Fast service, no doubt but the food quality went way down. The chick-fil-a sandwich-the classic is not tasty anymore. I think they are producing so many sandwiches a minute that they are chimping on flavor. The buns are now super greasy and the actual chicken is nearly burnt. I asked for extra pickles and received zero. read more

Oh... Chick-Fil-A I'm going to start my review by only focusing on your food and restaurant. While the chicken here is ok .. the portions are so small that I have to order several meals to get full. Sometimes the crust on the chicken is very soggy. I also think the chicken is sort of bland and could use more seasoning. I'm honestly not sure why so many people enjoy eating here. The waffle fries are horrible and way too salty. This place is a constant reminder of why I try to eat local and stay away from corporate chains. Also... The restaurant is closed on Sundays .. I don't know why anyone would turn down business for a whole day but these guys do it. I think it may have something to do with the religion of the owner of the business but honestly I prefer my chicken with no religion involved. These guys however seem to be anti-gay marriage and I keep expecting to see Adam and Eve themed toys in the children's meals. You can get better chicken at almost any chicken joint in town there is absolutely no reason to eat here. In fact I'd advise you not to eat here at all if you can help it. read more

Wow I have never been treated so poorly at a chik Fila a. Going through the drive through and I was politely waiting for a truck to backup when someone either in management or an employee was harassing me for blocking their drive through lanes. I was trying to wait for the truck to back out and leave and also I was in a large vehicle and making a wide turn. The person stated I was 'blocking his drive through' when I couldn't make the wide turn and I was politely waiting for the person to pull out of a parking spot. Absolutely awful and I will never come back to this location. read more

Some of the best service I ever received from a fast good place. They don't cut corner on the chicken, it's high quality and quick. They pay their people proper wages. read more

I'll never understand why they have people off Chick-fil-A's property trying to direct traffic. It's incredibly dangerous for the employees and people driving since the employees have absolutely no idea what they're doing . This is the only Chick-fil-A I go to that always manages to mess up some part of my order, and the people taking orders in the drive thru ALWAYS talk over me. If they'd let me finish my order instead of interrupting me to ask questions, they wouldn't need to ask their questions. Overall, a terrible Chick-fil-A. read more

Worst customer service I have ever had at a Chick Fil A. When a customer walks in upset over a system malfunction and the manager of the store greets them by telling them it was my fault I didn't place a order in the right time so they cancelled my order yet on the app it said everything went through. She gave me zero help and then decided to argue with me in front of her employees because she didn't like the fact I was a little upset. We drove 20 miles from a VA appt to come which is why the upset was occurring. read more

i didn't spend this much to get cold unsalted food with the wrong drink and no straws, just got into a car accident and got my bf to pick up food , was not expecting this from them wtf y'all read more

Chick-fil-A - wrong drink, cold food, took 20m, just got into a car accident and wanted something to make me feel better to be let down - Fast Food Near Me - Austin, Texas

I just left the drive-thru after a 23 minute process...wow! I knew the line was long, but the line is always long at my regular location at 183/620 and it's much more efficient than this South Austin location. Also, no "my pleasure" response from the order taker or the window cashier. I guess employees are only as good as their manager. read more

By far the worst chick fil a! Placed an order for the #7 which is the grilled chicken club sandwich. Got just the chick fil a sandwich drove back around and was told it's being made fresh. It was not! It was ice cold. Giving me a cookie does not make up for not getting what I ordered or what I paid for. The team also did not have that chick fil a attitude that we all know and love. Truly a disappointing experience. My hotel doesn't even have a microwave for me to warm up this food. What a waste of food and money. read more

Chick-fil-A just never disappoints! We live up North but got an awesome offer from this specific location (just from a couple of times of visit in the past) for a BOGO reheatable party tray (nuggets or strips), so we couldn't let it pass. We placed an order for pickup the next day. The manager was very nice and prepared all the pickup orders nicely on the tables with names on the boxes. It was very easy to locate ours. The corporate marketing message didn't specify some details so we didn't know. The store manager was able to accommodate us and honored the discount anyways. Everything was delicious. One week later we got another offer for a free breakfast chick-fil-A biscuit from this location again. This is the only location that gives customers with the app a lot of offers while others don't. It's just too bad that we can't redeem and contribute more often because it's just too far from our house. read more

