First I'd like to state the employees here are great, the food is always good and consistent. This is about the drive thru. There are two lanes to order. When its not busy, no problem. However when it's busy, the line to the right side cuts over after ordering too soon. It holds the left line back at times and its not a zipper merge. The right line needs to merge over a little further down to stop this bottleneck when busy. read more

I can't believe I haven't reviewed one of the places I visit the most! (And, one of my favorites!) Although Chick-fil-A is a consistently good brand, I still find some locations to be better than others. That, of course, is due to the management and team at the local level. Well, to me, the Downey location (on Firestone Blvd) is the best. Why? The friendliness and service level of its staff. Always friendly, always helpful and always extremely efficient. The food, of course, is great. Along with the requisite chicken sandwich, I've tried their soups, salads and sides. All good. The place is always clean; in-fact, it's a given that, every time I visit, I'll see someone cleaning. All the above make for a terrific experience, but it's this location's team that sets the stage. read more

I was a little hesitant to eat inside... the area can be a little nuts and there's a high school nearby... But lemme say... this became one of my favorite CFAs... Everyone here was friendly and approachable but there's a little lady inside, Sandra... and she makes this CFA special. She was walking around, cleaning and picking up... I didn't pay attention at first. But then I noticed- the playground is immaculate and doesn't have a smell... she had recently cleaned it and had door propped open to air it out. Thoughtful. Every empty table, she cleaned so well, like she was at home- arranging the vase with care. She would fill the sauce station neatly and stacked to the brim. She saw me with 2 littles, walked over with a box, full of hand wipes and mints, and offered us some. When my boys were being loud and I was trying to settle them down, she laughed quietly and reassured me it's fine, that's what kids do. If I could take her home to be grandma to these boys, I probably would. This place is clean, despite the constant assault of teenagers walking thru the door. The food was hot and fresh- and they even got my special requests correct. I will gladly come back here anytime. read more

Chicken and waffle sandwich was delicious. Service was amazing very helpful and accommodating. Ambiance was great. read more

Chick-fil-A - Chicken and waffle sandwich - Fast Food Near Me - Downey, California

We love this chic fil a they always have so many different happenings for the community whether it's something at our children's school or something for national cows day... we love this chic fil a!!! read more

See all

Ate here today.. Great experience! The food was delicious, the service was friendly and attentive, and we had a really enjoyable time. Everything came out fresh and flavorful. We'll definitely be back! read more

No system for pick up orders after 9 pm on a Friday. Dashers need to wait in drive thru line. My order took over an hour to complete because of this. food was freezing when it arrived. Fries soggy and cold , Mac and cheese cold..Felt bad for the dasher that had to go through that as well. read more

Chick-fil-A - Fast Food Near Me - Downey, California

Located next to Downey high school in a strip mall. They have drive thru. Small location - first opened in Downey There is a play area for kids Bingo and special events offered too read more

Chick-fil-A - Pretzel sandwich - Fast Food Near Me - Downey, California

See all

terrible service i came here through the drive through and they charged me outside in the line and when i came to the window they wouldn't give me my food until charged me again manager is very unprofessional read more

Chick fila A always has the greatest service. Serving you great chicken with a friendly smile. Tried out their new jalapeño chicken and had the right amount of spice. This location is also very fast in service. read more

My wife's salad had a moth or some kind of bug in it. Disgusting. Will never eat Chick-fil-A again. And apparently it's an on going issue because somebody 12 days ago found a fly in a salad in a prior review. read more

Chick-fil-A - Spicy Southwest Salad - Fast Food Near Me - Downey, California

Manager resolved my issue and apologized for this negative experience . Hope they implement better customer service at this location. read more

Chick-fil-A - A Fly - Fast Food Near Me - Downey, California

See all

Very good service, especially madison, shes great and accommodated my order, very nice and helpful!

