CFA is honestly my favorite restaurant, and I rarely ever have issues here. I placed my order through the app and asked if my fries could be made fresh. When I received them, some were fresh but most were not, so I went inside and kindly asked if they could be remade. The staff was very nice about it, even though they were clearly busy, which I appreciated. When I got my fries back, they were hot (which was great), but they were extremely salty... so much so that I couldn't eat them. I didn't want to bother the staff a second time, so I just gave them away. Other than that, the customer service was excellent, and both the drive-thru and inside service were quick and efficient. I'd just suggest a little more consistency with the fries, both in freshness and seasoning, because that small detail makes a big difference for customers, like me, who truly love CFA. read more

This Chick-fil-A is busy 24/6 (minus Sundays). My bf and I decided to dine in instead of going through the long drive thru to grab a bite to eat before watching the Red River Shootout UT game at Little Woodrow's Midtown. We appreciated the police officer who was directing traffic at the drive thru, parking lot, and pedestrians walking inside the restaurant. This location was nice and clean. There wasn't a line inside because everyone seemed to be at the drive thru. Each table had a fresh flower and greenery which was a nice touch. The motion activated trash bins are great! I love the touchless system cause I hate the dirty doors that you usually have to push open. My bf had been wanting to try the new honey pepper pimento chicken sandwich with spicy filet. I took a bite, and it was delicious. The sweetness from the honey, buttered bun, pimento, spicy filet and pickled jalapeño was a perfect blend of sweet, salty, savory, and spicy. The meal is $11.79 which is on the pricier end. I ordered the 5 ct nuggets kid's meal and used my points for a free side salad with avocado lime ranch dressing. I like to turn my salad into a chicken salad. Love the crispy bell peppers. Overall, this location on Shearn St. is solid. It stays busy especially because it's near populated places like the Target in the Heights and right off I-10. read more

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Before I became a psychiatric nurse, I was a classically trained chef. Although I still cook and cook well, I do love to eat at different places and go out to nice restaurants. I often work overtime a lot to fund my traveling and lifestyle so Before I head off to work I grab some fries and a cup of their delicious ice. I do love their frosted lemonade, the delicious mac and cheese, the plain chicken sandwich- keep pickles, their delicious chicken tenders- fresh and not greasy, and definitely the delicious chicken noodle soup with oyster crackers. That soup is so nice and tasty! Hot and packed with the grilled chicken, carrots, celery, onion, and noodles. That soup is good! I like their frosted lemonade but I especially love it when they add new flavors! They are all so good. They previously had the frosted pineapple dragonfruit which was very nice. Seems like they are offering a new pub chicken sandwich or something of the like. It looks like a huge sandwich and kind of off putting to me. The bun is a big pretzel bun with your choice of grilled or fried chicken, cheese and a sauce, lettuce and tomatoes. (The way I described it probably would make someone want to try it, lol) Im going to pass on the new sandwich. I actually don't like their new sandwiches. Like the one with the global of pimento cheese. No thanks! Now, they have a new flavor drink. It is cherry berry with Sprite, half tea, lemonade, or frosted. You absolutely have to know at this point that I tried it! You absolutely have to know that it is definitely delicious and refreshing! Great choice Chick Fil A! Keep the flavors coming but keep them cute! As for writing this positive review Chick Fil A, my pleasure........... get it ;) read more

4.5 - Fries. 4.7 - Sandwich. No pickles. 4.9 - Sandwich, spicy. No pickles. 5.0 - Sauce, BBQ. 4.1 - Frosted Lemonade. 4.0 - Milkshake, Strawberry. read more

