I love Chick-fil-A. It's my go to fast food place and I usually go there on road trips because it's fast, cheap and never disappoints. This one held up the legacy. I got chicken nuggets, waffle fries and the peppermint milkshake. The drive thru was fast and the workers the standard chick-fil-a friendly! read more

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Mobile order, no mobile lane, deduct one star, no sauce in bag, and not asked, deduct one star, order was wrong. Says "No Chedder Cheese" on box, ordered pepper jack, so deduct a third star. So it's 2 only cause I was hungry..., read more

The good was great service and little wait time. The bad however is I came home, took a shower, and opened my bag to find... A box cutter placed gently stop my sandwich box. I inspected the sandwich and it didn't seem violated but a box cutter in the bag is wild. Edit: Improving this to 5 stars. Spoke with Gunner and he apologized profusely. He agreed to redo my order and let me know it was on the house. Absolutely astounding customer service and nothing short of what I would expect from Chick Fil A. Will be going by again tonight. read more

Chick-fil-A - Box cutter. - Fast Food Near Me - Jackson, Tennessee

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I just wanted to leave a positive review for the amazing staff at this Chick-fil-A. First of all, this is one heck of an efficient operation at noon today. Tons of people inside and in the drive through. Despite that, we must have ordered and received our food within 5 minutes or less. After we were done eating, my son really enjoyed the giant outside playground with the other kids. When we were leaving, my son (5yo) dropped his frozen lemonade outside on the walkway. Obviously he was really bummed. One of the black shirt staff came out to my surprise and offered to replace his drink. I told her not a big deal since it was more than half way done. She insisted it would be no problem and I agreed. In the time it took me to grab a napkin she was already handing my son a new drink, which made his day!!!! Really thankful for the amazing team at this location today! read more

This chic fil a was really busy. They did a wonderful job of funneling traffic. The man who took our order walked with us as he talked so that the line kept moving. He was very friendly and good at what he does. We didn't have to sit and wait for our food. It was ready when we got to the end of the line and we were back on the highway. The food was fresh, hot, and tasty. read more

We have stopped here several times traveling through Jackson. I will never go back to this location. The ability to manage orders is not existent. We waited almost 30 minutes for two sandwiches after time spent waiting in line to order. That's not fast food when you are on a road trip. It was clear when curbside, door dash and countless orders came out but no one standing in the restaurant got an order that they don't care about the people who come inside. Done with this location! read more

Chick fila mostly has nice workers , but the drive through people at this location were exceptionally nice ... the food pick up was alittle slow , we had to pull up and wait . But they had napkins , plenty of sauce , and food was hot . This was a good chick fila . read more

I like the place, it's unfortunate that when you wait in line after getting inside the store before 10:30 and have to wait over 10 minutes in line and they tell you that you can't order breakfast, which is what I came in for. I like the breakfast better than they're daytime menu. That was disappointing. read more

I only gave 1 star! WORTHLESS! This is giving them too much credit! I usually place a 400$ plus order with them for a monthly safety meeting! Well this time they changes my account, and now don't recognize my email address, or my phone number, but they still have my credit card information right there! So, I find it very odd, that they want me to log out of my account, and sacrifice my 30000 pts, and open a new account! Sorry Chick-fil-a of Jackson Tn! Your not worth our business any longer! read more

This ChikFilA is in a very busy spot, just off I40. As usual for this restaurant, the staff were friendly and helpful and the food was hot and fresh. We got all of our requested sauces, enjoyed the perfectly salted waffle fries, and sipped sweet lemonade with our chicken sandwiches. With mobile ordering, the food and drinks were out in about five minutes. Highly recommend! read more

The food and service is great and all but the real reason I come is for that snack Andreas.

Really, the service is good and I have no problem with that. The employees are nice and I know a handful of them and they know me by name. But the reason why I give 4 start instead of 5, chick Fil a doesn't ever give me a tray. I don't like eating my food on the table and that is just a little unsanitary. Please, give us trays If we ask for dine in. I'd like to maybe know the reason why about that? I'm a pretty frequent customer, so I'd like a response maybe. Besides that, everything else is fine. Very fast chick Fil a. I would definitely recommend going here. Joshua Guziak. read more

Wow! This is the first out-of-California Chick-fill-A we've been to and it's totally a lot bigger than what we have in CA. Great service, great food. read more

Love this spot! Food is always fresh, service is friendly, and definitely always busy but it only makes you wanna go there more!! The drive thru line is always unbelievable, but you can still easily find spots inside! Good stuff! :) read more

We stopped here to eat on our way to Memphis. The food was good and fast. I ate a Chick-Fil-A sandwich with waffle fries and a large Coke. The food was really good and I was really hungry. We are used to the other time zone so lunch was later than usual but really good! read more

