This Chick-fil-A is one of the BEST in terms of speed and customer service. Almost every time I've stopped here, the drive through is completely full and onto the street, yet I always receive my order in a matter of minutes. The staff is always friendly, and in the many, many orders I've placed the team has always prepared my order without missing anything -- even sauces and napkins! Whether I am grabbing lunch in the dining room or need a quick drive thru breakfast, a visit to this Chick-fil-A always makes my day! read more

I will not return to this Chick-fil-A under any circumstances. This morning, I went to pick up a mobile order that I placed through the Chick-fil-A app. I submitted the order about 10 minutes before arriving, checked in as usual, and provided my name at the drive-thru speaker without any issues. However, when I reached the window, the employee stated the wrong name. I corrected him and provided my name again. After checking the screen, he acknowledged that he could see my order. He then proceeded to tell me the amount due for the order. I explained that I had already paid through the app, had my receipt, and had already checked in. The employee informed me that the payment had not gone through and that I would need to pay again. I reiterated that I had proof of payment and was not willing to pay a second time for the same order. He then mentioned that the restaurant was experiencing system issues with mobile orders. While I understand technical issues can happen, that is not the customer's responsibility. I did everything correctly on my end. What was most disappointing was the complete lack of customer service. At no point did the employee apologize for the inconvenience. He called over a manager, who he stated was the highest-ranking person available, and she also failed to apologize. She simply told me that I would need to pay again. I explained that the money had already been charged to my account and that I would not be paying a second time. The employee then suggested that I place the order again and claimed it should not charge me. This was confusing because moments earlier he had insisted that my payment never went through. Later, he stated that he could cancel the order and that I would receive a refund. Again, this made little sense because if I supposedly never paid, there would be nothing to refund. At that point, I was simply trying to get breakfast for myself and my child and receive the order I had already paid for. Instead, I was met with conflicting explanations, poor communication, and no acknowledgment of the inconvenience caused. I have been using the Chick-fil-A app and placing mobile orders at Chick-fil-A locations across the country for years and have never experienced anything like this. Had someone simply apologized and worked to resolve the issue professionally, the experience would have been very different. Unfortunately, because of how this situation was handled and the lack of basic customer service, I will not be returning to this location. read more

Chick-fil-A is consistently and good fast restaurant. The service here was very good for a very busy Friday lunch. Everything came out hot! read more

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Typically live Chikfila this was the worst one!! Order taker was rude. I had an online order and she acted put out when I said my name. She left her speaker on and was talking bad about customers. I don't care if it's close by my hotel. I'm done and I come to this place a lot. read more

This location is almost always poppin' so it can be a bit of a wait at times. They do their very best and recently came through the drive thru and got some chicken strips and waffle fries (with Polynesian dipping sauce of course). The staff was very kind, and the quality was on point with what I'd expect from CFA! read more

Everybody looooves Chick-Fil-A! I just don't get it. Yes, the chicken is good, seems fresh. The waffle fries have a nice crunch, and they have a healthy grilled chicken option. But so do most chicken places. Don't get me wrong, I don't dislike it, it's just not write home to mom from summer camp worthy like everyone else seems to gush over. The chicken is definitely better than most! Chunks of real chicken vs filler. Unfortunately the biscuits are always so intensely dry I can barely finish a mini one without gulping a huge glass of water. Sauces are decent. I personally hate the Polynesian as way too sweet. Honey mustard is ok in a pinch. Their ranch is trash. Namesake sauce is good, but no spice to it. On opposite end buffalo sauce has great spice but it overpowers the chicken. I usually end up just doing carry out so I can use my own sauces at home. Lines for ordering here are stupid. Not worth it. I live walking distance from here so luckily the inside line is a tiny bit better than the drive thru line. Customer service is hit or miss. If I'm starving and in the mood for chicken I'll hit it up every time, because convenience is king. But I just wouldn't go out of my way to go here if I had other options. read more

Southwest salad - picked up at drive thru. Overall I thought everything was good until I discovered - picture below. The last time I purchased the salad no tortilla strips or chili lime pepitas were included. This salad did have those included. Why did the worker think it was ok to have this in a salad? I am very disappointed in Chick Fil A. I don't eat at many fast food places, but in the past I normally have good experiences at Chick Fil A. The last two experiences could use some improvement. read more

Chick-fil-A - Fast Food Near Me - Brentwood, Tennessee

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They didn't honor my military discount yesterday. The worker lied that he added the discount but I didn't get the 50% off when I checked my receipt when I got home. read more