I love Chick-Fil-A so much because I can always depend on them to treat employees well, to provide great service, and to correct their mistakes. At least I thought I could. On my lunch break, I placed a mobile order and picked up the food in the drive-thru. (I made sure to get strips for my Great Dane Luna who loves the chicken!) Sadly, when I got to my home office, I learned that I had not received the strips. I called as soon as I took a break from my calls. I was told that I had to return to the store within 30 days to get the strips or I had to go to the store for a refund. I explained the fact that I travel often and probably won't return to that specific location soon. I asked for an email address or a telephone number to inquire about having the points on my app credited. The person answering the phone asked me to call back. When I offered to hold, the call was disconnected. I had previously provided my name and the order number. My telephone number appears in the order. She could have reached out if she had made a mistake. Crickets over here... I was trying not to cancel CFA when they switched to these terrible fries, but maybe there's more wrong with CFA than I previously thought. read more

Chick-fil-A - Receipt - Fast Food Near Me - Houston, Texas

I go to this Chick-fil-A a 2-4 times a month as it's close to my office and I really enjoy CFA. At first I had no complaints, the service was good, although this location was super busy everyday, your wait times are never long, and it was still very organized nonetheless. Recently, after trying different locations, I've come to realize the quality of this one just isn't as good. The nuggets and sandwich always taste a little dry like they've been made and sat out for a while before it gets to you. I understand that due to the amount of customers this location gets that their quality of food takes a hit, but I'm hoping management can somehow change that. read more

They're starting to fuck up! Love repeating myself twice & I still get the wrong thing

Great location close to other stores like Target. Has a parking lot and 3 drive thru lanes. I enjoy their food anytime of the day. They are closed on Sundays and wish they are open but I respect their choice to stay closed. Service is always sweet, nice and quick. A little more upscale interior setting than a normal fast food place. read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

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I enjoyed the service at this Chick Fl a. I had the grilled sandwich for the first time and its now my favorite.

The chicken nuggs were good. I like the criss-cut fries they got. I don't believe they are open on Sundays. Service was quick, didn't have to wait long. We did end up eating there. The tables were clean, as was the entire place. I had a good experience here. read more

This sandwich tastes like the chicken grew up in a stable family with both parents. im very happy for that chicken, im sure it had a great life ahead of it before i decided to eat it. Thinking about this now is making me sad, im going to go grab one of your ice cream cones to cheer me up. The ice cream is dairy so that should even all this out. read more

This location has consistently had the FRESHEST chicken strips I've ever had, and I've been 5+ times the last 2 weeks. I quite like this location - fresh food, clean facilities, convenient, fast, friendly, easy parking. Employees go around the dine in customers asking if they'd like drink refills. No playground here. The dine in area has always had some people but it's never been crowded so far. Great place to get some freshly fried chicken and their Cobb salad is also incredible! read more

Free food in Houston, Texas! I had a notification on my phone for free food! The Breakfast Before Books Program encourages everyone to start their day off right with breakfast! The only thing is that the offer is redeemable only before 10:30am. Also, Chick-fil-A is closed on Sundays. Another obstacle was finding a nearby location. I drove to three Chick-fil-A restaurants in the downtown area and all three were nonexistent. Hmmm... I was determined to get a free breakfast, so, thank goodness that this location on Shearn Street was open. After parking easily, I walked up to the counter (because the drive-thru had a long line). I showed my QR code to the cashier and got my free Chicken Biscuit - no problem! Wow! This makes me want to return tomorrow! The REAL chicken was moist, tender, and seasoned well. The biscuit was soft and didn't fall apart. Yum! Too bad that the free offer is only redeemable once a week. Next week, the free food offer will be Spicy Chicken Biscuit... shucks! I'll pass on the spicy! read more

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Worst cashier her name is Mona this morning, first she was not standing at her post then was upset cause she was taking my order. I asked for a granola parfait with extra granola so she put mustard on my order and thought that was funny. I don't understand when I did nothing to her but this isn't funny. Customers please beware. read more

Chick-fil-A - I never said I wanted mustard with my parfait - Fast Food Near Me - Houston, Texas

Went to this location reading a ton of reviews about how horrible the food was and how rude the employees are and I was very shocked when i got to the place The workers were very nice and very quick to bring my food. everything in the bag was correct and tasted amazing. Definitely recommend read more

