The service was great! Food was hot and fresh. The gentleman who brought us our food to the table was apologetic for the small wait we had and shared some be our guest cards for the wait. Thanks so much! We will pay it forward! read more

! Chick-fil-A building with service Popeyes ! Worse Chick-fil-A in the US. No exaggeration. Ordered food on door dash. Chick-fil-A accidentally gave my order away before my dasher arrived to pick it up. No big deal right? Mistakes happen. Just remake it and it all good..... They refused and yelled at my dasher. I called and they yelled at me and hung up. Never remade my order. Didn't try and do anything to correct THEIR mistake. Rude. Bad customer service. Slow and did I mention RUDE read more

I had to wait 30 mins in the drive through line. They didn't even apologize for the long wait, Then I get my food and it isn't even that Hot. They didn't have near enough people out side working, and inside at window they were just acting like the line wasn't that or moving that slow. This is like no other chick fl a I have ever been to. I have been to some busy ones and they moved a thousand times faster and happier and better employees. read more

It's a sometimes fast food place. Sometimes the food is hot and other times it's not. Sometimes your order is right and sometimes it's not. Sometimes you get good customer service and sometimes you don't. Seems like it's going down hill, especially in the past year. Could be better with some improvement. Would I recommend, maybe, but there are plenty of other places to eat in Brunswick. read more

Excellent service! I love Chick-fil-a anytime, but the service is important. Here everyone were so pleasant and welcoming! Manager Will helped me with redeeming my points, was not rushing me and was extremely helpful. The gentlemen Scott, who was working the floor was pleasant and smiling! Cheers read more

I've popped in and out of the Chick Fil A through the years with only positive experiences. Today was no exception. So, it's difficult to understand the 2 star rating. The long line was quick moving, the restaurant clean and the employees pleasant. When dining inside this location gives you a table sign, and an employee will bring the order to you. Fresh Flowers adorn each table and the employees are pleasant and willing to help and serve. Their Southwest Chicken salad is an absolute favorite of mine!! The greens were fresh, the grilled chicken has the right amount of spice, the tortilla chips and pepitas add the right amount of crunch. This salad does pack a bit of heat which I love! See you soon Chick fil A! read more

Chick-fil-A - Spicy Southwest Salad with creamy salsa - Fast Food Near Me - Brunswick, Georgia

Today was the slowest & worst service at ANY CF restaurant. Waited in Drive thru for over 35 mins and our drinks had zero ice in them which we didn't realize until after we drove off. Extremely disappointed. read more

Driving from Charlotte to Florida. This is our 3rd time trying this Chick-Fil-A & this is our Last! Service is HORRIBLE! We have NEVER waited so long for our food at ANY Chick-Fil-A. We thought we'd give this one more try. read more

I despise CFA. Sat in the drive thru line for 15 min for a milkshake and a cup of vanilla "ice cream." Yes, I timed it. Two females taking orders; one man hustling the food to regular and mobile drive thrus. It was 5:50 ...so prime dinner time. So...this chain founded supposedly on customer service...so much so that they have all but abolished parking to discourage inside eating...does not staff adequately during dinner time on a Saturday evening. When we received our order, the whipped cream had already deflated so that the cherry was barely peeking thru. The cup of ice whatever was melted, and carry container had a cherry smushed on the bottom, which--upon being placed in my lap, I am now wearing. Another reason to despise CFA...my pleasure. Food: 1/5 | Service: 1/5 | Atmosphere: 1/5 Photo 1 of 1 read more

Chick-fil-A - Fast Food Near Me - Brunswick, Georgia

One of the most consistently disappointing Chick-fil-A locations I've encountered. Over the past two years living in Brunswick, I've given this location multiple chances, and time after time, the service is incredibly slow and disorganized. Whether inside or in the drive-thru, employees often seem unsure of what's going on, and follow-up is almost always required to get your order. There's a noticeable lack of urgency or customer focus, which is surprising given Chick-fil-A's usual reputation for efficiency and hospitality. If you're used to the high standards this brand is known for, prepare for a letdown here. read more

I have traveled the US and live Chick-fil-A...THIS IS BY FAR THE WORST Chicfila I have ever been to!!!! Firstly, It Took 15 minutes in the drive through to make 2 chicken burritos. Next, Terrible and seemed very fake customer service, the guy who took my order was leaning on my door the entire time and never once smiled. Lastly the food!!, Look at the picture, I only got 2 chicken burritos and they were tiny! Bottom line I would give this location 0 stars if that was an option! Worst Chicfila in the United States. read more

Chick-fil-A - Fast Food Near Me - Brunswick, Georgia

So nice and clean, love it. Also o had the chicken sandwich and the chicken tasted better here than previous ones I've had this year, will go again read more

Chick-fil-A - We loved the play area - Fast Food Near Me - Brunswick, Georgia

Yeah everybody hit this place on the head. I'm not a big reviewer unless something is really good or bad. Well this place isn't far the slowest place. It took me 30 mins to get my food in drive threw. Definitely tarnishing the chick name. They need either whole new management or just shut down. Other than that food was regular chick. read more

