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    Chick-fil-A

    3.8 (257 reviews)
    Open 10:00 am - 8:00 pm
    Updated a few days ago

    Chick-fil-A Photos

    Business Info

    CHICK-FIL-A ATMOSPHERE

    What's the vibe?
    Dogs allowed
    Good for groups

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    Recommended Reviews - Chick-fil-A

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    Menu
    Lauren M.

    Never had Chick-fil-A yet, so it was exciting lol. VERY busy during lunch hour. You have to order at a table right in front of the main part of Chick-fil-A, which is crazy when it's super packed. It did taste like real chicken and the regular sauce, which tasted like sweet smokey mustard, went really well with the chicken. Will get it again compared to other chicken sandwiches there lol.

    Diet Coke 8oz, Chick-fil-A Sauce, Spicy Chicken Sandwich, Mac & Cheese
    Chanel A.

    With another new location opening up in Kapolei, it seems like Chick-fil-A restaurants are popping up everywhere around the island. The Ala Moana location can be found in the the Makai Market food court, coincidentally across a Raising Canes. I like this location more than the Beretania one because parking is easy to find and you can grab your order, find a seat in the large food court, and spend the rest of your afternoon window shopping. This location is always clean and well organized. The workers are friendly and keep the line moving fast. I ordered the Spicy Chicken Sandwich, which was piping hot with a little kick of spice, and the mac and cheese, which was gooey with a sharp baked cheddar crust. If you know you're going to be a returning customer, definitely download the app so you can rack up points for free dishes.

    Sign
    Skye R.

    Coming from Alaska this was an amazing experience to finally have Chick-fil-A again after many years of not. I was able to order right away, the employee was sweet. My food was ready within 10 minutes and it was absolutely delicious and handed to me with a smile. I will be back!

    Spicy Deluxe Sandwich
    Dan T.

    I love Chick-fil-A and have been to many locations in the mainland but this location is the worst I have ever experienced. It was busy but very unorganized! Order takers were not friendly and didn't direct where to wait. Expeditor was also very slow and unorganized. No manager was present to help with the flow. I will never return to this location!!!!! Please hire new managers or shut it down. It's a disgrace to your reputation.

    Menu
    Sach T.

    Went to the Ala Moana Food Court and finally got to try Chick-fil-A...yay! Found out that you need to go to the long counter with the registers to order your food. The registers are located by the seating area in front of where you pick up your order. There wasn't a line there so we weren't rushed and got help on what she needed from us. There were a lot of people waiting for their food but our wait wasn't that long. I ordered the "#1 Chick-fil-A Chicken sandwich meal" for my husband and "#1 Chick-fil-A Deluxe meal" for myself. The "meals" comes with the sandwich, waffle fries and a drink. The sandwich came with a big piece of chicken...it was very tasty and filling. Thought the waffle fries would be crispy but it was on the soggy side which I didn't care for. As for the sauce, there's 7 to choose from: - Chick-fil-A sauce - Polynesian - Honey Mustard - Garden Herb Ranch - Zesty Buffalo - Barbeque -Sweet & Spicy Sriracha We both ordered the Chick-fil-A sauce...they gave 2 each per order. We poured some in our sandwich and dipped our waffle fries...yum! We'll be back!

    These guys have the best desserts!! Brownies and cookies :)
    Haley N.

