Not sure why this place only has 3 stars. I've been to this restaurant about 6 times and each time have no complaints. I always go through the drive thru. The staff are so nice and friendly. There is always a line but runs pretty quickly. They have never messed up my order and the food has always been good and fresh! read more

This was not a good night at Chick-fil-A. Both of our sandwiches were just warm, not hot and crispy as usual and our fries were the same, warm but no crunch. Service was very good but food preparation wasn't up to what we expect or normally get from this location. read more

Best location ever. The service is better then every other restaurant in the general area combined. I love coming here. You will as well. Be sure to give them a visit :). read more

Four star only because of parking. We return here all the time, and the frustration with the parking is constant. The food is always good, the drive through service which I am most familiar with is always friendly. To get to that five star, they would have to fix the parking, which they probably don't need to do since they are always packed! read more

I was shocked at the poor reviews. I love this Chick-fil-A. I always get great customer service and the quality of the food is as good as it gets. I love the training CFA gives their employees. They always have a smile on their face and are kind, 100% better than any other fast food restaurant. read more

We love CFLA. This location is great and all, but we prefer the lake ridge and prince William parkway locations due to friendliness of staff and just numerous little services the other locations offer. We find the service to be much poorer and lacking in quality and genuineness at the Dumfries location. I think it's cheap they don't have somebody who offers refills and that they keep the kids table covers up front, rather than w the straws and such. I always go to put my food down and let my daughter play before I remember this location makes to request a table cover, rather than giving it w all kids meals or having it easily accessible. I usually have to go wait a moment or two up front to get it, which leaves my daughter out of sight. Of course, I would never actually leave her out of sight-- so I grab her from the play area to go up front together, which she isn't fond of. Just don't get the warmth and loving feeling we get from the other locations. Our order is often wrong here and staff aren't the nicest bunch. read more

Eating More Chicken - Absolutely love this restaurant! Always clean and friendly employees. The one time they got my order wrong the manager sent me some free coupons via email. Drive through is very fast considering how busy they are. Also very involved with the community and local schools. Did I mention the Chicken is delicious! Not your typical fast food restaurant chain. read more

I recently ordered a large platter of nuggets for my daughters home wedding to feed the people setting up. There was a slight mistake with the order but with a quick phone call the manager not only corrected the mistake but personally drove the order to my home. I was blown away when he arrived with my order and mentioned they were having trouble processing my card but he was happy to settle the account with me the following Monday. The type of service we experienced at this location was much more like a small mom and pop establishment. The type of service that makes you feel like you have a personal relationship with the management and team. I am impressed. Their professional behavior continued when I stopped by their location to settle the bill. Thank you for being prompt, respectful of our crazy wonderful wedding day, and for cheerfully handling all the details. It was a pleasure to work with this team from start to finish. read more

Never have a bad experience here even when they get my food wrong. Ordered breakfast this morning and got half of my order wrong, didn't notice until I got home and I was so disappointed but then an angel answered the phone and long story short, getting the wrong order doesn't seem so bad when it's free. This is the only time I've ever had an issue here and it's still 5 stars! read more

The food is consistent. You can tell the staff has been trained in customer service...it's a great thing! Love the Cobb Salad and the Chicken Sandwich! There's always a LONG line for the drive-thru...thought they were giving something away :-) read more

Great food, and service that is better than many full service restaurants. Food was fresh and fast, service was courteous and friendly. But that's not the whole story... I took my Grandad in to the Dumfries location for lunch to celebrate his 98th birthday. I called the manager about an hour before we got there to tell them about the visit and ask if they would be willing to simply greet Grandad by name and wish him a Happy Birthday. Wow, they went far beyond that. The manager greeted us personally and was the first to offer Happy Birthday wishes. While we ate, the crew came over singing Happy Birthday and gave Grandad a cake, Chick-fil-A cow with a balloon, and a card signed by the entire staff. How they pulled all that together in under an hour is amazing, and that they put all that effort into a total stranger's birthday was very touching. Grandad was so happy, he was beaming the whole time. Thank you doesn't quite cover it; the staff their really made his day, probably his whole week. I know there will be more Grandad-Granddaughter "dates" to the Dumfries Chick-fil-A in the future. read more

A+ Chicken, way better than McDonalds. Extremly fair prices. Love the Chik Fil A sauce. Helpful staff. Fast drivethrus. Excellent service. Only one con: NOT OPEN SUNDAYS haha. My first expereince with chik fil a and definetly not my last. read more

