It's great but small portions with a big price tag...the lines are always big but couldn't you have more portions on the chicken strips?

I'm here on my birthday and it seems like they are really trying to step their game up. The owner of the store (franchise?) Is here as well.... tons of customer interaction from the employees. This place is clean which is always great. It's been months since I have been back.. maybe I'll come back more often. read more

Great food.. Omg...I had the Smoke house chicken sandwich and it was outta this world... My New Spot for sure..my 2nd time here and more to come.. read more

got a peppermint chip milkshake late in the evening and it was so delicious i nearly forgot the moral standings of the franchise owner. still yummy and i gobbled it down read more

At long last...it's here. Its finally here in New England...and just a stone throw from home. The legendary chicken on a roll with pickles. You either get it or you don't...but those who get it can all agree. A freshly prepared Chick-Fil-A sandwich is a chicken flavored orgasm. CFA has been a treat for me while traveling in southern parts of the country. It's just not a trip to the Mid-Atlantic or beyond without a stop at the first CFA I see to load up on sandwiches for the road. If you've ever visited any CFA before, you may have noticed the extreme hospitality...especially considering you're in a "good food served fast" establishment. Well, the CFA Chicopee team is crushing it and maintaining that exceptional service reputation. Everyone encountered went above and beyond the call of duty during our visit in my opinion. Additionally, the franchise owner and manager stopped by the table not unlike Gustavo Fring to make sure we were happy with our meals. Here's hoping they maintain that level of excellence after the blitz resides. As it sits, this place is going to ensure Pollos Hermanos never comes to the area. This CFA is a welcome addition to Western Mass. read more

Great turn around time on orders in the drive thru and excellent customer service. You can also never go wrong with dining in. I highly recommend Chick fil a over any other fast food chain. Perfect for lunch time or late night snack. read more

Never gone. We are not welcome there. No chicken is better than my mother in laws anyways.

Honestly the cleanest place I've been inside since moving to Western MA. Quick, attentive service and the food was piping hot. I'm normally a nugget kinda girl, but I went for the spicy chicken sandwich and nuggets this time and the sandwich was so good I went back and ordered a second one. Only 16 cents to upgrade from a soda to a lemonade, which was a no brainer for me. The only thing that I didnt like was the religious decorations. There were crosses hanging on nearly every wall and that weirded me out a bit. I know they're a Catholic establishment but they don't have to push their beliefs on their customers like that. read more

My grilled chicken was not ready so they had me pull up so they could serve the people behind me. Which is great. Cause i would not their food to get cold. I waited 2 min and they brought my food out and surprised me with a gift card and apologized over and over again about how sorry they were that I waited. so sweet read more

This place is unbelievable! Chick-fil-A is one of the very few fast food joints I will eat at. I really can't put my finger on what it is that makes their food so delicious compared to other fast food. I actually travelled 1 hour and a half for the sole purpose of filling my tummy with their delicious chicken! What a treat. Well worth the 1 hour and a half both ways. My visit was so satisfying that it left me with a lasting pleasure for the rest of the day. On the way home when talking to friends on the phone I found myself sneaking in a comforting "My pleasure" whenever possible. Definitely a joy. Make sure to try out the Chick-fil-A sauce if it is your first time there! It may be the birthing of a new love and appreciation for fast food sauces. read more

Now normally I don't do reviews but this time I have no choice!! I always go to this location because usually my food is delicious, but tonight was a horse of another color, the drive thru is always a long wait which I'm always prepared for no problem, the girl that took my order had no personality whatsoever which surprised me, because usually everyone is bubbly here, my food was lukewarm and never received any dipping sauces, my kale salad was wilted to water, no utensils no napkins the only items that were good was the drinks!! I don't know what happened to this location but has certainly changed, everyone should go back to training, what a $40 waste of my time and money, if you're looking for lukewarm food and terrible service then this is definitely the place for you! I won't be back and I won't recommend this location to anyone, back to the enfield location for me read more

Hands down the BEST "fast food" in America. While originally falling for it in South Carolina, I was in disbelief when it came to my hometown. AWESOMENESS. All the staff there are genuinely kind and you feel it. Also a big plus they they're Christian and are closed on Sundays. No wonder they're so successful. Blessings. read more

Super overpriced for their portions. The wait times are always ridiculous as well. Definitely will not waist my time or money.