1. Service is always inconsistent everyone is grumpy strange for a Chick-fil-A 2. My waffle fries were cold 3. I asked for a pup cup the manager on duty told me they can't do it because it's a safety hazard ? Yet several other Chick-fil-A a in the area do this safety hazard ? The owner needs to step up and review the management . Just because you have a high volume store doesn't mean the service Chick-fil-A is known for should be less than .. if at all possible I would avoid this location. read more

Chick-fil-A - Fries - Fast Food Near Me - Houston, Texas

It's a lot of my mornings stop. I've noticed is a hit and missed with service, however they are showing an improvement. I was greeted at window by I believe (Arly), she was very nice and took the time to explained my order. She also spoke Spanish. read more

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Ordered 2 grilled chicken sandwiches and the chicken tasted off and was pinkish. I think it might have been undercooked so I didn't eat it. I can't believe how someone could make this mistake now these days!! Especially since it's chicken! Feel like the style of chicken has changed recently, I used to like the grilled chicken sandwiches, it has like fake burn marks on it now. read more

DO NOT ORDER FROM THIS LOCATION THROUGH UBER EATS !!!!! They have yet to properly fulfill any order i've placed there, every time they have left out my fucking sauces and even whole combos. It's fucking ridiculous, people pay extra to get it delivered for convienence and get fucked over because of lazy ass employees. Individual reviews aren't enough, I'm going to bot hundreds of accounts to shit on this location. Fuck you read more

While being pregnant it's hard for me to eat things I used to like . I can't even stand the majority of fried food and chicken being alone. But for some reason I can still manage to eat chick fil a and be fine. Today I ordered the breakfast chicken sandwich with tots and sweet tea. But when I opened it I found a piece of egg...and a green thing inside the tot. I kinda just broke off and inspected everything I ate from that point on. I don't know but it threw me off. I think imma lay off Chick-fil-A for awhile no matter how much I crave it. ‍ read more

Chick-fil-A - Hash Brown and egg ? - Fast Food Near Me - Houston, Texas

I liked Marcus' service, he was so sweet and checked up on our table a bunch. He had a smile on his face the whole time and was very kind.

10/21/2022 7:51pm call was made to the store spoke with a MOD named David or name starts with a D. Call lasted giver-take 3 minutes. Explained to the MOD that a piece of my order was missing, MOD stated the full order would be replaced completely free of charge. Arrived to CFA today, stated I had a replacement order and they didn't have my name on file, so the MOD on duty today 10/24 Vanessa 5:54:30 pm. Stated that she couldn't replace the entire meal because "it was too much food for her to replace" as I was promised by another colleague of hers you would expect what you were told. At the end of the day she replaced the one thing that was indeed missing from the oder but your management team shouldn't be promising customers free order replacements. Attached is the call when I called on 10/21/2022 read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

This chick fil a is always packed! They use to have drive up spots to pick up orders but got rid of it. Not sure when though. We always order through the app or drive thru. This time we ordered 4 meals & before driving off we checked and they forgot one sandwich which was totally ok. We were able to circle back through & let them know! They gave it to us & we were on our way. Love the reward points & friendly workers! read more

I am here, and they charged me for my food and then claimed to have canceled my order AFTER I ordered a macaroni and cheese side instead of just substituting it for a fruit cup. My bank doesn't work as fast as the transaction. So, I am left with no food, and they looked confused when I said that was all the money I had. In addition, why did the boy charge me for the fruit cup when I had already paid for it on the first transaction for the macaroni and cheese that they don't have. I HATE confusion. This shit is not that hard!!! Like at all!! Then the manager was a prick!! He was rude, and whatever the lady said he did. I showed them my account and where they overcharged me 3 times. All he said was wait for 3 to 5 business days. I paid for 3 orders that I did not receive anything for. I am SO disgusted. In addition, I have a cold. It's too early in the morning for this crap!! I am hungry now, really?? I have NEVER been to a Chick-fil-A where the people act like they are retarded, rude, and unprofessional. I should have gone with my first mind and drove onto the one on Main Street. They have more sense. The owners of the one on Shearn need to get rid of those people and start over. This is why they have such low rating. The manager never tried to compensate for THEIR incompetence! This makes ALL Chick-fil-A 's look bad. I will NOT be coming here again!!!! read more