We've been working on a massive solar project close to Jackson for about 10 days. I've come through the drive through every morning for spicy biscuits with pickles, because of Kelsie (orangish red hair ~ 5'6) She's been the one to greet me all but one time and she has remembered my name, my order, where I'm from (San Diego) etc. this would be remarkable customer service at a normal sit down restaurant but in my opinion, it is absolutely phenomenal for fast food. Give her the keys to a store as soon as possible. Spending some time eating your food (which is also better than it is in SD) and enjoying her customer service has truly been my pleasure. read more

Easy off exit 80b I 40. Fast service and your usual chic fil food. This was a good stop for a late lunch. Ordering a spicy chicken sandwich meal. Be sure that you are using the app to earn rewards points. read more

Clerk dropped ice cream on the ground and asked me if I wanted a new one instead of apologizing and saying he'd get a new one. Didn't have straw in bag. When other clerk buzzed someone, no one answered her. One Employee would be extremely rude to me for no reason just because of my name. Had to change my name because he was rude to me. Fries are never fresh. read more

It amazes me how busy they are and how fast I get my food. My order is always correct and always delicious plus I leave feeling like they appreciate my business. I hardly ever go to another fast food place anymore because service has gotten so bad and usually there is something wrong with my order every time. read more

My coworkers and I often stop here when we are in town for work. The staff is always courteous and friendly. Today, Justin was very nice. Food is always fresh and hot. I definitely love this location. Great place for lunch. read more

This is an awesome fast food restaurant!!! Not only are they fast even when the cars are wrapped around the block. The food tastes so good you decide to get in that long line but you get through quicker than you would if you were at McDonalds and they had two cars. Our order is always right and that's awesome too! We love this place also because the workers genuinely care about you and America!!! read more

Over rated , over priced , too busy , no parking spot ,bad intersection, kids working , bad driveway

Always a top of the line restaurant. The location was very neat and clean. The food was made fresh and tasted great. The customer service was top notch. The staff is always friendly and accommodating at Chick-Fil-A. read more

I love dining here! The food is delicious, as always, and the staff does an amazing job of taking care of their customers. I even saw the owner spending time with some of the regulars! What an awesome company and GREAT location! read more

Exceedingly hi-volume of traffic handled exceptionally well by a crew of highly trained staff. Always perfect. CFA or the Jackson, Tn. city MUST reconfigure the site to better handle the massive number of customers. Both lanes backed up into the street a majority of the time. Still has faster service than most fast food places. read more

This particular Chick-Fil-A has yet to disappoint me. They are ALWAYS on their "A" game. Usually get in and out of there in a timely manner especially during Peak Business hours!! Way to go guys!! Keep up the great work! read more

The staff here are almost all female and each one of them are super sweet. I saw an old lady get up to leave and she was saying goodbye to one of the girls and the girl gave her a hug. That was nice to see. read more

An easy go-to after checking into the hotel and getting settled in. Jackson Chick-fil-A was as good as any other. The traffic jam at Vann dr was crazy today. read more

Their food is delicious it's just every time I go there I ALWAYS ask for polensian sauce but they never give it to us. Great service they just always forget the sauce. read more

Stopped here on the road. We chose here in large part because of playground but it was one big contraption that offered nothing for a child under 3. Food was good as always. read more

Waited 20 min for my breakfast, and they forgot the jam for the only thing I ordered. The employees were nice, just not worth it.

Never ever a bad experiance. Amazing food, great people, wonderful atmosphere. You can't go wrong here. Even a cute play area for kids.

The service and food are great. The lunchtime crowd is obviously busy, and the parking lot is really full, but they have people outside helping it flow smoothly. read more

Rarely had a less than perfect experience here! Use the mobile ordering feature it's so easy and saves so much time!

The image of efficiency. The Vann drive chick-fil-a is nothing short of excellence, all employees will go out of their way to get everything to you as ordered, and in a timely manner. Their food consistently tastes amazing. This has to be the most reliably shockingly good restaurant I have ever gone to, thank you to everyone working there for making me want to come back every time. read more

I love their food, always hot and fresh,A really good place to eat and let the kids hang out.The prices are unbelievable just like the chicken sandwich. read more

I hate that this is so far off from the highway...I like to be in-and-out in less than 10 minutes, but it is Chick-fil-A and the only "fast food" I'll eat...especially on the road. But I guess there is nothing they can really do about it...and it is the only Chick-fil-A between here and Nashville...aka the only place I can eat... read more

I couldn't believe how long it took me to get my food. I also ordered a large coffee separately and it took over 10 minutes to be ready. Lack of understanding and follow through exemplified my entire experience. I should honestly have gotten my meal for free. read more

Staff gets an A++. "My pleasure" is how they answer everything. I personally their breakfast! Chicken biscuit and their tater tots are to die for. read more

I hope this location was having an off night because chic fil a is my all time fave place to eat. Noticed before I left the drive thru that it was the wrong drink so they fixed it but I got half a cup. I think she got upset she had to replace the drink because the drive thru was busy. When I got back to my hotel, I found out I had the wrong order completely, it was a kids meal. :(. So now, I'm sitting in my hotel room hungry and thirsty!! read more