Sadly this location never seems to exceed my expectations. Customer service and organization could improve. I visit CFA at least twice a week but always try to avoid this location due to something always going wrong. This is one of the many mistakes made. I got home and noticed it was a grilled deluxe instead of spicy. Drove all the way back and they just don't even seem to care about your time. It took them long to get me the correct food and they don't even bother to offer anything else to make up for their errors, a free drink perhaps? This isn't the first time I've had to drive back, I really need to stop coming here . LOL ! read more

Chick-fil-A - Ordered a Spicy Deluxe made it home with a grilled - Fast Food Near Me - Houston, Texas

I'm picking at the chicken tenders trying to find a piece that is Not Rubbery and under cooked. I should Have went to Cains... read more

Chick-fil-A - Chicken tenders - Fast Food Near Me - Houston, Texas

Im sure I'll be back. Two were on break so I had to wait . It cools tho . Nice music they were playing nice house music. Everything was clean. For a fast food spot I would have given 5 stars if I went to the restroom and got my order quick. Thank Team. read more

Chick-fil-A - Check Stand at Chipotle (Portuguese accent) - Fast Food Near Me - Houston, Texas

I love chick fil a it has always been my favorite place for its service and food ! I've come to this exact location all the time and today I've had worst service with the employee in the drive thru had the worst customer service and attitude read more

Stopped during my lunch break. Staff was very professional and attentive. Monday 02/02/2026 @ 1:30pm

Service here is not good as far as drive thru goes. My boyfriend visits almost everyday due to him working right up the street as it is very convenient for him to eat here. Every single visit he has had a drive thru personel rush him through his ordering process and it is not professional nor is it the history of customer service that chick fil a is known for providing. We have visited plenty other chick fil A's and they do not rush us during our ordering process. They take care of us, take their time, and always give us a great experience. Not this chick fil a. They rush you, they don't greet you, ask how you're doing before ordering, Nothing. read more

Hit or Miss Sometimes the food is great and delicious. Sometimes the food is absolute crap and inedible, which leaves you with a feeling of regret and disgust at having ate it. The food will appear to have been cooked in old oil and will be burned. It's unpleasant. And a waste of money. Why should I have to go back and return the food and ask for fresh food, that should have already been given in the first place. I will just stop going and go somewhere else. The convenience of a drive thru is not worth the crap food. But again, it's a hit or miss. You don't know when you will end up getting a bag of fresh food or a bag of crap. read more

Service is pretty terrible at this location. The girl taking the order seemed absolutely miserable and honestly just incompetent. The playground is filthy - even my kids didn't want to play in it. Food was good though which is what really matters I suppose read more

I've haven't had a bad experience at chik fil a in a while , they are normally very good about this. Today I got a vanilla iced coffee, it taste so bad. there is no vanilla, the coffee taste old I don't know if it is it just taste very off... I'm sure they make new coffee every day.. I don't know this was my last $5 so I'm salty lol read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

I love me some Chick-fil-A, and this one happens to be super close to me. Spicy chicken sandwich with brioche bun, lettuce, and extra pickles. Drizzle on some honey and Chick-fil-A sauce, and OMG is there some magic going on! They took away the curbside pickup recently, which is super annoying. This was my favorite method for picking up food. Protip: if you want your sandwich fresh, modify it. Otherwise you will get a prebagged sandwich. read more

This is trash from the night before left out they don't clean well the girl with the glasses is rude it's a good store just need more employees read more

Chick-fil-A - Dr Pepper - Fast Food Near Me - Houston, Texas

I live nearby this Chick-fil-A and every time I go there's something wrong w either the service or the food most times both.

I rarely give less than four stars but I'm telling you right now this is ridiculous. It's Chick-fil-A... Isn't there a standard of perceived politeness and quality? THIS IS THE SMALLEST FULL SIZED SALAD! Are the salads half the size now? My entire order was meh~ our waffle fries were cold and soggy and for the same price. The service level was mediocre - at very best and the only thing they did that was standard was say "my pleasure". What's going on? No really, What is going on? Chick-fil-A?? The food isn't the fault of the cashier, so I'll address the real reason for the three stars....Drive thru staff, please find new jobs if you don't like working in fast food. There are places where you don't have to speak to people - I'm sure they are hiring right now. #SadFace read more

You need to fix the whole area where you drive. For an employee to stand outside telling people where to go in 100 degree heat is very disturbing he shouldn't be outside you know you have a problem fix it. I was going for drive up couldn't find it was told to go through another business to get to it. Then to come out of parking is a nightmare had to go toward the arrow pointing a different way. It's way too small too tight no signs no directions. Get that man out of the heat. Food was the only thing good. read more

I ordered and paid for a large fry and received a half filled medium. I've had under filled fries at a few locations recently. The rest of my order was just fine. Not too busy and received my food quickly. Staff was very friendly. read more