    No matter what Chick-fil-A we go to we know we will have a five-star experience! Not only is the food consistently delicious, but the employees are always well trained and enthusiastic and continually looking for ways to go above and beyond. Their customer service blows all other restaurant chains out of the water. Our go to order is chicken nuggets or a chicken sandwich... Good thing they have both of those! Despite this location not having chicken strips or seasonal shakes, it's still a five star location! Chick-fil-A is very well known for its efficiency without compromising its quality. They are extremely well known for their drive-through lines, however, this location is found within the mall which means there is no drive-through. And yet, the manager here has still been able to find a way to maintain that efficiency in the setting of high volume of customers in tight spaces. The food court here is very busy and still CFA has been able to create a system of taking orders while in line that has made the experience far from uncomfortable. And they continue to take mobile orders as well! Even when there are hordes of people clamoring for their chicken nuggets, we find ourselves only having to wait a maximum of 10 minutes. They also have the BEST rewards system of any restaurant in the game, if there is one app that you should download right now, it is the Chick-fil-A app. Lots of free food and treats to redeem for points and sometimes they'll even send you a free reward "Just Because". And that's basically the equivalent of getting a hug from your long lost grandmother, unexpected yet wonderf TIPS & TRICKS: * There is free parking in the Ala Moana shopping center and what's great about this mall is even if you are craving Chick-fil-A, but your spouse is craving something different, there are tons of other options! * Try mixing barbecue sauce with mayo and dipping your fries in it... as well as alternating dunking you nuggets in Polynesian sauce with Chick-fil-A sauce. It is what I call "the ultimate experience". * And don't forget to order yourself a few desserts, their brownies and cookies are seriously unreal! What's even better is if you bring them home and pop them in the microwave for about five seconds... level up.

    Pearl T.

    Not crazy about this Chick Fil A location. The chicken sandwich is soggy and lacking flavor compared to the chicken sandwich at the Makiki location. It also has the same issue where the sandwich is not hot but just less than warm. Service is good at this location too. The mac and cheese was alright. Tasted better than Popeyes mac and cheese.

    Kids' meal -was okay
    Scot U.

    A small sampling today (finally) ...it was okay... Never had it before, and although I wasn't hungry, since I had time and was in the area, what the heck. Finally had some Chick-FilA today! Just decided to get a kids' meal with fries. The nuggets taste almost like the Popeyes nuggets, and they look similar in taste and size. If you're a McD Nugget fan, then these nuggets may not hit the spot. The fries were pretty good and even better when dipped into the BBQ sauce. So just north of $8 in all ... more expensive than a 6 piece McD kids' happy meal, comes with a comparable toy, (but no apple slices). Soda refill is no extra charge :) Ordering is at a table away from the pickup counter (at least at this Ala Moana location). When your food is ready, they call your name. So yay, finally got to taste what the initial fuss was about when they first opened. I'll probably try one of the sandwiches or meals next time to get a hopefully more representative taste experience.

    Brian M.

    You get the full Chick-fil-A experience by waiting in line to get the shaka by an employee to place your order and pay then you wait until your name is called for your order. If you ordered by mobile app they have an area to pick up your order. There is plenty of seating in the food court or you can take your meal to go as it can be pretty packed there. The food is delicious as always with God's chicken. Remember if you have hunger pains and craving for some Chick-fil-A they are closed on Sundays.

    Spicy Chicken Sandwich.
    Anthony G.

    I ordered Chick-fil-A's spicy chicken sandwich & waffle potato fries and they're still great for the price. Their dips are the highlights. Dipping waffle potato fries and spicy chicken sandwich in the chick-fil-a sauce, so good.

    Candace F.

    After months of observing long lines we finally got to try this location. The Saturday night lines was a no line. We approached a line of servers ready to take our order. Our server was friendly and took the time to recommend some new dishes. She took my order and then asked if he needed my help. We ordered the chicken sandwich, fries and salad. We then waited in another area to listen for our names to be called. All the food came out pretty quickly. Food tastes the same as the mainland stores . Chicken sandwich was crispy. Waffles fries yummy. Cobb salad a favorite! There was actually ample seating in the area to enjoy your meal. I do not think our Saturday night trek was an everyday experience. However it was nice to avoid the crowds.

    Spicy deluxe chicken sandwich
    Brant S.

    I'm concerned with the size of the chicken. It seems very thin. I got the spicy deluxe chicken sandwich. The waffle fries are better than raising canes but the chicken sandwich doesn't have hardly any chicken in it. I was getting half sweet half unsweet tea. It's good as well. They just need to fix the size of the chicken. The staff was very friendly and efficient but unfortunately this is the third time it was this thin , not like before . I think I'm gonna have to go get my chicken sandwich other places.

