I used the Chick-fil-A app to place my order and redeemed some points for a medium fry. I also ordered a 4-piece chicken tenders entrée, a cup of water with ice, and got two ketchups and two sriracha sauces. When I got to the drive-thru, I let them know I had a mobile order and gave them my name. They found it immediately, and my food was ready almost right away. Everything was in the bag, the process was quick and convenient, and the food was very fresh. The fries and tenders were both really good, but honestly the sriracha sauce was the star for me. It paired with the fries even better than ketchup, and I definitely wished I had gotten more. read more

Popped in for a late lunch while shopping in the area. Wild to me the crowd on a Thursday afternoon at 2.45. There was a steady line of cars in the drive thru as we sat outside on a beautiful spring afternoon. Also a steady crowd in the resturant to order food for eating in. I seem to have a hard time getting hot fries which was my only complaint with the food, location or service. Young man who waited on us at the counter was polite, efficient and friendly. They brought our chicken strips, luke warm waffle fries and cobb salad to our outside table. Hubby really enjoyed his salad and my tenders were crispy and hot. We had all the sauces/dressings we needed. Ample parking. A bit tricky getting there from Shelbyville heading east. But there is a light by the Arnys to turn into the area and you just have to maneuver around the back of Arbys to reach Chick fil A. read more

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I'm always a fan of Chick-fil-A, but today I want to give special recognition to the Shelbyville Road location in St. Matthews, Louisville. This spot is in a very busy part of town, and while it can be tricky to get in and out, Chick-fil-A's team once again proves why they're the best. Their drive-thru logistics are unmatched, making the ordering process smooth and stress-free. Today I ordered five kids' meals and a large diet lemonade, and with a reward, the total was $29. For feeding all five of my kids with high-quality food, that's a win! The grilled chicken is especially delicious, and the mac and cheese is always a favorite for my kids. But as always, it's the people who make this location shine. The staff is friendly, efficient, and go above and beyond to provide excellent service. And it's squeaky clean inside! This location is a star in every way. Highly recommend--10/10! read more

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Jalil is an amazing worker, he was dope at the register, was very helpful when we needed things even came outside to make sure we were situated and good multiple times. The food was good but not as good as his service. read more

Fast and friendly service at dine in, as always! Loved the diet lemonade. Won a 5 piece nuggets playing game on app.

Visiting from California. Headed straight here after my flight landed (long travel day, layover included). Arrived 2 minutes before they stopped taking orders but, because of the way the drive through is set up, I almost went in the wrong way, had to go into a parking spot to turn around and drive all the way around the building- thus it was exactly 10pm when I got to an employee who said "sorry" and would not take my order. There were two employees at the drive through line and only one other car there (already at the window to pick up food), so I'm pretty certain they saw me trying to get into the drive through appropriately... Wish they had been kind enough to accommodate seeing as they saw me trying to get in before the closing time. read more

Normally, I love everything about Chick-fil-a, but on February 24. I ordered the breakfast bowl with bacon. When I got home and opened the bowl, there was hardly any food in the bowl maybe a third full. I was shocked. Never have I ever been disappointed before.​ read more

I just had the most amazing experience at Chick-fil-a on Shelbyville. Norma came to check in and offered a refill of my drink as well as asked about my meal. The food was delicious; I had the grilled chicken sandwich. The flavor was outstanding. I was particularly interested in the drawings that children made posted on a wall in the restaurant. Whoever those kids were, did an amazing job. I always enjoy the environment of chick-fil-a and the staff are always super friendly. I also want to special shoutout Keller at the register. The customer before me was not the nicest and he handled it like a champ and maintained great composure. read more

Food from every chick-fil-a is always good and warm. Very clean and nice inside, most chick-fil-a's look the same so not much to say there. Service was very good and ended up leaving a tip! Nonna and Jonathon were very nice and brought our food very fast. Nonna was always asking if we wanted a refill on our drink or if we needed something thrown away. Very nice lady! If you are here for sports or just here to grab a quick bite, come here definitely! read more

It's a Chick-fil-A so it's always gonna be good. Service was slow though and app wouldn't scan. Also car battery died in the parking lot. This is a haunted Chick-fil-A. read more

While the food was good "got the Grilled Chicken Sandwich and a Fruit bowl" and the Service was fast a manager named Clayton seemed to be very hostile towards his employees under him. It made getting the food very uncomfortable seeing him be so mean to his workers. He didn't let up hardly at all. Was very disappointing and quality is pretty consistent among all Chick Fil A so I'll likely be taking my business elsewhere read more

Such a cozy Chick-fil-A location! The interior has lots of windows and feels super open and inviting. Staff is all super friendly and made it a great experience. Drive-through line went by quickly and inside was super clean. The food was delicious and put a smile on my face. The dining area also has an open added seating space surrounded by windows that was really beautiful. read more

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Best fast food chicken sandwich. This location has very fast service, the line often wraps around the building but it moves quite quickly.

