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    Chick-fil-A

    3.8 (256 reviews)
    Special Hours 10:00 am - 8:30 pm
    Updated 1 month ago

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    What's the vibe?
    Good for groups
    Dogs allowed

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    Diet Coke 8oz, Chick-fil-A Sauce, Spicy Chicken Sandwich, Mac & Cheese
    Chanel A.

    With another new location opening up in Kapolei, it seems like Chick-fil-A restaurants are popping up everywhere around the island. The Ala Moana location can be found in the the Makai Market food court, coincidentally across a Raising Canes. I like this location more than the Beretania one because parking is easy to find and you can grab your order, find a seat in the large food court, and spend the rest of your afternoon window shopping. This location is always clean and well organized. The workers are friendly and keep the line moving fast. I ordered the Spicy Chicken Sandwich, which was piping hot with a little kick of spice, and the mac and cheese, which was gooey with a sharp baked cheddar crust. If you know you're going to be a returning customer, definitely download the app so you can rack up points for free dishes.

    Sign
    Skye R.

    Coming from Alaska this was an amazing experience to finally have Chick-fil-A again after many years of not. I was able to order right away, the employee was sweet. My food was ready within 10 minutes and it was absolutely delicious and handed to me with a smile. I will be back!

    Spicy Deluxe Sandwich
    Dan T.

    I love Chick-fil-A and have been to many locations in the mainland but this location is the worst I have ever experienced. It was busy but very unorganized! Order takers were not friendly and didn't direct where to wait. Expeditor was also very slow and unorganized. No manager was present to help with the flow. I will never return to this location!!!!! Please hire new managers or shut it down. It's a disgrace to your reputation.

    Pearl T.

    Not crazy about this Chick Fil A location. The chicken sandwich is soggy and lacking flavor compared to the chicken sandwich at the Makiki location. It also has the same issue where the sandwich is not hot but just less than warm. Service is good at this location too. The mac and cheese was alright. Tasted better than Popeyes mac and cheese.

    Menu
    Sach T.

    Went to the Ala Moana Food Court and finally got to try Chick-fil-A...yay! Found out that you need to go to the long counter with the registers to order your food. The registers are located by the seating area in front of where you pick up your order. There wasn't a line there so we weren't rushed and got help on what she needed from us. There were a lot of people waiting for their food but our wait wasn't that long. I ordered the "#1 Chick-fil-A Chicken sandwich meal" for my husband and "#1 Chick-fil-A Deluxe meal" for myself. The "meals" comes with the sandwich, waffle fries and a drink. The sandwich came with a big piece of chicken...it was very tasty and filling. Thought the waffle fries would be crispy but it was on the soggy side which I didn't care for. As for the sauce, there's 7 to choose from: - Chick-fil-A sauce - Polynesian - Honey Mustard - Garden Herb Ranch - Zesty Buffalo - Barbeque -Sweet & Spicy Sriracha We both ordered the Chick-fil-A sauce...they gave 2 each per order. We poured some in our sandwich and dipped our waffle fries...yum! We'll be back!

    These guys have the best desserts!! Brownies and cookies :)
    Haley N.