Extremely rude Service. I had paid and then it went through but they said invalid balance when I had my Apple Pay and clearly can see the balance on it. I showed them they charged me the first time!!! They were extremely disrespectful and talked to me as if I was poor and could not afford some chic fil a?? Never coming here again! Absolutely get out of here. read more

forgot the sauces and only went for sauces how do u genuinely mess up the sauces also i read that about 3 people got bugs or flies in their salads, charged for sauces too! read more

Chick-fil-A - Fast Food Near Me - Downey, California

I dislike this place, the few times I've tried a chicken sandwich my gut was in pain. Twice I've said no cheese and I got cheese. They were nice enough to replace it but driving back during a lunch break is a hassle and a waste of gas. My kids love this damn place. That is why I am giving it 4 stars. read more

Their spicy deluxe chicken sandwiches are amazing. They never disappoint. The taste is always delicious. The workers in the drive thru are also always very friendly. I have never had a bad experience here. The vibe inside is busy ~ as most Chick Fil A's are, but clean. Can't complain about the interior appearance at Chick Fil A. read more

The chicken sandwich was excellent. Love love the Polynesian sauce. The chicken nuggets were not all that good for me. Service is always good read more

I was at the drive-through waited so long because the worker decided to sit there and talk to somebody in the car about tattoos. It was like crazy when you're in a hurry you go through the drive-through so people can get done fast no but this guy wanted to sit there and talk to this other customer regarding his tattoos. Had to tell him I hope my food was hot and then he ended up throwing away French the fries because he sat there too long to talk. I understand banter between customers, but should be quick not a life story. read more

Can't complain about this location--it's consistently good, just like Chick-fil-A. There were a couple of times they forgot a chicken sandwich in my order, but when I came in the next day, they apologized and gave me the sandwich with no questions asked. Great customer service. read more

The service was not immediately bad but the food was so good it was really clean. I mean, except for the service is pretty good. The bathrooms are clean. It's really clean except for the service read more

I believe his name is Andre, he working drive thru on 12/4 at 11pm was the best employee we could have asked for, very attentive with my friends and I. Bro deserves a raise read more

FAST & EASY! THE WAY ALL DRIVE THRUS SHOULD BE! CANT SEE A MENU SO PULL IT ON YOUR PHONE! This was our first time here and it was great! The Cobb salad is a bit steep at $10.00 but isn't that how the world we live in? A burger or sandwich is half the price of something healthy-ish. But that's a different topic for a diff day. LOL. The sugar free lemonade was amazing, I added sugar free crystal light and it tasted even better. We ordered 1 regular lemonade, 1 crispy 8 pc chicken, 1 salad, 1 diet lemonade for $22.00 and it was delicious. The drive thru was 10 minutes! We already running late to a movie, and their quick service got us there on time! We asked for a bunch of sauces, and they gave them to us with zero questions asked! MC DONALDS COULD NEVER! I'll definitely be back for more at this specific location! Thanks again, CFLA for the best first time experience. read more

See all

Clean atmosphere , cute flower touches on the in side tables to make it feel more homey , friendly staff , normal chik filet food . Don't sleep on the chicken tortilla soup while they have it :) read more

Chick-fil-A - Chicken minis with extra honey butter - Fast Food Near Me - Downey, California

See all

One of the worst chick fil a's in downey, don't get me wrong their food is well made hot and served but they always forget something in the orders, it's always something in every order, I just went through breakfast drive thru i was busy for about 30 mins and then i finally got to relax to eat my food, i ordered a egg white grill, instead i got a chicken biscuit, Its like saying i spent an extra two dollars for a biscuit that it's not even the price for. This review isn't specifically for this experience today but goes for every other time i have ordered and they have always got the wrong order, then they give attitude, because supposedly wrong communication. my money will be going to the chick fil a on telegraph and serapis. read more