I work for Chick-fil-A in Atlanta, GA and I drove from New York just for Chick-fil-A. Absolutely phenomenal service and food; great job team! read more

Chick-fil-A - Fast Food Near Me - Chicopee, Massachusetts

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Everything is always fresh, the chicken is so juicy and the tomato's are always fresh and refreshing, each milkshake flavor is individually amazing, the French fries are usually on the soggier side and not crunchy, the spicy chicken sandwich is an item that will not always be fresh read more

If you can put their politics aside, this place is great! I love watching my granddaughter play in the ball pit -- and I love that they have great grilled chicken options, it makes me feel like I'm not really eating fast-food. I wish you were open on Sundays -- that's when I get a hankering for some chicken. read more

So it's quite possibly the best addition to western mass. I've waited forever. Chick filA is amazing, you'll love everything here. It's not a fast food restaurant. It's a restaurant with amazing food served fast :) read more

Only way to go for fast food around here. I'm not around this location frequently but when in area or if I have friends in town and they haven't had this before it never disappoints. Fast service and healthiest wraps, so yummy. read more

Chick-fil-A - Fast Food Near Me - Chicopee, Massachusetts

It's long been on my bucket list of chain restaurants to try Chick-fil-a. Not having one that I know of in upstate NY (upstate which is beyond Poughkeepsie) we haven't had the chance to try it. After a visit to Six Flags New England, where we knew there was a Chick-Fil-A near, we ventured to our dinner choice. We showed up 5pm, all six of us. The line moved very quick, placed our order and proceeded to our seat. Something felt strange after we placed our order, an unfamiliar feeling. Friendly face, the words "thank you" and a smile. After discussing with my husband these odd occurrences we concluded that what we had experienced was called customer service. Chick gave us this little square, tall box that had straws and our chicken sauce choices. I was disappointed in the choice of styrofoam cups for beverages, which are not great for the environment. Small thing to overlook. At the table we looked at the flowers and were pleasantly surprised to find that they were real. Our food arrived rather quickly, brought to us by a member of the staff. We each ordered a sandwich meal, I had the original chicken sandwich with an order of fries and diet Dr. Pepper - not commonly found in fountain drink options. Two of the six in our party had the deluxe chicken sandwich, which from what I could tell included cheese, tomato and green leaf lettuce. Two of our party had the spicy chicken deluxe meal. Which one described as good "but not as good as KFC" and the other claimed he liked it better than KFC. Husband added that the spicy chicken sandwich was not overpowering, but did have a pop attributed not to the cheese but rather the chicken. We also sampled the nuggets. Overall, the chicken was not greasy and had a nice spice in the batter. Chicken itself was juicy but cooked all the way. The coating was not a thick as KFC, but it did have a nice flavor. There were all the standard chicken sauces. We tried one of each, ranch, bbq, parisan (sweet and sour) and the Chick-fil-a sauce which was basically a honey mustard. The waffle fries, while a different choice, compared to other fast food establishments were not great. There were unsalted, so we added it of course. All the teens enjoyed the ketchup dip and squeeze packets which they stated "were adorable." One of the subtle things that we quickly noticed was the music that was piped in - we realized that the songs were elevator versions of contemporary Christian tunes we were familiar with. Very nice touch. Noticed on the sign as I was leaving, following the Hobby Lobby business motto - closed on Sundays. Bravo to them. Putting God before the dollar. Beverages were of the Coke variety and Dr. Pepper. One teen had the frozen lemonade which was almost creamy he said, an opinion seconded by my husband. During our visit we noticed several employees politely interacting with customers. One staff member made rounds asking if we needed refills on our beverages. When you place an order, they ask for your first name, addressing you that way rather than a number. Chick-fil-a clearly gets customer service and proves you can provide it in a fast food chain. We still hope that this chain comes to a town near us. Half of the group said it was not better than KFC. The other half said there was not really a comparison. Just marked this off my chain bucket list. Family of six ate for $67 which is not really bad considering we ordered a few extra items. read more

Chick-fil-A - Chick-fil-A Chicopee, MA. We completely forgot to take inside photos, this was evening as we were leaving. Lots of parking available. - Fast Food Near Me - Chicopee, Massachusetts

This place is absolutely amazing price is reasonable and cheap, food is delicious. This is my order time here and I will definitely be returning. I have no complaints. They need more of these around. read more

Chick-fil-A - Spicy chicken sandwiches! - Fast Food Near Me - Chicopee, Massachusetts

The most amazing service for a fast food establishment: They bring the food to your table, and when I said thank you, she replied my pleasure. The waffle fries are out of this world, and the peach handspun shake is outrageously good( the peach gets stuck in the straw) so you may have to fight with your straw, but its worth it. The chicken was very tender and well seasoned. I did not utilize the sauce as i really wanted to understand the flavors of the chicken and it did not disappoint. Its also extremely clean and well presented all around. As far as a fast food establishment this is hands down the best in my humble opinion. read more

Howanyone would give this place a star is beyond me. The staff is super friendly. The food is always great for what it is. It has a playground as all chick-fil-A do because they have a huge emphasis on family. Their chicken nuggets are actually made of chicken not chicken bi-products. If you think 10 for a dollar offers your kids real chicken then you deserve to waste away at a BK or McDs somewhere. read more

This Chick-fil-A has it all together. They have someone coming around offering you refills on your drinks. Plus coming to see how they can help further and throw your trash away. Excellent customer service all around. I can't say that about all the Chick-fil-A's in MA. read more

I got the grilled nuggets which were eight dollars and were ridiculously small. A total rip-off. Had to wait 10 minutes. Banned. read more