    No matter what Chick-fil-A we go to we know we will have a five-star experience! Not only is the food consistently delicious, but the employees are always well trained and enthusiastic and continually looking for ways to go above and beyond. Their customer service blows all other restaurant chains out of the water. Our go to order is chicken nuggets or a chicken sandwich... Good thing they have both of those! Despite this location not having chicken strips or seasonal shakes, it's still a five star location! Chick-fil-A is very well known for its efficiency without compromising its quality. They are extremely well known for their drive-through lines, however, this location is found within the mall which means there is no drive-through. And yet, the manager here has still been able to find a way to maintain that efficiency in the setting of high volume of customers in tight spaces. The food court here is very busy and still CFA has been able to create a system of taking orders while in line that has made the experience far from uncomfortable. And they continue to take mobile orders as well! Even when there are hordes of people clamoring for their chicken nuggets, we find ourselves only having to wait a maximum of 10 minutes. They also have the BEST rewards system of any restaurant in the game, if there is one app that you should download right now, it is the Chick-fil-A app. Lots of free food and treats to redeem for points and sometimes they'll even send you a free reward "Just Because". And that's basically the equivalent of getting a hug from your long lost grandmother, unexpected yet wonderf TIPS & TRICKS: * There is free parking in the Ala Moana shopping center and what's great about this mall is even if you are craving Chick-fil-A, but your spouse is craving something different, there are tons of other options! * Try mixing barbecue sauce with mayo and dipping your fries in it... as well as alternating dunking you nuggets in Polynesian sauce with Chick-fil-A sauce. It is what I call "the ultimate experience". * And don't forget to order yourself a few desserts, their brownies and cookies are seriously unreal! What's even better is if you bring them home and pop them in the microwave for about five seconds... level up.

    Kids' meal -was okay
    Scot U.

    A small sampling today (finally) ...it was okay... Never had it before, and although I wasn't hungry, since I had time and was in the area, what the heck. Finally had some Chick-FilA today! Just decided to get a kids' meal with fries. The nuggets taste almost like the Popeyes nuggets, and they look similar in taste and size. If you're a McD Nugget fan, then these nuggets may not hit the spot. The fries were pretty good and even better when dipped into the BBQ sauce. So just north of $8 in all ... more expensive than a 6 piece McD kids' happy meal, comes with a comparable toy, (but no apple slices). Soda refill is no extra charge :) Ordering is at a table away from the pickup counter (at least at this Ala Moana location). When your food is ready, they call your name. So yay, finally got to taste what the initial fuss was about when they first opened. I'll probably try one of the sandwiches or meals next time to get a hopefully more representative taste experience.

    Brian M.

    You get the full Chick-fil-A experience by waiting in line to get the shaka by an employee to place your order and pay then you wait until your name is called for your order. If you ordered by mobile app they have an area to pick up your order. There is plenty of seating in the food court or you can take your meal to go as it can be pretty packed there. The food is delicious as always with God's chicken. Remember if you have hunger pains and craving for some Chick-fil-A they are closed on Sundays.

    Spicy deluxe chicken sandwich
    Brant S.

    I'm concerned with the size of the chicken. It seems very thin. I got the spicy deluxe chicken sandwich. The waffle fries are better than raising canes but the chicken sandwich doesn't have hardly any chicken in it. I was getting half sweet half unsweet tea. It's good as well. They just need to fix the size of the chicken. The staff was very friendly and efficient but unfortunately this is the third time it was this thin , not like before . I think I'm gonna have to go get my chicken sandwich other places.

    Candace F.

    After months of observing long lines we finally got to try this location. The Saturday night lines was a no line. We approached a line of servers ready to take our order. Our server was friendly and took the time to recommend some new dishes. She took my order and then asked if he needed my help. We ordered the chicken sandwich, fries and salad. We then waited in another area to listen for our names to be called. All the food came out pretty quickly. Food tastes the same as the mainland stores . Chicken sandwich was crispy. Waffles fries yummy. Cobb salad a favorite! There was actually ample seating in the area to enjoy your meal. I do not think our Saturday night trek was an everyday experience. However it was nice to avoid the crowds.

    Macandcheese

    Unfortunately,They forgot my bacon :( other than that, food is delicious as always. Very fast!

    Spicy Chicken Sandwich Meal
    Janey T.

    When I'm in the mood for a chicken sandwich, I always stop here! I highly recommend downloading the Chick-fil-A app since you can order online and save up points and collect points for rewards. Instead of standing in the long, crowded lines, you can order online and you'll get a notification when your order is ready for pick up. The staff has always been kind and friendly to me which I'm very grateful for since it can get really hectic in the food court. The food has always been amazing, hot, and fresh! At times such as peak lunch hour, the food court can get really crowded and there isn't much seats available. Sometimes it's nice to take your meal out and sit near the stage! I'm glad they brought Chick-fil-A here so us locals can enjoy it without having to take a trip to the mainland!

