I would not recommend coming to this chicken fil a specially during these times of covid 19 I ordered a grilled chicken and only got the veggies and bread no chicken then I proceed to go back and tell them nicely that they had forgotten the chicken on my sandwiche they asked for the sandwhich back and reheated everything also i didn't go back to get my order right until a hour because i had to pick my son up the manager seemed anxious like he did not know what to do read more

Chick-fil-A - Fast Food Near Me - Austin, Texas

Terrible service. Regrettably the two most recent times I've been to this location I've gotten the worst service possible. Back in February a coworker and I had lunch, despite us ordering at the same time I never got my food. After waiting for 10 minutes I spoke to a manager and asked where my order was, somehow they removed it from the system, whoops. As an apology they gave me a free meal coupon card. My food was ready soon after and I was happy, even though we were late back from lunch. Today I tried to use that coupon card and I was told that it was redeemed in November 2019. Obviously that was impossible as I got the card in February. I asked to speak to the manager hoping he would do the right thing. Nope. No exception and he had the gall to ask if I was still going to get that order. Seriously?! There were four serious errors on that part. #1 They called me a liar for saying I redeemed the card. #2 Apparently they have a procedure of giving back the customer one time use cards since that's the only way to explain me already "redeeming" it. A one time use coupon card should never be given back to a customer! #3 The manager should that the coupon card they gave out as an apology is valid. Either he messed up and gave me a card that he didn't know had already been used or he knowingly did. Both options are unacceptable. #4 The right thing to do would have been for them to apologize and just let me use the card. It's only a $7 meal and hardly hurts their bottom line. Instead of making the right call they got an unhappy customer and this review is the result. read more

First thing I observed was the horrible parking lot and drive through; way too tight! Scary parking lot. There was a moonlighting police officer there. The staff was authentically friendly, and professional. They take Apple Pay. My order was delivered to my table; everything was correct, hot and juicy. The spicy chicken sandwich is delicious and spicy. Adequate portion of potatoes, crispy and salted right. Lots of kids running around and playing. Families and friends gathered and spent time together at their table after eating. read more

Visited here for lunch, not sure why they have two drive-thru lanes when they all go into one, defeats the purpose IMO. anyway took my order on a mobile device, pulled up and paid. About a 15 minute wait in the line, pretty long, but it was around lunch time. Good chicken with lots of MSG, it's tasty mmmmmmm. read more

This chick fil a is stupid slow like seriously if I wanted chicken strips it would be effing faster for me to go make them myself. Like it's bullshit do they only have one employee??????? read more

One of the best Chick-fil-As I know of! The differentiating factor between this Chick-fil-A and other Chick-fil-As is the staff! Lunch here was pleasant. I was eating here with my sister who has never had Chick-fil-A before. The staff were patient and helped explain the menu and shakes. Extra Pluses: The place was kept nice and clean! I also appreciate the staff offered my sister some water with her shake and a refill on my drink. (Its the attention to the little details that really makes a difference)! read more

Quality food, great people but their mornings are consistently the slowest chik-fil-a I've visited across the US. This morning they not only were moving slow as is normal, but they ran out of diet Dr Pepper. (How does that even happen?) the company in general performs way above this location. I decided to go somewhere else but was trapped in the drive through. This clearly has poor management at least in the morning. read more

I never thought I'd write a review for a fast food joint because I have standards... granted they are pretty low but they are standards none the less.... but I freaking love Chick-fil-A! I never eat fast food... in fact I hate it, I can't remember the last time I ate at a Mickey D's, Wendy's or Jack in the Box... but the Chick does things differently. All of them are spot on, if I was to ever open a fast food restaurant I would follow the Chick-fil-A model (minus the religious views and anti-gay sentiments but those things don't change the quality of my food). I love the simple chicken sandwich and waffle fries. It is always hot and fresh. I generally add a side of nuggets which come out the same way. The sweet tea and lemonade are also good purchases, but as far as beverages go with the milkshake, i know they don't seem like the place but their milkshakes are amazing. My favorite item on the menu has to be the chicken minis at breakfast, they must be infused with crack... any time I am up earlier than 10 am (pretty rare with my work schedule) I hit them up for a box of bite size awesomeness. All of these things are fantastic and extremely important, but what makes them special is the service. I have never talked to someone that didn't at least fake it like they were having a great day. Also, in 10+ years I have never had an incorrect order... AMAZING SERVICE. read more

This placed has messed up my order for the last time! I went through the DT today around lunch and ordered 2 number ones and an extra sandwich. I was given all spicy and it ruined our lunch read more