The staff are so nice and friendly but the service is bad. This chic-fil-a is always packed so I give them the benefit of the doubt. The guy that handed me my food was a teenage male that was incredibly high. As I pulled up in my car to the window he walked into my window lucky my window was down but the fact that my car was still in motion while he was putting my bags in was hilarious. He was so high he couldn't open his eyes. then walked away from the drive-thru window and the chic-fil-a teen girl staff member was laughing at his behavior while waiting for him to grab the rest of my food. The fries were stale/ freezer burn. I'm not angry just disappointed . I expect this kind of behavior from McDonald's not Chic-Fil-A read more

Always an amazing time here! Great food, served fresh and perfect. Team members are always providing excellent service. Ambiance is always lovely, only a bit hectic around times when school is out. read more

Chick-fil-A - Chick-fil-A Chicken Biscuit - Fast Food Near Me - Downey, California

See all

HORRIBLE LOCATION FROM THE FOOD DOWN TO THE SERVICE ! Messed up half my order and what was received was so cold and old my dog wouldn't have sniffed it ! Made a complaint and the manager TEXT me to interrogate me instead of at MINIMUM trying to take accountability or make it right ! Nobody thinks to store away a chick fil a receipt being that it's fast food you usually don't return that! But I guess with such a poorly ran store I should always keep my receipt ! read more

Chick-fil-A - Manager text me just to stop responding ! - Fast Food Near Me - Downey, California

Horrible service-they made a mistake-the young lady was arguing with me-the manager was hard to get a hold of-as for a refund or a new meal, I went through drive-through, but they they want me to get out of my vehicle and come in personally did not like that read more

I love coming to this Chick Fil A! It never disappoints. We usually pick up at drive thru and the employees are always so kind. When we I do dine in, it's fun to hang out at! It does get really busy so expect a line! read more

Chick-fil-A - Fast Food Near Me - Downey, California

Store is very well maintained and very well staffed. The sauce bar was fully stocked and very impressive to see. Staff was busy taking orders, delivering food and cleaning the store. Yes it's a fast food place but they are a step above regarding customer service and cleaning! read more

Sometimes you crave the simple things in life, like a warm hug from a dear friend or your softest blanket to cuddle with, and sometimes you crave a really good and plain spicy chicken sandwich! That's where Chick-fil-A steps in to provide warm and comforting food in times of need. Now, it's no lie that Covid-19 has caused the usual drive thru wait time to increase tri-fold but it sure is worth it when you bite into that juicy and flavorful chicken! Also, don't forge the crispy yet soft waffle fries to boot! We will get through this crisis together, one new at a time! read more

Chick-fil-A - Spicy Chicken Sandwich and Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Downey, California

I always wanted to try this place and I finally tried the gluten free chicken sandwich. I have to say I was so disappointed. First of all, they gave me the bread in a separate bag to make the sandwich myself. You would think they would at least warm up or toast the bread second the chicken smelled really funny. At least I can say I try this place, but I won't be going back. read more

The food was warm but the fries were cold. Our lemonade was delicious and the Mac n cheese was great, but they were being stingy with the napkins even after we told them we had spilled some of the drink in our car. :( read more

Hi, I recently visited this restaurant. and just wanted to give a point scale review on my experience. Also I would like to share some notes as well. 1 being needs improvement, 10 being excellent Parking: 8.9/10 plenty of spaces available never had a issue on the weekday parking. Not sure about weekends. Outside appearance: 9.6/10 the building is pretty much brand new and kept clean. Staff service: 9.5/10 always nice and helpful. The drive thru is always a quick and easy experience. Food and restaurant experiance notes: such a great restaurant in Downey. The food is so amazing. They are to chicken sandwiches, what in and out out is to burgers. I love the number 2 spicy chicken with chic fil la sauce on everything. Also the chocolate peppermint shake is worth a try. read more

