Awesome food and great service. The people are really nice and greet you with a smile. read more

Chick-fil-A - Awesome staff. - Fast Food Near Me - Dumfries, Virginia

We usually eat at this place in North Myrtle beach since it is the closest to our house. Place has great service. It is usually crowded but it is well organized. read more

Had high expectations considering it being a chick fil a where i usually get great service. One of the nugget was oddly discolored and made me sick to my stomach, another customer in my family ordered a chick fil a sandwich without pickles , we received the sandwich with a faint taste of pickles as if they had just taken them off. Also, we were not aware of when our food was ready bc the employee didn't call our order name, but simply just placed it down. read more

Chick-fil-A - discolored, gross nugget - Fast Food Near Me - Dumfries, Virginia

This chick fil a is great. It is up to the standard of any chick fil a restaurant. But they have some great staff members and the place is clean despite how busy it gets. The management seems great. I also like the cars that are decorating the restaurant read more

This is by far the worst chick-fil-A. Every time I've come here they have forgotten something. It's a 50/50 if the food is fresh and a guarantee that you're missing something. Don't leave the drive through line without double checking your order. read more

Fantastic service! Very high volume location but they handle it so well! The Santa Fe salad is fresh and delicious

Great service so far!!! I use curbside and it is really simple and I don't need to wait so long. People here are kind .

After almost done with my fries , this is what I found and I was not happy about it. Called in and spoke to the manager in charge that shift , I was told they do not mix the old fries with the new , but I have it in my fries. If you see the pic, where this fries come from. Absolutely from them. read more

Chick-fil-A - Fast Food Near Me - Dumfries, Virginia

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I am blown away by the level of service at this location. The staff is exceptional and very efficient and the food was extremely fresh. A++...whoever is running this establishment needs to know how great of a job he/she and team is doing. Thank you! read more

This place is so busy you should always check your order thoroughly before leaving anytime I order an item that is not part of a value meal during a busy time of the day I almost never get my item and always want to charge me extra for it always check your food read more

My family and I frequent this Chick-fil-A and have spent a lot of money there. So much that I had built up a bunch of points and was using them. They have an order taker in their drive thru these days who Just does not pay attention when she takes orders. Chick-fil-A is known for exceptional service and that's usually what you get but there are some training needs that should be addressed with this particular employee. She will be looking everywhere but at you and you will have to repeat yourself. She didn't add a sandwich to my order that I had asked for and I didn't realize until I got all the way home and had to go back to get it. This is a huge inconvenience, you plan dinner with your family and then someone doesn't have a sandwich. All the way back I went, and called to let them know. I know I ordered the sandwich and then there isn't one in my bag I'm thinking I paid for it, I had not. The manager was just very rude about it. No concern for a highly inconvenienced guest, not very on brand by any means. He didn't have any genuine concern what so ever about the ordeal and that's what leaves me extremely disappointed. I didn't need anything free since I was never charged for the sandwich but the general attitude of this manager over the phone was one of zero empathy in fact he seemed to be inconvenienced by the call. I'd expect that at just about any other fast food restaurant. So I have to give the score that matches the experience. read more

I ordered on door dash and chikfila forgot my my drink. I'm really pissed off because I spent too much money for my Drink to not come. I will never come here again!. read more

As good as any other Chic-fil-a! Very clean establishment and the staff is ver friendly (as expected). I would like to add that their lemonade is sweeter than most other Chic-fil-a's, which is a major plus for me because I prefer sweet lemonade versus tart! read more

Slooooooooooooooow! They had two trainees working the morning rush. Very surprised Chick Fil a would let two trainees be the only cashiers taking orders. Very unusual considering their customer service is usually top notch. But as everyone already knows the food was great as usual. read more

While I love Chick-Fil-A, in my opinion this Chick-Fil-A location is atrocious. About 80% of the time, the restaurant messes up our order. If you go through the drive through, double check you order because from our experience odds are it is wrong. read more

