Over time, restaurant quality has seen a decline. I often began getting lukewarm food as opposed to warm food. To add on, in my opinion, staff became less enthusiastic over the years. read more

Stopped by 1/20/2026 ordered two grilled chicken with bacon and cheese meals. Both were cold and fries were soggy. This was a good place to eat but last three times meals were very disappointing, will not be returning. read more

One of the best Chick-fil-A's I've ever been to service is amazing. Everyone is so kind. Food is immaculate. Every time my fries are always fresh and I absolutely love this location. !! read more

Friendly service and great food. We have visited this location many times, never disappointed. read more

Chick-fil-A - Spicy Chicken Sandwich & Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Kerrville, Texas

This chick fil a in kerrville Texas is really good although I don't eat it very often, I still enjoy chick fil a

Slow service!! They need corporate training! Quality of food is different! It's a weekend and only one drive up window open? Holiday read more

Always great service and the food is delicious. Love the app too. Makes ordering and pickup so easy. read more

COVID Experience OMG. I have never experienced a slow chickfila before. This one however I could have eaten a three course meal at a restaurant and still been done sooner. Then the staff was not wearing gloves. Wow!!! read more

Goodness, this location does need some training for time management. 25 minutes in the drive thru during lunch. Super long and not up to franchise standards for facilitation of food delivery. Won't be back. read more

When I get a craving for God's chicken I am so thankful this is near! They have gotten much faster and have always been generous with my sauces! They are friendly of course and always been looking pretty clean! I also appreciate their beautiful nativity scene this year ! read more

Chick-fil-A - How cute are their Christmas decorations? - Fast Food Near Me - Kerrville, Texas

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Food and service is alright but the interior is the dirtiest chick-fil-a I have ever had the pleasure of visiting.

If you have an extra 20 minutes to spare, hit up the drive-thru. That would be a quick one, so count yourself lucky if you make it in less time. They plant tall bushes and have bug curbs so you can't jump out of the drive thru line. Just don't go here unless you want to get angry for a moment read more

Chick-fil-A - 20 minutes to go 4 car lengths - Fast Food Near Me - Kerrville, Texas

I'm only giving it a 2 star rating considering the food was okay. I ordered quite a few meals, so logically you would think you would have several bags. However I was wrong, when I grabbed my bag, I realized this establishment loves a good game of Jenga. All my 5 meals, including the fries and extras I got were shoved in one bag. I was quite disappointed when I realized I couldn't even find my delectable sweets I had acquired. It was like they wanted me to play a game of maze to get to my sweet treat. Nevertheless if you like a good game of Jenga I say go for it. read more

Ozzy went above and beyond for me to make my order right. I had to pull over and write the man a review. He seemed to really like his job and he happily helped me out read more

I got lunch via the curbside service on the Chick fil A app recently and it was easy, super fast, the staff member was very nice and the food was great. They run a tight ship here - even though it is a very busy place this location has always been super fast and friendly with good food. read more

What can you say about a Chick-fil-A other than outstanding? I don't think I've ever had a less than positive experience during a visit at any location.... read more

John, the cashier, took our order as if we shot his dog. He was the anti-poster boy for the over the top happy employees the company sells in it's commercials. Food was hot but suffering from an apparent pickle shortage. Sorry we bothered the staff. read more

One of the slowest CFA in all the state I believe. Couple that with the astronomical prices and I'm out!

This is the WORST Chick-fil-A I have ever been to! The bun was stale, the chicken was so over cooked and dry, the fries were cold and the lemonade had zero sugar in it..just water and huge chunks of lemon. Oooh and my "peach" milkshake was just a vanilla milkshake..did not taste any peach. I know for a fact corporate chick fil would be embarrassed of this location. I honestly am going to call them, it was that bad!! Save you time and money and and do not go here!! read more

I have always been a huge fan but today may have changed my mind. I got the nuggets today and although they looked good, they tastes and smelted burnt. It was very unappetizing, and had to throw them away. read more

Food is good. But the staff take no COVID precautions. They don't wear masks and if you go at lunch, when they take your order at your car, they practically stick their maskless faces in your car. read more

Always fast, always friendly staff, consistent quality and taste. Great value for your money. Well oiled machine. I will always be a consumer if all the above remain the same. I Love Chick fli A. read more

We came through Kerrville on a road trip and went out of our way to stop at CFA because they're usually clean and consistent. This place has mask orders in place yet none of the staff were wearing masks appropriately, if at all (it doesn't help anyone to wear it around your chin, folks). I was disappointed but what sealed the deal was seeing the display of employee snacks/cups along the wall where you order. Starbucks, yetis, wrappers, etc. lined the wall and someone even came over and took a sip from her drink while I was standing there. The manager didn't seem to care that his employees weren't masked and there was food trash next to an ordering station. I know this is "small town" but sorry, you lost my business on these. read more