Chick-fil-A - You can clearly see where they charged me for that salad and then again for something I didn't even ask for. I drove away with nothing. - Fast Food Near Me - Houston, Texas

This is the second time i come here and they forget the straw for my drinks i know is small but so is remembering to put them in the bag , the workers need better training i used to be an employee myself at a different location and remembering those small things was always a priority for the team leader . Some changes need to be made for sure read more

Chick-fil-A has a certain standard they've set for how you're treated when you go there. The employees at this location specifically are all incredibly rude. No complaints on the food solely on the employees not keeping the standards in place. read more

Located near Sawyer. Parking is a complete mess due to the line at this location. During peak hours, the drive through line is insane and the traffic at this intersection is always very chaotic. Service is fine and food quality is as expected. read more

I visited this location on a Friday around 13:30. I was very impressed by the efficiency of the line. At first, it looks like a hot mess but it does work and make since as long as someone is directing traffic. I feel like the chicken got smaller. Anyone else feel this way? Also, I ordered a large fry but the large fry container was not full. It looked like a medium. But if I ordered a medium would it have looked like a small? read more

Chick-fil-A - Chicken Sandwich and waffle fries - Fast Food Near Me - Houston, Texas

Chick-fil-A lives up to the hype, I guess. The customer service is great, but the prices are ridiculous. I would rather go to Whataburger or Chipotle for more food. But if price doesn't bother you, then go on ahead!! The chicken is seasoned, the biscuits are fluffy. Chick-fil-A has the best fast food breakfast. read more

Amazing customer service, all were so kind and quick with food delivery service. Warm and inviting staff

I live down the street from this location and I have a three year old. You'd think that would be a good combination but instead I am Charlie Brown and this location is Lucy. Tempting me to come back only to leave me absolutely enraged for like the 50th time. First the chance of getting your order correct is batting about .485. And if you don't cover every conceivable detail of the order like your prepping the space shuttle for launch can 100% percent count in the order being wrong. In our two years of misery we've experienced: - ordering a large amount of nuggets at the drive through. Paying. Going through the line. Sitting in the parking lot for 15 mins until someone came out to tell us that they can't sell us that many nuggets a through the drive. My favorite and most frequent is when I order a "meal" of nuggets for my son and then also order Mac and cheese only to get my bag and discover that they have substituted Mac &cheese for the fries. If I specifically order the meal and then I say I'd like to also order X it means both. That should be standard English. I shouldn't have to double and triple check every item in the bag. I don't know why I'm typing this because I'm a fool for ever returning to this location. Maybe my on public shaming will finally guide myself and others elsewhere. read more

Although this place stay super busy, their drive thru moves quickly with excellent customer service. This is my go to place for convenience. There is something for everyone. Location has officer to help direct traffic. Smooth sailing. Don't let the line scare you - it moves. read more

Chick-fil-A - Drive thru kinda day - Fast Food Near Me - Houston, Texas

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I wasn't expecting to see such low reviews for a Chick-fil-A, but it makes sense. The location does not hold up to the usual standards in customer service that you receive from other locations. It's a very busy one & they do move with urgency however, they have flaws in how guest should be treated when visiting. Especially if I've spent 10mins in line to support the business. For starters, the traffic cop (a woman) is rude as hell. I'm not sure if it's the heat outside or what but she is unnecessarily aggressive. She stands in the middle of the drive thru yellinging at people & that's not how I'd like to be greeted when first arriving anywhere. Secondly, I ordered my chicken sandwich (no pickles) then received a free one because it was my first mobile order (with pickles). I personally can not eat pickles. So I asked the manager if I could swap it for a sandwich without pickles. Since it's the same price. The manager wasn't tryna hear it, which is odd cause it's just pickles & I'm at Chick-fil-A. I kinda hold y'all to a different standard than i would a KFC per say, usually y'all very happy to ensure their customers are pleased with everything. I ended up giving them the sandwich back, saying "thank you" then leaving. I'm disappointed in this location & I'd rather go to the one on Kirby that's currently under construction & only offering waffle fry chips with meals. At least they are nicer. read more

