Of all fast food restaurants, I believe this location is one of the best; it's fast and worker works together. Lines move really fast and the wait isn't terrible. However, the downside to today's visit was that they forgot to include my niece's drink in her kids meal. Although they forgot, we informed the workers and we got the drink without a problem. I honestly think the workers are super nice and sweet. A worker who was cleaning the tables noticed my family and I had a good amount of trash, they came by with a bag and helped throw away out trash. I was so shocked. Never has any worker in a fast food restaurant help throw away my trash. I am definitely coming back here! The service is fast and the workers are super nice! read more

Look a here I'm going to get straight to the point. Two words - Chicken Strips! They are the bomb! Where have I been for 4 years! I see why this place is always crowded. They got the chicken thing down to a tasty science. I been back twice this week and probably will be back tomorrow. I'm a fan. read more

IT WAS HORRIBLE!!! I ordered 8 times and all of those times they came after 6 WHOLE HOURS?! And when I went to the restaurant they took 2 hours to give me my food! Worst fast food place. WOULD NEVER RECOMEND TO ANYONE!! read more

Go-to place if you want a cashier to walk around the desk and get in your face. Also a great go-to if you want to watch the same cashier yell at another customer after just being yelled at yourself. 10/10 would recommend for the comedic purposes. Edit: time of transaction 6/18/2020 2:45:50pm If we weren't social distancing due to a global pandemic this exchange would've ALMOST been less ridiculous. read more

You know I don't think I I've ever reviewed a fast food place. It's just not a thing I think about because it's usually a crap shoot. But not this place. The cashier Billy went out of his way to make my experience memorable and he should be promoted to CEO. read more

I love chick-fil-a. They are always so friendly when you walk in the door. The chicken sandwiches are the best. The free cookie for checking in on yelp is also amazing. And don't forget the shakes. Even during winter times the shakes are great. Hit this place up every time I'm downtown. read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

The restaurant is very spacious. The line moves quickly and there are multiple displays showing the menu to help visibility. The service is quick and the food was good. Haven't been to other Chick-fil-A so I can't really compare. read more

I hope the folks at Chick-fil-A read and... take this to heart. What they do best is process orders... friendly, wholesome looking people behind the counter eager to take your order and delivery it to you with a smile. Unfortunately, the kitchens sense of urgency has consistently resulted in sub standard product. Specifically, on each of my 3 visits the fries I received were pale white and limp - literally folding over on themselves - instead of crisp and golden brown. Twice I've ordered chicken strips and I can only assume they are crowded into a tray or already boxed - steaming themselves - before I ordered because what should be a crispy coating is soggy and separating from the meat. If they'd merely take the time to cook/fry properly this score would have been an easy fast-food rating of 4 -5 read more

Growing up in the South I loved eating Chick Fil A, and when I moved to Chicago two months ago I assumed I was going to have to give up my weekly treat. Fast forward to a busy Monday when I stumbled upon this gem in Downtown Chicago. The staff was excellent and very friendly. At 11:45am I was in and out in less than 10 minutes. I may have to find a way to come back downtown on weekdays more often. read more

I normally don't review chain restaurants. Anyways, this place is located on the corner next to the Chicago theater. My coworkers and I come here a few times a year to grab lunch. It is always pack but the line moves quick; however, there is never anywhere to sit and the food usually takes awhile. read more

I ordered tortilla soup. I got chicken soup. Worst of all, my diet lemonade is taunting me with the limited-time promotion for TORTILLA SOUP! DAMN YOU, diet lemonade. UPDATE: Within 30 minutes Chick-fil-a responded and delivered me a corrected order. They also threw in a cookie! Thanks! read more

Chick-fil-A - GREAT CUSTOMER SERVICE! - Fast Food Near Me - Chicago, Illinois

I'm never disappointed when I go to a Chick-fil-A. The food is delicious and the service is top notch.