I love this chick fil a! The line can be pretty long at times but it moves really quickly and the staff members are always so friendly and efficient! They usually get my order right and always provide wonderful service! read more

Absolutely disgusting! I ordered a chicken sandwich. Took one bite and the inside of the crusted chicken was RAW! Churches chicken would never and neither would a REAL CHRISTIAN. Please check your children's food. Mr manager JEREMY said it was uncooked fat and the rest of the sandwich was cooked -_- fat isn't PINK. The man clearly has no kitchen etiquette. As he walked over to the one eight hundred number on the wall he asked me to call he stated he wasn't going to refund me and then tried to offer me another sandwich which I kindly declined because who in their right mind would take/eat another sandwich out of that kitchen Jeremy then decided to pull five dollars from his register SLAPPED it on the counter and walked off..BEN WHITE CHICK FIL A NEEDS ANOTHER MANAGER read more

I've never had a bad meal at Chick fil a whether its breakfast, lunch, dinner or an occasional dessert.

The food was good, but the line was incredibly long. I recommend ordering in the mobile app to save time and earn some points. The parking lot just wasn't designed optimally for long lines. Service is decent. Food quality is great. Chick-fil-A is delicious. Remember they are closed on Sundays. read more

Line was quick and efficient like most Chick-fil-A locations I have been to. However they forgot to add my sauce when I ordered nuggets (it happens so it didn't bother me) but when I went inside to ask for the sauce because they had forgotten it, the cashier acted like I inconvenienced her, and didn't even apologize for the fact that I chose the drive through but now am having to go inside for an error on their part. When I got back to the car my nuggets were over cooked. I don't want to get the company in trouble but it was almost as if they hadn't changed the oil out in awhile. read more

Chick-fil-A - Burnt nuggets - Fast Food Near Me - Austin, Texas

Worst chick fil a in Austin. You would think after dealing with this daily for the past few years they would fix this issue. They need to relocate this one, expand the drive thru. People come here to grab lunch during their 30 minute lunch if they work nearby, which you end up leaving without food or get to work late. My fav is the one on braker & 183, they have it together. Obviously they are not worried about customer service since this continues read more

Went here on our 30 minute lunch break with some coworkers. They had workers standing outside taking debit cards individually and placing in line orders. It was so neat how they handled the massive crowd. The guy helping us said the maximum I can do is 4 different debit cards... ok?? Anyway, lines went quick, yes there were 2 drive thru lines, and when we got to the front to get our food, everything was correct. Hard to do with such a crowd - inside and out. Food was delicious as ever. Will be coming here again. read more

I come to this CFA all the time, and the service is always great! They are fast and accurate and I've never had a bad experience here. Definitely recommend the spicy chicken sandwich and Chick-fil-A sauce! read more

This rating is solely for the set up of this location. Coming in off a busy street the line is SO long it blocks the people trying to exit the drive thru. I'm sure only when it's busy, but if you're a decent human being and leave the space, you're leaving people in the road behind you. It took over 20 min to get breakfast at 930 this morning. The set up just seems very poor and lacks any type of quickness the newer model drive thrj have read more

Service : Never heard of that 25c charge for over 4 sauces. Been going to chick fil a for over 10 years. It was even my first job. Had the same order for 10 years. No other chick fil a has charged me, but apparently it's been going on for a few months here, no where else. Thanks, will never come here again. Food : Cold fries! Restaurant : Slow drive through, poor parking lot, what a craphole! Edit: thought it couldn't get worse! It did! Saw the dining room attendant and didn't even notice they have a corner with brooms and dustpans right next to the condiment bar. The attendant was emptying the dustpan over top of the trash can! Right next to someone eating and next to the condiment bar! read more

Chick-fil-a is good. that's all you need to know. i would give 5 stars but they are closed on sunday. boooooooooooooooooooo. during lunch time the line is wrapped around the building but def worth the wait. i was in my work truck and some areas got really tight, so take your time. no need to go inside. read more

