Sadly we found a fly in our salad after having eaten 1/4 of it. Brought it back and was able to get a full refund, but was disturbing was that the manager made it sound like it was a common thing to happen. Very busy location with terrible seating. Definitely not worth the trouble imo sry read more

I get the hype, great customer service and the chicken isn't really greasy/oily at all. I think it might be a little too plain for local tastes. Cant wait for them to open in west Oahu! read more

Chick-fil-A - Fast Food Near Me - Honolulu, Hawaii

Ok great! Depending on which Chick you go to service is quicker! Love the chicken sandwich but the spicy nuggets is the bomb!

Born & raised here but all my family lives in Texas. So I grew up eating Chik Fil A all day everyday when I visited every summer. Having them here is a dream come true. No need to visit Texas anymore The staff is AMAZING. The managers are so professional and attentive. Food is always on point. Love they're still closed on Sundays and pray that never changes. Hope they open in Mililani one day. read more

Oh my goodness gracious, during my visit to Honolulu from Canada I tried Chick-fil-A for the first time! I was so impressed by the customer service at this establishment. Rachele and the other cashiers were so hospitable and friendly. I had a great experience here thanks to the star employees. If you come here, try the Chick-fil-A deluxe. IT WAS SPECTACULAR! Oh, and try the waffle fries. So good, I'm drooling while writing this just thinking about it. Make sure to get the frosted lemonade too, it tasted heavenly! 100/100 would recommend. read more

Super fast. Place was packed but Maddox did a great job with the order and moving everyone through. Thanks.

Chick-fil-a, brand spanking new to the island, has opened their first location on Oahu at the Ala Moana Food court. I love that they have a speedy line process in place, minimizing the wait time despite their popularity. Prices are comparable to the mainland, which I'm glad about because Hawaii is an easy victim to the "paradise tax" where we pay more than mainland prices. I'm used to eating chick-fil-a in the mainland, and having lived there for several years, I was excited to see it make its home on the island. While the flavors are just as I remember, the customer service is where it lacks. Being a new operation, I give room for errors but what's sad is that there are absolutely no compensations for the mistakes that they make. I suppose this is normal at regular fast food restaurants but Chick-fil-a is typically known for their above and beyond service. For example, there was an incident where my meal was missing the entire salad that I ordered and paid for. All the sandwiches and sides were there, but the salad was missing. We waiting for a long time to get someone's attention, and when we did, they gave us the wrong salad. We waited again for another worker to receive a salad with the wrong chicken topping and no dressing. So we had to go back again for a third time, which was extremely inconvenient. While we got our order fixed after several minutes, everyone else's sandwiches were cold, and there was nothing offered to us in compensation. There has been additional situations in which sauces were missing, wrong drinks were handed to us, etc. When we point out these mistakes, they usually just shrug and fix it; which is fine, but being used to their above- and -beyond customer service in the mainland and then not receiving it here makes it a bit of a bummer. read more

Overrated and the nuggets are like morsels . I'd rather go to Canes they have larger chicken strips. We ordered the meal deal which looked more like a kids meal . read more

The food was bananas b-a-n-a-n-a-s. Ono level 10! For real though. It was the quality of chicken itself; immaculate breading. Perfectly breaded. Warning: Those fries are hot! read more

Very fast service, the large staff are all very helpful and friendly, the manager is charming and kind (he let us in line even though they stopped accepting people but my local friend had never tried it before so he let us in. It gets crazy crowded because it's the only one around but I always love eating somewhere that's brand new and you know the kitchen is brand new as well. read more

Adonte was very helpful, happy and great overall! The efficiency was fantastic and the quality good. read more

So i went there today stood in the long line to try this wonderful chicken sandwich and sauce i hear nothing but great things about. Got the sandwich and drove over to my wife's work to deliver this lunch we have again heard great things about. Well, wouldn't you know it THE SAUCE WAS MISSING. The entire point of going to this place is for the sauce. Thank you, chick fil, a I appreciate even being asked multiple times by the order taker how many sauces I wanted. Stood in a ridiculous line for nothing. read more

Kurt was accommodating to our order. As our order was not being processed for past 10 ten minutes, I have decided to ask what was taking long. In which there might have been a miscommunication. read more

Efficient line system that doesn't overcrowd and makes ordering so easy! I didn't feel frantic given I know how crazy this place can get. Prior to coming I was worried the quality of my food would go down if it had been extremely busy and high traffic, but it was fine! The Chicken nuggets, waffle Fries and Mac and cheese were delicious! Got my order quick and easy! read more