    Waffle fries small
    Amy Y.

    I was pretty excited when Hawaii is having Chick-fil-A. I wasn't planning on waiting for hours in the line when they opened. Waited a few months and finally it was time. Randomly passed by the food court and the line was short. So I quickly went to order. The line was quite confusing at first because the lanes were blocked off. Had to ask a worker where to order. Waffle fries small $3- small pieces all crumbly. Would prefer better pieces. Had their special sauce and it was good. Regular Chicken sandwich $6 - just chicken and pickle. The chicken was a bit soggy. Not very good. Quite disappointed with the food. I tried it before on the mainland and was much better. Overpriced also.

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    Chick-fil-A Reviews in Other Languages

    Ask the Community - Chick-fil-A

    Does anyone know when the other locations on Oahu are opening?

    Makiki used to show an opening date in March according to the website but now I don't see any date. Not sure about Kapolei

    When will ordering be available on Door Dash? Very excited to order!!!

    It is currently available to order via Door Dash.

    Does anyone know if they're open normal hours on Christmas Eve?

    Yes

    Do they serve breakfast?

    Yes. Starts at 10 I believe

    Are there still lines?

    Yes, but it moves very quickly wait times are 15-20 minutes

    Will they open on sundays?

    No, Chick-fil-a is always closed on Sundays.

    What time do they open?

    The Ala Moana location opens at 10am.

    View All 8 Questions

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    Waikiki Chicken In Paradise

    4.6(18 reviews)
    1.7 miWaikiki

    Nothing against Waikiki Chicken in Paradise, but I'm not going to lie - I had no idea the mini food…read moretruck park they're located in even existed, let alone had them on my list of bookmarks. However, after having to abandon our original dinner plans, we were no less intrigued after randomly stumbling across this place. While they may not have been our first choice for dinner, coming here was far more appealing than eating fast food or at the nearby IHOP! Although seeing so many folks at this mini food truck park may have been what caught our attention, it was the boxes of fried chicken on nearly every table that swayed us to try Waikiki Chicken in Paradise in particular. After skimming the menu, it wasn't hard to see why they were such a popular choice - everything on it sounded great. Granted, that's not overly difficult when there are only eight items to choose from, but tough to argue with the likes of fried chicken loco moco, fried chicken curry rice, fried chicken sandwiches, chicken & croffle, and fish & chips! Since we saw how big the portion were and didn't want anything too heavy (read: sadly, no loco moco or Japanese curry), we opted to split a FRIED CHICKEN RICE PLATE ($16.95) which came with a Fried Chicken Cutlet over White Rice with Mac Salad & Green Salad. Funny enough, despite already having a sense of how much food they give, I was still surprised by the generous portion size. As for how it all tasted, this was great. The breading on the chicken reminded me of Popeye's (though, without the spice), the batter was crispy, and the chicken itself was rather moist. As for the sides, the mac salad was pretty good, but the salad was a little heavy on dressing. If there was one thing I could change about our order, I think I'd want to see how it would taste with a sauce or glaze. At the very least, I'd definitely go with a different dipping sauce, like their Pineapple Ginger, Lilikoi Mayo, or Guava BBQ, as the Honey Mustard we went with tasted a bit generic. Of course, we could've solved both problems if we had gone with the Fried Chicken Loco Moco or Fried Chicken Curry Rice instead! I guess I'll just have to wait until the next time I'm in Waikiki!

    We got the Fried Chicken Meal and it was pretty solid! the chicken was so crispy and wasn't dry at…read moreall! fries were great and the mac salad was solid. the service was good, they were super nice and patient. this place is tucked in with a couple other food trucks/stalls and it's in such a cute area! there's seats and tables outside and it feels lively especially at night! definitely a place to check out if you're craving a somewhat filling meal!