Our love affair here started about a month ago when visiting family in Houston. They brought us to a Chick-Fil-A down there and instantly we were hooked. This one in Chicopee opened the day after we got back (they opened on a Thursday) so we went Friday. I was a little concerned that maybe it wouldn't be as good here as it was down south but I was wrong, it was just as good. We get the spicy chicken sandwich (love it!!) with a half and half to drink. Since they've opened we've been maybe once a week? Not great for you I know. But it's SO. DAMN. GOOD. Try it out, I highly doubt you'll be disappointed. read more

Chick-fil-A - Fast Food Near Me - Chicopee, Massachusetts

Always packed, in many cases with a line literally out the door. But they get you served quickly and I have never waited for an excessive period of time. They really don't have a waiting area which is a bit odd. After people order they pretty much stand aimlessly by the sauce/condiment area waiting to be served. It can get crowded and I think a waiting area would have made a lot of sense. Food is excellent. I usually get the Spicy Chick-fil-A. It has a nice kick and good flavor. Staff is very friendly which I hope continues after the workers from down South leave the store and we are left with the typical grumpy people from the Northeast. read more

Really good Chick-fil-a! Consistently good service and quality!

Never been to one before so thought we would check out all the hype. Very good, friendly, fast service. And I'm sure the only reason they have 15 (no exaggeration) people working is because it just opened and corporate is trying to give off that whole "we care" vibe. Seems unnecessary and very crowded. Two girls at once working the same register. Sigh. Food was good. Better than a Wendy's. But it didn't blow my mind as it has done to seemingly everyone else. I did enjoy the plethora of sauces available but their buffalo tasted pretty close to Franks...boring. Waffle fries were good and I prefer them to regular fries but you can only fit about 10 in a medium size so not very fun to split with someone. I'd go again if I was craving fast food chicken but I wouldn't go out of my way. read more

Chick-fil-A - Spicy chicken, grilled chicken and medium waffle fry - Fast Food Near Me - Chicopee, Massachusetts

We wanted to know what all the hype was about. Now we know. Stopped here on the way back from Boston. First of all, easy to get to off of I 90. The food was fresh. You don't get a side salad like this at the average fast food restaurant. The sandwich was great and the staff very friendly . read more

Chick-fil-A - Fast Food Near Me - Chicopee, Massachusetts

They came from the jungle They stole our children Crowded in a large box we cried, Cluck cluck, cluck cluck It's always dark They pierce us with needles... Just kidding. Keep them chicken' sandwiches coming. We'll let the next generation worry about animal rights as we have the whole climate change thing. I recommend the Spicy Chicken Sandwich with 'Merican cheese and or the Nuggets with Chic-fil-A sauce. Can't go wrong. read more

I am so thrilled that Chick-fil-A has finally made it's way out to Western Mass. What's not to love about this place? The fastest and friendliest service that you may ever have, and the food is always delicious and piping hot. I love it so much, that my roommate and I take the 20 minute trip to Chicopee 1-2 times per week to get it. Eat mor chikin! read more

This is what all "fast food" restaurants should strive to be! Not only is their food delicious and super fresh, the service is great and friendly, and super fast! Even during a busy lunch hour I had my food almost as soon as I finished ordering. I'm spoiled for other fast food now. read more

My go to place is the Chick-fil-a in Chicopee. They are fast, super friendly, and the quality of the food is very good! The grilled chicken sandwich is perfectly tender and juicy, the side salad is fresh and comes with the best crunchy topping, and the frosted lemonade is creamy and dreamy. read more

They were more than willing to change my salad after I received it when I realized I didn't like something on it. What incredibly nice happy people!! read more

Chick-fil-A - Yummy Market Salad - Fast Food Near Me - Chicopee, Massachusetts

Always good food and very poliet workers! Chicken is the freshest around for sure. Fast service and never have had an issue there.

Chick-fil-A is always a good choice on a road trip. Coming from NJ we don't have many, so on our way up to MA we gotta get our oringal sandwich meal. Speedy, good service, great food. read more

Best. Place. Ever. Chick fil a has fresh ingredients, phenomenal staff and manners, clean restaurant, quick service and the absolute best food ever. It should never be considered fast food but instead a family meal! Whenever I travel I always look to see if there's a a chick fil a in the area and when/if there is ... I go!!! Everytime I go it seems like a family affair as I look around, people are with their loved ones smiling and happy and it just is a great time. There's also often a play place for children. I always get the chick fil a sauce but this time tried the sweet and sour and it was so delicious! I love the chicken sandwich but everything they have -- breakfast, lunch or dinner is all just better than the next read more

Pretty solid staff, very cheerful. Great food quality for the price. The only downside is the extremely long lines. Honestly it's faster to order with DoorDash than to wait in the lines at times, you'll save about 15 minutes and the gas. read more

Went here many times over the course of 4 years at college. This location always provided great fresh food with spectacular service. Will definitely recommend. read more

Yum! Yum! So clean inside and out! Staff is amazing and so is the food never disappointed! Worth the drive for my girls and I! Love it! Wish their was one in Greenfield, Ma. read more