This location used to be so good and we would go all the time. The past couple of times we have gone, the chicken nuggets taste chemically and old. Thought I would give it one more chance and it's just as bad tonight. Not sure if it's their fryer or what but hopefully they fix it soon. read more

This visit to Chick-fil-A was one for my girlfriend to definitely remember. She got us 2 spicy chicken sandwiches with fries. Now let me start off by saying everybody obviously knows this, but it just shows how much the quality of the chicken has gone down and the quality of their service. Does Chick-fil-A even care anymore? The chicken was dry. The fries literally still had grease visible on them like do you want us to get heart attacks from all the grease? The service was terrible. My girlfriend went in the drive-through and her order wasn't taken, and she had to pull up even though there was cars behind her with their orders being taken Chick-fil-A do better. read more

Food was great, special shout out to Araunah for the excellent service, not sure if he's working there anymore cause I just saw a photo of his name tag in my phone and remembered I'd write him a 5 star review cause he my dog, ambience was very welcoming! read more

POV: It's 8:49 am on a Thursday and you have no food at home and you have to go into work today and you hate your job and you can't afford to put gas in your car because you're $171 in credit card debt and your life is spiraling into a chaotic dark abyss of misery. But you can afford to go to Chick-fil-A to drop $18 for 3 orders of chicken minis and a large icey beverage with the good ice because it's the last semblance of human joy you have in your life. There is nothing so life-giving as seeing those smiling workers, eager to greet you and wish you a blessed day. They radiate love and peace and the drive-thru might not but it always goes fast. I love you, Brentwood Chick-fil-A, now and forevermore. Thank you for the sweet sustenance, honey-doey rolls and crunchy chicken. read more

A Chick-fil-A guy beside the line took our order and we picked it up on the way out. A really efficient way to handle a high customer volume. My spicy chicken sandwich was the best. The chicken was tender inside and crispy-crunchy outside. That spicy flavor was, well, different and so, so good. The potato waffle fries were even better when dipped into the sweet & spicy sriracha sauce, which was amazing. Now to rate this Chick-fil-A. The wait line was somehow made to be as short as possible. The customer service was extremely efficient. For a fast food place, each item in my meal was prepared far beyond my expectations. Five stars for this Chick-fil-A,. read more

Chick-fil-A - Spicy chicken Sandwich with Potato Waffle Fries - Fast Food Near Me - Brentwood, Tennessee

This is the slowest Chick-fil-A that should be prepared during lunch hours in a very nice area of all places you guys need to do better I had to sit in line for 10 minutes until I can place my order that is ridiculous for a drive-through read more

The food was perfect. Order was accurate. Staff were friendly. Service was fast. Restaurant was clean.

There is a newer manager at this location and he is a complete disaster. Matthew Speedy is his name. We made an online order from that location. Went home and realized half the food was not in the bag. (We of course had the receipt and paid for all of it ). He wanted us to spend another 45 min driving to get the remainder of our order with little to no apology. I opted not to go get the rest of the food as it was late and asked him to refund me for the missing food. He said he wasn't authorized and I would have to go through corporate to get my refund on the food we didn't receive. So absurd. For $18. Wow. He won't last long. All managers in the past have gone above and beyond with customer service. I'll go to another location until he's no longer there ! read more

Quick, efficient, and friendly service. I had two people check to make sure I had been helped while I was waiting for my strawberry milkshake. The drive thru was busy as was the inside, but there was no line to order. My order was to go and I didn't wait long. Neither did the people I saw walking in the door just about the same time as their orders were called. Food was fresh and the chicken strips were delicious, it's all I ever order here. Waffle fries good, but didn't stay warm long and from my experience they never do. read more

I frequent this location often. The employees are always kind, the food is always consistent, but I sure do wish they'd make chicken minis available all day! That would catapult their star rating to 10. The last few times I've been through the drive through it's been really slow, which is not the way it used to be. I was always impressed with their efficiency and how quickly they got cars through. However, it seems much slower lately. read more

Very slow service with a lack of urgency. turn left I went into the lobby to place a quick order, and there was only one person in front of me. They took forever to get the order done, and then the guy didn't have his wallet so she waited for him to slowly walk out to his car. Find his wallet slowly walk all the way back in never said hey let me take your order on a different register. Then, after the guy finally paid for his food, they started assembling their order knowing I've been standing there for five minutes and finally I just said OK goodbye walked out the door. read more