Everyone here is always so polite and helpful. I mean it's Chick-Fil-A.....it's always consistent. the spicy chicken sandwich is always in point and the chicken breakfast burrito is pretty bomb with the salsa they give you. read more

Placed a mobile order and sent my son to pick up the order. They gave him the right receipt, but gave him someone else's order. We were missing a Chick-fil-a sandwich, 2 - 12 count nuggets, a shake, and a drink. They were closed by the time we realized it was the wrong order. The sticker on our bag had a different name and different car. You would figure it would at least be easy to match a car type when you deliver an order. read more

Not sure why there's bad reviews. Yes they get busy but the line still goes pretty fast considering the amount of people they are serving. I've been going here regularly for years and it's always great. Yes once in awhile they forget a sauce or something but it's never anything major. Service is always friendly and fast. Definitely my favorite "fast food" place. read more

Love this location when I come to visit! Some people don't go above and beyond when I come throughout the week but when I come on Saturdays Matthew seems to always help me out. Very kind young gentleman. Food is always good, love my sauce options!. Let's see Matthew more throughout the week so I can experience a great time all the time! Thanks Chick-fil-A! read more

Easily the most consistent fast food in town. The owner seems like a straight shooter, and highly dedicated, focused. Not to mention he gives away copious amounts of food through the Chikfila app throughout the year. I swear if I added up all the free food available over the year, itd be over a hundred dollars. They pay their employees 10$ starting, and they employ young adults. There is always an army of employees in the building ready to help. #1 medium w/ a coke, bbq sauce, have a nice day. read more

No one has ever been rude to me at a Chick-Fil-A and I'm sure I've been at least a few hundred times in my life. I frequent a Chick-fil-A in San Diego, one of the rudest cities I've ever lived in, but leave it to Chick-fil-A in this tiny Texas town to break the streak. The girl working the drive thru was rude and unfriendly right off the bat. Thought I'd accidentally gone to McDonald's or something. The drive thru has two lanes and was totally empty. When I pull up she says "this lane is closed but what do you want." Told her there were no signs or cones and that they may want to put one out and she just ignored it and asked what I wanted. It was really weird, like having a preacher flip you the bird or something. Kid at the window with blonde hair made up for it by being really friendly and not skimping on the sauce. Food was good. read more

Good food but I got 3 orders of nuggets and only got one good service wish I got my nuggets

Great food and fresh! Very friendly and very efficient! Great stop to rescue by church group from bad at camp! Thank you so much for your kindness and promptness! read more

Amazing food and service every time fast and easy as well staff is very friendly and welcoming as well

We had a Romaine lettuce problem in our country A MONTH AGO. We are traveling cross country and have eaten at several chick filas. ALL of them have lettuce, the green leaf lettuce that comes on sandwiches. When we came here, they claimed to not have lettuce due to the ecoli that WAS on the ROMAINE lettuce, a MONTH AGO. They have boxed salads so they could be putting that lettuce on our sandwiches until they feel like the outbreak is over. Sad resaurant. We are in podunk country so not many options to eat in this area. So I am having fries for lunch, sigh read more

Up til now we've only had good food and good experiences at Chic-fil-A restaurants nationwide. And we've been to several. This restaurant in Kerrville was dirty, food and spills everywhere, bathroom messy. Service was slow (little eye contact, we waited over 5 min to order with only one person ahead of us, and no one to refill beverages) and the quality of the sandwiches were poor! Disappointing. read more

Guy who took my order had a bad attitude. Like he was mad I was ordering food. I was Charged for Large but got a Medium, Chicken was Small and Dry. To top it off No Dipping Sauce added, after it was requested. read more

Rudest order taker ever! Acted like I was bothering her by wanting to place my order. Clearly didn't want to be at work. I do admit this was the first time I have been treated rudely at this location. But Kerrville has a lot of choices for fried chicken. Not wise to treat customers poorly. read more

I just went through the drive thru and a girl said, "It looks like throw up and it has a hair in it." I was so disgusted that I decided to leave this review online and make a complaint on the website. How in the world do you think you are going to have return customers when this happens!!! You have to be kidding me!!!! Just skip this place and go to the grocery store!!!!!! read more

The chick fil A here in kerrville as issues this is the third time they have got my order wrong. They have positive attitudes but seem keep getting the order wrong. It's annoying because I keep paying extra for the meal I want and keep getting a regular sandwich. Maybe they need a better system inside this store. read more

Always great customer service! Always clean! I never have to worry about eating here, the staff keeps the restaurant spotless and the food is always visually appealing and delicious and the staff is always extremely helpful and kind and happy to see you!!! read more

I ordered a catering order online, and this location was so helpful! Catering business clients can be stressful, and they were so helpful, brought the food out to my car, and the clients were thrilled! Everything was perfect. Thanks! Chicken was perfect and fruit was so fresh and beautiful! read more