Waited in line, get the okay to come to the register and they decide to serve someone else who wasn't even waiting in the line. Why would you tell me to come to your register just to serve someone else? I didn't even get an apology. Waste of time. I come to chick fil a all the time, i won't be coming to this one tho. The one on slaughter ln and the one on mopac and 290 will at least give you a free ice cream when they don't perform up to par. I was just gonna order a couple drinks and ice cream for my daughter. read more

I gotta give these people props for Labor Day. In case you weren't aware, Chick-fil-a was giving away a free chicken sandwich to anyone wearing their favorite sports team attire. The guys working this location were on their "A game." Nice to everyone walking in, regardless of what they did not order. Smiles and not a single look of stress. Oh, I am sure they were busting ass all day, but you couldn't tell from their cool exterior demenor. I lucked out and got there with only 6 people in front of me. When it was my time to order, there was at least a line that snaked through the store and out the door. But the staff remained calm and kept smiling. Wow. That is seriously some awesome service. AND my free chicken sandwich, which included a wheat bun and cheese, tasted fantastic, as usual. Good job guys! I hope you made some bank on Monday. read more

I'd never been to a Chick-fil-A until we dropped by after a visit to McKinney Falls the other day. I got a classic chicken sandwich on a toasted, buttered bun. The only thing other than breaded chicken on it were pickle slices. Simple, and very good. I could have gotten ranch dressing or mayo, sure (and the condiment selection is ingeniously displayed outside the drive-thru window). But my simple little sandwich was perfect. This place has an impressive drink selection. I got half sweet tea/half unsweetened tea; Alicia got half diet lemonade (yes, they also have non-diet)/half fruit punch. And for the doggie we were given a BIG dog biscuit at the drive-thru window. Wow. The employees have to say something like "It's been my pleasure" instead of "you're welcome," which I find vaguely amusing and creepy at the same time (you know, that feeling that big corporations inspire), but I that's just one of those quirks I always notice. Like being closed on Sunday. Locking the doors one day a week (a weekend day at that) seems like a profoundly stupid business decision to me, but what do I know? I suspect the Chik-fil-A CEO has a little more money than me. read more

i usually STAN chick fil a. they never steered me wrong but this is the third time in a row that they mess up my order AND take 25+ minutes. i ordered on the app and they somehow lost my order...... really disappointed cars are driving past me in the drive thru read more

The WORST Chick-fil-A I've been to. They have young adults from Gary Job Corps attempting to manage cars in the parking lot. About six managers standing around doing nothing. The cashier didn't understand my order and needed help. The main frustration is the parking lot and how dangerous it is. I've seen multiple car accidents on the feeder road from the backed up cars trying to get in, but can't park in a spot because the drive thru cars are blocking the parking spaces. Screw this location. I am never coming back here. And will urge my friends and family to stay away. read more

Don't forget, Austin yelpers, that on Tuesday mornings, certain Chick Fil A's will have FREE featured breakfast items and tomorrow will be the awesome CFA chicken biscuit...yes, for free! One per person! It's so amazing when they do things like this!! \m/ You will see it near their drive through menu and it's so cool. There are two weeks left after this time. Participation varies but I have been to this one and they have been doing this for the past few weeks as well!! Hollllaaaaaa!!!! Yeay for CFA Tuesday mornings!!! Hopefully I will see you there if I can make it in time....we all know how funny Tuesday morning traffic can be, especially after a holiday (Day of Columbus).... Have a GREAT WEEK! read more

Prime example of poor customer service. Received incorrect meal and Issue was brought to their attention. The manager, ERICA, wanted to charge me an additional fee for what I wanted. Their mistake, they should of owned and corrected the issue without the fee hassle. read more

I love me some Jesus nuggets just as much as the next guy. Placed an online order. Received a phone call ten min. prior to arriving asking if I was coming. Arrived 10 min after said phone call, only to have the order given away. I return 20 min later as they asked (frustrated) and still had to wait and additional 10 minutes. Now, I have a great deal of patience, however, when it comes to subpar service from this establishment that prides themselves on providing excellent customer service while ending every conversation with "it's my pleasure," it really comes across as a backhanded "thank you." I can honestly say I will think twice before considering this company again when catering a party. It was "my pleasure" writing this review. read more

This place has the most friendly staff. They are fast, efficient, and they taste delicious. One time I had an error in my order and they were quick to fix it. They're always polite and never rude they definitely know how to do customer service other places should take notes! read more

Poor traffic in and out due to an accident that happened here a few years ago that destroyed the railing near the drive thru. It should have zero stars from me bc of a ridiculous person who worked here. One young worker called me sexist and controlling after I ordered two sandwiches for my girlfriend and I. All I said was two number ones n she said I was sexist. Weirdo. read more

