noodles and the Kung Pao Chicken Entree which was very good she was nice to mention that the entree Kung Pao was spicy which i like it spicy my dad got the Sweet Fire Chicken Breast Bowl with Chow Mein as well and he liked his as well. their Fountain Drinks are horrible as they play around with the syrup in the machine we looked at the other entrees and they were pretty authentic to other Chinese Restaurants we will for sure be back overall our visit was very good read more

Placed my order through the app and it was delivered via door dash. Delivery was on time and went off without a hitch. When I opened my food box. It was only 50% full! I order the same thing every time so I am used to the portion size and this was no where near what it should be. They ripped me off for sure!! read more

Panda Express - Chow mein and Honey Walnut Shrimp - Chinese Near Me - Austin, Texas

I really like Panda Express. They offer a limited menu that they do really well. You can count on it to be fresh and hot. I was the first one in line at 10:30 and ordered the sweet fire chicken with stir fried vegetables. This location is clean and the service is friendly. read more

Panda Express - Beijing Beef - Chinese Near Me - Austin, Texas

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Easy for the office staff. Get in get food and out! This one in particular has good consistency in the food. They are also quick and effective in moving people along during lunch hour when it's the busiest. read more

Panda Express - Easy for the office staff. Get in get food and out! - Chinese Near Me - Austin, Texas

pulled up at 9:15 pm they turned us back saying that the place is closed. Google maps shows that its closes 10:30pm as well as their door sign. read more

This Panda location lacks customer service skills. The female behind the counter serving plates seemed to be both disoriented and incompetent. The food was ok though. I don't think I'll be returning to this Panda location. read more

Can Panda explain to me why they start closing the restaurant down at 8:45? I went to get orange chicken and Lo mein and they literally had maybe 4 or five options out. Upsetting coming from a fellow restaurant worker and the one thing I'm looking forward to when I get off isn't available. I understand wanting to get off early, but if your hours day you close at 9:30....shouldn't you still be making food till at least 9:15? I felt bad for the mom in front of me trying to get food for her kids and they weren't willing to even make her beef and broccoli ?! I come for lunch often and it's always amazing, just wish closing crew cared as much as opening. Hope they fix this soon. read more

My co-workers and I have been pretty faithful to this Panda Express. The staff was always very nice and helpful, Plus they're less than a mile from work. So you can imagine how often we came to this Panda Express in particular. Today I went in to pick up food for my co-workers, as usual... And there's this RUDE A$$ LADY BEHIND THE GLASS. Right when I walked I was being spoken to like I'm incompetent, on top of it she just couldn't get my order right, even though it's ALL right there in front of you. She had to be new or something... anyhow she completely killed the atmosphere of the restaurant. I'm super disappointed in the service I received today. One bad apple ruins the tree. read more

The food here has always been excellent! Good environment and friendly staff! Located in a very convenient location as well. I've never had a problem getting lunch here. read more

Panda Express - Orange Chicken, Fried Rice, Chow Mein - Chinese Near Me - Austin, Texas

I don't like Bernie. They always run out of everything. The staff have facial expressions and tone of voice fhat is unwelcoming and depressing. read more

Berne is always working hard and making sure my online order is ready in time! Great service!

They food is fast. There are healthy options. It helped me loose 120pounds. Seriously. Low calorie and healthy options. I'm grateful for them. Truly helpful if u want to loose weight! Super greens, green bean chicken, mushroom chicken. If u want a meal that filling and low calorie. They got it!!!and no I'm not paid. Just grateful for a place that can be fast and low cal! read more

I've been to this location several times and overall I've experienced good service every time. Sometimes they run out of the entree that I want so I have to wait for it to be cooked. It's a little annoying but not a big deal. The reason for three stars is that I don't like that the cashier will open the food to see what's inside. Seems unsanitary to handle food and money. read more

Just stopped in to pick up some lunch about 30 minutes ago and I am still in complete disbelief of what I just witnessed. Long story short, Judith was yelling at her cook because she was frustrated that he could not hear her when she was speaking to him. Granted I could hardly make out what she was saying and I was standing even closer. She was wearing a mask and it was even harder for him to hear with all the food frying right in front of him. She was shouting and pointing her finger at him to go home. I find this extremely unprofessional and I feel sorry for the cook because that was incredibly humiliating. She owes him a huge apology. That kind of behavior should never be tolerated. read more

This Panda Express was great! Nice and helpful staff, fresh food, and right by my house. Will definitely be going back.

I know this may sound surprising but i haven't been dissatisfied one time, and I've been here quite a few times. The quality seems to have risen, and I'm a big fan read more

Food is Panda Express food - tasty, cheap, satisfying - not gourmet. If Adelina is not already the manager here, she should be. I have had better service from her than at some nice restaurants. She's ON point and I rarely if ever am blown away by fast food service. Always smiling, greets every customer, very friendly and happy to help. She makes the difference at this location!! read more

This Arboretum location NEVER has product ready to go. It's always, "but it can be ready in 5 minutes". How does the front line not see something is running low and not have the cook replenish? Yesterday, there were 3 pans empty and everything else almost gone. Again, it was "but it can be ready....". I left. Still craving today, I went back. They finally had my 2 entrees in stock but there were hardly any noodles in the Chow Mein....."but it can be ready....."! Come on...get your act together. Do a 1/2 restocking if not too busy. But every time I have been always has plenty of people in the place. I get food cost vs inventory but this is the whole concept behind Panda Express and can be managed better. I guess I'll have to go back to the Parmer/Mopac location where they get it right or plan lunch before 2:30 so I can go to Twin Lion which takes no extra time than the "but it can be ready" fast food but a better deal. read more

I have used this location 2 times now for catering an office lunch. Both times the staff was well prepared and organized. My order was ready on time, it was hot and they helped carry it to my car. KUDOS to the team here. I will definitely use again. I also eat here for lunch about once a week. The employees here are friendly and hard working during the lunch hour. It can get really busy and they are also working to keep up. The store is also clean. I will continue to come here and use for catering. GOOD JOB! JCurry read more

In August of this year, I started dating a corporate manager at my job. I found out that he was sleeping with 3 other servers and lying to me about it. In response to this news, I got hammered drunk on my break and went back to work (mistake #1) and got fired right after vomiting in the compost. I got on a bus to go home but passed out and woke up at a random strip mall on Research Blvd. My phone was dead, I was unemployed, my heart was broken, and I was in the middle of nowhere. Enter: Panda Express. I walked into this location sobbing my eyes out and extremely drunk. Your employees not only supplied me with a phone charger, but they also treated me like family. They allowed me to wallow in self pity until my roommate called me a Lyft to my home in Hyde Park. I cannot recommend this Panda Express enough. Five stars for the most compassion I've ever been shown. read more

This Location is awful. I sent my employees to purchase here for us at the dealership. And fair enough they mess up my order. Tell me to talk to corporate, that there will be no refund. But instead store credit. Made me go through all of that.. then to come in and say "we don't have your name on the list." I can't get your meal taken care of. It is not about eating for "FREE" but the principle of how they lack on customer service, yet send out orders- cold and incomplete!!! Not coming back... read more

Terrible customer service!! Employees are extremely rude, they dont work and are sitting on their cellphones instead of working. They close before they are advertised to do so. Other locations are better to go to. read more