We love Chick Fil A. Awesome chicken sandwiches and milk shakes. The free yelp check in cookie is definitely a must. So good! The staff is excellent and always friendly as well. Definitely recommend them to any looking for a quick delicious meal. read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

It is always amazing how superior Chick-fil-a's customer service is above the rest of the fast foods chains. What is their business model so the rest of the world can train their employees to be this pleasant. 9/10 times my order is correct and they are quick! I appreciate their covid policies and how they have formatted the restaurant to maintain social distancing. read more

Flip floppy chicken fingers are not really my thing, but I do love the waffle fries. I'd only really come here if I was in a rush, Wow Bao was closed, and I had a show to catch next door. The counter staff is friendly, but if you are missing anything from your order or need a drink refill*, be prepared to stand at the counter for a while before your needs are addressed. Also, if you forgot to pack sauce for my order of 3 chicken fingers, don't just give me one. Yanyao likes things saucy. Finally, remember to save your receipt in case you need to go to the bathroom. They print the code on your receipt. * Their fountain Diet Coke is exceptional. So fizzy and delicious. read more

For fast food, this place really is as good as it gets. The little spicy fried chicken biscuit was just what I needed to keep me satisfied on the ride up to Wrigley. The prices are a little higher than your standard fast food fare but the quality of the food is well worth it. For what it's worth this location was very clean and the cashiers were warm and friendly. Also it's hard to beat the location next to the Chicago theater and right under a ton of metro stops. read more

I freaking love Chick-fil-A and also the service here is always amazeballs. Get the Asian salad with the Honey Sesame dressing - I seriously don't even like salad but this is so good. read more

I'm going to have to go ahead and deduct that extra star. I expected that this store would get better with time, but it's only gotten worse. I'm sure my view is affected by the fact that I went to a typical CFA store this weekend. That place was slammed for weekend lunch, yet they still got my food out amazingly quickly with smiles on their faces, and everything was great. Like I said, typical CFA. This store has tons of employees working at any given time, but they're just not up to CFA standards. I don't know if it's a training issue or a hiring issue, but I've never seen it anywhere else. My most recent visit, I walked in at an off hour. There was no line, so I ordered right away. cashier: (waves at me to come over) maurice: Hi, I'll have a 4-piece chicken strip meal. cashier: (stares blankly into space for 10 seconds) Chicken strips? maurice: Yes. cashier: (stares blankly into space for 10 seconds) How many pieces? maurice: Four. Then I waited 10 minutes for my food. Again, the place was practically empty. There were as many employees as customers. Dude passes off the bag and then literally runs away. maurice: Excuse me. Can I have some BBQ sauce and catsup? I assume this is a fairly normal request for a person who ordered a chicken strip meal. The bag contained no condiments and, at this store uniquely, you are not trusted to grab them yourself. Dude eventually hands me 2 small containers of BBQ sauce and then runs away again. maurice: Excuse me! Can I have some BBQ sauce AND catsup? Dude hands me 2 containers of catsup and says, "I thought you said 'extra BBQ sauce'"...because at this store uniquely, 2 small containers of BBQ sauce for a 4-piece chicken strip meal is considered EXTRA BBQ sauce. When I got back to my office 2 minutes later, I found that the strips were soggy and not at all crunchy, as if they had been sitting in the box for a long time. They also contained quite a bit of gristle, so the extra star I gave them for CFA-quality food has to go. It's gotten worse since my initial review. Get your act together, CFA corporate quality control! read more

As much as I don't approve of Chick-fil-A's stance on gay rights, I will say they are superior when it comes to fast food restaurants. Every single employee is nice here. They say "my pleasure" instead of "you're welcome." they are quick and efficient which can be difficult when you are extremely busy. The orders are always right and tasty. read more

Didn't know that Chick-fil-A serves breakfast! Normally really like their chicken sandwiches and waffle fries but pleasantly surprised by the selection of egg sandwiches. Don't get fast food for breakfast frequently but this is pretty good. read more

Curious as to why anyone has rated this place low.... Comparing this to a fancy restaurant or on the opposite end - Harold's Chicken Shack - is not appropriate. Let's get things straight - Chick-Fil-A is a "fast food" place specializing in chicken sandwiches and other chicken meals. Having visited this location twice since they opened, I'm impressed. Management adequately staffs the location and it shows with the speed that food is delivered to the customer. Food is great, can't complain about quality. If you were to stack Chick-Fil-A against its competitors ( Burger King, McDonald's, Wendy's), there is not a doubt that Chick-Fil-A has the best chicken sandwiches, and with the rising costs of fast food places, the money you pay here is fair for the food you receive. I don't want to forget to compliment this location for great customer service as workers walk around dining area to ask how your meal is, offer to get something you may need, and thank you on your way out. read more