Chick-fil-A - Long line at lunch - Fast Food Near Me - Austin, Texas

They refused to service my husband because he has a big box truck. Normally when we stop by to fast food places, they take our order at the parking lot. As business owners, we wanted to order food for ourselves and 5 our workers but couldn't provide because although the employee was talking to him and had tablet in her hands they still said no because the truck was too big and he didn't have the app. However, the chick-fil-a on research did take his order from the parking lot without having to download the app. Where here they said if he didn't have the app they wouldn't take his order! read more

I frequent Chick-fil-A a lot. A LOT. Of the many times I've dined in, went drive through or placed mobile order at this location I've noticed some things. First I've witnessed managers talking down to the employees. Example - I order a meal with a lemonade. The cashier turned around to get my drink and the manager yelled at her and said she was ignoring the line when she literally was filling my order. The manager took over the register and I had to tell the manager my order wAs already taken. She didn't believe me until the worker gave me my lemonade. I've seen managers gripe and be rude to customers. One employee "Rosario" told a customer rudely to take their food and go eat at home. Some of the high school students are just standing around and laughing while there's other employees wiping counters, mopping and restocking. Sometimes the managers are the ones standing around giggling and laughing with each other instead of helping or helping the employees make things run smoother. I can tell management is inadequate and incompetent. It's the closest Chick-fil-A to me so unfortunately I go here a lot. read more

Chicken nugget salad...the blueberries, strawberries...crisp lettuce and the nutty toppings annnd that apple cider vinaigrette...um um um! They must have good quality control because I can never go wrong with that salad regardless of which location...they do a salad good. and the peach shake is in season...get one while you can, you wont be disappointed..omg... get in my belly. read more

Chick-fil-A - Late lunch ! Chicken salad with a peach shake - Fast Food Near Me - Austin, Texas

See all

Who doesn't love chick-fil-A? It's one of my favorite fast food places and I always get the spicy southwest chicken salad. Customer service is always good and the food is delicious read more

Really bad service the guy got my order wrong 3 times the women taking my order Juliana charged me for 2 small lemonades when I said 1 large regular lemonade and diet lemonade I also ordered a 10 piece chick n minis and they gave me regular chicken nuggets and I asked for the chick n minis and he brought back a 4 piece chick n minis when I said 10 piece read more

This place is always awesome. The only thing I hate is they NEVER fill the fries to the top. Today they put sauce packets on top of my fries to make them look fuller. read more

I've always loved Chick-fil-A and the employees have always been pleasant, but today at the Ben White location in Austin Texas an employee named Cat made an impression on me. From what I saw in the short amount of time that I was having lunch there, she is an extremely hard worker, and she does it with the biggest smile on her face. Her smile and positive attitude was so contagious! I left feeling in a better mood and like I want to do something to help somebody else out today and make them feel like that too Thanks, Cat for being so kind to others! read more

Pouring down rain so I did not go in. Got drive-thru line at 10:12 am for breakfast. I tried to order breakfast when I got to the speaker. Said they would not serve me because it was 2 minutes after 10:30. No way out of the line. I ended up leaving at 10:42 with nothing. Voice my concerns and the girl at the drive-thru was just smirked. read more

Well I give my self the opportunity today 4/5/17 2pm to have lunch . I walk into the restaurant I was welcome very nice. For this man in the register i order the #2 spicy chicken sandwich. He offer the choices of cheese he was so nice and he offer me some dipping salsas I ask him for Bbq but I told him also I never have try the ranch in this place well he said you can have both if you want ? And he past to me both salsas he ask my name for the order very fast he pass me the drink few seconds later he pass me the whole order. While I was walking to my table I was greater by the nice Young lady maybe 55 years old she was so nice she even refill my drink and I said thank you and she say my pleasure that was so nice I really want to come back to this place for a quick fast food meal By the way there was some other worker that maybe need to be more friendly Learn from their coworkers and make guess more welcome . Please excuse my bad typing I'm learning how to do this no English class in my life read more

Been to hundreds of Chick-fil-a locations in my life maybe thousands.... this is the ONLY location that charges for extra sauce. The rude gentleman taking my order said that it was the private owner of that locations decision. Do yourself a favor and keep driving to the next FSU where you will get the actual hospitality, friendly service and no charge for extra sauce we have all come to love when visiting this fast food chain. read more

Worst Chik-fil-a. They are always busy because of short staff. This is why y'all are only getting one star. Perhaps hire more people.