    Waffle fries small
    Amy Y.

    I was pretty excited when Hawaii is having Chick-fil-A. I wasn't planning on waiting for hours in the line when they opened. Waited a few months and finally it was time. Randomly passed by the food court and the line was short. So I quickly went to order. The line was quite confusing at first because the lanes were blocked off. Had to ask a worker where to order. Waffle fries small $3- small pieces all crumbly. Would prefer better pieces. Had their special sauce and it was good. Regular Chicken sandwich $6 - just chicken and pickle. The chicken was a bit soggy. Not very good. Quite disappointed with the food. I tried it before on the mainland and was much better. Overpriced also.

    The hot spot

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    3 years ago

    Ok great! Depending on which Chick you go to service is quicker! Love the chicken sandwich but the spicy nuggets is the bomb!

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    3 years ago

    Super fast. Place was packed but Maddox did a great job with the order and moving everyone through. Thanks.

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    3 years ago

    We always leave happy and coming back for more. Friendly staff, great food and quick service.

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    3 years ago

    When I got my order ,it was like sitting out awhile, the fries were stale, I prefer it to be still hot.

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    3 years ago

    Adonte had excellent customer service and brightened my day! Service was fast and friendly! Mahalo!

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    3 years ago

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    3 years ago

    Spicy deluxe is the best to get! Love the service and Jerilyn and Argel are very helpful with any questions we had about the menu.

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    2 years ago

    I ordered a chicken sandwich. I didn't realize you have to order sauce. None was asked if I wanted.

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    4 years ago

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    3 years ago

    Fast line and excellent service! Best chicken in all of Oahu!!! I absolutely will be back again.

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    4 years ago

    Their phone number doesn't work all I wanted to see is if they have The frosted strawberry lemonade

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    Page 5 of 7

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    Ask the Community - Chick-fil-A

    Does anyone know when the other locations on Oahu are opening?

    Makiki used to show an opening date in March according to the website but now I don't see any date. Not sure about Kapolei

    When will ordering be available on Door Dash? Very excited to order!!!

    It is currently available to order via Door Dash.

    Does anyone know if they're open normal hours on Christmas Eve?

    Yes

    Do they serve breakfast?

    Yes. Starts at 10 I believe

    Are there still lines?

    Yes, but it moves very quickly wait times are 15-20 minutes

    Will they open on sundays?

    No, Chick-fil-a is always closed on Sundays.

    What time do they open?

    The Ala Moana location opens at 10am.

    View All 8 Questions

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    Christine the manager is outstanding. From the moment my wife and I walked through the door she…read moregreeted us with the biggest smile. Her aloha is contagious, not only was she was a breath of fresh air, but she was handling everything, from the counter, running out food and making sure we were taken care of. Please reach out to her and thank her for her amazing work, my family and I will definitely be back because of her!!!! Christine the manager is outstanding. From the moment my wife and I walked through the door she greeted us with the biggest smile. Her aloha is contagious, not only was she was a breath of fresh air, but she was handling everything, from the counter, running out food and making sure we were taken care of. Please reach out to her and thank her for her amazing work, my family and I will definitely be back because of her!!!!

    Service 10/10 Food 10/10…read moreAmbiance 9/10 Aloha, I had a great experience dining here! The manager, Christine, was incredibly helpful from the moment we arrived. She made us feel genuinely welcomed, took great care of us throughout our meal, and was quick, attentive, and friendly the entire time. Her excellent service made an already enjoyable visit even better. The food was fantastic. The burger was flavorful, juicy, and cooked perfectly, while the fries were extra crispy with a delicious garlic flavor that really stood out. Since it's an open-air restaurant, it was a little warm dining at around 1:00 p.m., but that was the only minor downside. Overall, everything was lovely, and Christine's outstanding hospitality made the experience memorable. I would definitely come back!

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