Ok. I feel like a Karen right now, but I swear I'm not. Y'all the bomb.com. Foods always hot, fast and incredible service, buuuuuuuut. Can y'all please cool out on the pulp in the lemonade? The lemonade be very much bussin, but sometimes the pulp so thick I can't even drink it. I know I can't be the only one that be feeling that way about the pulp, other than that request, I appreciate your service read more

Excellent service! I ordered from their catering service a platter of nuggets. I was running over a hour late and when I arrived to pick up order. Without any questions or asking they redid my order and gave me a fresh hot batch of nuggets read more

This Chick-fil-A location has hands down the best service! Their team is hardworking and is always so polite. Today a young man named Musa was assisting me through my order and he could not have been nicer! He was coming out in the rain to serve me and was very pleasant. Thank you, Musa for working so hard, especially with today being a holiday! read more

I LOVE Chick-Fil-A!!! But this Chick-Fil-A is a dud... The couple times I have been here, they have always gotten the order wrong, and the people working seem to be more of your typical McDonalds caliber. The last time I went, I arrived very early in the morning. I walked in and was the only customer there. This was surprising to me since all of the spaces close to the door were taken. I guess those are the employee spaces??? I stood at the counter for a few minutes and there was NO ONE in sight. A girl finally came out of the drive through area and absently asked if she could take my order. I jokingly said, "Oh, good, I thought this was one of those self serve Chick-Fil-A's..." She did not like my joke. I ordered a spicy chicken biscuit. I saw it THROWN from the back into the bin and the girl some-what re-wrapped it and placed it in a bag for me. I sat at a table, but when I opened it to eat it saw the the wrapper had some sort of slimy brown thing stuck to it. What-ever this was (maybe a grilled onion from a burrito???) was touching my sandwich. I went up to the front and the same girl, who did not like my earlier joke, came over. I pointed to the brown slimy thing and said, "Not sure what this is, but it doesn't look good. Can I have a new sandwich." Without responding, she went to the window and loudly and sarcastically said to the back: "Hey Sally (I assume this was the sandwich thrower), this GENTLEMAN says that there is SOMETHING HE DOES NOT LIKE in his sandwich, can you cook him another?" (The caps was where she was being very disrespectful.) I immediately asked for the manager. The manager came out (A nice enough oriental fellow) and I explained all of the above to him. He was apologizing, but I got the impression he was not going to do anything about it. It seemed like he might of been afraid of this girl. If you are traveling up 95, do your-self a favor and go another exit to the Dale City Chick-Fil-A... It is super busy, but it is always good, they always get the order right, and they are always VERY NICE! read more

0 for 2. Messed up my order twice then wanted me to come up with the solution. Horrible customer service. Not what I'm used to from Chick-fil-a. Very disappointed! read more

This is a review of the drive thru. Overall my experience with the drive thru has been great. They are fast and efficient even at super busy times. The food I have ordered has been correct every time. And the person at the window has always been professional and friendly. read more

I have no idea what's going on with this location. I love Chick-fil-A, but the particular one is a mess. My order is wrong 90% of the time, and they seem like they're always in a rush... Even if it isn't crowded. The employees are always friendly, they just can't seem to get orders correct. The other day I asked for extra cheese and I got a slice of cheese in bag and not on my sandwich... Bizarre. read more

Chick-fil-A - Asked for extra cheese...got a slice of cheese in a bag. Weird. This location is not very good. - Fast Food Near Me - Dumfries, Virginia

It's chick-fil-a - of course the food is delicious. That goes without saying. I really liked the double drive-thru too - the line moved really quickly! I was very impressed with the speediness... ...however. We ordered and paid for two orders of 4-count chicken strips, but when we got home and opened the boxes, we were surprised to find that we had only received 3 chicken strips in each container. I realize this location has only been open for a week or so, but it seems an extra layer of quality control between the kitchen and the window would do some good. Speediness is appreciated - but not in the place of inaccurate orders. read more

Everyone is always happy here and very organized. Also one of the only ones that has the chicken minis all day and a play area.

Chick-fil-A has the most idiotic drive thru system. This location actually was renovated and they removed 1/3 of all the parking spots.