Ordered my normal minis with extra honey butter through the drive thru and when i ran inside to get the nonexistent honey butter i was told "it was company policy i couldn't have extra honey butter" ????? read more

Chick-fil-A - Receipt - Fast Food Near Me - Brentwood, Tennessee

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Love this location! Instead of the drive thru take the order, the employees take the orders outside - even in the summer heat! For those with Drive thru anxiety, just fyi you will have to merge into one lane! Simple though. And the sweetest girl took my order and even put the number into her device when my gift card wouldn't scan! Very sweet people and I can tell they are hard workers. Impressed! read more

Chick-fil-A - Drive thru - Fast Food Near Me - Brentwood, Tennessee

Quick service for a very busy location. As always, the employees are super courteous and even ask if you need anything after being seated to eat. Drive thru has two lanes and moves quickly. read more

I had flames! Flames on the side of my face! Ok, not really, I just love any excuse to quote one of my favorite movies. Seriously though, why was the chicken so spicy? It's been years since I've had Chick-Fil-A and I really do not remember it being so spicy. My mom and I had the basic grilled chicken. My mom found it so spicy she couldn't eat it. My dad ordered a spicy chicken sandwich and he was sweating. My favorite part of Chick-Fil-A are the waffle fries! Yummy! read more

Chick-fil-A - Fast Food Near Me - Brentwood, Tennessee

Literally the slowest drive thru ever. I've never waited this long at a Chick-fil-A. Would have been faster to drive to cool springs . Service there is always fast. read more

Chick-fil-a never disappoints. This particular location has the mobile ordering that delivers directly to your table, which is ultra convenient! Staff is friendly & restaurant is clean, as expected. This can be a busy location, but CFA is always worth the wait! :) read more

Heresy I know, but Chick-fil-a is like a frickin' daycare with chicken tenders. Then you have to put up with a huge line. Is the chicken and fries better than any other fast food joint? Yeah, its alright/pretty good chicken, but the price point puts you nearly at a nicer local joint to get your chicken and waffle (fries) fix. I seriously have to think all these people obsessed with CF literally drank some creepy childhood kool-aid somewhere along the line to put up with how torrentially busy they are at all times. Just call McDougals, Sam's or Otters and get it to go, then if you have a tot, head to a nice outdoor playground. Done. The only cool thing about this place is those rad ketchup packets for dippin' or squirting. Extra star ;) read more

I used to work at a different Chick-fil-A and just started coming here after transitioning to my new job. This store location is awesome. Great staff and the food is always fresh, fries are always hot and crispy. read more

CHICK-FIL-A IS THE BOMBNESS. This location was really busy during mealtime (no surprise since most Chick-fil-a's are) but the employees were friendly and fast with their service. The place was clean and the food was totally up to the standards of Chick-fil-a food! Yes! If you haven't tried their Chick-fil-a Sauce, YOU GOTTA...delicious and I use it with my WAFFLE FRIES! I appreciated that they had someone coming around asking if you needed refills or anything. It made me feel very taken care of as I always am at this restaurant! Hands down, my favorite fast food place! read more

Chick-fil-A - It looks like Christmas - at Chick-fil-a! - Fast Food Near Me - Brentwood, Tennessee

This is the slowest chic-fil- A on planet earth. Every time I go here I end up waiting for at least 30 minutes, whether it's drive thru or take out. Don't come here unless you plan on spending an hour at a "fast food" restaurant. Instead of working, many employees are often seen sitting down on their phones and pigging out on chicken nuggets. I don't understand it. Management needs to get it together. read more

Nothing worse than a slow lane, while one is getting car after car through. Especially when it's 95 degrees. Why do people have to take orders outside and not alternate cars? Just don't get it. read more

Forgot part of order and told me I would have to come back to store to be refunded but only for a single biscuit and not my time or gas.

this is absurd. Chick-fil-A used to be my favorite fast food restaurant. Not anymore ha. My iced tea was warm lukewarm in fact. Where was the lemonade. Not to mention I asked for a large Arnold Palmer not a large fry get it right dumbass. And if you're gonna give me a large fry actually give me fries not crumbs who do you think I am a mouse. And last time it wasn't even a Sunjoy, it was unsweet tea. Ridiculous. 0/10. read more

Brentwood store consistently the slowest drive through. They need to model after Cool Springs which is quick no matter how long the lines are. read more