It's Chick-fil-A. What's not to like? The place is clean, the food is good, and the staff borders on too friendly. Next time you stop in, see if you can get them to say 'thank you'. They won't. They will say 'my pleasure' though. Makes me chuckle every time. It does get very busy during the lunch hour, but although the line looks like it will take you forever, it moves quickly. read more

so I ordered my food and I opened the ketchup and when I opened the ketchup it was so hard to open and it sprayed all over me and it spilled on my wedding outfit and my friend lost a fry, and they kicked me out of the play place but overall I gave it 2 stars because my food was really good. read more

Chick-fil-A - ows a person's arm with a dirty armband - Fast Food Near Me - Chicago, Illinois

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I know this has been mentioned here a lot but... WOW - the service here is incredible. I was here during the dreaded Loop lunch rush. I was in and out after just a few minutes. It's so fast and so fluid. But not so fast that I felt rushed. The employees are super nice and patient, too. The food, of course, was great. The portions are great for lunch. So if you see a long line, don't turn around! You'll get your food faster than any other place in the city. read more

Okay, I think this is a lot of hype. It's a Fried Chicken sandwich! Popeye's does one, Wendy's did but I have not had one in 15 years and maybe they do not make it anymore. Burger King and McDonald's make them, but they are incredibly horrid!. I have had better. I had one today and. I think, like Krispy Kreme it is huge pot of hype. I had the special one with lettuce, tomato and cheese. It was really okay. You get a choice of sauce or no sauce and they have group taped on top of the soft drinks. I want to say ketchup, ranch, bar b que or their house, sort of a sugary Thousand Island with no relish to cut the sweetness. It was a Fried Chicken Sammich. What is the fuss? I do not care about those lattice cut fries. Maybe fresh fries? Maybe a refill on pop. I don't get the fuss? It's a Fried Chicken Sandwich.... wait! There's a pickle! read more

Me and my husband have been here multiple times. It reminds us of home, North Carolina! Great service, usually pretty clean, can get crowded! The code for the bathroom is on the receipt which I think is pretty nifty. Spicy Chicken Deluxe sandwich is my go to, and yay you get a free cookie for checking in! (we haven't yet redeemed this)...only tough part is parking around here...it is $6/hour around here, so better off to take public transportation or walk! read more

Good job Chick-fil-A Chicago! I lived in Atlanta for over a year and absolutely LOVED Chick-fil-A down there. Once moving to Chicago, I really didn't think it was going to be as good so I avoided going even though I walked by this location many times. One Saturday afternoon I was walking around the city hungry and looking for something, and came across this Chick-fil-A and decided to see if it was as good as it was in South. I got the Spicy chicken sandwich and BOOM, just as good as I remember. Fantastic! Just wish there were more locations other than downtown... i.e. lakeview :) read more

I would write a review, but I'm too full from the way I just inhaled my nuggets and fries. Drank my lemonade so fast, it came out of my nose ....... Literally..... Smh. Best. Place. Ever. read more

I went here recently on a busy week day right at 12pm. Outside the restaurant it's very bus, sidewalks are crowded with hordes of tourists, business people, government workers, etc. As expected the line inside was long. I groaned and was reluctant. But I was AMAZED how fast it went. AMAZED! I estimate I was in line around 5-7 minutes. I got my food literally 10 seconds after the guy handed me the receipt. They have a lot of cashiers for their lunch rush crowd and it's apparent their entire crew can handle the busy spike. When you get to the front of the line, you'll notice how briskly the cashiers are speaking and moving to speed up the process. You better be ready to order when they call out, "Next customer here please!" Also the food was excellent and just as good as you would expect at any other Chick-Fil-A. And the restaurant was clean. BOTTOM LINE: If you are reluctant to go during your short lunch break, DON'T BE. It's fast. read more

What a great location! I called yesterday morning for a catering order and they were able to accommodate us for lunch at noon, no problem. They even arrived a few minutes early! The girl that arrived with the food was very friendly and quickly setup the order in our office. All of the food was warm and fresh! They even threw in a free fruit tray worth $73! Doesn't get much better! read more

What a great location for Chick-Fil-A. The line went out the door when I showed up around 12:30, but the staff was able to get me through to order in about 15 minutes. Just like every other location, the staff was very friendly and fast. I'm glad they opened near my office, I'll be returning soon. read more