You might not think a man as successful as myself visit fast food restaurants, but sometimes, I'm in a hurry and I don't have time for the fine dining I'm accustomed to. In cases like these, Chick-fil-A is the place to go. They treat their guests like VIP's, and the food is surprisingly delicious. This is one of my favorite places to eat when I'm out of town on business as all Chick-fil-A's are very consistent, but I feel like I'm treated even better when I get to my "home" store. read more

I love the cultish "How may i serve you?" received upon arrival. Makes me smile every time. This is good quality food. I always stick with the basics and I have yet to be disappointed. They must employ a very good management team because my order is always fresh, always, correct, and always good. There is something about waffle fries that give a restaurant a favorable nod in my mind. Get a number one with sweet tea and a side pack of nuggets and you will be happy. Don't overlook the condiments. They have honey roasted barbecue sauce that comes in a packet and it literally blows my mind. Don't miss out on the liquid smack. The only drawback, and this may be personal, is that they aren't open on Sundays. It seems that this is the day when a chicken sandwich craving pops into my head around noon. If anyone has the funds, let's open a black market Chick-fil-A that serves on Sundays.....50/50 anyone??? Drive through and leaving the place can be a little hectic..but well worth it, imo. Sorry for writing this on a Sunday and potentially getting your tummy rumbling..fuck, I want a sandwich now :( read more

Love Chick-fil-A! This location is the closest one to UT that is not the half-assed, half-menu'd, reheat the food option they serve on campus. I always go for the spicy chicken sandwich deluxe. Get their Chick-fil-A sauce-its damn amazing on the sandwich. If you like soft drinks, their drinks are always spot on! I'm not sure if its the ice they use, the Styrofoam cups, or they just keep their machines well maintenanced but the Coke always comes out with the perfect balance of sweet, refreshing and carbonation. If you will believe this, the drinks are simply a higher quality than you get at most other fast food places. I don't always drink Coke, but when I'm at Chick-fil-A I sure as hell can't say no. read more

WORST Chicfila ever. DO NOT GO HERE. The reviews say it all. They made me PAY for sauces. I worked at Chicfila for 4 years back in Houston and NEVER DID I EVER MAKE PEOPLE PAY FOR SAUCES. The ditsy blonde headed at the drive thru window was obviously pocketing my stupid change. It was 85 cents for extra sauces (8 ranches) but i know for a fact that in the back they have BOXES ON BOXES of sauces because when i worked there we got shipments in ALL THE TIME. Do not go to this Chicfila they are all fake and phony and DO NOT LIVE BY TRUET CATHY'S MOTTO. And yes ( there is a whole movie on Chicfila and what they stand for that They SHOULD'VE watched in training but obviously didn't.) sauces are the least of their problems and to even give me trouble for that is not okay. There's a reason why this Chicfila has a terrible rating.. there's another Chicfila down the street that is probably SO MUCH BETTER go there .. honestly MCDONALDS IS BETTER THAN THIS PLACE. read more

The CEO's politics are TRASH but the customer service is unmatched. I've only had Chik-fil-A a handful of times and it's clear that they really are committed to treating their customers with respect. I know that it's hard working in the food industry so props to y'all! read more

Let me be frank, Chick-fil-A and I have had a falling out a long time ago. I'll spare you the details, but suffice it to say I'm willing to mend our differences if they're willing to admit they were wrong all along. I only visit when I'm picking up an order for somebody else and then part ways quickly with the fewest words exchanged. To be honest, it's been getting better lately... I smile when I'm leaving. On my most recent trip, I added a few chick-n-strips to the order I was picking up--I was very hungry and my dinner was a couple hours away so... it was just a tide-me-over thing. Now, I will never admit they were the tastiest strips I've had in a very long time, but I will say there were no crumbs remaining in the box. Let's just call that a non-binding compromise for now and see how things developed in the future. I make no promises. read more

The line has no order. The kids are running it and I was a head of about 6 people not exaggerating in line one and everyone in line two went ahead. The most unorganized system for such a busy location read more

Talk about Customer service. Chick-fil-a is focused on the positive customer epxerience. The food is good and if you are looking for a healthy low calorie alternative the Grilled chicken sandwich and a side salad are really good options. read more

Chick-fil-A - Fast Food Near Me - Austin, Texas

Scott always gives me great customer service. I've been coming to this location for years!