Updating: Positive experiences for the past many months. From food to service to ambience.

Just the most annoying experience with their drive through. Girl taking my order had a complete conversation with someone else before acknowledging me. Would think she would step away from my car until she was ready to take my order. Was completely disengaged with me the entire time and tried to pull the card reader away from my card instead of asking me to remove my card. She almost seemed high. I ordered a 12 piece with a drink and a side of mac n cheese. She never asked if I wanted the meal so there were no fries in our order. You would think she would have asked if I was subbing the mac for the fries. This was rocket science apparently. read more

Something is off about this Chick-fil-A. Hash-browns are not as good as others and the chicken biscuit portion was about half what it should be. I won't come back to this location. read more

I tried the new pick up service for lunch today. I love the chicken nuggets so I ordered a small order on the app. It is really so easy to use and you can order anything from the menu and set up to either go inside to get or pull into one of the outside pick up spaces. I ordered for pick up outside and within minutes it was delivered. read more

Chick-fil-A - Front view - Fast Food Near Me - Louisville, Kentucky

D1 customer service. Was asked if I needed anything 4 times while waiting for my pickup order. Muy bueno

As per the usual expectations with this establishment, they only disappointed me a few times and this was one of those times. I am not one for giving an absolutely terrible review because of one thing. It did suck though. Now, we pulled up here on Friday evening, on February 19th. I placed our orders through the mobile app. Two salads. Neither of us eat pork, but only his order came with bacon (Cobb Salad) so I made sure to ask to have it removed. I got the spicy chicken tortilla salad (not sure of the exact name) but I asked for no chicken and no tomatoes. Mine didn't include bacon. We make it back home to eat and as I am pouring my dressing and stirring the salad, there was a meat like substance that popped up. Low and behold, THERE WAS A PIECE OF BACON IN MY SALAD! My heart broke. Whyyyyyyy????? Despite using my better judgement, I chose to eat the salad because I had been on the road and I was starving. I would've brought the salad back, but no. Please Please Please...Be careful. Your establishment is the place most of us none pork eaters like to frequent. I mean, your chicken is great...so even pork eaters enjoy you as well, but this could have been a bad situation! read more

When did Chick Fil A start selling mini brownies? The price is the same but the size is about half of what it used to be. Service great as always read more

Being form Atlanta , I am still surprised on how few Chick-fil-A locations there are in and around Louisville... But at least they have some... This location as all the others are spot on.. Good food, fast service... read more

The chicken sandwich is always good and delicious. What I most admired of this visit is the workers, young people working hard, disciplined, every one was very courteous with their fellow workers , they were little ants making it run smoothly, no one had a mad face when you approached the register. So nice to se that there are young people who could run this country . There is still hope read more

I don't usually rate fast food but have you had the macaroni and cheese at Chick-fil-A? They ran out one day a few weeks ago and I could have cried. I know I pouted. I needed that soft, gooey, creamy and cheesy comfort. It's even covered in cheese and baked golden. Today I am vindicated and my tummy is happy. They should make it in a 13x9 pan and sell as carry out. I'm not even typically a Mac and cheese girl but THIS Mac and cheese... the pictures won't do it justice but I'll attach none-the-less. The service is excellent at this location. The orders come out correctly. The staff is both pleasant and efficient and aways observing social distancing and mask protocols. And if you have their app, sign up for rewards. You won't be disappointed. read more

Chick-fil-A - Fast Food Near Me - Louisville, Kentucky

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Wonderful food and customer service. Not to busy easy drive through. Staff was very friendly read more

The closet Chick-fil-A near my house, so I couldn't want to get some chicken. But, it was such a disappointment! I stopped in this past Saturday afternoon for some lunch and went for the spicy chicken deluxe meal, chicken nuggets meal with strawberry milkshakes added on. I ordered a to-go meals and only realized they forgot my extra order of fries once I got home (only received 2 out of the 3 fries ordered so I'm out a few bucks). They also gave me grilled nuggets instead of fried nuggets - which were cold and dry. The strawberry milkshakes were the only thing from that meal we enjoyed via the mess of a lunch Chick-fil-A gave us. read more

Stopped in for an ice cream cone in January! Of course the machine was working! Everyone did a great job getting us in and out at lunch time. ‍ read more

Chick-fil-A - Fast Food Near Me - Louisville, Kentucky

I used to come to this location a lot before work and when the Westport location was under reno for a time. The parking lot isn't huge, but I've never had trouble finding a spot. Drive thru was crazy! At close to 9:30am on a Friday, there were many people grabbing breakfast like I was. I got the chicken minis with hash browns! Yum! It's good everytime. Service is always fantastic! The staff was nice! read more