Stay away from this location. I had multiple annoying situations only at this location. Today I returned my order for a refund because I witnessed an employee come out of the bathrooms and then go get my food by using his bare hands to dip inside and touch my fries. There was another person that came out of the bathroom and immediately went and got napkins to dry his hands so I have no clue as to whether this employee even washed his hands. Maybe I'm just more sensitive after I've already gotten over a stomach flu given by some other careless restaurant. Anyway, I'm filing a complaint with Chick Fil A and the city of Chicago. No manager was available. read more

How can you notice that it's 2 people in line, and still manage to mess up an order. After a long day at work. I go in pay for 12 nugget meal and was handed a bag as quickly as I paid. I thought it was great to be in and out in such short notice. In a rush to get home because it's dark. I get home to find my fries dumped in my bag and only 4 nuggets. What the heck is going on. I'm so furious, this place by far is the worst. And the fact that you guys are downtown, you should be a little bit more careful about what you do and how you do it. I will not except a free meal for this be because my food was cold. I Will never Recommend Anyone To Eat there. It's horrible. read more

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I was all the way home and went back to the place and spoke to Nicole "manager" she said that's how it's supposed to be. She didn't even offer me a new sandwich she just said to refund me a $3. Really bad service. I wonder that's why she works at fast food chain. Ya this small piece of chicken that I got. It is a one bite chicken. So disappointed paying $8 for this. Check ur order before you go. read more

Chick-fil-A - Was so disappointed with this small piece of chicken. $8for this? - Fast Food Near Me - Chicago, Illinois

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I'm extremely aware Chick-Fil-A has some baggage (funding political groups that oppose marriage equality, forbidding employees from working on Sunday) but this is not a review of their corporate short-sightedness and religious agenda...I just want to eat a plain Chick-Fil-A chicken sammich every once in awhile. This Chick-Fil-A challenged me with their very long line, which allowed me so much time to think about the corporate short-sightedness & religious agenda, I nearly left out of shame for giving them my money. Hunger and the fact I hardly ever see a Chick-Fil-A now that I'm not in the south kept me in line and I did enjoy the sammich. + 3 stars for opening a store by the L train downtown - 1 stars for long line & associated self-shaming -------- 2 stars for Chick-Fil-A at State & Lake read more

Another catering order. This place was on time and the food was packaged nicely. The drinks came ice cold. The delivery girl was awesome and she really worked to set the food nicely. The chicken sandwich was really moist but wish it had bit of a crust. Other than that, I think majority of folks enjoyed their meal. read more

Caveat: I'm from the south and I've had my fair share of Chick-fil-As, so I may be biased... Kinda... A Chick-fil-A exists here!? I was expecting a decent experience here since I had a big ol' hankering for some waffle fries and an original chick-fil-a chicken sandwich, but this location has wedged a nice spot in my heart. As usual, the staff all had a huge smile plastered on their face while taking orders and the order came out quickly as well. The food came out fresh. Order a milkshake. You'll be glad you did. Also ask for some of their yummy sauces: chick-fil-a sauce, honey roasted BBQ sauce, etc. There is plenty of seating even considering how busy this location gets. Use your Belly app to reap rewards (5 points per visit)- you earn rewards easily! read more

I love the food normally. I'm feeling a bit jaded though since this is the 2nd time they've given me a sandwich and left the pickle off. By the time I noticed I was half a mile away back in my office. The long lines and big crowds aren't worth it if they aren't going to give you what you ordered. Ordinarily I'd just take the food back to the counter and ask for a replacement but when it's that crowded, it's not easy to take out my food and verify that they gave me what I asked for before heading back to the office to eat. read more

Oh gosh, I so love Chick-fil-A!!! This is a great location, spacious and with super fast service. I always order the same thing = grilled chicken and a small waffle fries! Delicious. And not unhealthy for you. The special sauce is the best. If you adore grilled chicken sandwiches like I do, definitely stop at this excellent chain! read more

What the $#$@%%^@^%@%???? How did you guys make my order so fast?????? No joke, this location is laser quick fast. Is it quality workers? A secret cooking technique? In case you have been living under a rock, Chick-fil-A's cuisine is known for its Southern classic chicken sandwich. Perfectly cooked, moist, and laden with herbs, the sandwich will fill you up. Sauces are pretty good, I personally like the Chick-Fil-A sauce. Sometimes they offer free sandwiches if the cashier gives you a survey receipt. Eat more CHIKN!!! read more