Coming to this location IS A NIGHTMARE! It's so crazy to believe someone is hiring these careless kids to work at a chik fil a. The customer service is bad enough to throw a wrench in your day: I truly don't understand how no one is doing something about this. read more

I will no longer go to this location. Service is always slow, and my order is wrong most every time. They just can't figure out how to improve the quality of service. read more

The service could not be slower i order online and sat in lime for 15 min and when i got to the window they still trynna make me wait extra time like whats the point of ordering ahead if i still have to wait longer than people that just made it here and my order had nothing special i worked at chick fil a before this is nothing than poor management , i hope u change your day time manager she is a hispanic girl that made no attempt to solve the issue she just handed it to a team member like do your job read more

Today was my first day trying the Yogurt. I must tell u the quality is very poor. For this company to be so successful it's shocking that u could not find a better product. U are charging 495. For Yougurt that taste like the cheapes in grocery store 99 cents and the fruit is real bitter so that adds to terrible experience. I need a Refund. Love everything else but this was a shocker... read more

Usually I love Chick-fil-A but today they were very rude. The manager name, Sandra Key or whatever her name is was making rude remarks when I wanted my order changed .. she was talking to staff, but I caught it ....i normally get my soup from another location, I was closer to this location so decided to go even though I normally don't like this location because it's full of younger people and they usually have a little bit of a attitude.. I told them how I normally get my soup and how they usually fill it up (not overflowing, but it's a full large cup )when you get a large they fill the soup to the middle after I already had to pay twice because the person who took my order got the size wrong but she said since they are a franchise that's how they do it.. Which, even though a company is a franchise, they still have to follow certain rules she only offered to refund me my money, or take the soup as it is basically a F_u read more

Chick-fil-A - Chicken Tortilla Soup - Fast Food Near Me - Houston, Texas

The food was regular chic fil la, but the fries could've used a tad more salt. I wasn't waiting too long once my food arrived.

This is by far the friendliest Chick-fil-A I have ever been in. It wasn't just one employee, but multiple that went above and beyond for several customers. I don't usually eat inside so I'm not sure if other locations have some walk around and ask if you'd like fresh cracked pepper on your salads. I would skip the drive thru as it seems to have a constant line of people coming. Save your time and just pick up your food inside. My food came out very fast. I've already never tried their brownie and it was rich in a good way. The portion wasn't huge but it's all you need with how rich it was. The only downside was my fries were a little under done so they were soggy. read more

Usually chic fil a good experience but not ever at this location . They will get your meal wrong . And they take forever. . This has happened multiple times here . When you go and tell them hey I'm missing something. They don't care . No apologies . Nothing . Just avoid this location at all costs. Try silber location, it's about 10x better read more

Wow. This location is a total fail. Awful service. Slowest drive through in CFA history. Total rip off for what you get, such a shame. Initially ordered for drive thru, but after sitting there and it not moving at all, parking lot backing up onto the street, I decided to just go inside to get my order. It wasn't any better. The employees were nice enough, but let's be honest x you pay a premium for CFA because it's supposed to be fast, efficient, and consistent. This location is none of the above. I suppose as long as the owner is making their money it doesn't matter to them. read more

They are beginning to let anybody work here!! Not okay with quality, preparation AND handling of food. Ordered an ice cream cone and was asked to pull forward by a man wearing a wig. Then proceeded to bring forth my cone with hands all over my icecream! read more

They had a guy working behind the counter with a full on blonde Rapunzel wig on. Smh i thought you guys were against that stuff. Dont start with that bs. Didnt even have a hairnet looool . read more

Worst customer service in any location I've been to, bunch of lazy and careless employees, I hope the owner of this location takes these comments into consideration and think about new employees. I waited more than 15 minutes to get my small order and then I go home and my sons fries are missing! It read more

This one of the most awkwardly laid out Chick-fil-As . Don't recommend the "mobile thru" , it is not marked/clearly defined and is an absolute nightmare. read more

Waited in curbside for 40 minutes to later find out that food was under a warmer inside. Besides that the ones that ate inside waited for 25 minutes. Large fry was missing, when brought to management a fry was replaced with 8 fries although they were medium size fries it wasn't equivalent to a large order. Last but not least, couldn't even put trash up because the trash was full and wouldn't open. First bad experience with any chick fil a. Thumbs down! All the customers checking watches because it was taking so long. Now have to wait 3-5 days for refund. read more

Usually I order a sandwich but yesterday I had ordered a spicy chicken wrap and I regret it! For $11 plus tax I didn't have barely any meat in my wrap! I unwrapped it to add my condiments , Like give me my whole chicken patty but y'all wanna chop up the meat to damn near nothing. All I taste was lettuce and tortilla smh never again. read more