Today I am giving your company a 2 star review. While in your drive thru I saw 3 full bags of romaine lettuce and cut up tomatoes being taken out to your dumpsters. I should give you a 1 star. There needs to be a better plan for food waste. There are homeless people hanging out everyday by this location. Please figure out a better way to handle that much food waste instead of just throwing it away, dontate it before it gets to that point. read more

I never leave reviews, whether I liked or disliked a product. However, I wanted to take a moment and recognize Kat, who was working the outside drive through lane on Wed 7/15. She was just wonderful! Very personable, great upbeat attitude, and even though she was wearing her mask, you could tell she was smiling the entire time. In our short interaction, she made me feel as if we were friends! She's freaking awesome! Thanks for a good laugh and great service, Kat! Looking for your viral YouTube video! :) read more

Food as good as any other Chick-fil-a, but I was having trouble understanding the lady at the register. It wasn't a huge issue though. They forgot to put no pickles on my sandwich. Our food came out fast and all the employees were super polite and friendly as they are at any other Chick-fil-a. read more

Very disappointed with this chick fil a. First of all, this was the slowest service I have ever experienced in the drive thru and not only that but the employees had no idea what they were doing. Juan Carlos was taking our order and training another employee and he didn't even seem to know how to train her. Once we finally made it to the window, the man putting our food in the basket was speaking as if he didn't know I was right there with my window open. It was extremely rude. To top it all off, I received the wrong order. I was given and chicken biscuit when I asked for a chicken sandwich. But I still received fries. It made absolutely no sense. The employees here need to be retrained. And I guarantee nothing will happen to change this. Very disappointing.. read more

Took forever to get food at 3 in the afternoon, very bad efficiency. Worst Chick fil a ever read more

Chick-fil-A - We have our food and 5 cars in front of us still waiting - Fast Food Near Me - Austin, Texas

If it were possible for Chick-fil-A to be bad, it's this store. Service is always slow.

I would not recommend coming to this chicken fil a specially during these times of covid 19 I ordered a grilled chicken and only got the veggies and bread no chicken then I proceed to go back and tell them nicely that they had forgotten the chicken on my sandwiche they asked for the sandwhich back and reheated everything also i didn't go back to get my order right until a hour because i had to pick my son up the manager seemed anxious like he did not know what to do read more

Chick-fil-A - Fast Food Near Me - Austin, Texas

Terrible service. Regrettably the two most recent times I've been to this location I've gotten the worst service possible. Back in February a coworker and I had lunch, despite us ordering at the same time I never got my food. After waiting for 10 minutes I spoke to a manager and asked where my order was, somehow they removed it from the system, whoops. As an apology they gave me a free meal coupon card. My food was ready soon after and I was happy, even though we were late back from lunch. Today I tried to use that coupon card and I was told that it was redeemed in November 2019. Obviously that was impossible as I got the card in February. I asked to speak to the manager hoping he would do the right thing. Nope. No exception and he had the gall to ask if I was still going to get that order. Seriously?! There were four serious errors on that part. #1 They called me a liar for saying I redeemed the card. #2 Apparently they have a procedure of giving back the customer one time use cards since that's the only way to explain me already "redeeming" it. A one time use coupon card should never be given back to a customer! #3 The manager should that the coupon card they gave out as an apology is valid. Either he messed up and gave me a card that he didn't know had already been used or he knowingly did. Both options are unacceptable. #4 The right thing to do would have been for them to apologize and just let me use the card. It's only a $7 meal and hardly hurts their bottom line. Instead of making the right call they got an unhappy customer and this review is the result. read more