I order here often and I will be stopping. The last few times I have gotten food here they forget all my sauces. Today I spent over $50 on food for myself and friends and when we got home there was not a single sauce in the bag. Not a single one. I carefully ordered and payed for extra sauce. What is chick-fil-a without the sauces??? I canceled my large corporate order for this upcoming week as well. Wildly inconsistent and no longer worth the trouble. read more

$13.74 for a chicken wrap is crazy! Chic fil a is taxing. Good service but parking is always crazy and with these price spikes won't be coming back for a while. Also last time they forgot my shake came back and they said I needed my receipt! read more

Let's start by saying who doesn't like this place? I'm not a huge fan of it, but I do eat it once a month, or less. You have to when you run out if options, I am in a virtual annual sales meeting at Home , watching and interacting from the comfort of home, the last thing I want to do is drive, so I order in for two , up sized it for more fries and drink , asked for specific sauce because every have different preferences, but to make it shorter , I get the food in a good time, but as I open my sealed bag I see the fries are half empty, and there was no sauce of any kind, and I don't keep anything like that at my place , just ketchup, my next option was to drive to a close location, but I couldn't because of my limited time, also that would defeat the purpose of paying a delivery fee. So in the end it was a bad lunch , it was like eating milk and cookies , without the milk if you get what I'm saying. Someone should look at their location and get it together, delivery and pick up to go is the new way, please get the orders properly packed. Disappointing!!! We expected more out of Chik Fil A. read more

Chick-fil-A - Large order of Fries, already half empty. - Fast Food Near Me - Houston, Texas

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I come to this location often during lunch. They put pickles on my sandwich, which I said no pickles. Cashier rung up order incorrectly. Called & spoke to mgmt. Was placed on hold twice, and it seemed like mgmt didn't believe me. Got a combo, but mgmt only wanted to replace the sandwich. Came by tonight, and the employee replaced my entire meal. read more

the culture of this place sucks. if you used to have a problem they would go above and beyond to fix. i brought my order back in after i thought i had gotten ripped off : $20 dollars for a soup sandwich and medium coke. 20 dollars!??? i asked them for a refund but they said they were not going to just because i felt ripped pff. they didnt even try to make it right. wow. i done with chik fila,. they also forgot condiments and stuff which was also a pain, but the bad service shicked me. its a sad say because chik fila used to really care about their guests, but not anymore. read more

So on top of this chik fil a redesign that's awful (less parking because they added a drive thru lane that isn't even used when busy at night despite it blocking the pass through for anyone not doing drive thru) I've now had missing items 3 times and stale nuggets twice in a row. This might be the worst chik fil a location in terms of quality and service that I have ever been to and pretty sad to see in such an ideally busy spot for the franchisee who I am sure makes a ton of money off customers. I hope they improve something soon because convenience of location is no longer enough for this place read more

Call me bias, but Chick-Fil-A has NEVER disappointed, especially this location. All of the employees make you feel welcomed and are truly so kind and helpful. I seriously need to know the mastermind behind their employee training because a lot of these major retailers and companies need to take notes! They always have a traffic control officer or person to assist with customers in the drive-thru and those entering the parking lot. I usually ordered their grilled nuggets and large fry w/ Chick-Fil-A sauce. I have yet to receive a bad order or the wrong items. Keep doing what you're doing Chick-Fil-A......keep doing what you're doing. read more

Chick-fil-A - Large waffle fry - Fast Food Near Me - Houston, Texas

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