Went to try out the food today. Last time I ate there was 30 years ago when I was stationed in Washington DC. I worked right next to a Chick-fil-A restaurant, and a remember the great chicken sandwiches and waffel fries they used to have. Well this is definitely not the Chick-fil-A that I use to go to several times a week back then. They have a pretty good set up to get lots of people through fast. With about 120 people waiting in line, they took our order and had our food ready in about 45 min. It was me and my daught along with several other high-school classmates. The chicken sandwiches were only slightly warm, the lettuce was all wilted and brown. The pickles were falling apart, and the one slice of tomatoe was so thin that it broke apart when I first picked up the sandwich. There was very little breading on the small cold, wilted, slab of chicken, and the bun was so soggy and wet that it would not even hold together. The waffle fries were cold and soggy, and no one would even eat them. It seems that when they took our order they made our food, but because it took over 20 minutes to get from the order takers to the pick up line, our food must have been sitting for that whole time on the counter in a bag waiting for us to get through the line to pick it up. Over all a very big let down, and no one wanted to eat the food. What a waste of $80.00. read more

The system they have going on?!?!! AMAZING. Every business needs to learn from chick-fil-a. Huge success!! Told myself that if the line is too long I'd just get out of line and try it out another time. Bc I get it, opening day? Can get hectic. But woweeee am I impress. Stood in line for only 25 min! Excellent customer service, everyone is so friendly. Spectacular sauce options. And they do not hold back on giving away their sauce packets.. I got like 20 lol Chicken nuggets were super juicy.. waffle fries? can't go wrong with it.. sunjoy and sweet tea soo gooooood. 10/10 recommend!! And hey I'm not really a chicken person.. I only like chicken in the form of chicken wings lol. But I love chick fil a!!! read more

We always leave happy and coming back for more. Friendly staff, great food and quick service.

Isaac was awesome and helpful.. it was my first time at chick-fil-a and he helped me out with picking my combos and choices.. definitely recommend coming to town for chick-fil-a. read more

Wow! The customer service was above and beyond. We ate in the food court, and even though our table was quite far away from chic-fil-a, there was a worker that walked around looking for their customers to give you more sauces, straws, and napkins! I was pleasantly surprised. No other restaurants have done that in the food court before. Another worker came by again to check on us. The wait wasn't long either, and the food came out quick too. (Went around 10:30am) read more

When I got my order ,it was like sitting out awhile, the fries were stale, I prefer it to be still hot.

Very disappointed! Ordered online so that by the time I walked over there, my food would be ready... usually they get it correct. NOT TODAY!!!! I went home with my Cobb salad only to find out they didn't pack my dressing!!! How you going to eat your salad without your favorite dressing?? That's the only reason why I buy from there because of the dressing!!! I was sooo disappointed! I called my dad who was close by to stop and get me dressing- and guess what they told him! You gotta bring it back!!! I'm at home mind you! I ain't about to go back with my sad salad plus I don't have time I had to be at work!!!! They told him he had to bring it back!!!!! Bring it back!!!! You gotta be kidding me! Just a big disappointment! Yah I could have brought it back at 6pm even tho I ordered it at 11! It tried calling but there's no physical person, left a message! Just disappointed at the service! Bring back my salad ‍ read more

Adonte's service was on point and the food as always was delicious, thanks! The busy line moved quickly and efficiently. We will definitely be back. read more

Adonte helped me and my family today he was awsome. Very attentive and made sure that we had everything we needed. As a Co-Owner at a mainland Chick-fil-A I'd want 20 Adonte's on my team. Keep up the good work!!! ​ read more

Adonte had excellent customer service and brightened my day! Service was fast and friendly! Mahalo!

Amazing gluten free options (gf bun, fries, and sauces) & great staff, and organized service line! Isaac was knowledgeable, friendly, and prompt entering in our orders! We will be returning! read more

Spicy deluxe is the best to get! Love the service and Jerilyn and Argel are very helpful with any questions we had about the menu.

I ordered a chicken sandwich. I didn't realize you have to order sauce. None was asked if I wanted.