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    Fried chicken, fish, and taters

    E Chicken Ward

    E Chicken Ward

    4.4(34 reviews)
    0.8 miKaka'ako
    $$

    DO NOT ORDER HERE. They are currently closed even though their Uber Eats and DoorDash accounts show…read morethat they're accepting orders. I heard that they're closed for summer break, but I also heard that they're close permanently. Regardless, if you place an order on an app, good luck getting that refund! It took me over an hour chatting with different Uber Eats customer service, escalating the issue, and I finally received the refund days later because I refused to let it go. The food itself was just okay, but my husband was a fan. I didn't think the fried chicken was anything remarkable. If you want decent Korean fried chicken, go the little spot inside Paloma food court.

    I ordered the K-Crispy Chicken "Whole Pieces" and really got ripped off…read more Out of the 10 Piece box, only 3 pieces, 1 leg, 2 wings were complete pieces. They actually cut in half 5 pieces of the Chicken Backs and each 1/2 counted as a piece of overcooked chicken jerky! I also got a 1/3 of a breast section with bones and not even a 1/2 of a thigh. That totals my 10 pieces. More bones and excess crispy flour then consumable meat. NOBODY gives a Chicken back (or 1/2 a back)! Not Popeyes, not KFC or Zippy's who will remain my Favorite because I will only get ripped off the 1st time, never again. Additionally, they make you buy the sauce, the reason is due to no seasoning on the over floured bread...but it IS Crispy! The Chicken tenders were overcooked and REALLY Chewy around the edges. Just a LOT of breaded Crispy with no flavor, what "Chef" doesn't even use salt? Really, if you're going to risk testing this food, PAY for some sauce! I hope the Owner reads this and realizes that ripping people off by selling broken pieces that most Chef's throw away because they have so little meat on them, isn't going to keep him in business. The profit margin may be up while folks are trying it, spending their hard earn $$$'s, yet not coming back will be the ultimate demise of this business as many other have come and gone doing the exact same thing, not putting themselves in he patron's position. Ask yourself this: When was the last time you saw a bowl of whole chicken pieces and immediately grabbed one that was back bone chopped in half?

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    E Chicken Ward
    E Chicken Ward
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    Koala Moa - June 2025: Jumbo Plate.  Whole huli huli chicken, two scoop rice, and mac salad.  Was delicious.  $25

    Koala Moa

    3.9(96 reviews)
    2.9 miKalihi
    $$

    My favorite spot for chicken, ribs and salads is here at Koala Moa…read more When I am near by the area I like to make a stop to grab chicken, ribs plates for lunch or dinner. Koala Moa is located in Kalihi now, I remember they use to be on Nimitz when I visited Koala for the very first time, I remember seeing the chicken being cooked when I pass Nimitz, they cook the chix right next to the shop. They do sell out, depending how busy they get- best to call in to reserve, happen to me few times when they ran out of chicken, guess me going late in the afternoon is not a good idea. You can get the chicken, ribs, in a mini, combo, jumbo, or regular plate or as a side, either way you choose it all comes out the same. Depends on what type and amount of proteins you like. The sides are corn, salad, white or brown rice, and mac salads. Other ban chan available for purchase. The best value is the double combo plate, which comes with 1/2 chicken, 1 lb ribs and 5 sides for 35.99. - just cook your own pot of rice and get all sides of mac salad and salad. My favorite are the chicken and ribs combo, I must request to get the well done chicken ( burnt) note, * the chicken comes in whole, you have to request to chop up to pieces for $1. The chicken is hot, fresh, moist and has the right flavor and smoke. The ribs are my favorite, its tender and love the lemongrass flavor ( I just need a good fish sauce & cucumber salad when I eat this ribs) The salads are my favorites too, I love the dressing! Very tasty! When I am nearby Kalihi and want Huli Huli rotisserie style chicken this is a must stop for me and the lemon grass ribs will be a bonus. hehe. Koala Moa has been in the chicken, fundraising business for 30+ years, they do catering too.

    Came here only because nothing else was open during the hurricane. The pictures on Yelp looked…read moregood so why not? We got 2 large plates of the half chicken with rice, mac salad, and corn, plus 2 extra sides of the pickled bitter melon and kim chee. Chicken was just okay. For me it was lacking some flavor and wasn't cleaned well. The chicken smell was a little overwhelming, even with the bitter melon and kim chee to mask it. I don't think I'll be back.