Chick-fil-A hardly ever disappoint it's always really good and the quality of the food is always solid. When I go in here and greeted very friendly everybody is always yes sir thank you everything that makes you feel really good and the food is really awesome as well read more

A few years ago, I used to eat at the St. Matthews Chick-fil-A location all the time in Louisville, and it always felt clean with good service. I went away for a while and came back to visit this location today. This time around, the St. Matthews Chick-fil-A felt dirtier than I remember. I noticed there was a redesign of the inside, which is fine. If the place was clean, it would get a thumbs up from me. But a lot of tables were not clean and there were no trash bags inside the trash containers. Also, why did they take away the condiments table with the napkins and ketchup? Is there new management here compared to 2018 or 2019? Those were the years I frequented this location on a constant basis. Now, I'm not sure I trust it. read more

Wow I must say I'm rather disappointed. We were on the road heading south and craving chick fil a. We picked this one out as it was along the route. The parking lot was a disaster. You could not safely get through the lot in order to exit, let alone park. There were 15 curb side pick up parking slots leaving none for indoor eating. We decided to eat somewhere else because there was no parking and too many people trying to navigate. read more

Chick Fil A is always one of my go-to's if I am in need of something quick or just craving some fast food. I absolutely love how they have so many healthy options to choose from, and are very open with their nutrition facts. The location is a bit of a tight squeeze when it comes to the drive thru, but the long lines typically move fairly quick. Customer service is always top notch and it is rare that they mess up my order. I LOVE their calendar cards, where you can get a free item every month. The calendar costs around $30 and it is totally worth it!! If I'm in the mood to indulge, I am obsessed with their spicy chicken sandwich. The diet lemonade is a total win also. If only other drive thru chains can get on their level, then the world would be a much happier place! read more

I had been craving some chicken after shopping in the mall across the street. I get there pretty easy considering it's Shelbyville Rd. I get a great welcome as I walk up to the counter and the guy working there , you could tell that he likes his job. I ordered my Chick-Fil-la meal and he gives me a sign so they can deliver the meal to my table when it's done. I get my food, it's good as usual then I try to open my ketchup and can't. I asked a worker there if he could open it for me and gladly he did. ( I felt really weak at this point) lol. Over all the place and food is very good ( especially for fast food). No wonder the double drive thru is always busy. read more

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I have been coming here for years and I can say without a doubt that I've never had bad service or bad food. The workers are always polite and helpful and my food is always correct and delicious. read more

Chuck-fil-a is always a good option for the whole family unless it's on a Sunday (they're closed). We enjoy food, family friendly atmosphere, kids area to play, and a staff that says, "my pleasure." The chicken comes out hot, fast, and tasty. They even have the crushed ice if that's your thing (like me). Their service is quick even though the parking lot will be filled and the double drive thru will be rapped around twice occasionally. Stay in line it's quick and worth the small wait. read more

Chick-fil-A - Fast Food Near Me - Louisville, Kentucky

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This may be one Chick-Fil-A that I would avoid. I love this chicken and their salads but I got straight up sick after eating here the last visit and the sad part was that their manager didn't give the normal response of "My pleasure" when I paid and said "Thank you". Twice. Not the best Have had a few less than stellar experiences here but the latest was the worst. Sorry but this location is not a very good one. read more

Chick-fil-A always delivers! We've eaten here before but today we just picked up a gift card for a birthday gift. Be sure to always use the app to earn rewards. We visited around 11and they were already getting pretty busy. The drive thru had two lines going. This location is super busy just because of its location near two malls and a high traffic shopping area. It's not super easy to get in and out of this store due to traffic too! read more

Chick-fil-A - Fast Food Near Me - Louisville, Kentucky

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Not your typical Chick-fil-A: Maybe rainy Saturday afternoons just aren't good for this location. Our order was right, per usual, BUT it took ~ 20 minutes to get through the drive thru... which is strange given Chick-fil-A's typical efficiency. Also, when asking for sauce for 2 sandwiches, one nugget, and two fries, it would be nice to get more than one of each. Like one ketchup? Seriously? read more

Chick-fil-A - One of each sauce? What kind of stinginess is this?! Come onnnnnn, man! - Fast Food Near Me - Louisville, Kentucky

Best run drive through in the business. Food is great, too. The chicken strips are awesome. I do wish they would bring back the oriental chicken salad. read more

Always excellent service and food! Thank you so much for alway thinking of our fur babies too !!! Kitty loves the pup cups! Yes, her name Kitty. read more

Chick-fil-A - Kitty loves the pup cup - Fast Food Near Me - Louisville, Kentucky

Look at the size of that piece of chicken.... Y'all put that on there and thought "yep. That'll do." Insane. Also, was cold. Get it together. Maybe this is par for the course in the north. I miss my southern chick fil a. read more

Chick-fil-A - This is the egg white grill, when Biden is in office. - Fast Food Near Me - Louisville, Kentucky