The wait time was above average for chick fil a. My fries were hot, sandwich was tasty, and overall order was correct. I did order a chicken wrap for later in the day and was disappointed at how dry the chicken and overall wrap was even after adding dressing to it. Otherwise, the location was clean and customer service was fine. read more

Great place. Great people. Great service. Great food. I recommend. Chic Fil A is my fave and the app/rewards save me so much time and I don't have to wait in line. read more

The last 3 times I came in, Arcely beautiful ass took care of me . SHE'S GREAT. Extremely polite and soooooo patient . I'm extra asfk and she don't never complain. THANKS GIRL read more

The WORST. Seriously cold food, wrong orders, took forever, traffic nightmare. If you are traveling though I suggest you wait till the next one down the road. read more

We went through the drive thru and ordered a number 3 with a large cookies and cream milkshake along with a number 2 with a lemonade and no tomato on the sandwich. We pull up to the window and check the bags then the receipt to see they only charged us for the large milkshake and no nugget meal. We let them know at the window this & so the young lady charged us for the fry and 8 count nugget which we were 100% okay with! We had given her back our bags so when the nuggets were done, she'd put them in the bag. She gave us back the bags. We drove away and the straws were gone. I went inside myself this time and got the straws. I come back and we are getting ready to eat, just to see that the worker took out the sandwich!! ‍ We both get up and go inside ourselves. A nice young man helped us right away. Sadly though, they came off as if they didn't even care. I know it may sound petty to complain but chik fil a rarely ever messes up nor did they even try to do something for us to come back to that location. Poor customer service. read more

We go to this CFA way too often. The service is fast, even though they're usually busy. Employees are friendly and the food is well, it's CFA. If you use their app you can park and get the food without waiting or pick it up through the drive thru. Can't say enough good things about this location. Only issue is the tiny parking lot but there's parking in the common area right next to it. read more

Always a good meal here! They are the only fast food restaurant I can safely eat at with my allergy. Even though they are always busy, we have never waited long. read more

The best quick service breakfast ever... it happen @ CFA this morning!! The hash rounds were on point, perfect texture and the biscuit was assembled to perfection. So impressed I had to leave a 5 star, would have been a 10 star review if that was an option. read more

We love Chick-fil-A. The drive through runs smoothly. It's always clean and people are always friendly. Love love love Chick-fila

I am not sure what is going on with this Chick-fil-A, but over the past 3 or 4 months they've been getting our orders wrong or food is missing when I get home. Stopped by today and only got 2 cobb salads. They didn't even get that right. My husband and I are doing low carb so I ordered grilled chicken on the salad. Why did I get home an both salads had the fried chicken!??? We will not be going back to this Chick-fil-A again. read more

I was saddened to read the bad reviews of this particular CFA. I have to say, the service isn't "over the top" like I get from all other CFA's, but the food has been decent and I've had nice experiences so far. I've gone many times over the past year and have not had an issue. I always go inside and have had quick service, regardless of the size of the line. The food is always warm, fresh and tasty. Hope they clean up their act here though to get better reviews and get them 100% of the time, which is what we all expect from a CFA. I can assure that I'll be back! read more

Who doesn't love Chick-fil-a? From amazing food to amazing customer service you cannot beat this fast food spot!

Service is great, and their staff always go out of the way to take care of the customers and employees.

Today is Friday August 17, 2018. I frequent this Chick-fil-A several times weekly usually during lunch hours and occasionally on Friday and Saturday evenings. Customer service is normally "EXCELLENT". However, around 8PM the service was kind of pushy/nonchalant. Also, I witnessed the gentleman cashier drop a pack of honey mustard and pick it up from the floor and drop it into the serving plastic cone which he handed to the customer. Management team, please do not let your awesome standards and expectations of your employees wane just because business is booming. Above taste, I go to Chick-fil-la because of the customer service AND cleanliness standards. The above reasons are why I am giving you only 3 stars. Thank you read more

Absolutely unnecessary delays in service. It was 1100, well before lunch, and dine-in orders were left sitting on the counter while take-out bags were handed out one after another. This helped empty the lobby, but left the diners in the dining room waiting for cooling food. Totally atypical for what this chain stands for, read more