I would honestly wait to come here until they get things down a little better. The wait in line actually wasn't too bad but I went close to closing time. They ran out of chic fil a sauce so the sandwich had no sauce on it at all, and they didn't give me the other 2 sides of sauces I ordered (which I didn't realize until I left, and there was no way I was getting back in line for sauce). The fries were disgustingly soggy and the chicken on the sandwich was meh. read more

Best chicken sandwich I've ever eaten top's McDonalds, Jack in the Box, Kentucky Fried Chicken. The line was long (30 minute wait) but it was worth the wait. The waffle fries were soft and yummy and the macaroni and cheese was simply the best I've ever tasted. Definitely will be back for more. read more

The service and people were friendly and efficient. But they didn't provide me with 8 nuggets and the ones that they did provide me with were like the scraps. Is anyone doing quality checks??? read more

Chick-fil-A - 8 piece nuggets? Someone can't count - Fast Food Near Me - Honolulu, Hawaii

Stood in a long line after work, after a long wait, got the orders. Workers do not smile at all. Went home and they didn't put the sauces in the bag, although it was on the order ticket. Without the sauce, it's just another fast food sandwich read more

Went on a Wednesday afternoon so it was not busy at all. Ordered through the mobile app to make things smoother for me. I ordered two chicken sandwich deluxe meals, medium Mac and cheese, and 8pc nuggets. I noticed when there's a lull in production, they have a lot of staff that just stands around chatting. When I received my order I was surprised that everything fit in one bag, but didn't really question it. I got home and checked the contents of the bag and realized they had forgotten both the sandwiches. I didn't want to drive back to Ala Moana so I called their location and left a message to get a refund for my items that were missed. Never got a response from anyone. I'm pretty disappointed that this was my first experience with the new Chick-Fil-A here because the mainland locations have always been superb. Im especially disappointed because I went at a time when they weren't slammed like on the weekends so there really shouldn't have been a reason the main pieces of my order got missed. Not sure if I will go again. Update: got a call back from one of their members and they are open to resolving the problem. I appreciate it so I'll go back again for a second try. read more

While of course the food was fast, fresh, and delicious, the customer service is the reason I will be coming back. From the innovative ordering experience, the knowledgeable and friendly staff, it was such an amazing dining experience all around. Don't let the long lines scare you, it's quick and totally worth it. It has long lines for a reason! I'll be back. Mahalo Chick-fil-a! read more

Was served by a friendly cashier - Adonte. Really took the time to explain the process since there were tons of people waiting for their order. It's in Ala Moana Shopping Center where it is always crowded. First time at this location and it was such a positive experience with service. read more

Chick-fil-A - Fast Food Near Me - Honolulu, Hawaii

The food was great, the service was awesome, and surrounds by a good environment! I loved the waffle fries, the grilled chicken sandwich, and most of all the frosted coffee. read more

Horrible , slow , etc..... Not reccomend this place at all. How come so many people are working and still you wait and wait read more

Fast line and excellent service! Best chicken in all of Oahu!!! I absolutely will be back again.

Hmmm was wondering what the hype was all about. Finally had an opportunity to eat at this new location at Ala Moana tonight with some exciting expectations. Well in my honest opinion, because of the mass amounts of people, I think preparing food prior to service and having it ready is one that lacked the idea of freshness and crisp. Their chicken deluxe sandwich has some good spice, the bun was soft but could have been toasted a little more. The pickle, lettuce, and tomatoes were fresh. The lemonade tasted like any other lemonade. The waffle fries lacked the crunch and crisp right from the fryer. I will say the staff was friendly and had a good demeanor. The lines were way too long for the "fast-food" concept. Lastly, the sauce was alright. But I may need to see how the other menu items measure up. Right now they get a 4/5 in my opinion as they are new and are doing their best to put out a good product. For a first timer, it was decent. But good on customer service. read more

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Again, I recently went to this location on Feb 1st the first time even though I've visited other Chick Fil-A locations in the mainland twice in the past 10yrs. No issues with the food/service in the mainland, however, this Ala Moana location, the guy who took my order wasn't helpful at all, didn't smile or anything! My Original Chicken sandwich ended up being SALTY & the fries were SOGGY! Couldn't even finish the meal..so disgusted! This is definitely the 1st & LAST time I ever go to a Hawaii Chick Fil-A location. Basically wasted $15 bucks for Chick Fil-th! Get your monies worth at Hawai'i Popeyes folks if you want better service & better sandwiches! read more

Their phone number doesn't work all I wanted to see is if they have The frosted strawberry lemonade