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    Koala Moa - Order here!

    Order here!

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    Jollibee - 2pc chicken Joy + Palabok meal *12/8/24

    Jollibee

    3.1(385 reviews)
    2.4 miKalihi
    $$

    I had the spicy 3-piece Chickenjoy (bone-in) combo meal with the Jolly Spaghetti, mashed potatoes,…read moreand an all-you-can-drink Diet Coke. The chicken skin had a nice crunch to it and the meat was juicy (not super oily, but juicy.) The mashed potatoes and gravy weren't bad. They were not super fluffy but a little more on the dense side. (Nothing bad, just dense.) The gravy was somewhat runny with just the right amount of saltiness. The spaghetti was surprisingly good! It's been a few years since I've gone to a Jolly Bee and I had imagined the spaghetti to only be sweet and savory. It was actually pretty good! (Not in an Italian way though. It was a little spicy, which I loved! I wasn't expecting it to be spicy so it was a very pleasant surprise! It was a tad sweet...just the right amount! (There isn't a 3-piece combo on the menu, but the server was kind enough to accommodate my request for an extra piece of chicken.) It came with a container of gravy that made me wonder what it was for, immediately. Then I remembered all the commercials and YouTube videos where food reviewers either slathered their chicken with the gravy or they dunked it into the gravy. I was so hungry that I forgot for a few seconds that the gravy was for the chicken, thus I drank most of the gravy!! The dining area is constantly cleaned and draws a diverse crowd. Because it is at the beginning of downtown it does attract some homeless people as well. But, that's life in the big city, right? When I went to the restroom I found it amusing that a male Jollibee employee was changing his shirt. It seemed he was done for the day. Overall, it was a pleasant meal. There's not much to be said since this is comfort food, not gourmet food!

    5 stars for the food and cleanliness. 2 stars for the…read morecustomer service. I'm very disappointed with my experience. I placed an online order early in the morning for a 5:30 PM pickup. I arrived around 5:40 PM, but getting into the parking lot took longer than expected because of the very long drive-thru line and limited parking. Once inside, I waited about 5 minutes at the counter before anyone acknowledged me. I was the only customer waiting inside. I even stood near the online pickup area for a while, hoping someone would ask if I needed help, but several employees walked by without acknowledging me. Two cashiers looked in my direction multiple times but continued their conversation instead of checking whether I was waiting for an order. I finally interrupted to let them know I was there for an online pickup and gave them my name. Unfortunately, there seemed to be confusion about my order. One employee pointed to another, who then pointed back to the first employee while continuing to prepare food. No one was able to tell me whether my order was ready. Thankfully, an employee wearing a different colored shirt (a manager I'm assuming) noticed I hadn't been helped. She immediately apologized, asked for my name, checked on my order, and informed the kitchen that more chicken needed to be prepared. Shortly after, another manager also stepped in, apologized, and helped get everything together. I finally left with my order at 6:09 PM, nearly 40 minutes after my scheduled pickup time. The food was fresh, delicious, and the restaurant itself was clean, which is why I'm giving 5 stars for the food and cleanliness. However, this isn't the first time I've had to wait an unusually long time just to be acknowledged for an online pickup. In the past, my food has at least been ready once someone finally helped me. This visit was different because not only was I ignored, but my order also wasn't ready. I understand that restaurants are fast-paced environments and that unexpected staffing shortages can happen if someone calls out sick. However, there appeared to be plenty of staff working during my visit. My concern wasn't the number of employees--it was the lack of communication, urgency, and teamwork. I believe additional customer service and workflow training could help employees become more productive and ensure that customers, especially those picking up online orders, are acknowledged promptly. A simple greeting such as, "We'll be right with you," or "Let me check on your order," would have made a significant difference. Good communication goes a long way and leaves customers feeling valued, even during busy times.

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    Jollibee - Achievements along the wall inside.

    Achievements along the wall inside.

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