Did you guys change the way you cook your chicken and fries? I have always liked the taste of your chicken and fries and have eaten them for years Today I ordered some and both were very bland. A coworker said you are using a healthier oil, sorry if this is your new taste- I won't be back. Not every thing new is better. read more

It is the joke of the town that this Chick-fil-A is literally the slowest location in the entire world. I would never come to this location ever again if my wife didn't like the food so much. It's quicker to go to Saint Simons Island, Chick-fil-A, and go get your Chick-fil-A there. read more

Clean, friendly and good quality food. The staff in the seating was very friendly day and helpful.

when you want Chik filet and expect a universal experience- don't come here. this location is slow, sloppy, and rude. expect a VERY LONG wait, missing items and a general frustration. horrible location. i wish corporate would step in and correct this. SO BAD. I'm writing this with 18 people waiting to pick up food in the lobby. lines around the building. no one eating inside. SOS SEND HELP FROM CORPORATE TO CORRECT THIS read more

Worst chick fil a ever, slow service, dirty restaurant, cold food. Find another chick fil a

I ordered on my mobile app. Had I known beforehand how long the drive thru line would be, I would have left. So, if you order on your mobile app I suggest you do the walk in to pick up option. You will save a good bit of time. The drive thru line was very long. The person taking our order was very friendly and efficient. There were two lines for ordering but once you passed the order taker it funneled into one line. Definitely not the fastest Chick-fil-a drive thru I have gone through. Our order was correct. The food was hot. No complaints there at all. And the person delivering our order was very friendly. The loss of a star was driven by the length of time we sat in the drive thru line. read more

Chick-fil-A - Drive thru is a very slow moving zoo. - Fast Food Near Me - Brunswick, Georgia

great food, great service, Shailey is the best ever!!! Thank you Lord for this chicken, amen.

I've been eating, and loving Chick-fil-A since 1984 when I worked there in high school. In the forty years since, I've never had one bad experience...not one...until last night. My son and I placed standard orders for dine-in. The food arrived 25 minutes later. And my sandwich had no pickles! Our experience was not unique. We were there almost 45 mins. No more than one table at a time had their food in the dining. No one even had drinks. Only one register was working...and the cashier did not have the bright, friendly personality that is CFA's trademark. The person who delivered our food was even more flat and lacking in hospitality. There was also no front of house staff apologizing for delays, delivering drinks ahead of meals to keep people happy. Families with small kids were really frustrated. 20 minute waits...no good for small children! I saw no signs of an operator or manager who was trying to brighten the mood and make things right. It was the antithesis of ANY Chick-fil-A I have ever visited. I've never said this before about any location, but this place may not make it. read more

New building looks great. Efficiency and speed is at an all-time low. Prepare to spend 30+ minutes in the drive thru. Prepare to spend 30+ minutes picking up a mobile order. Unacceptable for a Chick-fil-A. read more

I am not sure what they were thinking when they renovated. It almost feels like a drive-thru kiosk, minimalist style, like at the airport or something. They removed all napkins, condiments, cutlery etc., from the dining room, so you need to ask an employee for any little thing, for them to bring to you from the kitchen. There is only a single cashier at the front of the store. The business model seems to want to force you to use the drive-thru or online pick-up at the store and leave. Again, why? The normal, traditional Chick-fil-A model is expected, loved and appreciated all over the country. Why mess that up? Operations are slow as can be. I have been here on 2 occasions since they reopened, and both times my waits were 20-30 minutes (pick up and drive-thru). Please, franchise owner: do something to fix this place. Just look at the Yelp reviews and take the feedback. read more

The line was a little slow but Ethan was really nice. Had a nice smile pleasant voice. Good customer service. I just hope the food is good because on occasion I get food that's not so good. My last order was not so good so I haven't been here in a while read more

Chick-fil-A - My food - Fast Food Near Me - Brunswick, Georgia

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The absolute slowest CFA I have ever been to. Do not come here if you are in a hurry. The staff appeared to be very overwhelmed and unorganized...not to mention slow. read more

This is the first time I've been back since they remodeled. I agree with everyone else; the drive thru here is terrible and extremely slow. I ordered through the app for a mobile pickup and still had to wait in line 15 minutes and counting. Not sure why it takes so long for them to complete the order on the front end. Other locations have runners moving throughout the line to get cars out. Even taking orders there was only one person working the line while the other stayed under the covered roof. read more

Please learn to get an order correct, seems impossible to get what you want in a timely manner

Food is great!! Service is good but this is the longest amount of time i've had to wait in line for fast food. McDonalds is faster. Who ever is running this location needs to get it together. i can't sit in line for 20 minutes waiting for food. RIDICULOUS and that is what i just had to do because now you can't exit the line until you get in front. New management is needed! Quickly because the bad reputation is spreading fast. read more

Slowest Chick fil a EVER!! I would keep going if you are looking to eat around here. read more

Chick-fil-A - The tenders are looking more nuggets size these days. - Fast Food Near Me - Brunswick, Georgia