This isn't one of the better Chick-fil-a's. I ordered breakfast on Jan 30, got to work, immediately put it in the fridge at about 9a. I retrieved it on Jan 31 at 2p... and there's a science project growing. I consistently have bad experiences with this location. AND the lemonade is always terrible. read more

Chick-fil-A - molded parfait. - Fast Food Near Me - Houston, Texas

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Honestly yall... How can anyone give a chick-fil-a a bad rating when you know very well you will be back here for some more of their delicious food and killer customer service. Lets stop kidding ourselves and just accept the fact that a even if a manager comes out and slaps your grandma.. You'll still come back for their spicy chicken sandwich... So let's get in our cars before Sunday hits... Get some waffle fries with Polynesian sauce and that crack honey bbq sauce that all of yall can drink.. Take a sip of their lemonade and get on with our lives. read more

Chick-fil-A - I came in... I conquered - Fast Food Near Me - Houston, Texas

The drive-thru staff that took my order was not warm and friendly. The window staff was nice enough, but the team goofed and joked around while going back and forth between stating they did not have an item I ordered then did. The soup I ordered came with broth and 2 pieces of chicken. This is my meal for the day until later tonight when I return home. Very unsatisfied with this location and will not be back. read more

Not sure what's with this location, but the lines (2 drive thrus & mobile) were backed up for a long time. This is often. I went inside & attempted to place an order but they were out of muffins. It's breakfast time before 9 am, not sure how they're out of them. read more

I get that everyone is fighting inflation, but I'm already paying more the meal. This is outright RIDICULOUS!! This is a large waffle fry, I have had ONE, and only ONE out of this box. It's not even 3/4 full. This has become a reoccurring pattern at this particular Chic-fil-A!! Don't be so CHEAP! read more

Chick-fil-A - Large fries, not even a full container. - Fast Food Near Me - Houston, Texas

This place has gone down so bad in the past few months the workers are rude and unpleasant, and never came to a Chick-fil-A where the workers were unprofessional. I ordered a three-piece tender with fries, the chicken it seem uncooked thank goodness when I took a bite out of it and it was soggy and I just stopped eating, they weren't crispy at all and a bit undercooked. I used to always go here. I would never go back again. read more

Chick-fil-A - Chicken tenders - Fast Food Near Me - Houston, Texas

5 stars for the food, -2 for their memory. Don't get me wrong, I for one think that the chickfila chain of restaurants are by far one of the best fast foods you can get, also quite healthy too. Service is usually outstanding and their memory for remembering orders are exceptional. But as for this location, it seems like everyone either has memory loss or unable to actually hear the customers orders. I ordered a chicken salad with NO bleu cheese and a side of avocado lime dressing. I ended up with EXTRA bleu cheese with a side of APPLE cider vinaigrette. Since when did avocado and apple cider sounded the same? The bleu cheese is enormously excessive. I guess I shouldve stuck to an order they can remember: I'll take a number 1 meal. read more

Chick-fil-A - Excessive bleu cheese, yes I had to use my hands and chopsticks to pick them out - Fast Food Near Me - Houston, Texas

I'm giving it a 2 because the location is close to my house. Otherwise the other location by sams club near the galleria is better. The food here just doesn't taste as good. And they mess up orders. For instance, today I ordered a 8 count nugget meal. Got home and opened my nugget box and found 5 nuggets. 5 nuggets isn't even on the menu. It's 6-8-12. Careless... They need more quality control and better training. But what do you expect, it's fast food. read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

Food is always missing an item/ never get the sauce you ask for. Staff needs better training. Or more caring about the customer service not how they feel at work and don't wanna give away 1 extra sauce packet. This place became real stingy, doesn't check their quality of meat/soda/ salads. Needs new management ASAP whoever runs this fucking it up I spend 50$-80$ on average per order with multiple entrees and they expect 1 chik fil a sauce to cover multiple meals F.O.H with that BS read more

Who hasn't been to a Chick-fil-A at this point? I won't go through everything Chick-fil-A has to offer but I will touch on how this location differs from others. It's located right next to Krispy Kreme if you want to do a chicken sandwich and hot donut one-two punch. I visited on a Tuesday to take advantage of a promotion they have going on with the Houston Rockets. If you attend a Rockets game, and their opponent misses two consecutive free throws in the fourth quarter, then you can get a free chicken sandwich at Chick-fil-A the next day. What a great idea! Sure enough, the Jazz missed two consecutive free throws in the fourth and the crowd went wild. One thing I didn't like is that they gave me my sandwich like 30 seconds after I ordered. That's not fresh. That means my sandwich had been sitting under a heat lamp for who knows how long. I expect better from Chick-fil-A. Other than that, friendly service which is the hallmark of Chick-fil-A. read more