GREAT customer service. This ChickFilA is ALWAYS busy but every single time is a good time. The workers go above and beyond to give awesome customer service. read more

I ordered two #1 meals, two lemonades no ice, 1 cup of ice, 12 piece nuggets with two or each sauce, one grilled chicken sandwich (no meal). 1 coffee. I was given no sauces, 3 drinks all with ice, one drink I didn't need which means I was charged for a full additional meal and with that I had extra fries. Initially before walking out I thought the mistake was made with the fries. I told the manager it was okay b/c I didn't want to waste the food. Only on my way to Memphis was I finally able to sift through the bag to find all the errors. I thought that all of the cups were two cups of ice, two drinks and my coffee, rather it was 3 drinks w/ice and one cup of ice. I'm so confused as to how and why he made my order as such. I overpaid for what wasn't needed and I'm annoyed because I spoke clearly and specified exactly what I wanted. This now why I'm writing this review. The coffee was amazing though. The Thrive Farmers idea is great. It doesn't taste charred and burnt like other coffees. Aside from my order being wrong I'll come back again, but friendly customer service while filling orders incorrectly doesn't serve anyone no matter how fresh your flowers are. I'll change my rating once this is dealt with. read more

This company never disappoints! This location is full of pleasant people and amazing food. It's packed so be prepared to wait a little but these employees move people through so fast and are all hands on deck. I'm glad we have a Chick-fil-A here in Brentwood for convenience and I'll continue to support this company. read more

Stopped here on our way out of town on a Wednesday afternoon. This place was incredibly busy; I think some of the schools had gotten out early. My husband and I opted to go inside because the drive-thru line was long and intrusive to the whole parking lot. The inside was full, too. They did have all hands on deck and all registers running. Each line was near the back of the building. We were in line for over 30 minutes. The lady working our register, Delmi, was very slow. The other lines were moving much faster. A special shout out to Caleb who was rubbing the register next to us. He went through 8 orders in the time Delmi got through two - and it wasn't that the orders were simpler or smaller. In listening to Delmi's interactions with others and ourselves, it's clear there is a language barrier. I have a lot of grace for that, but it was impeding her on a higher level than expected and was visibly frustrating to customers, especially elderly ones. Outside of the language barrier, she also seemed to simply work slower than others and did not have the same multi-tasking abilities. These issues combined was not ideal for working a register, especially during an insane rush. The managers were visibly working hard and seemed to have great attitudes. The food was good and fresh. read more

No matter how busy that place is... it's always gave good service. I meant to write on yelp 5 years ago when we first go there. And guess what, the service is consistent and never loose energy of service customers with excellent. I wished CFA will train other fast food restaurants. Every time we go else where we always remember how good CFA has to offer... keep it up and God Bless CFA! read more

Love Chick-Fil-A. There's just nothing like it around. Yes, there are times when I would love to have some nuggets on a Sunday, but ultimately, I have the utmost respect for Truett Cathy and his family for not caving on this one. It's so incredibly rare in this day and age, to come across anyone who refuses to compromise their beliefs, especially when a whole lot of dollars are waving and taunting them in the face. They stand strong...huge props to them for this. I will continue to survive without those delectable nuggets on Sundays. This location is pretty much always packed. I hit the drive thru last night, late...nearly 10:00 (late for a dinner, and definitely late in Brentwood). I was behind one person in line, and it moved quickly enough, but what I was surprised by was the crowd inside at that time of night! It was packed in there. They just always do well. Having two lines helps quite a bit. And, I have placed large orders at the drive thru (for a high school football team) and had it come out FAST. I was very impressed. Friendly service, hot and fresh food accurately delivered...to me it's worth a few extra minutes in the drive-thru line. read more

I LOVE going to this Chick-Fil-A! This was the first Chick-Fil-A I visited when I first moved to Nashville about three years ago. Every employee here has been great and they always greet each customer with a smile. As with the previous review, this place is always busy, especially on Tuesday nights when they have their Kid's meal deals. The only problem I have with this place is that it is DIFFICULT to find parking. Especially when the Kid's meal deals on Tuesdays have to be bought inside and not through the drive-thru. And well, this isn't a problem, but more of a nuisance, but Chick-Fil-A is closed on Sundays. Often I find myself craving Chick-Fil-A after church, and I always forget it's closed on Sundays. Otherwise, visit this Chick-Fil-A in Brentwood or even the one in Cool Springs! Both deliver great customer service, and top notch Chick-Fil-A cuisine! read more