I'm not too impressed with this Chick-fil-A so far. I've been there four times since it opened and everytime I go through the drive-thru line, my order is always messed up. It's either they forget to add some of the food that I ordered to the bag or they reduce the amount of food they give. Last time I ordered a Cobb salad they gave me about 1/3 the amount of salad that I usually receive from other Chick-fil-A's and tried to pass it off as a full bowl by evenly spreading it out. Same day I bought the salad, I ordered a side of fries which I never received and didn't notice was missing until I got home. Another time I went, they have me a 3 piece order of chicken strips although I ordered a 4 piece. I just came back from there a few minutes ago and the fries they gave me don't even reach the top of the container. I don't understand if they're having a food shortage or what but it's just crazy. The double drive thru lanes they have are really cool but unfortunately they sacrifice efficiency for speed. read more

Eh it's Chick-Fil-a, usually the food is all the same. My first visit through the drive through was fast, however I ordered deluxe and only got cheese. Pretty disappointed. I tried to call and tell them they needed to let the kitchen staff know, so it won't happen to others, however there was no answer and the voice mail was full. I hope they get better! read more

This Chick-fil-a is pretty fast and the customer service is pretty good, if you eat in, employees will check on you to see if everything is alright. However, they're chicken sandwiches every time I order from here is soggy, and they put way too much ice in the drinks. This one also upsets my stomach. The Chick-Fil-A over at Dale city is always very on point, is cleaner, and the food never turns out soggy. I really hope this Chick-Fil-A improves. read more

Please educate your employees on good customer service and paying attention to orders.

chick fil a is amazing. this branch is great. service is fast. environment is clean and friendly. food is always hot, also trade in the toy in a kids meal for a ice cream cone or cup read more

I love Chick Fil A, everything from the obvious chicken sandwich and sweet tea to the fries and cheese sauce (only available at certain locations), but tonight you guys dropped the ball. We ordered take out tonight, and I opted not to check the order because we are regulars here and you are almost always on point, but you failed me, and I didn't know it until I got home; and I'm not about to drive back. I ordered cheese on my sandwich, even says so on the receipt and the wrapper; no cheese, but there were half a dozen pickles. And the fries weren't fries, they were remnants of fries, crumbs from the bottom to the top, covered by two normal size waffle fries. Can you imagine how many crumbs that is in a large package of fries? Finally, no fries are complete without the cheese sauce, which the employee in training graciously dropped on the dirty floor at our feet, picked up, then placed back in the bag... on top of the only two full size waffles fries in my order. There was hardly any cheese sauce in the container. Why use a 6 oz. container for only 2 oz. of cheese sauce? Yes, I measured it. This is not my first disappointment at this location, but I let the previous one go. This is also not the standard by which Chick Fil A franchises are supposed to operate, but is this the standard I can expect from now on at the Dumfries location? read more

I have no idea what all the bad reviews are for. Is the drive thru line long? Always but they're pretty quick and you're usually out within 15-20 minutes (like every chickfila out there). Their food is good and they have literally NEVER gotten my order wrong, ever. The cashiers are also always super nice and polite. I go all the time and would rather give them my money than give it to any other fast food joint. read more

Always a pleasant experience here. I order through the app so I don't even have to wait in line for order. I'm always greeted with a smile. Can't ask for better service. read more

We came to their Military Appreciation Night last night and OH boy! They went all out to entertained the families with music, 3 bounce houses, face painting....etc. This Chick-fil-A was packed with Military families. Thank you all for the Free food you all served to all Military families!!! We love you guys and we'lll continue to support you guys!!!!! I can't believe some of the negative review at this location. We love this Chick-fil-A. We come here all the time. The staff here are super nice, they're fast. They might not be perfect but no one is perfect. You can never satisfied everyone, so just do what you guys do best. Thank you for your support and what you do for our community! WE LOVE YOU CHICK-FIL-A DUMFRIES!!!!! read more

Not the best chic fil a in the area but it doesn't have as long as lines as the other ones in the area

Not sure what's going on, but the food quality seems to be getting worse at this particular location. I asked for two Chic Fil a deluxe sandwiches at the drive-thru and they gave me two regular Chic Fil a sandwiches. No problem, people make mistakes it happens. I went back in and I stood around at the register for about 10 minutes with my bag of food until I was finally greeted and serviced. Never had that happen at Chic Fil a before. They took my old food, threw it in the trash, and I waited another 10 minutes for my sandwiches. The manager apologized and that was it. Usually Chic Fil a lets you keep the sandwiches that they screwed up, at least in all of my experiences they've done that. I got back to my car and the sandwiches were not hot, not warm, but cold. The cheese wasn't even melted into the sandwich like it usually is. A terrible experience, I expect better from Chic Fil a. I've reached out to them and haven't received a response yet. Once I do, I'll update here. read more