Chick-fil-A - Yummmy!!! - Fast Food Near Me - Downey, California

Worst customer service ever! The food is always awesome I don't think anyone would deny that but the customer service here is HORRIBLE. I was in the drive thru and had a big order ($90)- it was a Friday and I thought I'd get some of my students some Chic Fil A before the 4th of July break. Everything was handled well enough considering the size of the order. When I got to school I realized we were one sandwich short. I proceeded to give all the students their food and made my way back to get my sandwich that was shorted (Spicy Deluxe). Upon arriving to the drive thru I'm greeted by an order taker. After telling the order taker that I've been shorted a sandwich, she hands me off to a superior (I'm speculating but she looked as though she was running the entire crew outside). A few moments go by and the two have a conversation on the side, presumably discussing how to fix this problem. The original order taker comes back to my car and asks me to turn around, park my car, go inside the restaurant, and tell ANOTHER person that I've been shorted a sandwich. Why? Why not just bring the sandwich out through the drive through? There's at least 6 people doing exactly that to multiple cars simultaneously. This was a classic example of "not my problem, have someone else deal with it" at the expense of the customer of course. When I enter the restaurant and tell person #3 that I've been shorted a sandwich (which btw at that point I furnish my receipt showing my $90 order) she hands me off to another superior. Another conversation is had on the side as if this is a big deal. Superior #2/person #4 then approached me, hesitates and asks for my bag of food. I tell her that I don't have the bags of food since I already dropped everything off to my kids. She then tells me that she'll allow this ONE TIME exception as if I were the one asking THEM a favor. At this point I'm fed up. I calmly but firmly tell superior #2 that buying another sandwich is NOT A BIG DEAL, but the fact is, I was shorted a sandwich. Why is this so hard to fix? Just get me a damn sandwich... you would think that showing her my receipt she'd be sympathetic at least a little bit. She resisted everything as if it were her own store and her own money. When I finally received my sandwich no apology was made by ANYONE- not management not workers, NOBODY. As if I were swindling a sandwich. Chic Fil A you're way better than this. Retrain these people ASAP on CUSTOMER SERVICE. The moral of the story that seems to be lost on everyone who handled this situation is simple- just give the customer their food and don't make a big deal about it. Now there's a negative comment/rating on your already struggling Yelp reputation at this location which will probably be followed with a phone call (yes I know, I'm going FULL Karen on this). This should have been an easy fix, instead incompetent and impractical people (including management) decided to blow this up like it was a big deal. Date/Time of visit: Friday (7/2/21) @ 12 pm read more

Chick-fil-A - Fast Food Near Me - Downey, California

We arrived at 5:47 pm. on Christmas Eve and was told by manager, Evelyn, that although they stated they were closing at 6:00 p.m. , they would not serve us because they wanted to "go home early. " Excuse me? isn't that why you are closing at 6:00 instead of your regular time? I told her that she was unprofessional and that they should honor their stated closing time. We drove all the way there and our time is valuable. She didn't care. I told her I would be calling corporate to complain. She could care less. Evelyn and Chick-fil-A. Step your game up. Get orders right when you do let customers in. No more soggy waffle fries. And oh, by the way, stop being so stingy with the BBQ sauce. Be better during the holidays. You are welcome. read more

Chicky lay stole my heart Seriously heart shaped trays for Valentine's Day, I'm a suckaaaa I want them. The quality, service and the orders are always on point and correct. Expensive but worth it! I love the rewards system. Do it! Long drive thru lines but they go by so fast. Service is stellar. Thanks moo moo read more

See all

Chick-fil-A continues to set the standard for fast food with both its amazing service and delicious menu. Every time I visit, the employees greet me with a warm smile and genuine enthusiasm when taking my order. It's the little that make a difference, like when they check in after I'm seated to see if I need anything else, it makes the experience feel more personal and welcoming As for their food, the chicken nuggets are perfectly crispy on the outside and tender on the inside, and packed with flavor. I already love their classic lemonade, but the pineapple dragonfruit lemonade takes it to another level of refreshing. It's just the right balance of sweet and tart. If you're looking for a fast-food spot that delivers quality food with amazing service. read more

This is my favorite Chick fila. It's brand new, clean, has amazing restrooms, and everyone who works here is amazing. There are two lines for drive thru and lots of parking. The owners are amazing and give back to the community. Looking forward to eating more chicken sandwiches here in the future. Happy Yelping! read more