30 minute wait inside to get cold food. My first bad experience EVER at CFA. If there was an award for the worst CFA, this place gets it hands down. I don't say this lightly as I have visited their stores in numerous states. read more

What a load of . Just waited 45 mins for 2 sandwiches, and finally had enough and waited in the refund line. Y'all really messed this new design up. It's worst than it was before the renovation. read more

I don't think I have ever had a bad experience at a Chick-Fil-A until I visited the one Brunswick. We were passing through and pulled off the interstate and drove down a couple of miles to this location for breakfast. Upon pulling in nothing unusual about the location; typical crowded drive-thru like all other locations. What we did notice after getting in line is that this location is so much slower than any other locations; they needed employees outside taking orders, but everyone was waiting until they got to the speaker. Once there we had to repeat our order numerous times; and finally they repeated it back to us. We drove up to the window to pay and pick up our order. Not very friendly like other locations; no response to our "thank you". We drove and parked. Looking at the receipt we paid for everything we actually ordered. However they forgot an order of tots, but we would let that go. Then I opened my bagel to find the smallest breast of chicken that I've had at any Chick-Fil-A location; and it was cold! We were just ready to get home and ate the cold breakfast and headed on our way. We won't go out of way from the interstate to visit this store again. read more

Chick-fil-A - Chicken breast or nugget? - Fast Food Near Me - Brunswick, Georgia

Traveling back home from FL and stopped to get a quick lunch. What a mistake because I just waited an hour to get my mobile pick-up order. Never had a bad chick-fil-a experience until now. Also, had some gross pieces in my salad. read more

Chick-fil-A - Gross lettuce - Fast Food Near Me - Brunswick, Georgia

This was my first time visiting since the remodel. I went inside for a carry out order. People were shoulder to shoulder at the order line and the pick-up line. When your name is called to pick up your order you must make your way (through the people waiting) to the front to pick it up. Then make your way back through the crowd to get to the exit door. There needs to be an exit door closer to where your order is picked up. The servers announce your name when your order is ready and many people are talking and can't hear when their name is called. Very inefficient process. There is a screen with names and symbols on it which I didn't quite understand what it was for, my name never appeared on the screen. There is not enough floor space for the order and pick-up lines. Whoever designed the logistics for this remodel needs to find another job! read more

Great service! Zoey is awesome! So nice and helpful. Even taught my kids the rules to a fun game.

This place is a McDonalds disguised as a chick fil a. The line inside took forever to get through and when I was ordering, I was greeted with more of a "why are you here?" tone. I also actually saw people leave because the line was too long. I've never been in a chik fil a where the long could ever be too long. Order completed was at 1:56 pm (#1 and #9), order received at 2:16. read more

CHECK your order at the drive thru. I did a mobile order and picked up at the drive thru... I got a burned sandwich. Who is expected to eat this??? Thanks for a horrible experience. ***Update: the care team got in contact with me and gave me vouchers for further orders. Still bad experience that day with getting a burned bagel but at least Chick Fil A has a good customer service team. read more

Chick-fil-A - Chicken, egg, and cheese on Bagel - Fast Food Near Me - Brunswick, Georgia

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I always have a great experience at Chick-fil-A over any other restaurant. The service there is better than any other restaurant i've been to. The staff are always friendly and always greeting customers with a smile. What stands out most is how they get my orders almost every single time, no matter how customized. The accuracy of my order and the speed of service never disappoint. Not to mention the food is also very flavorful and filling. It's very evident that they take amazing time making customers feel welcome and satisfied, which is exactly why I eat at Chick-Fil-A significantly more than anywhere else in my area. read more

For the most part, this location was decent before and after the rebuild, although the new layout is terrible (small on the inside/Trapped in a long and narrow drive-thru line). I knew some bugs needed to be worked out after reopening, so I had grace on the time it could take to get my order. Things seemed to return to standard quick service, and then they added the "mobile order" drive-through lane. I was excited to see this because I only ordered through my phone. So far, I used this feature and lane 3 times and three times, it has been awfully slow. Yes, I drive straight to the front after scanning the QR code, passing everyone in the regular line, but then I sit for 15-20 minutes and watch all the non-mobile orders come out and drive off. Today, I sat for 20 minutes waiting on milkshakes as I watched food and shake orders taken to several cars and even cars behind me. Magically, when I decided to ask for an update on my shakes, they were ready; how convenient. I'll return to the inside pick-up or regular order line until they figure out this "mobile order" lane. It's supposed to be faster, but I have yet to experience that. read more

We placed a mobile order at 10am at this Chick-fil-A. Apparently there is a new drive thru option for mobile orders that is a line specifically for mobile orders so you can get your food faster. We did not. We waited 20 minutes for our food while plenty of people in the regular drive thru received their food. For a while we didn't see any workers delivering food. It was like they all disappeared while I could see a ton of orders sitting at the window. I have never seen a less productive Chick-fil-A in my entire life. A great idea to have a line for mobile orders if you actually used it correctly. read more