Dwayne was the cashier who helped me and my friend tonight. He was SO nice and extremely helpful. Very kind and easy to chat with. This guy needs to continue making people smile. Give him a raise. He deserves it. Best service & conversation I've ever received at chickfila, and seeing as I go frequently and everyone is nice is saying a lot. He went above he top. Thanks Dwayne! read more

Stopped by for a quick breakfast on the go and was initially disappointed by the long drive thru line. However, the line moved pretty quick and I was pleased! The food was really good (as always). I ordered a chicken biscuit and it was delicious. Also, THE WAFFLE FRIES. My goodness, they were incredible. Big thumbs up for how quick the drive thru line at this location moves! read more

You simply can't go wrong with chick fil a. They once messed up my order. I went home and found out I was short on some items. I wasn't even mad. They are very busy and very friendly. Above and beyond customer service. Its location is very small, rush hour during lunch and dinner... that's normal. read more

Amazing and fast service, Olivia and a manager Carolina are extremely nice and go above and beyond there job they are the reason I go to this chik fil a read more

Double drive through so you know this place is going to be busy. Orders are almost always correct and the lobby/dining room is clean. Be prepared to wait. read more

The most disorganized location in the planet earth. Literally they missed taking my order and I never got anything. So I waited in line for NOTHING, avoid this location like the plague. How do you miss taking someone's order? How is that even possible? I kept getting sent up in the line, and no one ever even came up to my car. read more

I just ordered my lunch and went to grab my wallet, discovered I had left it at work. A very nice training manager just reached into her billfold and pulled out her personal debit card and paid for my lunch! I am so blown away right now! Such an amazing thing to do... thank you, Tera! You are amazing! I promise I will pay it forward and buy the next Persons lunch next time I come here! read more

Friendly, quick, and delicious. Don't let the long lines intimidate you, they're efficient in how they run things.

Food is good, staff are polite, but the one star is for what you have to go through to even get the food. I only come here during breakfast because that's the only time I can pull into the parking lot. You want lunch? More often than not you will find yourself in line on Ben White (the road!!). This is extremely dangerous. Wanna park? Well after you wait in line on the actual road you'll have to pull into a spot. Wanna leave? I got stuck in a parking spot for over 15 min because that's how long the drive thru line was and nobody could move anywhere to let me out. This location has made my drive home from work very dangerous. Coming off the 290 ramp I've had people SLAM on the brakes so that they can slide over 2 lanes to get into the Chick Filet line, which again is on BEN FUCKING WHITE!!!! This one restaurant has caused so much traffic chaos I cannot believe the city has done nothing. I also cannot believe that the neighboring places like Starbucks, Cabo Bob Burritos, Gamestop n the rest have not formed a coalition to make Chick Filet redo their drive thru. The drive thru was designed by an asshole. The entrance and exit to this drive through are both on the Ben White side. So not only do you have an extended line of vehicles on Ben White waiting to pull in, you have the customers who have been served pulling out of the same spot. The folks waiting to get in cannot move their vehicles forward unless the drive thru line moves, so the speed at which traffic moves on Ben White a major roadway is based only on how fast this place can serve chicken. You get that? Traffic on Ben White stalls based on how fast, or in this case how slow the staff cranks out those orders. What would make a lot more sense would be to have the only drive thru lanes begin on the access road side. Have the line meander like a big U shape with the right side of the U being the entrance/access road side and the left side of the U being the chick filet parking lot that approaches the drive thru menu/terminal. That way the entrance is from the access road and the exit is from the Ben White side. Whoever is reading this look here, I am tired of almost DYING every time I come home from work because your customers need fucking chicken so bad at 4 fucking 30 in the afternoon that they are willing to wait in line on an actual roadway. Have you paid the city for use of this roadway as a queue? Have you compensated traffic accident victims who have wrecked because of the chaos your place has caused? Have you compensated your neighboring establishments for the trouble you have caused their staff n customers? Fix your drive thru, and by that I mean change the direction from which a vehicle enters and exits, not hire more 17 year old kids with neon vests doing nothing. You suck. read more

My 4 kids and I went through the drive thru on our way home last night. After spending $50, we arrived home to find 5 of our sandwiches were missing, leaving 2 boxes of nuggets and fries for the 5 of us. Yeah, not a happy camper here..... I called them to demand they give me a full refund. Johnathon, the manager on duty, apologized profusely and said that my money would absolutely be refunded. About 2 minutes after I hung up, my phone rang and it was Johnathon again asking if it would be alright if in addition to refunding my money, they could deliver my entire order to my house. Twenty minutes later, our food was delivered with not just the missing sandwiches but new drinks, fries, and the nuggets we already had. And it was all perfectly hot and fresh. Forgetting to include things at any drive thru happens frequently, but I have never had an establishment go through the trouble to make things right like they did. Johnathon did right by us, and his location now has a loyal customer! read more

I go to this location at least three times a week and that is for a few reasons. First, the service is outstanding and they are always quick, whether I order in the app, drive through or in the store. They are also extremely polite and attentive. Furthermore, if this is your "home" store on the app, you will be showered with free treats and rewards. Finally, the food is always outstanding, hot and fresh. The only possible complaint I have is that it's busy, but that isn't their fault :-) read more

Great, fast service. Easy to get through a full drive thru line in 5 min. Can't go wrong with those chicken minis !